Voucher Recharge System
Hi, Is there a way to add a recharge voucher system to this application. Where an user account gets disabled after every 30 days, and the user has to login to user panel AD Manager Plus and enter recharge code (provided by administrator) to activate his account. Regards, Surya.
Disable Contact
Hi, I was asked one question about how to disable a contact in Support Center Plus. I started looking over the contact module but i did not see any logic how this process should work. If a contact for example leaves a company and you would like to have the history but not allow the contact to create new request. how do i disable a contact ?
[SYSOUT] | [INFO] | [35] |: startIndex 2626 (loop)
I have the following problem: SupportCenter service stopped and to start it again after upload was falling with sh run.sh screen, looking at the logs, I found a loop with the following message: [11:08:29:200] | [09-24-2013] | [SYSOUT] | [INFO] | [35] |: startIndex 2626 | was repeated consecutively until: [11:08:29:508] | [09-24-2013] | [SYSOUT] | [INFO] | [35] |: startIndex 58855 | need to please type of error can be associated with this message, I appreciate your help
Create Request View for Request Logged Today
How can I create a view of requests raised today, i.e. filter out any older requests? This view will need to work every day without changing the "created time" filter each day.
SD update from 8110 to 8212
Dear sir or madam, we are trying to update version 8110 up to 8212 in the following way. 1. Update Version 8110 with updatemanager.sh to version 8121 by package ManageEngine_ServiceDesk_Plus_8_1_0_SP-0_21_0.ppm 2. Run full backup of updated version 8121 with backupdata.sh. 3. Install ManageEngine_ServiceDesk_Plus_8121.bin apart. 4. Restore backup data from point 2 on newly installed version 8121. I must say we succeeded so far. Then we are trying to do the same way to update version 8121 to 8200.
UK/GB locale version?
Hello just wondering if there is a UK/GB version of the ServiceDesk Help desk or of we cam make the necessary changes? As it stands we have fields for Sales Tax, State, Zip code which are incorrect for our region and we would like to change them to VAT, Region and Post Code fields instead. Can we make this change? Kind regards Zoaky .
Auto change passwords?
Is there a way to have resource passwords change automatically on a schedule? Thanks! Shawn
Broken Attached Image in description after editing ticket
I'm having an issue (that only occurs sometimes) but is a pretty big nuisance. A requester puts in a ticket with an attached image; I then go in and edit the ticket in order to set the request details (without touching the Description). After saving the edits I made to the request details, the image in the description doesn't save properly. And when I check on the History of the ticket, I can see that it says the Description was changed from ".... [image]" to ".... [broken image]". Please see
Site A request to be notified to some specific Site B users and the users be able to view this issue from Site A.
Hello, I am checking the following possibility Site A request to be notified to some specific Site B users and these users be able to view the request from Site A. Is this possible? For example. Site A: requester raises a complaint/issue 'issue1' against Site B; Site B: group of users ( say user1, user3 only out of user1, user2 & user3 users) of Site B be able to view this issue 'issue1' of Site A. Is this possible please. For me it appears that there should be a some way if not direct solution.
Wont start after a restore
Hello I have just reinstalled on a 2012 server and everything went fine until i restored the last trimmed backup. (cause the full backup wont work at all) It then wouldnt start again. When i use run.bat i get error : AdventNetServiceDesk [FAILED] I have removed the "C:\ManageEngine\ServiceDesk\applications\extracted" and still i get the same error. I have tried several older backups and taken new ones but it all ends in the same error. Both the old and new program are the same version/build. (8.2.0
Problem with Firewall Analyzer and linux installation.
Greetings, Can someone give some idea regarding the situation, Firewall Analyzer successfully installed on Linux server 64 bit CenOS. The web report form is available and Syslog Viwer shows that syslogs form Firewall are working and presented. However I do not see any report related to this syslogs, click on report shows "No Data Available". Also the port UDP 514 seems to be down from Firewall application and from Server operating system. The logs on Firewall application and startup logs shows
External Actions DLL
Hi, I have started looking into the External Actions. I obviously need to start programing in Java to me able to use this feature is that not correct ? do you think it would be possible to compile your implementation classes to dll´s and for other languages to extend that functionality and that be integrated with ExternalActions or would it be possible to create a generic wrapper in Java that executes Actions in PowerShell commands? If the simplest way is for me to program in Java, what development
customize "Polled Data for CPU/Memory Utilization " from 6 hours to 24 hours or more
I am using Manage Engine applications manager 9, I want to increase the data retention of "Polled Data for CPU/Memory Utilization " from 6 hours to 24 hours or more, in which i can see Metric values per 5 minutes interval. Regards, Ali
Problems with remote control.
