modify template: replying to a rquest
Hi there, In the following ares: Admin > Organization Details > Notification Rules > Replying to a request Is there a variable for including the technician's phone number? Thank you :)
Create New Users - Modify User Template (Feature Request)
Are there any plans to enable the ability to modify the create new user template? (enable drag-n-drop) It would be wonderful if the same flexibility which is enabled on the modify user template can be enabled for the new user template. I'm testing ADManager Plus out for our Human Resources department. The default new user template has too many confusing options for my users. I was able to remove all of the unimportant items in the modify users template. --------------------------------------------------
FAILED START SERVICEDESK
I have installed ManageEngine ServiceDesk, but service is not starting... in event viewer I have new error record like this: event ID 7034 (The ManageEngine ServiceDesk Plus service terminated unexpectedly. It has done this 1 time(s).) 1. OS is: Windows Server 2008 R2 2. Base server is: Microsoft SQL Server 2008 any ideas? why service couldn't starting?
Exchange Reporter Plus 4.6 Build 4601 RELEASED
Hi, Greetings from ManageEngine Exchange Reporter Plus Team! We are happy to announce the general availability of Exchange Reporter Plus 4.6 Build 4601 with ActiveSync reports in the application. New Features: Exchange Reporter Plus releases ActiveSync reports that shed light on ActiveSync devices in your organization; policies linked to them; device status and sync requests. These reports are arrayed under two broad categories "ActiveSync General Reports"- These reports provide ActiveSync policy
ManageEngine ADAudit Plus 4.6.0 Build Number: 4620 Released
Dear All, Greetings from ADAudit Plus! ADAudit Plus latest build 4620, announces addition of two very exciting auditing capabilities - 'Printer Auditing' and 'Removable Storage Files Auditing'. It is now easier than ever to secure & monitor your Windows network environment - 'Active Directory, File Servers, Servers, Workstations & NetApp Filers'. With pre-configured audit & Compliance reports meet the most-needed security, audit and compliance demands. New features, enhancements and fixes in this
CMDB settings.
Hi I wonder if it's possible that CMDB can be visualized by all the technical in each one of them roles.At this time, CMDB can be visualized by the admin only. Thank you. B.R.
Unable to update Device Expert from 5.8.5 to 5.9
Hi, We can't upgrade Device Expert from 5.8.5 to 5.9. After we start ./UpdateManager.sh and browse ManageEngine_DeviceExpert_5850_to_5900.ppm, installation begins but fail with the message "java.io.IOException: /root/ManageEngine/DeviceExpert/pgsql/bin/mysqladmin: not found" We are check: [root@localhost DeviceExpert]# cd pgsql/ [root@localhost pgsql]# ls -al total 16 drwxr-xr-x 4 root root 4096 Mar 21 10:55 . drwxr-xr-x 28 root root 4096 Mar 21 10:50 .. drwxr-xr-x 3 root root 4096 Dec 24 12:47
HP Procurve Switch, missing information
After adding a HP Procurve Switch, no Series & Model information of OS Type & OS version appear. I have 71 HP Procurve and non show any of those information. Here is a few Model I have: 2824 (J4903A) 2650 (J4899B) 2610-24 (J9085A) 2610-48 (J9088A) Can someone help me? Thanks Dominique
Device Expert
Hi, my question is: I have a problem with device expert when I start the application displays a window with "problem while starting server system halted". Could please give me technical support to solve the problem.. Thanks... regards
top 3 processes - Username who startet the Process
Hi Is there a possibility to show the username under which a process is startet? Message CPU Utilization is 99%, threshold value for this monitor is 95%: Top 3 Processes:-Ssms - 91.071%;sqlservr - 3.424%;services - 2.054% It would be great to get the Information, who startet the process to identify why a process is taking that much CPU. Here it is on a SQL Server, but I would need it on a terminal Server to identify the process/user. Thanks Jo
servicedesk plus cluster /high availability?
