Email Address displaying incorrectly
Hi, I have recently come across a problem with my 1 email account setup through the Mail Server. Previously the mail account had settings enabled that allowed it to be able to check & send emails on behalf of another inbox. This was working fine for a few weeks through SCP and now does not. Even after I have completely separated the email accounts to have nothing to do with each other, I face this problem - When sending replies & forwards to anyone from SCP, the system is showing the senders email
Problem with reports and VM duplicate!
Hi, we have recently installed version 9 build 9028 of Servicedesk plus and we found two problems: 1) In the assets, the VMware virtual machine are duplicated; 2) The mail alert containing the Inventory Audit Changes have attached pdf empty. Some of the forum has found solutions to similar problems. Thanks. Paul
Create additional fields that pull data from Active Directory
I would like to be able to add fields to templates that pull information from Active Directory. For example, a field that shows a requestor's login name.
Custom view with multiple operands
Hello, It would be really nice to be able to combine AND/OR operands when creating a custom view in Service Desk Plus. Marco C.
Assigned Technician Not Getting Closure Alert....
We have alerts configured to go to all technicians when a request is closed. But, the assigned technician (the one doing the closing) is not getting alerts. Is this expected behavior? I don't see a place to change this, but it's kind of a weird presumption on the systems part to assume the technician doesn't want to see his own closure alert.
Active X remote control not working after upgrade to 90087
I upgraded to 90087 over last weekend. Remote control with Active X was working before this update. Now it is not. You can connect to computers but the desktop never shows up. If you click on Show Desktop it does not show up either. All active x settings are the same as before. It does work with java. Thanks Mike
Duplicate Service Tag Report
I am looking for away to pull out the duplicate Service Tags. We reuse machines all the time and I don't always get a PC name to remove from Desktop Central. Thanks
Reason to connect - turn off
Hello! Since upgrade to 90067 we are required to enter a reason for connecting to remote computer. As it is annoying, and those reasons are not important for us, it would be awesome if we could turn it off, so far I was unable to locate that option in DC. Can you give us option to turn it off? Thanks, Tomislav
Android App for SupportCenter Plus
Dear Customers, We are happy announce our Android phone App release today. You can download the App from the Google play store below https://play.google.com/store/apps/details?id=com.manageengine.scp Customers has to upgrade to 7939 to use this App. Please refer the below link to know more about the Android app http://www.manageengine.com/products/support-center/android-scp.html#IndexBanner Thank You Regards, Arun SupportCenter Plus
Does OpManager WAN monitor support all IPSLA tests?
Hi, I have a customer interested to monitor ALL the possible tests he can configure with Cisco IPSLA. Currently you support ONLY ICMP and UDP Jitter. Is it right? Do you have any plan to support also other kind of tests like HTTP, FTP, DNS and so on? Otherwise the customer will buy Solarwinds that support that. Thanks, Roberto
Blank column exporting report in excel
Hi we have this problem, empty columns inserted between data column when report exported, see the attached screenshot Build: MSP 8.2 Thankyou Michele Edit: could depend on joined cells, see for example "Time Spent" column, all rows are joined cells of J and K colums
Export and import whole data to other server
Hi all, We want to export and import following data to other SDP server for requests and solutions. Custom fields Inline images Attachments Request histories Because our company currently has two divisions and each division has SDP separately. But near future, these divisions will be merge then we need to merge separate SDP. I hope you will consider to implement this function on future SDP. This topic related following question: Question: Export requests and solutions to other ServiceDesk. Best regards,
Incident Template for Requester Drag and Drop greyed out
Hello, when I want to edit the incident template for Requester the Drag and Drop fields are greyed out. I found out, when I delete some fields in the current incident template the last 2 Drag and Drop fields are suddenly available. It is the same behavior under Internet Explorer, Firefox, Chrome and Opera. I think this is a big bug under V9.0 Build 9006 needs to be fixed. Under Build 9003 everything was fine. At this moment I can´t edit the Requester Incident templates. Best Regards S.Fischer
Question about database instances
Hello, I have installed SDP and chose PgSQL during the installation process. Later I installed OpManager and chose PgSQL also. I need to understand/verify something here. Now, each of these two applications is running its own PgSQL server? If so, I suppose that changing their DB to a common DB server would be more efficient. Can you pls confirm?
