Issue with importing requests into ServiceDesk Plus
I have setup a new installation of ServiceDesk Plus. When I import an xls file contain all the requests from our old (not servicedesk) into SD all imports fine except that the Completed Date and Resolved Date, which I have mapped to a closed date do not import correctly. The date that is logged is from the date and time that I imported the requests e.g. yesterday. Is there a fix for this? I have put these dates in the same format that is required when importing the Created Date which imports correctly.
Any help would be much appreciated as i would like to go live with this system at the end of the week.
Regards,
David
