EventLog Analyzer on CentOS, No Logs collected
There are no logs collected on EventLog Analyzer on CentOS. No firewalls (iptables turned off) in place. All services started CacheService [ STARTED ] I18NService [ STARTED ] AuthenticationService [ STARTED ] AuthorizationService [ STARTED ] TaskEngineService [ STARTED ] WorkEngineService [ STARTED ] WebService
Error when starting service
We have firewall analyzer starting as a windows service. When the server restarts, the service will not start. I found the following in the wrapper.log: STATUS | wrapper | 2013/12/15 03:15:26 | Launching a JVM... INFO | jvm 1 | 2013/12/15 03:15:30 | WrapperManager: Initializing... INFO | jvm 1 | 2013/12/15 03:15:33 | Starting Server from location: E:\ManageEngine\Firewall INFO | jvm 1 | 2013/12/15 03:15:44 | This copy is licensed to XXXX INFO | jvm 1 | 2013/12/15 03:15:44 |
ADManger Plus support Lync 2010
Hi , In which ADMnager plus verson supports the lync 2010 I have upgraded the AD manager plus verson 6140 and how to create the user ID creation template Thanks Renga
OpManager9: Service Monitor - Edit Error!
Dear Support, I am new to ManageEngine, have a new site is ManageEngine solution, so is exploring to learn... There is a host service monitor, I added RDP (3389) monitoring point, it was working fine, later I had enter the threshold value, which might not supported however it was accepted and save, after this while click on Edit, it will shown as Error! (Refer to screen capture below) After click on Edit for RDP, it will show Error! as below... Question, how to rectify this issue? Thanks! Regards,
Report All Request where Technician is the same person of Requester
Dear all, I want a report where the Technician is the same person of the requester. I try with this but the i have a strange result. can we help me? SELECT wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",qd.QUEUENAME "Group",ti.FIRST_NAME "Technician",cd.CATEGORYNAME "Category",pd.PRIORITYNAME "Priority",wo.TITLE "Subject",LONGTODATE(wo.CREATEDTIME) "Created Time",LONGTODATE(wo.COMPLETEDTIME) "Completed Time",std.STATUSNAME "Request Status",ApprovalDetails.EMAIL "Approver Email",LONGTODATE(ApprovalStage.SENT_DATE)
ServiceDesk Plus 8215 Released
Dear Users, SDP 8215 has been released and can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 8215 SD-50215 : In PGSQL database, Technician's cannot able to create a request for a requester if the requester name contains single quotes. SD-53756 : If default product type got edited to any other language, then not able to scan the asset of that product type in 8213 build. SD-54460 : Unable to add notes using the External Action
Software Enhancement - Upgrade/Downgrade License Management
Dear All, We are planned to introduce ' Upgrade & Downgrade License Management ' in our product and we attached some sample pages for upgrade and downgrade license management in this presentation. So please go through this presentation and send your valuable feedback/suggestions.
Request for a weekly report
Some sort of dashboard that can be reviewed weekly that would show the following: Total number of tickets open for a support group (example network team) Total number of newly created tickets for the previous week (ex. 50 tickets generated for network team from Oct 27 - Nov 2) Tickets resolved for the previous week by support group Tickets resolved by engineer in support group Tickets overdue for support group
Need report to count up QoS in SLA
I've got Qos formula it's (100-(0,1*number of failed requests low SLA+0,3*number of failed requests normal SLA+0,6*number of failed requests high SLA)*100/(0,1*number of success requests low SLA+0,3*number of success requests normal SLA+0,6*number of success requests high SLA)))/100 and it needed to be in section of sites, and another one in section of technicians it would be like: 1. general report: qos is 0,96 2. site report: site 1 - qos 0,96 site 2 - qos 0,98 site 3 - qos 0,94 3. techinicians
Notify requester when a request is assigned to a technician.