hi, Does SD plus suport cluster or high availability in a linux environment(redhat 64 bit)? Is there any tutorials or documentation to accomplish this? Any help is much appreciated. Thanks
VMWare blank
I have 3 VMWare servers, added the 3 servers and monitoring were normal. Today one of the servers that the information appearing disk, CPU and memory blank. OpM version 10200 I tested the credential and is working. What can it be? And no VMPerformance Monitor is working. EDIT: Graphical and it gets moved, is not aligned properly, as you can see in print. I've added the device and deletes, and the error persists! Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
BusinessView - Background - FullScreen
What is the maximum size of image you can put the business view? What is the maximum size of the image that I put in CCTV view? How do I put in FullScreen? I have a TV 1920x1080 is possible to place business view that size? Tiago Toledo - Bigode Blog: http://www.pastelariadigital.com.br
i'm trying to get users accounts but my domain not available
i'm trying to get users accounts from - users-requesters- import from active directory ---but my domain not available
ELA LOG PARSING ON INFORMIX
Hi Is it possible to apply a log parsing (extract field) in informix database because i try it but no way Regards
Limit Technician to view only their group
Is it possible to limit a technician to view only their group's incidents/problems? We have a several departments that use the same ServiceDesk, and we would like the Helpdesk/Sysadmins to view all requests, but 3 of the technicians we would like to restrict to their own group only.
Active Directory linked Additional Field
Is there a way to create an additional field in a form that queries Active Directory? Say for instance, that I want an owner field within a CI? How could that be done?
How to backup Opmanager
I want to know what files to backup using third party backup program (ex Backup Exec). Which files/folders should be backed up?
run a script at a specific time
Can you run a script at a specific time like 0:00 am?
Call LDAP Import via Cron Job
I used to use SD+ on Windows, and loved the auto Active Directory LDAP sync. I've moved onto a new company and decided to install SDP on Linux. I don't have the AD auto-import feature in Linux, but was wondering if I can replicate it with the command line, the SDP API, or through a MySQL routine. My goal is to automate the sync using a cron job.
Attachments for Resolutions
It would be great to be able to add an attachment to a request solution and have the attachment sent when sending a resolution notifications Also, if an existing solution with an attachment is copied to the resolution, the attachment should also be included. Also, when a resolution is added and the option to notify requester is enabled, anybody in the 'email ID's to notify' should also be sent notification of the resolution
Disable a Support Group / Rename
Hello, So I gave up deleting or disable support groups as we can not loose the old tickets in the system. So decided to just re-name them to X Group so people stop using them and put them at the bottom of the list. From the looks of it though I need to rename it on all 445 sites. Does anyone know of a easier way to do this? Thanks Matthew Tape
Certifcates from Windows Internal CA
I am suing a Windows Internal CA and want to use certificates from this CA. The guide provided here: http://www.manageengine.com/products/self-service-password/adselfservice-plus-ssl-installation-guide.pdf provides no instructions for a Windows CA. I have tried the instructions from this link: http://forums.manageengine.com/viewFile.do?fileId=49000005194646&forumGroupId=49000000002007 but also with no success. Can anyone be of assistance?
PieChart Report not working
Good morning, to take a report with the field PieChart overdue the graph not being displayed correctly. Only show = true overdue. If you choose Bar chart works.
Incident/Service Catalogue Groups
Howdie All I am new to service desk plus and encountered a rather frustrating issue. I have compiled a list of categories and built a service catalogue but need to assign these to groups. My company plans to use service desk plus as a MI tool with multiple departments similar to a IT company with multiple departments. I need to assign particular requests to different groups although I have set up Support groups and User groups I am still unable to do so. I believe the answer lies in a group template
Limited text size in Solutions Module
Hi Folks, The solutions module in SDP 8.2 is extensively used by us and recently we observed a small limitation where if the text size is around 8500 then SDP cuts somewhere between 6000-7000 string length. Is there any work around for this? Thanks
Monitoring using SNMP push model
Is it possible to add a network device that will be monitored using SNMP traps only? I'm aware that this is far from the ideal but I have a scenario that could benefit from it if OpManager can support it.
