User login page not customising with the rest of the site.
Hi all, I am very new to this product and I am trialling it out for my environment. It is working quite well except for a few minor annoyances. Version: 5.0 Build: 5022 I have selected the option to hide Self Service Admin Login and this works. However, this page is no longer customised with our colour scheme and logo. If I go to the admin login page, it shows correctly and likes as it should. When I select to customise the user login page, I see the logo and it appears to be fine. Any ideas?
3Com Superstack 3824 Monitoring
I am attempting to monitor a 3Com 3824 but it is not working with the default OID (1.3.6.1.4.1.43.45) that is provided by Opmanager. When I query the switch it returns SysOID:.1.3.6.1.4.1.a3Com.products.hub.superStackSwitch3824. The only OID I can get information returned from is 1.3.6.1.4.1.43.47, but I cannot tell what is what, there are no descriptions. I have tried several MIBs but I am unable to find any that work correctly with this switch. Has anyone dealt with this before?
Move Opmanager database from ons sql server to another one
Hi, I need to move the OpManager database from a SQL Server to another one. What are the steps to do this moving? Could anyone help me? Kindly regards, Rita
Request Unintentionally Deleted...bug?
While looking at a Request this morning, I clicked the Edit button in the body of the request so I could change the Title... When I clicked Edit, it did not make the Title editable. So, I scrolled down and clicked the Cancel button... Then, when the screen refreshed, I clicked the Edit button in the menu bar... Nothing happened and I was back at the main listing of Requests. So, I entered the Request ID... so I could pull the request up again to Edit the title and voila... So, can someone tell
I can't delete the new Default groups in MDM
I went to delete the new default groups in MDM and I can't seem to make that happen. I changed the default self-enrollment groups to ones that I created, but it still does not delete them.
cannot get much info from a cisco 3550 switch
snmp enabled, i can see if interfaces are up/down, but cannot get any interface traffic data, not even basic cpu or memory utilization data on the dashboard. I am using the default installation of opmanager latest version
when requester reply to [Resolved] request, status changed to [Open]
Hi here, SDP version: 8.1.0 Build 8127 When we add a resolution and set the status as Resolved, the requester will be notified. If the requester replied to the request (without changing the status), that request will have its status changed to Open. I've set the following settings: Admin > General > Self-Service Portal Settings > When the requester replies through E-mail to the closed requests. Perform the following: Append the reply as conversation to the request and notify technician This settings
Dell PowerConnect MIB's
We want to monitor our network better than we do at the moment. To achive that, I want to create new Device Template and upload the devices corresponding MIB tables. However, I don't know how to handle the MIB files of Dell. I attached the ZIP file which containts the MIB files. The ZIP file containts multiple MIB files. I was expecting to receive only one MIB file and link this file to a new template. I don't know how to connect the right mib files to the right template. How should I read these
Application manager error problem & close
Application Manager has encountered a problem and needs to close. We are sorry for the inconvenience. C:\DOCUME~1\GPS\LOCALS~1\Temp\WER9440.dir00\BrowserProtect.exe.mdmp C:\DOCUME~1\GPS\LOCALS~1\Temp\WER9440.dir00\appcompat.txt
Shows the device is down but it still running
We are monitoring our server (the Device) with OpManager and we restarted the server at the end of September, since than the application shows that the "Device is Down" what can we do? the OpManager service is running.
CCTV View 5 Minutes only?
Hi, The CCTV View Duration is showing only 5 minutes, is this changeable to something else like hourly, weekly etc? Thank you!
time off by an hour???
Hi there, As the subject says. Is there an issue between SDP and time zones with DST? I set up a reminder on ... Date: 16 Oct, 2013 at 16:15:00 Email me before: 15 mins but I only get the email on exactly 5pm! Is there a way to check what is the time settings on SDP?
Strike
Currently is there a way to use <stirke> </strike> with the helpdesk ticket software? If not i would like to request it. We would find it useful for our ticketing.
Reports - Opmanger
Hi, We’re using OpManager Build number 10100. Is it possible to create a report in OpManager to produce a list of all devices & what alerts are set on them? 1. Who will be notified 2. Resources its monitoring 3. List of devices
Scan Windows Services
Hi We do like to scan Windows Services on all our Windows Devices like Server and Clients and under which User they run. We found no function in ServiceDesk Plus that will show this Information. Is this feature not implemented or do we have special settings for that?
Hyper V support
Guys, Trying to run a discovery of computers that are running Hyper V. Its not bringing back any results. Is this supported ?
After restarting the server the monitor shows that the services are down.. what to check?
After restarting the server the monitor shows that the services are down.. what to check?
Device is Down
We are monitoring our server (the Device) with OpManager and we restarted the server at the end of September, since than the application shows that the "Device is Down" what can we do? the OpManager service is running.
Bussiness view give me Error! Sorry! an error ocurred.
Hi! OpManager, in three diferent views give me this: Error! only this, no other information. Firefox with firebug show me this : NetworkError: 500 Servlet execution threw an exception I dont have any other information, please helpme. Regards
Asset as a Mandatory field for Closing Request
Can you please provide an option in admin for including asset field to be a mandatory field for request closing?
Create work log details report
Is there anyway to create a report which lists all of the work logs for each request?