Hello, I'm having a few issues with the remote control feature. I cannot connect to any computer for one of two reasons. The first is when the viewer opens but says "Waiting for Presenter" and never loads. The second won't open the viewer, but when I go back to the remote control section it says "Remote Control Port is not reachable from the client computer." under remarks.
Service Desk Asset Scan Issues
We seem to be having an issue with your asset scan. It works as expected with the agent installed, but when running a manual scan from the web interface we fail. Error message given is "FAILURE :Failed to communicate the agent." Service is running and has been restarted, and no firewall issues are effecting this. It seems to run in one direction only, from agent to server but not vice versa. Has anyone experienced this issue before?
problem with High avalability (MSSQL server)
Hi, I’m trying to set up High Availability like in this procedure http://www.manageengine.com/products/passwordmanagerpro/help/high-availability-mssql.html But I get the error when I’m trying to complete replication (Step 4 in procedure). I give all access to Everyone, but the same error. Could you help please? ----LOG from PMP server---- Sep 19, 2013 11:46:17 AM com.adventnet.passtrix.sqlserver.replication.SQLServerReplication checkSnapshotAgentStatus INFO: Snapshot agent status : Access to
Rack 3D View
Hello, How we can get access to "Rack 3D View" features http://clip2net.com/s/5M4BOV Regards, OUsenko
Requirements for "resource type" custom icon files
I would like add some custom "resource types" into our PMP system. When doing this it's possible to nominate/browse to a custom icon file. However, I have tried using this feature with a number of different image file types/sizes etc and PMP system always reports the icon file is invalid. What properties must a file have to be used for this purpose ?. I can't seem to find any advice on this in the online manual.... Also, is it possible to use the icons used for the built-in resource types (eg
Adding a device template
Hi, when i add a device on device template the device is not successfully created, but i did the step by step procedure how to add a new device. It is a motorola vanguard router. What is the possible reason of this problem, the device is already SNMP enable. Please advice, Thanks, Jomrey
I want to see ssid for wireless router
Hello. I have many wireless router however I receive warning with Ethernet name. I'd like to see which ssid have message at first sight. Is there any way I can show ssid? I don't even see the field for ssid from the begging. Is anyone have idea? Thank you.
cpu core monitoring
Saw a post from about a year ago saying we cannot monitor cpu usage by core, is this true? This seems pretty unbelievable considering how long opmanager has been around. Does anyone have some custom scripts? Thanks
Problem with ADManager v6.1
I have ADManager working with 4 domains. This worked well for long time in v6... Recently, I upgraded to v6.1, but in this new version, one of this 4 domains is not working for editing (create, edit, ..) objects. When i try to create a new user, the mensage "[Excption in:/jsp/usermanagement/SingleUser.jsp] null" is show. Someone can help me for solving this problem? Thank you. Marcelo
Undelete ticket deleted by technican
Hi! One of our technicans has deleted a request. How can I restore it? Between creation and delete was no backup made as this happens the same business day. In the system log I can see it was deleted but no option to restore it. What can we do? Dennis
Robo Technician Issue
Hello, We are currently on a trial using Robo Technician, it seems pretty straight forward to set up but we have experienced an issue where we are unable to use the password reset types: Typed Password Same as Username Blank When we use these it throws an error: FAILURE :Password reset failed. Unknown/Unexpected Error occurred OnFailure Tasks were executed successfully. With the random password one, if its selected it does appear to reset the password but on attempting to enter the password again
Asset Templates
If I want to store the number of keys of a keyboard with an additional field called 'Number of keys', and I have created 'Keyboards' and 'Hard Disks' as components, then the user will see 'Number of keys' when creating a new hard disk, isnt that awkward!!? I strongly hope you can make something with this issue in the next release of SD+ (8.0?), it is really a must to have such feature. for every component or product (asset) there should be a way to define their own additional fields without interferring
Email Commands Help
Hello, Our team is new to ServiceDesk and we are coming from Spiceworks. Most of us rarely had to go into the actual Spiceworks system since we could do most everything via email commands. In Spiceworks, I could simply reply to a new ticket notification email and it would automatically assign me as the tech for the ticket. In addition, I could reply to any ticket and simply put #close in the email body to close the ticket. If I understand Email Commands in ServiceDesk correctly, I have to make
SDP - Report Features - Generate a report of ticket "History"
Is it possible to generate a report to include changes that have taken place in a ticket such as a change to "Status", "Priority", "Group"........? Is there a query that has already been created? If not, can one be created? Thanks
Mysql's Version
Hello! We are using the lastest version of ServiceDeskPlus but with a old version of Mysql. I need to know what is the lastest version of Mysql approved and supported to work with Service Desk Plus. Best Regards. Miguel May
Failed to start PMP Service
Hi I installed the PMP, copy my licence key, move my pmp_key.key and after all that I'm receiving the following message: Failed to start PMP Service Reason: Access Denied The startup log is not registering anything, what did I do wrong?