Can't find such notification in SDP MSP SDP has it
ServiceDesk Plus MSP 8.2 - 8203 Released
Dear User(s) We released SDP MSP - Hotfix Build 8203. Users who are in 8200,8201,8202 can download the service pack from here and upgrade to our latest build. What's new in ServiceDesk Plus - MSP build 8203? Enhancements made MSPSDP-4560: Customizable Mail Sender name for each account MSPSDP-6548: Ability to customize Reply Templates MSPSDP-6556: Account Additional Fields in Standard/Professional editions MSPSDP-6576: Ability to view table schema dynamically Issues Fixed MSPSDP-6541: All Account's
Problem with a survey of users
Good afternoon, There is a problem in Manago Engin 8.1.0. 8121. When creating a poll, asking questions and possible answers. In the preview, everything is displayed correctly. When closing the application, user receives an email with a link to the survey, go through this link, and see only an empty field "Comments suggestions, proposals." Upgrading to the latest version does not work, the problem remained.
service catalog approver
hello some of the department's head person are not listed in the service catalog approvers list workflow, why is that?
change character in the notifications
Hi, Is possible change the "#" (##$RequestId##) character in the notifications subject to another string or character, like ##P$RequestId## or §§$RequestId§§ for example. best regards
New Service Catalog with new counter number.
Hi, I want to design a new service catalog for my use. I create a New Catalog named "System Activity Form" and under it i created a "System Form" I created all fields and boxes i required with all approval cycles. I need to know that if i create this or use create a System Form can it possible all these form have other counter number as i create Request. Request has currently 200 on wards now. but i want if create this form can it possible new counter start for managing this only. Regards MAJ
Cascading list boxes
We are currently deploying SDP V8 on our network. My team have suggested that it would be a useful feature to allow the creation of cascading list boxes as additional fields on the Incident and Service Catalog templates. These list boxes would work allong the lines of the Category-Sub-Category-Items list boxes already in use and would provide that feature for company specific requirements.
Trouble with MySQL
When I try to start service, its not worked: # ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /vm/opt/jboss_com/SupportCenter JAVA: /vm/opt/jboss_com/SupportCenter/jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j.jar,log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar
task assignement in service categary
hello i would like to know when does the task gets assigned in service category, is it after creation or after it gets approved
How to add ultravnc viewer to connect to linux vncserver?
I had added one auto logon helper，and select linux resource type.but when create one resource later. click resource on connect,only display ssh and telnet without ultravnc. help me please.
Unable to use RDP Auto Logon.
Hello, We purchased a license for PMP so we could use it to manage our Windows resources. The system installed pretty easily, but unfortunately I've been unable to get the Auto Logon RDP functionality to work. We are using a self signed SSL cert. When I click on a resource to auto-login as a user, I am presented with a white page, at the bottom of which is a broken image and a "Failed to connect to Gateway!" error string. I've verified: - Port 7273 is open and listening. Telnetting to this port returns
Scheduled Network Maintenance
We are planning network maintenance adding more ISPs for enhanced network redundancy at our primary data center on Tuesday, December 24, 2013, between 6 PM PST (US) and 11:45 PM PST (US). These timings are tentative for now and we will confirm the exact times in a few days from now. Access to the service may be intermittent, only during the switching period. At other times, you will have full access to the application. We request you to white list all the below IP addresses in the allowed list of
change the image in "category of service"
hi how do I change the image in "category of service" at the service desk professional plus MSP? a standard image appears on the portal of applicants and wanted to change this image. thanks
service catalog workflow
hello i created a service catalog where i have 3 approvers and 3 tasks, and what i need is to trigger first task after first approve, and the 2nd task after the 2nd approve and the third one after the third approve, so how can i do it in a way where the workflow wont continue to the next stage of approval until the related task is closed? if there's a third party software that can interact with SDP to do the job, please advise
VMWare ESX 5.1 crash
Has anyone else experienced a crash (PSOD) of an ESXi 5.1 host when installing the Desktop Central agent onto a virtual machine? I have had this happen twice. First instance was when installing to a Windows 8.1 Enterprise/x64 VM - within 30 seconds of pushing the agent to the VM, the host crashed with a PSOD. Next instance (8 days later) was when installing to a Server 2012 Std (x64) VM - again with 30 seconds of pushing the agent to the VM, the host crashed again with a PSOD. The host has been
edit AD category template????
Hi there, Build number: 10100 As the subject says. Any server that we've scanned and set the category as Domain Controller, will have the extra AD monitoring set up. How to set the template for that? I can't find that anywhere. Also, how to set a bulk "email me if C:\ is 95%full" notification kind of thing? Example, I have added 10 server 2008 and need them to auto-email if C drive is full. Thank you.
MeAPM iPhone app and notifications
Hi, we've over a period of time had some problems with the MeAPM app and not getting notifications and the problem seems to occur whenever there is a newer version of IOS installed on our iPhones/iPads. Our solution has been to uninstall the MeAPM app and thereafter reinstall it, which of course isn't doable in the long run. We've made sure to check the push settings towards Apple and we don't have any problems to Telnet to the gateway from the Application Manager server (gateway.push.apple.com 2195) .
