New requests do not use correct site name
Hi, I have been trying to configure the self-help portal, but when I log requests the site field gets populated with the incorrect site. If I check the requestor details I can see that the site has come through properly from Active Directory but for some reason every new request always places the incorrect site name. I have tried with several different users and haven't had any success. Can someone advise how to get the site field in new requests to pull the data from the requestor? thanks
Buffalo Tech Mib Error: Couldn't resolve these MibNodes : { buffalo }
Having trouble loading this MIB. It is attached. Thanks, Kris
Disapearing populated fields
Is anyone having a problem since the update to 6162 with auto populated fields disappearing after they've been populated? I'm getting complaints from a few of the help desk techs that create our user accounts. They say the problem is intermittent. When they are creating a user account using our templates the Full Name and Display Name fields auto populate properly but then the information in the fields disappears afterward. They say that it takes a number of tries before it works properly again
Now that ServiceDesk Plus is Free (Unlimited Techs)...
1) Will there be any refund/credit for those who recently paid for subscriptions? There is a big difference between what I recently paid and $30/ tech. 2) I'm guess you went this route to compete against the other free IT Help desk apps, but will you also be taking their business model of selling ads? 3) Will the free version be perpetual? I grabbed a licenses but it says it expires in one year. Or is this more of a "One year Demo" (BTW: I would be happy to apply that 'credit' towards getting
Change Workflows in version 9
In the change management workflow in version 9, is there a way you can configure it so that the change manager is not required to approve at each stage of the work flow to get to the next stage? I can understand for larger companies that all those approvals within the work flow stages might be necessary, however in smaller to midsize companies, it might be too cumbersome for a change manager to have to approve a change in 6-7 different times to complete a change. Thanks. Phil
Hyper-V Guest is not discovered correctly in 11200
We have a Windows hypervisor host running 2008r2 on which we have configured a guest server running 2003. When Opmanger (11200) discovers that server it does not discover it as a vitual device but as a server. I've tried: Rediscovering Deleting the device and rediscovering Deleting the device and adding it as HyperV host and none of those options work. It also seems that we're having some problem displaying views in a timely fashion. For example, an all device view (for 81 devices) takes 5+ minutes to
SQL Reporting
Is there a way to create SQL reports to pull data from the hourly or daily tables? The problem I have is with the date being appended to the table name, it makes it impossible to setup a scheduled report to run in SRSS since the query would change each day to reflect the new table name.
Purchase Order can't be approved :(
Hi, I can create a purchase order, I can work in it, but even as I am the system administrator, I can't approve it:( Do I miss a field or special mandantory operation? Thanks in advance! Regards Philipp
Powershell variable for script after new user is created.
Good Afternoon, We would like to run a script after a user account is created but don’t know how to identify this newly created user in the script. Can you provide the variable we need to use? Thanks!
Patch Management Exceptions
Programming for patch deployment doesn't seem intuitive. I'm doing Patch Mgmt -> All Systems I want to do Remote Office = Distribution Server AND Custom Group != Exceptions My intent is to get all the computers on that server then exclude the small group of exceptions. I suspect when adding the Custom Group != the programming is first verifying that there is a custom group present then excluding those in MO_Exceptions. This isn't intuitive. Not all of my computers are in are in a custom group nor
REMOVE SUPPORT TAB
Hi I found some discussion about Removing SUPPORT tab Any progress about it? We have Technicians just replied/communicating with users and they don't need to see Tel Nr of ManageeEngine, Forums, etc. They just need to know if any problems - call to Admin Also the same about FEEDBACK, LICENSE,HELP links at upper right place. Dmitry
Report graphs too small, can't resize to see details
I'm trying to get a report for number of active users per hour on Exchange for last week over a 5 day period. But the graph is far too small, and I don't see a way to expand it to see hourly (or even daily) data. And when I export it to PDF, it looks exactly the same. The polling of that monitor is 15 minutes, so how can I make this report larger and more detailed? (Attached screenshot of report)
Office Serial number
how I can find serial number of MS Office? Service desk finds serial numbers of Windows, but in Office is only product code. We use office 2010 and 2013.
Where is scheduled shutdown started from?
Hi, We will have planned power outages in several different buildings this weekend. Some of the computers need to be available untill the last moment, so I want to schedule them to be shutdown. So far no problem, however the outage in the building the Desktop Central server is running in is before the others and we don't have our new UPS yet. Therefore my question: When I schedule a shutdown, where is the schedule saved? Is the command sent to the client right away and then executed from there
Setting proxy server based on IP address
How can I set the proxy server settings based on ip address? I have several users who moved frequently between Remote Offices. Because the Internet Explorer configuration is a User Config, I can't set it based on IP address like I can the Firewall Config. Any ideas?