servicedesk firewall requirements on windows 7
We've deployed windows 7 computers now and having a hard time scanning them. I've looked at a couploe of posts and it seems to be not consistent. one is to turn some open up some firewall ports and i also see a post about ipv6 needs to be tunred off. is there a easy way to get these changed pushed out?
Report time spent including projects
How can I create a report that will include time spent on projects as well as changes, requests, problems?
Attachments sent in escalation ticket to external group not received, replies not appended to open incident
Hello, We have several external parties who we would escalate to. When sending test tickets, despite having the external email address listed under the relevant support group, clicking "assign" and choosing this Support group does not send ticket and attachments to the group. A work-around is manually forwarding the ticket, however any reply from external support group is not appended to ticket (requestid in ticket is not amended by external party) and any attachments are also not added. This is
Update Exchange custom attributes through AD Manger Plus
How we can update the custom attributes of exchange through AD Manager Plus
Remote Access on LAN
Hi, Firstly need to appreciate the efforts put in by your team to make such a wonderful application. I am currently evaluating the trial version and was wondering if me and my team can access ADManager Plus remotely. I would like my helpdesk team to be able to login to the ADManager Plus server through any workstation over the LAN. Please tell me how can it be done, if so. Server: Windows 2008 Server. User End: Windows XP/7 Regards, Surya.
Having problems importing Windows .evtx logs
Having issues importing a standard Windows 2008 R2 .evtx log. I've searched the site and all I see is support asking people to convert from .evt to .evtx, but my logs are already .evtx. So now what? My cursor sits and says in progress for hours... This log file is only 128MB... What if it's larger? I think it's a problem. Any suggestions?
netflow speed graph doesn't match the rate from the physical interface
hi we are using Neflow version 7.6.0, when we compare the speed/utilization graph with the rate intreface we see mismatch values, see below the graph with the detailed values and outputs from the interface Sep-19-13 14:19 20.59 Mbps 10.0 Mbps Sep-19-13 14:20 8.01 Mbps 9.33 Mbps Sep-19-13 14:21 12.45 Mbps 9.13 Mbps Sep-19-13 14:22 6.81 Mbps 9.38 Mbps Sep-19-13 14:23 6.87 Mbps 10.01 Mbps LNGW01#show clock 18:20:18.113 UTC Thu Sep 19 2013 LNGW01#sh inter gig 0/0 | in rate Queueing strategy:
Report does not show all log entries
Last question for today I promise. I have reports that run every night that can generate 50,000 or more events. They do not all show up though in the report. Is there a size limit? should I be running these reports more frequently? Did I miss something? thanks again in advance
Cant import log informix from ELA
Hi I have an issue about log informix so i can’t import a log sizing 120 Mb from ELA Regards
Custom Event ID 560 Report
Good Day All, Is it possible to create a custom 560 report to just show file accessed and not folders? for example If I open a file called blah.txt located on c:\server\share, event 560 logs would show up for accessing the folder and the file. I just want the file. I looked at the difference between the file name and folder log files and it looks like i can sort by a ".". The . does not show in any event id 560 files except for when it lists a file name like c:\server\blah.txt. Is there anyway
Brand new to Desktop Central
Afternoon Everyone! Okay, I am brand new to Desktop Central 8, and I am having a bit of trouble getting the Remote Control / Remote View to work on computers that are in our other offices outside of this network. I have no trouble at all using the software to connect to machines within the LAN (the agents were installed through the AD server using my AD admin account). One thing that I noticed is that whenever I create the agent for the remote offices, it is showing the IP address of the server
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