Customize "Request Properties"
Is there a way to customize the fields a user sees on the "Request Properties" section of the main ticket page (the one before you get to when you click on the ticket number)? Right now it shows every field in the system. We'd like to limit the fields we don't use, if possible. But I can't seem to find a spot to do that.
Group Reports question
I have a question on how the "Group Reports" output is designed for Excel and another question. Questions: 1. When i want to search for a list of users in specific groups i select those groups and the list of users will come up with their"Member of" groups but it shows ALL 'Member of" groups in the result field. I understand the list of names are those users that are part part of the search "Member of" groups but i do NOT need all the other groups i did not select. Any ideas? 2. When the report is
ServiceDesk Change Closure Rules - Prompt for field completion as you exit Stage
(with respect to ServiceDesk Plus 9018 Enterprise) Current Build behaviour: When "Associated tasks should be completed" is checked under Change Closing Rules Implementation Tasks are still pending you select a Status Action that moves the Change from Implementation to another Stage ....the Implementation Stage locks for editing (regardless of the Change Role). When you go to close the Change it will not let you do so because the Task is not Closed. The ChangeManager must set the Stage back to
Initiate Remote Support
Hi I'm using SDPMSP Standard Edition (Free) where no asset management in it. How do I initiate for remote session when request coming in from a requester? It seem remote support only able to kick out from asset tab? Does asset management available to purchase independently on standard edition? Advise appreciate Thanks,
Asset Serial Number As an Option for Report Wizard
Hi, Today we have Workstation ID as An Option for Reports on Incidents but is not an Option to Have Asset Serial Number. I Can added as report by query but then i will loose Links on my reports. re.SERIALNO AS 'Serial Number', LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN Resources re on wo.SITEID=re.SITEID and wo.WORKSTATIONID=re.RESOURCEID This is what i use today. If you need this please vote.
ServiceDesk Plus 9029 Released
Dear Users, ServiceDesk Plus 9029 service pack which can be applied over 9.0 is released and can be downloaded from the below URL, http://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9029 SDF-57895 : Solution import from XLS. Issue Fixed in 9029 SD-58286 : Editing the default entries under Software Type,Software Category,Contract Type,Asset State makes the Asset Tab invisible / in-accessible. Please refer the below link for the steps to install the patch. http://www.manageengine.com/products/service-desk/service-packs.html#sp
Work order sent to the technician
Hello, Is it possible to add an option in ServiceDesk Plus MSP to send a work order in PDF format to the technician when he is dispatched to go to the client's office? The generated work order could come from a list of templates based on the category of the request. Thanks, Slav
ServiceDesk Plus In An OpManager Dashboard - Whatever Next!
Had this thrown at us recently and was stumped at first until we realised how simple the solution was! The client we were working with has a large plasma display with an SD+ technician browser login showing the current open requests queue on the Requests tab, something similar to the following: We were also taking a look at their ManageEngine OpManager installation and we had managed to create the basis for some great monitoring dashboards to help them review the status of their network at a glance.
IE 10 Not Installing
When trying to deploy IE 10 via computer, the package gets sent and the user gets notified as designed. They click install and the client shows it is installing but eventually times out. When I look at the user machine, the installation .exe shows up in the task manager, but the CPU is 0 and the memory is at 1500K and does not move. The task eventually times out. I've tried this with the /S parameter and well as without with the same result. I've utilized the built in package as well as a downloaded
Data Fields not available in Time Spent Reports/Module
We would like to have Last Update Time and Request Type available in the list of fields to display when running a custom Time Spent Report. Is this possible? Thanks!