"Data Collection failed" errors
Thank you very much for helping with my build 11500 update. I am now getting "Data Collection failed" errors from 3 different monitors - but only for IIS server monitors - since the morning of the update. Have you seen this in the new build? Thanks.
Apache OR Tomcat Service Down Alert
Hi, Recently we are getting Apache and Tomcat services Down alert(Please see the below sample alert mail) and its automatically changes the status in next polling. After checking the Apache and Tomcat logs we found Requested URLs was success and where served the end clients. Even no single errors found in logs. Reason behind this alert :- Whenever number of Requests are high(eg:- More than 40,000) we are getting this Apache and Tomcat Down alert. But theoretically alerts we are getting is wrong,
Support Group - Manager
Hi, Is possible to have in the Support Group the possibility to identify the responsible/manager for the group and also have ability to have alerts of requests, tasks, etc. for that responsible? Best regards, José Almeida
OPManager dosn't show Number Of VMs in a HyperV Server correctlly
HI, OPManager dosn't show Number Of VMs in a HyperV Server correctlly it show correctly number of Vms, i delete hyperV server & after add it again it show wrong number of VMs
How to add device Fortimail and IBM X3690 to opmanager ?
Hi all ! I want to add device Fortimail ( I enabled SNMP traps in Fortimail http://docs.fortinet.com/cb/html/index.html#page/FOS_Cookbook/Install_advanced/snmp_setup.html ) to opmanager but Failed. Because, in opmanger haven't Formail ) . I think so . And I have IBM X3690 run ESXi. I want to add it to opmanager but Failed. Because, i don't know to enable SNMP traps . So, Can you help me . Thank very much .
Trying to monitor AP9319 environmental monitor
Hello All, We have two APC AP9319 Environmental Monitors that are used to monitor the temperature and humidity in our server room and wiring closets. These AP9319 are SO popular and there are hundreds of thousands of them in use I cannot find a DEVICE TEMPLATE for this device in OpManager. Googling this yields nothing and there is no mention of these on the forum DOES ANYONE HAVE ANY expertise in getting the AP9319 successfully setup for monitoring the temperature using SNMP. Also, for some
Issue adding a new filesystem partion (%)
Good Afternoon. I´m trying to add a new partition to be monitored in OpManager, but I can´t do it without remove all the partitions already been monitored. Is there a way that I can achieve it without remove the old ones, just adding a new one? Regards, Roberto Linhares
Disk Space Threshold alert/alarm
Hi -- We have a need to monitor a sql server for disk space and I'd like to know if I can configure an sms/email alert with a disk space threshold or partition threshold and how to configure that alert. Thanks.
How to delete bulk user accounts (other than administrator) from resources
How to delete bulk user accounts (other than administrator) from resources that are automatically added through pmp agent discovery.
Unable to send email to external people
Hi Support, We are trying to email people externally, once we press send we get an error Sending notification failed. Can you please let us know how we fix this. Version 8.2.0 Build 8212 ManageEngine Service Desk Plus Regards, Greg
Secondary won't start after upgrade
I have just upgraded fromPMPpro 6802 to 6900 and then to 6904. The primary starts without problems I reinstalled secondary with the full package and created a HAPack.zip, copied that to secondary and unpacked it. Then I start primary without any problems and secondary won't start pgsql. Only hint is in serverout0.txt [15:58:41:082]|[12-11-2013]|[com.adventnet.mfw.Server]|[INFO]|[10]: Creating new Server instance| [15:58:41:609]|[12-11-2013]|[com.zoho.framework.utils.crypto.EnDecrypt]|[SEVERE]|[10]:
Cisco Nexus 5500 series template
I need the Cisco Nexus 5548 switch to be added to the device templates. Do you need some MIB info from the device?
CMDB integration
Hi, We just installed opmanager 11.100 and I want to try the new CMDB integration. We already have the SDP integration working (tickets are submitted to SDP) but on the admin product add-in page the options for "Ticket re-open settings" and "Asset sync deatils" are not saved. The buttons "sync now" and "Test connection and save" do not work when clicked upon with the mouse (EI, chroma and FF same result). I can use TAB to go to the "Test connection and save" button and the opmanager says it saves
XenServer Monitoring possible?
Has anyone used OpManager to monitor Citrix XenServer? I'm guessing it can only monitor the typical snmp stuff. It would be nice to have an addon for XenServer. Has this been asked before? Thanks!
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