Export Maps to New server in business view
Hello, We have a new server and we want to export the MAP from the old server from the business view to the new server without having to reconfigure from scratch. Is there any way to achieve this? Thanks,
How to update installation of product
Hi all, i'm new with desktopcentral. I downloaded Software-Templates and created Configurations. But, how can I update a installation on the client? Can I take my created configuration and put the new Softwarepackage in it or create everything new? Perhaps you can tell me, where I can find this in the manual. Greets Manuel
WSUS reporting different status than Desktop Central
Hi, I have been testing Desktop Central as a replacement for WSUS. I notice that on one of our servers, DC reports no missing security updates. WSUS however, reports that KB2807986 (MS13-027) is still required for installation. The patch is definately approved in DC, and I have run the scan successfully a few times just in case. Is there something wrong with this Microsoft update? Or is the problem with WSUS.
Push Apple Apps
I’m testing MDM and so far when I distribute an App, Desktop Central send the user an email asking them to install the App. Is there a way for me to install the app without involving the user (push it to the device)? I’d like it to work similarly to the software deployment for PCs in Desktop Central.
SDP and CRM Integration
Does Service Desk plus support integration with Microsoft CRM Server ?
Link to SSO (pass through) scripts
Can someone provide me with a link to the new computer account and password reset scripts for use with the pass through authentication please?
Reporting on activity history
Hi, We need to produce reports on compliance for response and resolution times. Under our SLA the clock stops when the status changes to "Waiting for Customer" This status may change multiple times during an issue. I see from the history tab in the request that this provides all the information related to the history of an item including status changes. Can this information be exported via report - ie custom query and if so can you suggest a sample query thanks
How do I find what modules are using a category so I can remove it from the category list?
How do I find what modules are using a category so I can remove it from the category list? I have marked them for deletion, but I want them removed. How do I find out what modules are using the categories so I can clean up that list?
Problem after upgrade can't rollback to 8217
Hello The Problem started when I tried to migrate to version 9.0. Upgrade ended up with an error and i could not run the application. I had to go back to version 8217. I have uninstalled Service Desk from the server, I changed the name of the directory, I downloaded version 8217. After installing I and logged in as an administrator. I restore the database but there is a problem with starting the application! Run.bat command returns: AdventNetServiceDesk [FAILED] When you run startSDP. bat window
Cannot read old AS400 logs
Hi all, i installed the last build of ELA 8062, some weeks ago ELA stopped catching logs from AS400, now it seems to be turned back to normal condition after an AS reboot. How can i get the last logs from AS? I see several files (QPDSPLOG under job QPRTJOB) ready to be acknowledged by ELA but they are not read Please help. Tnx
Dashboard View
Is there a way to limit the data that shows on the dashboard to a specific OU? All reports that we run are tied to our active OU, just curious if we can do the same for our dashboard. We have a separate OU that we place terminated employees in once processed. These users show up in the counts, but shouldn't.
Asset Explorer for distributed asset scan
Hi, my customer bought Service Desk Plus Enterprise. He has to manage a few remote sites. I am investigating a solution to allow for the scan of the assets in those remote sites. My understanding is that it can be done using a Asset Explorer remote site, as explained in the link that follows http://www.manageengine.com/products/service-desk/help/adminguide/configurations/discovery/distributed-asset-scan.html My question regards the licensing of the solution. I was also reading this page http://www.manageengine.com/products/service-desk/faq-asset-modules.html
Switch monitoring
I'm monitoring a number of switches that I don't want to know if devices are added or removed from ports. Is there a way to turn this off on individual switches and via a template? Thanks.
How to monitor Lotus Domino Mail Servers
Hi, We have many domino servers in our environnement and we would like to properly monitor some feature of the default lotus template like : MTA Total Transferred Size SNMP Monitors the MTA total transfered size MTA Transfer Failures SNMP Monitors the number of MTA transfer failures MTA Transferred Messages SNMP Monitors the number of messages transfered MTA Waiting Messages SNMP Monitors the number of MTA waiting messages We were only able to montor CPU memory like shown in the attachement: What
BLOCK USB Storage DRIVES but not charging capabilities. EG. Mobile phones.