Request Catalog - Attachments
Hi, I have created a 'Service Request' within the 'Request Catalog', and i now need to add an attached form which needs to be completed. Is there a way to add an attachment to a service request for the customer to download and complete? Thanks Andrew
Backup schedule
Im running SDP 9.0 Build 9003. When i try to change the backup Schedule time it is Always reset to 9.15. All the other parameters can be changed exept the tim.
Capturing Appflow data from Citrix Netscaler
Hi, I configured Appflow monitoring for my Netsaler device as per the instructions given below. https://blogs.manageengine.com/product-blog/netflowanalyzer/2012/04/17/appflow-configuration-on-citrix-netscaler-device.html I am able to see the TCP based netflow data in the Netflow Analyzer dashboards and reports. But I can't see the Appflow data displayed anywhere in the console. How do I get to the report which is mentioned in the link above? fyi, I installed this version of netflow analyzer: http://www.manageengine.com/products/netflow/2028821/ManageEngine_NetFlowAnalyzer_9870.exe
Email issue alret
HI Support, I am having problem with email alerting.There is no problem with mail server setting, i received a test mail. But cannot configure the email notification. Here is the screen shot. The error message is "java.net.SocketTimeoutException". Many thanks,
query to find email action associated with monitors
I have to track down each email action and see where it is used in the monitors. I was hoping you could find this association through a sql query. Can any one help me write such a query to run under support->db status tool to get a list of monitors and the email actions that are associated with their alarms?
Server Error Message - Hw_Disk-Port:1I Box:1 Bay:4 --> Status Error (threshold).
Hello, QUESTION 1: We are getting this server error on one of the servers we are monitoring. Do you know what the error is? <server Name>:Hw_Disk-Port:1I Box:1 Bay:4 --> Status Error (threshold). QUESTION 2: Is there global list of errors generated? (Help documentation on this?) QUESTION 3: Is there is list of the default monitors/attributes being monitored for each monitor type? Thanks in adavnce Steve
Counter32 to absolute value
Greetings, I'm trying to get the total amount of printed pages into a graph on the website. The type of value returned using MibBrowser is Counter32. When I use the "Pages printed" monitor, it doesn't display any data. When I test the monitor I get a value of 0. In MibBrowser it's 60124. Is there any way to get this value into OpManager? Thanks, Niko
OpManager Database size
I'm trying to prep my Systems group for the installation of OpManager Enterprise, and I need to know how much space that the tool expects to utilize on an external MS SQL server. Is there a sizing guide and or database prep guide so I can have that ready when I go to deploy the system?
Account Lockout not showing computer hostname
When checking the Account Lockout Analyzer, some locked accounts show no Caller Machine Name for the time the account was locked. Looking through the Windows Event Log yields the same result. A few other times we have seen this behavior the calling machine was a BlackBerry handheld or iPhone trying to connect to our network as the user, but this user has neither device. Is there a way, maybe even outside ADAudit , to tell the calling machine name or IP address?
Service Catalog Form Designer
Hi, Under Service Catalog-> Form Designer, is there a way to make the Resource Fields that I added mandatory? We want all the users who submit such a request to provide the information we require, If they don't fill in the required fields, they will not able to submit request. We are using ServiceDesk Plus 9.0 build 9003. Best Regards, Nicole
An unusual problem
Hi, I have a rather unusual scenario... We need to do a survey in prisons and are planning on using either a Samsung Safe product or an iPad mini. The issue is that, in order to be allowed into the prisons, we need to configure the device so that it cannot: a. connect to the Internet, b. connect to a wireless network (or bluetooth or any other type of connection) If I use the MDM to disable the cellular data and the wireless and bluetooth connections then how will I be able to manage
Scheduler - "Move requests to unassigned state" doesn't seem to work.
Hello all, We want to create a scenario where if one of our technicians calls in sick for any particular day his/her currently assigned tickets go to an unassigned state using the scheduler. I've tried configuring this however when I select the "Move requests to unassigned state" and click the Save button, it doesn't appear to actually save or work. We're currently on version 8.2.0 build 8211. Any help would be greatly appreciated, thank you
Renaming local admin account?