Automated Active Directory
Hi there, is there a way to get more time options in the scheduled ad automation? All i can see is Daily, Weekly, Monthly and Hourly. What about, if i need different automated tasks at some defined single dates, for example 15/09 or 12/09. Thanks in advance Alex
Hotfix 7925 released
Dear Customers, Today we have released the hotfix 7925 Here you can download the hotfix http://www.manageengine.com/products/support-center/service-packs.html Here you can find the list of features included and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V2.html#7925 Upgrade instructions available here Thank You Regards, Arun SupportCenter Plus
IPhone app
A few issues, in the iPhone app version 2.0.2 1. The Work Log does not insert a date, if I run reports based on work log dates these are missed. 2. There is no way to close a ticket with any modified closure status (we use closed - Maint and closed - Support)
Remote Control Problem
Hi everybody. I'm in trouble with Remote Control java plugin: connection to a Windows desktop from a Linux machine is ok, but from a Windows machine the applet hang and doesn't let me to connect. I tried out with Firefox, Internet Explorer and Chrome browser but the problem still exists: java applet logo appears (http://www.java-forums.org/attachments/java-applets/1332d1319003525t-remove-java-loader-jsp-page-java_logo.jpg) but applet is not loaded. Windows machine java version is 7u25 and Desktop
Harris Khan
Hello there, i am having some problem in Firewall Analyzer 7,its about calender ,my Firewall analyzer is not showing data,although it has discovered devices,but its not showing data neither in graph.Although my system time is correct,my Hwclock my system clock is sync and server dignostics is showing the correct time sync with hwclock but date in calender is stuck on 29th august 2013 and it doestnt get set even if i try to change date in calender to that i can veiw data collected
Patch Management Improvement
Hello, Can it be made possible to select only "Security Updates" to be downloaded and installed. At the moment Desktop Central requires a "severity" to be selected as well. This will cause issues with the applications running on our servers.
ADManager Plus rolls out build 6140.
Hi Friends, ADManager Plus 6140 has now been release. Enhancements Automation: The scheduler has been enhanced to accommodate more accurate time frequencies. 'Select only the appended objects from the file’ option has been added to help choose only the appended data while importing records through iterations from a CSV. Filters in AD reports have been enhanced to drill down to the specifics of reported data; Reports can now be filtered based on attributes such as Primary Group, WhenChanged, whenCreated,
This remote server data is not supported to import in the current central server
Dear All, We are using Manage Engine Service Desk Plus 8.1.0 Build 8121 and Asset Explorer 5.6.0 Build 5614 as Remote AE Server on Site. After we scan on our site and try to "export and push data to central Server" We have an error notification like this Problem in exporting and pushing data to central server. Authentication failed while trying to login in to central server with the credentials provided. Then we try to export data to get a zip file. When we try to import the zip file at our Service
Business Rule
Hi I use The Business Rules to assign a Technician automatically. The business rule doesn´t work when a I use the "templates categorie" options. Regards, Juan Torres
Technicians logging requests
Hi, Why can't technicians log requests in their own name - Is there somewhere I need to enable/disable an option to allow this. Just upgraded to latest version. Thanks Eithne
Report based on requester
Hi How can we get a report based on requesters, basically we want to send auto emails every month to the requesters with the status on there incidents and services request. Is it possible to generate the auto emails, and shoot emails.
ServiceDesk+ Local Authentication Can't login
Using ServiceDesk+ v8.2. I imported users from Active Directory and made myself a technician with SiteSDAdmin rights. I disabled local authentication and now I cannot login to SD+. My personal technician account will not login with AD credentials. I doesn't give me an option for my AD domain.
windows 8 crashing
We have a windows 8 machine which frequently crashes beyond repair. Only a fresh install is possible. Once the system is rebuilt and put on the network, the DTcentral client gets installed via GPO. It crashes again. There is a error at event viewer as Unable to rotate the log files in Desktop Central Secure USB Collection. Anyone come across this ?
Next Page