Configuration Mail Server
When you send a request to the mail box that is configured on the mail server (mesadeservicio@heinsohn.com.co) is not entering the ManageEngine ServiceDesk Plus. Adjunct glimpse of how we have the mail server configured in the application. I appreciate your help as soon as possible thanks
Business Rule Edit E-mail Notification
Hello, I created a Business Rule and I check the box to E-mail technician when rule is executed. That works fine but when I edit the e-mail template for it the changes I make do not get applied to the e-mail that gets sent out. Is there something I need to do to get these changes to take effect? Thanks
Scan Printer: Not listed in IT Asset>Printers
I did a network scan to scan a printer. The scan went through OK but the printer is stil not listed in IT Assets under Printers. It is also not under any other category\ CI Type. However, I can find the printer with the search if I Search: In Asset. In the initial search result view the CI Type -field is emphty, but when I click and open the item, CI Type is Printer. What could be the problem here? The printer should be listed under IT Assets > Printers. Did the scan with: Asset > Printers
Deleting Products, Product Types
Hi there, We have some issues in Service Desk Plus maintaining both the 'Product Type' and 'Product List' in Asset Management. Product Type: We can't delete obsolete Types (the ever-present "being used by a module" message), and some of the built-in Types do not fit with the naming convention we would like to use, so we would like to block or delete them so users can not select them. Product List: Also can't delete old or duplicate products (same message). Also, Is there a way to change the Product
user groups
User groups I can see how I can restrict announcements to user groups. Can I send out announcements as emails to user groups? I don't see how this can be done as I have to input an email address from what I can tell. Running SDP enterpirse 8212 Wayne
Reporting On Merged Calls
Hi, We currently have a large gap between calls logged and calls closed every month. I believe this is caused by the numbers of calls that have been merged. Is there a way or reporting on the number calls that have been merged that month? Thanks Andrew
SLA report for a specific department compared to all departments
Can you help me generate a MSSQL report showing a specific department's SLA % compared to the SLA % average for all departments? Time period = prior full month SLA % = (SLA Met / Open) * 100 Is there any way to generate both graphical and tabular information in the same report? I've attached an example image of what I'm thinking. Thanks in advance.
Using variables on reports
I would like to generate reports using variables like $current_support_rep, $current_customer and so one and didn't find references to these. Help will be appreciated. Mauro Felix
IPAM
hi I can not run IPAM (Debian 2.6.32-5-amd64) /opt/firebird/bin/gsec: error while loading shared libraries: libncurses.so.5: cannot open shared object file: No such file or directory ldd /opt/firebird/bin/gsec linux-gate.so.1 => (0xf7713000) libfbclient.so.2 => /opt/firebird/lib/libfbclient.so.2 (0xf7649000) libdl.so.2 => /lib32/libdl.so.2 (0xf763e000) libncurses.so.5 => not found libstdc++.so.6 => not found libm.so.6 => /lib32/libm.so.6 (0xf7618000)
Opmanager 8050 Business View Error
We have a problem when trying to open a business view. This includes an exsiting Business View and a Newly crated business view. When opening a business view we get a pagethat just says error. The view still seems to work when added to the dashboard but has a small diagonal link in the top right of the image. Both of these views had the traffic map set as the default view possibly just before they broke. Please see the image from the dashboard and the error attached. Justin
Configuration_Mail_Server
When you send a request to the mail box that is configured on the mail server (mesadeservicio@heinsohn.com.co) is not entering the ManageEngine ServiceDesk Plus. Adjunct glimpse of how we have the mail server configured in the application. I appreciate your help as soon as possible thanks
Desktop Central agent for SDP (SDP agent not strong enough)
Hi all, I use SDP (8127) with agent 1.0.13, the agent do not always scan (on-demand) and the scan at start-up is the same, some application are not always detected. I installed Desktop Central on my dev SDP server and dcentral scan on demand and push information to my DEV SDP, looks like the scan is more powerfull in Dcentral. Is there a way to use Dcentral agent without paying for the DCentral Pro version ? Thanks
Reporting to department heads and management
Does anyone report metrics out to your department heads or management? If so, I'd be curious to find out what you are reporting, how, and how often. I'm thinking more of an executive style report for each department head that would show open/closed calls broken down by category, SLA in/out, top 5 requesters per department, etc., comparison from the last reporting period. If anyone is doing this please feel free to share! Thanks-Erik
Just had to say
What great support from Desktop Central team in getting our system patched to the latest SP. A rather long web session got it sorted. Couldn't have done it on my own. Many thanks
disable beta interface announcement
Hi, Is there a way to disable the announcement of the new beta interface on the homescreen of opmanager, I don't want to use it and I don't want to see it on our wallboards. Ronald
file transfer not working
Hi, I am facing a problem that file transfer option in desktop central is not working. While clicking on file transfer option, nothing is happening in windows xp. In windows 7 it is giving error that filetransfer.exe stopped working. What could be the issue? Regards Jobin
Changing MDM Ports
Hello, We have setup manager engine in our domain and we are now working towards getting MDM up and running but we are unable to enroll devices due to our mail server using HTTPS for outlook web access, is there any way to change the ports 443 within MDM Nat settings? Thank you
Password user wants to schedule his user account request
Lets say the password user has request to access to one of user accounts, instead of just simply clicking on "request" link, he/she wants to schedule his/her request for a specific time (ex: operation time will be 2 days later), so the password manager can approve the request for the operation (for the specified time), so password user can not check-out the password sooner than operation time. Actually i couldn't find such option in pmp ..
Modify SLA \ Custom Field
Currently, when I have custom SLA's configured, it is setting the DueBy Date based on the Updated Date, not the Created Date. Is there a way for me to change this to Created Date? When ever I update a ticket, the DueBy date changes and I need it to stay consistent for reporting purposes. If that is not possible, would I be able to create a custom field that I can report on that is similar to the DueBy field, but is based on Created Date, not Updated Date, then modify the SLA to apply to that field?
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