Hello, I have an interesting issue. I have installed DesktopCentral 8 using the free license of 25 computers. However, I didn't realize there was a one admin limit. The interesting part is that the built in admin account stayed put when I added my own account via the AD integration. I deleted the built in admin account and now, cannot add another account besides the AD admin account. What I would like to do is, remove the AD account and revert back to the built in admin account if possible. Any
Add VPN configuration on MDM profile for Android
Hi Team Is it possible to add the VPN configuration on MDM profile for Android? Thanks Stefano
Confused. Assets in SDP vs DesktopCentral
Can someone please explain how the "Inventory" tab in Desktop Central relates to the "Assets" tab in ServiceDesk Plus" ? Both are installed on the same the server (Windows 2008 R2). It appears that the DesktopCentral Agent take president over the SDP agent.. Can you confirm that? Should both agents be installed on the workstation? I have a volume license for Adobe Acrobat XI Professional, as well as a volume license for the Standard version. Both allow me to install 10 copies of each. How do
Is it possible to post file as attachment using Http post API available with Service Desk?
Hi We are creating a ticket in Service Desk using Http-post URL along with content. This feature is working fine. But when I try to post file as attachment using Http-post URL . We not able to see attachment in Request. Please let us know, Is it possible to post file as attachment using Http post API available with Service Desk? -Rama
Netflow don't start
Hello man's Sorry for the bad english We start netflow, but ..... [root@netflow bin]# ./run.sh /opt/NetFlow/bin/.. JAVA_HOME : /opt/NetFlow/bin/../jre SERVER_HOME : /opt/NetFlow/bin/.. DATE : Thu Mar 20 07:25:45 EDT 2014 Check webServerPort http value : 8080 https Port : null PortCheckerUtil.getPort : serviceName :NETFLOW_LISTENER_PORT Flag : true NFAPropFile :/opt/NetFlow/bin/../conf/netflow/nfa.properties PortValue is : 9996 Check for NetFlow Port with value :9996 PortCheckerUtil.checkPorts
Rename Folders
Hi, I recently had a situation where I needed to rename a folder on a bunch of computers. I had 2 folders that I was working with: Folder and FolderNew The rename was supposed to work like this: Folder --> FolderOld FolderNew --> Folder I used the Configuration for File Folder Operation. I entered in my renames as they appear above. I then saved my configuration. When I went back in and checked, Desktop Central had reversed the order of the folder rename so it looked like this. FolderNew --> Folder
Multiple threshold for VM guests
Hi, Is there a way to configure multiple thresholds in a bulk for VM guests? Or to bulk change the default thresholds for the VM hosts that monitors the CPU, Memory, etc. of the guests?
EMAIL issue
HI Support, I am having problem with email alerting.There is no problem with mail server setting, i received a test mail. But cannot configure the email notification. Here is the screen shot. The error message is "java.net.SocketTimeoutException". or Unable to connect to the mail server. Please check if the Mail service is running on the specified port. Many thanks,
Survey Questions - Examples
Hi All, Does anyone have any example questions for my survey? Thanks
Option to make description field non visible to users in service catalog
There are a lot of service templates for which users have to choose just some resourses from the list and they dont need to set the description. In this case this large wide field just occupies free space. Is it possible to make description field non visible to users in service catalog?
Upgrading to SDP Build 9003
I have been running Live with SDP Build 9000 and would like to upgrade to 9003 but every time I download the upgrade file and try to run the UpdateManager, an error message pops up informing me that the file is either corrupt or there is not enough disk space. I did my original download on March 13 and have downloaded a few times since then in case the file was updated. I have checked security settings and the file is not blocked by Windows. I have disabled AV software to make sure that is not blocking
Problem with SQL Database Restore
Hellow, I try to restore my SDP database, its finished with error. After first restoring, SDP service not starting Restore data log: INFO: setdbhomearg set in mappings.xml :: [null] Mar 18, 2014 10:52:50 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInsta ntiateDB INFO: Final setdbhomearg :: [false] Mar 18, 2014 10:52:50 AM com.adventnet.updatemgr.util.ConfUtils parseXMLAndInsta ntiateDB INFO: properties sent to adapter initialization :: {jndiname=MySqlDS, name=mysql , setdbhomearg=false,
Ticket re-open after requester reply notification Re-solved
Hi, Ticket is re-open after requester reply notification Re-solved. In our roles, requester can not closed ticket, and it will be closed by system after 3 days resolved. And our requirement is when ticket status resolved and requester reply notification resolved, it will become conversation. Is possible to configure like on attachment "Closed ticket" ?
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