Attachment in notification
Hello Can you post to feature possibility to add attachment to Notification message? SDP 8.1 Thanks! Dmitry
Rebuild OpManager Central
Hi, I had to rebuild the OpManager Central from the scratch because the server get lost and I don't have any backup. I installed a new OpManager Central with the same IP address as the old one, but the Probe doesn't came up. How I can proceed? Thanks
Can EventLog Analyzer schedule a time to collect the logs?
I am testing EventLog Analyzer 410 and was wondering if there is the ability to schedule the logs to be collected at our quieter periods as we have a lot of servers running processor intensive tasks during the day. I appreciate any help you can give me in this matter. Alexander
Details send to SDP through DC via agent in tray icon
Dear Team, Please help me out. I am using SDP 8.1 & DC 8.0, both are sync with each other and I deploy DC agent to all systems which are in domain. Now users are able to log call directly by using that tray icon "Send request to help Desk" where details as Host-name, domain & user-name are automatically picked but here I want to pick IP address also, so is it possible???? A scenario is as: ============================================== There is a problem in my PC to sudden shutdown Regards, ABCDEF
escalate manual
how we can set the escalation level of an incident to manual use, without set automatic after period times.
Android WiFi management
I'd like to manage the WiFi settings in my Androids in MDM.
SDCard Wipe
Hi! Is there some opportunity to Wipe whole Adroid Device including SDCard? I have tried with several phones, but it will keep SDCard same as before Wiping. Or I am doing something wrong? Thank you!
Failed to delete the user
I can't delete the user and the message display is "Failed to delete the user". May i know how i delete the user?
Please build in installed application detection
Currently if you modify an existing software deployment, DC will attempt to reinstall software that is has already installed previously. This forces one to create another group or targeting so this doesn't happen. Support has told me the best way to detect if an application has been installed is to implement a pre-install script which is OK but it would be better if some kind of facility could be built in to check for some common conditions such as the existence of a file, existence of a registry
Harvest station IP when submitting to help desk
We are using desktop central in conjunction with Service Desk Plus. Is there a way to make the Desktop central agent automatically include the pc's ip or station name when submitting a ticket to the service desk?
Last Update Time Needs to update
We would like to use the Last Update Time field to sort our request view to ensure that requests with the most recent activity stay at the top. This however is not working to our liking for two reasons: 1.) The Last Update Time field is by default 'null' upon request creation, so when sorting for the most recent activity at the top, it puts the null values at the bottom instead.. The opposite of what is desired.. 2.) The Last update Time value is not updated when a request receives a reply from an
New Request Notification
Hi Pitstop Members, I was wondering if anyone knew about an alerting system built into Manage Engine SDP that will alert me if; 1. A new request has been submitted 2. An SLA violation is approaching. Alerting via email, text, anything would be fine. As of right now, I have no way of knowing, except for checking from time to time.
Cannot install latest version of PMP on Centos 6.4 Console Mode
We are attending a client which is attempting to install the evaluation version of PMP on a Linux CentOS 6.4 System in console mode When client executes the installation the Virtual Java server starts but then suddenly stops and the installation does not continue. He had previously install PMP on Windows and it works fine. But on this version of CentOS 6.4 it does not execute the installation properly after attempting to install the Java virtual machine on the system and it abruptly goes back to
How to connect Probes to another Central URL?
Hello. Our Central server has completely crushed and cannot be restored. The question is - how to connect all the probes to a new Central URL? We've already tried the following: - Setup new Central server - Backed up a Probe - Reinstall the Probe and attach to the new Central url - Restored the Probe from the backup The problem is that once the Probe is restored, its configuration settings are restored as well, hence it "looks" at the old Central URL. Thank you.
Preventive Maintenance Task Schedule Update to Allow "Every 2nd XYZ day"
We perform our OS updates on certain sets of machines using a schedule of every 2nd Friday of the month. It would be very convenient to create Preventive Maintenance Task with this type of schedule
Move replication store
Hi, Can anyone tell me how to move the replication store on a distribution server to another drive. Thanks. Geoff.
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