Exchange Reporter Plus - Overall Traffic
Hello, Reporter is installed and collect information. But I have task to create report for last 3 months for overall traffic from/to Internet. Correct me if I'm doing good: create "Scheduled Gathering Task" - Traffic Logs - Log Files Date: From 2013-12-01 - To 2014-02-28 - Type: Only Once Wait a day to run task, and collect required information.. Correct?
EWS reporting
Is there any way to create a custom report to generate EWS connections or plans to add EWS reporting template?
Pass-Through Authentication Enabled but Users Are Sent to Login Page
Good day, I've recently enabled AD Pass-Through Authentication on my SD+ test instance and am running into a strange issue. After running the script to create the new computer account in our AD, the settings saved successfully. However, when a user tries to go the to SD+ test environment (sdtest02), they are redirected to the login page with the following address: http://sdtest02/HomePage.do?SkipNV2Filter=true It would appear that the NTLM V2 authentication is failing, but when I look in the SSO
Service Catalog IE11
Hi, I'm using service desk plus 8.2 and when i will update a task in the service catalogue it's not working. When i click on save nothing happened. I have make the modification with IE9 and it's work fine. So is there any know issue about IE11?
How set "startTime" when adding worklog through REST API?
Hi I can´t seem to figure out how to set "startTime"(and "endTime") when adding a worklog through REST API. This is the INPUT_DATA: <Operation><Details><Worklogs><Worklog><parameter><name>startTime</name><value>1394460603088</value></parameter><parameter><name>description</name><value>Rebooted computer</value></parameter><parameter><name>technician</name><value>Stern Howard</value></parameter><parameter><name>workMinutes</name><value>1</value></parameter><parameter><name>workHours</name><value>0</value></parameter></Worklog></Worklogs></Details></Operation>
At A Glance Reports for Multiple Devices
Is there any way to make the "At A Glance" report contain multiple servers? My Manager has asked for a way to monitor all of our SharePoint servers in a single report, instead of having to manually compile 4 reports in to one. But, at the same time, he wants to be able to see the graphs for each server's performance. Is there any way to customize the "At A Glance" reports? Or can a regular report have graphs added to it? I have tried creating a regular CPU report, but it does not show the graphs,
Problem Interface
Hi We have an interface that is not collecting data. Even doing one rediscover it continues without logging collection. Inform would know why? Regards,
Backup Loops After Upgrade to SerivceDeskPlus 9
Right after upgrading to release 9, our scheduled backups will loop and reinitialize every 10 minutes or so and eventually will never complete until manually disabling it and restarting the Manage Engine Service desk plus service. As of today, I have not been able to backup our data which concerns me. Windows Sever and MSSQL database Sys Log entries Schedule backup started Backup Schedule - Info Feb 27, 2014 02:56 AM System Schedule backup started Backup Schedule - Info Feb 27, 2014 02:49 AM
Reporting Metrics as a Percentage
Hi All, We use Managed Engine version: 8.2 Build 8205 Has anyone managed to produced metrics reporting in percentages? Looking for easy stats, i.e. Logged with Service desk, percentage assigned to 2nd level etc.. Have been unable to produce these kind of metrics. Help please? Thanks
deleting departments
I have a problem in that I want to delete several departments from ServiceDesk but every attempt says that the department is in use by a module. I have checked Requesters, requests, assets and none are using the departments. How can I find out what is preventing me from deleting these old departments? Regards, Robin
Business Rule Criteria Group IS None not working
Is there an ETA on this problem SD-47197 When a business rule with criteria as group is 'none' is executed it does not apply any action. Whereas if the criteria is level is 'none' then action applies. We are trying to get our SDP installation up and running and were looking to create a rule for all new request that do not have a group assignment and assign them to a default group. Of course, with this bug, we are stuck.