Anyone tried this setup and worked?
Mib file of Cisco MDS 9124 Multilayer Fabric Switch
Hi all ! I want to add Cisco MDS 9124 Multilayer Fabric Switch to opManager used SNMP. At Switch, i was enable SNMP . But, at opManagẻ don't display monitor of switch. I think, i will create a template for Switch 9124. But, i don't find Mib file. Can you help me . Thanks and best Regard !
Padlock appearing on OU when adding computers to SOM
Hi, I'm getting this when adding computers to my SOM: I've updated to a known good domain admin credential. Help!
Request is appended by reply
When a user replies to an open ticket an email gets sent to the assigned technician. The email however does not actually contain the reply text. I've looked at the content variables and don't see one to add that will add that info. $Description is already there and the Description from the original ticket is included. As such I have to assume that the reply text is not added to the $Description field. Is there any way to get the reply text added to the email?
Desktop Central Log Review
Hi Friends We have installed a Desktop Central 8 with ServiceDesk Plus V. 9. During these days, the server which are installed these tools has been slow. I have been reviewing the log files and I found as following: [08:39:38:149]|[02-19-2014]|[com.adventnet.sym.webclient.patch.PatchDetailsAction]|[INFO]|[72]: patchTuesdayMsg : Microsoft released 10 bulletins on May 14, 2013 addressing 33 vulnerabilities in Microsoft Windows, Internet Explorer, Microsoft Office, .Net Framework etc.,| [08:39:38:149]|[02-19-2014]|[com.adventnet.sym.webclient.patch.PatchDetailsAction]|[INFO]|[72]:
Query postgresssql
Dear Support, We have migrated from MYSQL to postgresssql. We have a report that is not working anymore.. SELECT sdo.DESCRIPTION "Site",pd.PRIORITYNAME "Priority",std.STATUSNAME "Request Status",wos.ISOVERDUE "Overdue Status",wo.WORKORDERID "Request ID",aau.FIRST_NAME "Requester",longtodate(wo.CREATEDTIME) "Created Time",longtodate(wo.COMPLETEDTIME) "Completed Time", wo.SITEID "siteid", qd.QUEUENAME "Group",ti.FIRST_NAME "Technician" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
New API in 11.2 still Beta?
Hey guys. Is the the new API still beta in version 11.2? Please tell me it is because it pretty buggy. And its missing quite a bit compared to the original. A lot of the pages we are used to using are gone. And what happened to the detailed pages for our MSSQL server, Exchange Servers, and VmWare servers in the new API?
SD 9.0 License Details w/Custom Field
In previous versions of SD, before the downgrade license functionality was implemented, we created our own custom fields to be able to make notes about being downgraded or not. In SD9, now those user defined fields are not able to be added as a column for the license details. The information is there (thankfully) but we have to click into EVERY license to see that detail. Can this be fixed/added in a minor update...the ability to add USER DEFINED FIELDS as a column in the license details.
New query report on project module
Hi I want to extract all our open projects and I can achieve this through a basic edit of the SQL in the following post: https://forums.manageengine.com/topic/report-query-projects However, I would also like to retrieve the latest project comment and use this to build a weekly status report for active projects. Is this something that you could provide for mysql version of the DB? Many thanks Damien
Wan Accelerator deleted in Opmanager
Dear All, I think WAn accelerator category has been deleted by mistake in Opmanager. How can we get it back? Thank you Hani,
Requesters Cannot Create Ticket
I have a few users that cannot create tickets in Service Desk. I have compared their accounts with others that are working, and they appear to be setup the same as others. They can start inputting a ticket, but once they click "Add Request", it shows them the next screen and where the ticket should be, it just shows an image of a red 'X'. They can, however, view tickets that have been submitted on their behalf. I have tried deleting their account in SD and importing them again, but it doesn't seem
Can Servicedesk be used for facilities maintenance?
