Zero Day Adobe Flash Player Fix?
Curious to know when the today released zero day Adobe Flash Player Fix will be made available via Desktop Central.
Juniper ssg520m
why there is not ssg520m in deice Type ?
Response to "closed ticket" notification mail creates new ticket instead of re-opening it!
* a technician closes a ticket * the requester gets a notification mail "your ticket has been closed ... blablabla" the last sentence in this mail is someting like that (I don't know the exact english wording, because we have ServiceDesk in german): "Only reply to this mail, if you have further questions regarding this request. The state of this request will be changed to "open" again". * the requester replies to this mail with something like that "the solution is not perfect, but it works. please,
ManageEngine® Firewall Analyzer 8.1 - Now Available
ManageEngine is glad to announce the availability of Firewall Analyzer 8.1 (GA) Standalone Edition and Distributed Edition for download and evaluation (30 day free trail). In this release, Firewall Analyzer is enhanced with Integrated Compliance Management System that automates your compliance audits with its out-of-the-box reports on Regulatory Mandates such as: PCI DSS ISO 27001:2013 NERC- CIP NIST SANS With this release our product also supports, SonicWALL SSL-VPN applicance 'Application Reports'
Purchase of Microsoft Office OEM & OPEN Licenses
Hi there, I need to order a number of licenses from the Purchase module however some are OEM and some are OPEN type licenses. When adding the line, it reads the name 'Microsoft Office Professional Plus 2013' which is what is needed when receiving the software, and it creating a license which we can then allocate to an installation of the mentioned software. The problem I'm now facing, is that when ordering OEM and OPEN, they are both different pricing. How will I work around this, when ordering them
Auto Assign technician still assigning tickets.
I am having a problem where I have a technician set to be on vacation and Auto Assign is still assigning tickets to them
Could not delete service fields in form designer (Service Catalog)
Hi! There is a limit, up to 24 text fields, that I can create inside one service category. What shall I do, if I exceeded this limit? How can I delete some fields, that I don't need?
Viewing all open requests
We have a manger who wants to view all requests in our Servicedesk system - we don't have an issue with this, but have hit a couple of stumbling blocks. Firstly, we have a 5 user licence and 5 technicians, so I can't make him a Technician. As a 'Requester' I've changed the 'Requester allowed to View' setting to "Show all their Site requests" - this gets me some of the way and allows him to see some, but not all, of the requests. The problem seems to be with the 'Site' setting. Some of the requests
Unchecking "Requester can Set" and Checking "Requester can View" removes field from Requester View in Service Catalog Service Template
When I create a service in the Service Catalog, I can modify the Service Request template in the Form Designer. However, when I add a standard Service Field (such as "Request Type" to the template in the Form Designer, leave the "Mandatory Field" and "Requester can Set" unchecked, the field is removed from the Requester View. If I then move the desired field back into the form in the Requester View, both "Requester can Set" and "Requester can View" are checked. If I uncheck "Requester can Set",
Categories, Subcategories and Items -- anyone have a model set in production that you can share?
Hi, rather than build our categories, subcategories and items from scratch, I'm hoping someone has some they'd be willing to export and share. Ideally, the set of categories, subcategories and items matches a service catalog, but if not, that's okay. We still might be able to work with them. If so, I think there are queries on this forum that explain how to export a set of categories, subcategories and items. A resultant CSV file can then be created and imported into Service Desk. We are a full-service technology
How to close fields in request details?
Need to close following fields: 1. Mode 2. Level 3.Impact 4.Impact Details 5.Urgency 6.Service Category
Archive Flow data before deleting object
Hello We have migrated the network to new platforms Before deleting the old sources of Netflow data, I would like to archive the data, in case I need to retrive statistics from previous periods. How can this be done ? TIA --félix
Removal of inactive accounts
Hi, I have generated a report to show me a list of inactive accounts - how is it possible to completely remove these from the databse? They are not showing up as accounts. It is only when I generate reports they are appearing on the accounts columns. These accounts were used for initial testing so I am keen for these to be permanently removed from the system. Many thanks, Lucy.
Delete ALL assets
Hi all, We would like to delete out all of our assets and start fresh and it is taking a long time to do so on a page by page basis. Is there a way to delete all assets from service desk in one hit? Thank you.
When converting an incident to a service request, is it possible to force the imposition of a service template?
For instance, if a requestor had accidently selected the default incident to request an addition of a new email account, and the technician sorting the new tickets needed to convert the incident into a service request, is it possible to force the technician to use one of the existing service request templates? Running MESD 9007. Thanks!
Possible to view all Technicians in the scheduler calendar?
Is there a way to view a master calendar to show all of the technicians that are out of the office. Currently it seems you can only view each individual technicians calendar.
CCed user being automatically copied to all technician's replies.
Dear all, There seems to be a new messaging rule or bug in Manage Engine starting from 8217 or 9xxx. If the original service request was sent by Requestor A & CCed to B, all replies by the technician to the requestor will automatically include the original CCed party (B) by default. This can sometimes lead to some confusion or unwanted attention from the CCed party. Is there a way to disable this ? I am still on 9006 build as I don't see any changelog on this in #9007. Build : 9006 DB: MS SQL 2008
How to configure Change Management workflow in SD Tool?