Error while unpacking - during SDP installation
Hi, when ever I try to install SDP.. any version 8217 or 8215 or even the 9 version.. during the extracting zip files .. this might take a few minutes phase it stays for a while and shows a sever error while unpacking and the installation terminates. I tried removing the adventnet folder from regedit... zoho folder from regedit.... removed the partially installed SDP files...cleaned temp files and fixed registry issues using CCleaner..restarted teh system.. but still the same. I did uninstall and
line graph report showing total ticket growth for the year
Ok this is probably going to be embarrassingly simple but i can't figure it out. i'm trying to make a report which has a line chart or time series chart the only thing i want to see is the total number of tickets opened over the period of a year from the date run. my problem seems to be that the only way to make a line chart or time series chart work is to group it by something specific, which in turn, creates multiple lines on the chart which is not what i want. I just want it to view a single
SDP 9002 High memory usage while and after asset scan
Hi Is this normal? Thanks for 9002 the asset scan now complete without stacking in middle. I have completed the asset scan in about 6:30pm in reasonable length of process time. However I noticed the memory usage (java) is up to ceiling like commit (KB)=7.698,396, working set (KB)= 5,707.208 way after the process is completed and just now at 10:37AM. If I restart service, it will way down to 1GB mark for start. Well, I see the system requirement for this application is 4GM server memory. We have
Definition of "login"
We're currently setting up AD Manager to assist us with routine items to include finding overlooked logins that should have been deleted. When running the inactive user reports, do all LDAP connection count as a login (our students use OWA, learning management systems, etc) or does only a physical computer log in through AD count? I assume the former but my manager wants confirmation before we proceed. thanks,
Any Recommendation on SQL Extraction software
Hello, Currently we were using Freessh to pull Sql log from our servers, but do Vulnerabilities issues, we had to pull Freessh, Can anybody recommend a good SSH that we can apply to our servers so we can pull SQL logs. FYI Currently we can't use OPENSSH. Thank you.
Remove old hosts
I have a few hosts that are no longer on my domain but when I go to add hosts there still on the list. These hosts are not on the domain and are no longer in AD; and even when I re-scan either the domain or complete, these are never removed. How can I remove old hosts from the add host list? If its not possible to do this individually, I would be fine deleting everything on the list and re-scanning as well. Is there a way to do this?
error/bug when importing from AD - user gets overwritten
Running SDP V8212 (Windows with mysql) I have a technician John Doe with email john.doe@mydomain.com There is a second Active Directory account called HD_JohnD with email john.doe@mydomain.com each time we do an import from active directory, the technician "John Doe" is changed to "HD_JohnD. How can I prevent this? This is messing up our business rules. Wayne
SD+ asset serial number keeps flipping between two values
Running SD+ 8.2.0 Build 8216 and Agent 1.0.15 that came with it. We have one system that has a hard drive that the serial number keeps flipping between two values. We've confirmed that the user is NOT removing the hard drive and popping in another. We've also confirmed there is no duplicate IP or host with the same name. Here is a partial history: Scanned on Feb 24, 2014 05:06 PM Hard Disk (ST980412ASG) - Serial Number changed from 5VF06L8Z to V50FL6Z8 Scanned on Feb 24, 2014 10:40 AM Hard Disk
Retrieving Profile Path from the Remote Desktop Services Profile tab
Hello, I am using the Free Edition to see if it will accommodate a specific requirement, the ability to retrieve a list of all users and their Profile Path as found on the Remote Desktop Services Profile tab. The report is there but it doesn't seem to actually pull the information. It's all blank. You can see from my screenshot of active directory that I do have a path in this field but the report is showing blank. Let me know if I am running the wrong report or if something is just not working correctly
Is it possible to import other fields from AD?
Is it possible to import more/other fields from AD. There are other fields specifically the "Reports to" field that I would like to import from AD
Disable ActiveSync in bulk
Hello, is there a (easy) way to disable ActiveSync in bulk? thanks in advance Rob van den Berg
Need to close several requests at once
Greetings, One of our Helpdesk technicians needs to close several requests at once. We require that there be a resolution posted for each request, but the resolution for all the requests was the same (applied updates to software package!). Is there some way of adding the resolution and closing all the requests at one time, rather than one by one? Thanks!
Can't clear alarms
Hi I'm running version 11200 and this morning I have come in and I can't clear any alarms. When I select an alarm and hit clear I get the message that the alarm has cleared but it is still on the screen. This is happening on any PC that I try. Also can't delete or acknowledge. I'm using MS SQL 10.50.2500.0 in a 2 node cluster which is working fine. Thanks.
