I want to change/modify the default template for 'Reply'. I see that I can make a new template, but I only want to remove the first two lines in the default and if I make my own I don't know how to get the "history" into that template/reply.

Anyone knows how to do this?

I have read this thread, and it looks dead for now:

https://forums.manageengine.com/topic/variables-in-reply-template

BR

Claus