Hi Team, I have to configure the "Change Management" in my SDP but I am not able to found the path to manage the "Change Workflow" option in my tool. So request you to please share the admin guide for the same. Thanks Satyam Kunal
I need to disable solution tab from requester screen.
Need to disable tab from requester screen. Is it possible?
Group membership based on OU
Can ADManager Plus put a user in a group based on that users's location in an OU? Such as user is in Test OU and we create a rule to put them in the Test Group.
Numbers & Username
My company uses the following username format: 3 digit number then first initial lastname Example: 123jdoe How can I create a custom template to utilize this naming convention? Also is there a way to make that field a drop down box with the built in 3 digit numbers? Thanks
Filter Report by custom Account Field
Hi - I have decided to not use contract billing in SDP MSP at this time. Instead, I run a report on the first of the month for the previous month's work log. I have added an additional Pick List Account field to set billing type for an account, and would like to modify the report query to filter the report and only show accounts with a specific account type. I've found the fields in actablecolumns (ATTRIBUTE_301) but not sure how to add the additional WHERE to filter on this field in the following
Clone technician
Hi, Can we have clone function for the technician? We are manage quite a lot of accounts and sites. It will be more convenience to clone the technician and change the necessary information instead of associate the account, site and group manually. Thanks.
reporting information today
Hello, I'm testing the exchange reporter plus version 4.7 with exchange 2012 by selecting the option in today's traffic summary of the organization gives me an error of no data available
Oputils admin password reset
Hi, I downloaded a copy of oputils to test it, I changed the admin account password but it seems I forgot this password, is there a way to reset it. Since I have made the configuration and don't want to reconfigure it.
unmanaged group
Hello, we have some sites and some tech support groups linked to sites. One group was suddenly "moved" into other site, and I cant do anything with it. When I trying to open it, i see error 500: type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
REST api getPerformanceMonitorDetails
Hi, Using OpManage 11 build 11200. I'm trying to use the REST api to get the value of a single performance monitor, but the getPerformanceMonitorDetails api doesn't appear to be available (it is documented in the OpManager REST API) as OpManager responds with "The specified URL in incorrect." Questions a) is this the correct API call to use to get the value of a single performance monitor, and b) if not, what should I use?
Request cancel
Hi! Is there a way for a requestor to cancel their own request in SD ? Thanks.
Search Result Inaccurate
Search function have issue. Search common words, it come out inaccurate result. But for searching less result words, it show properly. Notice that it show 500 maximum search result only.
Suppressing a Notification
Hi Is it possible to suppress email notifications for certain accounts? We would like to have an email notification for external contacts, but not for requests from internal contacts. We have a mail notification setup for when a new request is received. Can we use a business rule to suppress this based on the account? Thanks Lorraine
SLA at lunchtime
How to configure lunchtime in Service Desk Plus, because some calls are made to order lunch a few technicians. In operating hours is not possible and also not found any business rule. This would have a workaround? Thanks!
OpManager Insfractructure Snapshot
Hi, I create New Insfractructure View but now I can't delete any of them which are my creations. Secondly, when I take a look any of them there is a null page What can we do? Thank you
Adding a new field
I am trying to add an additional field on a Existing template. When I create and drag the new field to the canvas, its doesn't save. Is there any where else that I need to create the additional field?
Adding Announcements fails
Hi We would like to start using the Announcement feature but when choosing to Add New Annoucement we get the following error message FAILURE: The Announcement does not exist in the system. Probably it could have been deleted by other technician. Can you help? Thanks Lorraine
Problem running Applications Manager in Firefox 28 after applying Service Pack 11.6
The Applications Manager screen is messed up in Firefox and I keep getting an Invalid userid or password message. Everything seems to be ok in IE 11.0.96.
Conversation
I just setup a port on a Cisco 7606: ! interface TenGigabitEthernet4/7 description ATT ASE 1 mac-address 001c.b0ca.0101 bandwidth 10000000 no ip address ip flow ingress ip flow egress ! When we look at the conversations (with 10.223.250.53), we do not see the traffic that we wish to monitor. However, we can see this information on the 7606 with the command below: sh ip cache flow ! Te4/7.2940 172.18.180.137 10.223.250.53 tcp 54117 443 1 What are
Build 80364
When will the hotfix be available? I need to delpoy the latest version of Java (7 Update 55) as quickly as possible and from what I can tell, I won't be able to do this until this is available.
Relative dates in custom views
I would like to be able to use relative dates when creating custom views. Here are some examples: Today's tickets = All tickets with a created date of 'Today' Stale tickets = All tickets with a created date greater than 5 days old and last update date greater than 5 days old or 'Null'
Automatically populate custom fields
Hi, I have a need for an 'Owner' of a Request, as well as a 'Delegate' of a Request. The Owner would indicate the primary contact / responsibility holder of the Request, whereas the Delegate would indicate who is currently working on the request. I can assign an Owner via the Technician field (which is a drop down list populated by the Technician list found under the 'Users' area). To assign the Delegate, I created a custom field named "Delegate" and am able to manually assign values to the drop
"Could not scan the disposed and expired asset" on non-existing asset
Trying to scan a workstation to add but I'm getting the error: "Could not scan the disposed and expired asset". This asset isn't searchable and doesn't appear in the list of disposed or expired machines.
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