So I got a question from our facilities guy. They literally are using a spreadsheet to track and manage facilities requests (paint my office, replace ballast in lights in office, rekey door in office, etc.) He looked at ServiceDesk and drooled over it and asked if it could work for his group since we already own it. I know there are some parts of ServiceDesk that are generic and would work for everyone (assigning workorders, tracking, etc.) but servicedesk seems pretty computer-oriented and it didn't
OpManager 11.2 build #11200
Hello! OpManager 11200 was released ... What news?? What about new features/bugs ? http://odarchuk.com
REST API
Hi. In the documentation it says that it is not possible to create reports for the REST API, but it is possible to return the data processing by the REST API (help.opmanager.com / # rest_api) REST technology does just return data in JSON format from a URL to that we have in OpManager, the urls extraction informed the link above data. See for example the link on the method, getBusinessDetailsView, where he follows the pattern http://localhost:8060/api/json/discovery/addBusinessView?apiKey=081c9ac51ba16ab061d5efee583dcd2f&bvName=test
API REST
Hi Is Through the API REST possible to generate reports of memory consumption and CPU? License is required? Regards,
Update to ServiceDesk Plus Administration Documentation
The "Link Requests" page in the SDP Admin Guide references id numbers that do not exist in the screenshots.
URGENT Please: OPManagerProbe and .dmp files growing at tremendous rate
Hi, I've just taken over an existing OPManager installation and I've noticed that the following directory has been filling up with hundreds of thousands of files; C:\Program Files (x86)\ManageEngine\OpManagerProbe\state\communication\highpriority In this location are "BUFxxxxxxx.dmp" and as I mentioned there are over 600,000 at the moment and growing at 20 per minute. I'm not that familiar with the 'probe' configuration but I'm sure this growth shouldn't be happening. It appears that we have devoured
Trap information
Hello everybody, (I am sorry but I am bad in english) I would like to know why can I see any trap sometimes in "Alarms -> All alarms" tab and sometimes in "Reports -> SNMP Trap Log" tab ? What's the difference ? Is there a page where I could see all the traps ? Thank you. Best Regards
Output reports to server location
Hi, Is it possible in Service Desk plus to schedule report output to a network folder / destination? Currently I can only schedule to email to an email account. Thanks, Ger.
Changed by not available
Hi I want to ask you about the ncm plugin if we want to know the person who change the configuration i just see changed by not available Regards Ahmed
Blocking devices other than Apple
Hello, is there anyway to block Android devices? In the UBS block setup there is for Apple devices, what setup can I use for other phones as well?
ELA Agent installer switches
Hi, I was wondering if you could advise on what switches are required to automate an install of the agent? i.e EventLogAgent.msi /quiet /norestart /SERVERNAME /SERVERIPADDRESS /DATABASE /PROTOCOL /SERVERPORT
Problem in remote control connection
Dear Team, In desktop central when I am connected to users by "view desktop". On connecting I can view user desktop and can control it. I saw another option of file transfer there but on clicking it no response observed. So is there something missing?? Prashant Mangal
ME MDM Does not download or accept MDM Server Name
Hi, We have recently configured MDM for Desktop Central. I can enrol a device either by email or auto enrolment fine without any problems. The app catalogue downloads onto the phone and information is passed back to the console with no problem. When we push the ME MDM app via the App catalogue the app downloads but does not populate any of the server, port or email fields. More importantly when I try to manually enter these details I get a warning stating "Error You are not authenticated
Exporting Tickets with All Data and Attachements
Hi, Could you please advise me if it is possible to export all data with attachments from Service Desk Plus? Many Thanks, James
Report on Activity history
Hi, I'm trying to measure how many tickets have been udpated, worked on, actioned, transferred etc... over a specified period e.g, maybe a day or over a week etc.... The logical way seems to be to report on the activity history on a request as it stamps any activity including that of a techncian. Is there any SQL someone could help me with that would export all the activity history and list by the Request ID? e.g. I could export all requests for yesterday that had some activity on them.
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