Connecting to ServiceDesk Plus
Hi I'm trying to configure a Notification Profile to log a ticket in SDP. However when I try to add one I get a message that OpManager is unable to fetch values from ServiceDesk Plus. I have checked that the connection is working and it tests successfully. I have been through and removed a couple of special characters that had been added in some categories but I'm still not able to add this profile. Is there a way I can check to see what it doesn't like? I already have some alerts setup so it does
Email template variables not working
When using variables in email, im getting the wrong info returned. The template for right changes is this: Your access role in Password Manager Pro has been changed to <b> %CURRENT_ROLE% </b> from <b> %PREVIOUS_ROLE% </b> and it takes effect during your next login. Your login details remain the same.<br><br>Click %PMP_URL% to login to Password Manager Pro now ! The result is this: Hi Password Auditor, Your access role in Password Manager Pro has been changed to Password Administrator from >MY PMP
i removed a role, but that still working !!
Hi I removed "any security error " and " any event error" role . but it still send mail to me !!!! why this happening ?!!
Can We Change Height of Resolution Writing Area?
Is there a way to enlarge the height of the request resolution text writing field? Ideally, the size auto adjusts to the browser height accordingly, as is the width, but at least can we give a bigger (and fixed) default size?
"Personalize" not working in 9.0
Upgraded to 9.0 Build 9002. We use the "Personalize" option to add our names to the requests when we reply, and they are not being added since the update.
"Subcategory" not sorting
Using IE 10, we do not have the "Subcategory" option sorted alphabetically. This makes it difficult to find the correct entry. It was sorting okay in IE 8 and 9. We do not have the option to use another browser.
Column aliases for non-custom fields
Hi. I'm developing a Reporting Services report using servicedesk Database. I'm not able to find the names of non-custom fields in the database (table columnaliases has column names for custom fields, UDF_CHAR1 for example). Is there a table in the database with those names? I'm developing the report using portuguese language. Thanks in advance.
Error Upgrade 11200
Error Upgrade 11200 When performing the upgrade I received the following error message: "Unable to execute database queries you may not have permission or the administrator full control accessory to. 'C: \ OpManager' directory to install the upgrade pack. I am using the system administrator user. What is the problem? In other updates that did not happen. Regards,
Disk volume utilization monitoring
Hi all, We have multiple windows servers that have multiple disk attach to the same windows volume (5 physical disks under G:/ partition). we would like to monitor this, do you know if this is possible? Regards, Victor
SD Plus upgrade to 9002 - Error with Dashboard display.
Hi I recently upgraded to the latest version and now when I view the dashboard I get an error 500 java exception. I've attached a screenshot. Any help would be great. Thanks Scott
Barracuda Spam and SNMP
I noticed that opmanager has a template for the Barracuda Spam Firewall 400, but when I scan my Barracuda, it is registering as "net-snmp" as the vendor instead of associating the Barracuda template. When I manually edit the device and choose Barracuda > Firewall > Barracuda Spam 400, a few of the parameters such as CPU utilization and memory utilization work, but other things like "InBound Mail Queues" and "Used Disk Space" do not. Here are the contents of the MIB file that is stored on the Barracuda:
Monitor Raid controller on HP DL 380 G6
Hi, How can I monitor Raid controller on HP DL 380 G6. in other term how can I add a hardware health monitoring to Hp servers?
How to use downgrade rights properly
I'm beginning to use the Software asset tracking within Service Desk, and am happy to see the 9.0 version with many additional capabilities. Right now I'm trying to track my Autodesk licenses. Under an Autodesk subscription, we are allowed to run the current version plus 3 prior for each license we hold. As an example, if I have 60 licenses I can run version 2014, 2013, 2012 and 2011 on one computer, and this consumes a single license (single computer). I had hoped downgrade rights would provide
NetFlow on NetGear M4100-D12G
Does this software support being able to receive flows from this device? I'm basically looking at managed switches to monitor LAN traffic on the network.
removing software entries from asset manager
Hi we have thousands of entries in our asset manager - scanned software where installed is '0'. (historic polution) Since I can only delete 200 records at the time this would be a time consuming excercise to do it manually. - is there a way to (permantently) delete the ones where 'installed' equals '0' (one off) - is there a way to remove them automatically once they become '0' ? (setting) thanks/Eddy
Windows 8.1/2012 R2 & compatibility with SDP / OpManager
Hi all! New wave of Microsoft products (Windows 8.1/2012 R2 ) will be in GA after 2 days. What about compatibility Windows 8.1 with SDP / OpManager? IE 11 (default browser of Windows 8.1) is compatibility with SDP / OpManager and it may provide normal view this products?? What about monitoring and setup SDP / OpManager in Windows 2012 R2 ??? What about monitoring Hyper-V in Windows 2012R2 ??
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