Advanced filtering rules order
I created custom report on requests with advanced filtering defined (see Correct report filter.png). After saving this report and re-opening it filter rules order changes (see Filter configuration after report saving.png) thus my report shows incorrect data.
Fullbackup issues for ManageEngine ServiceDesk Plus Build9040
Dear, Im running full backup thorugh C:\ManageEngine\ServiceDesk\bin\backUpData.bat with command prompt (Administrator Priviledges), during the full backup the following files are beeing saved in this folders: Approximately every file is 1GB size, and every zip FileAttachements.zip is saved in C:\ManageEngine\ServiceDesk\ directory, this are the files: Change, Change_BACKOUTPLAN, Change_CHECKLIST, Change_IMPACTDESC, Change_REVIEW, Change_ROLLOUTPLAN, Contract, Conversation: FileAttachements1.zip
[Request] Make show sub account name, when compose new request
Dear, sir. Please make sure to show the sub account name, when we compose new request. We only can see Account name, you know. It is so uncomportable and this issue is urgent for us. Thanks KCSONG.
TEmplate for QNAP storage Server
HEllo, we have many various QNAP models (TS-879-U,TS-859U,TS-509, TS-409) and we want to monitor it using OPMANAGER, please make QNAP template for opmanger and how to integrate the template into OPManager, pls find attached file
API numericStatus
Hi, We have been developing support for OpManager in our Products I don´t see in the API Documentation what possible value are for numericStatus on device fetched with listDevices I have been guessing what value is what but it would be great to know the actual values :) Status { Unknown1, Trouble, Attention, unKnown2, Normal, UnKnown3, Unmanaged,Managed } Best regards, Valdi Hafdal URL : http://www.vlink.is V-Support for SCP http://www.vlink.is/scp V-Technician for SDP http://www.vlink.is/sdp
InstallAgent Script and GPO
Hi all, Im trying to deploy the windows agent for invetory via GPO. I go trough the Howto: Deploying agents through Active Directory but it won't work. Nothing hapens by booting the clients. If i go to the location of the script \\domain\sysvol\policies\{8GFH....}\Machine\Scripts\Startup\InstallAgnet.vbs und run this script by hand i gett this error: File Name is not provided. Any Idea why this happens? and how i can fix it? Thanks all! PS Im running Version 9.0 Build 9000 I create a test OU and
User Account Mistakenly Deleted
Hello, There was an account that was mistakenly deleted. The account was added back, and the tickets were reassigned. However, the individual does not show any tickets within any views specific to their dashboard/home page. When they click on My pending tickets, My Open tickets, My closed resolved tickets, etc...there are zero tickets in his view. Any assistance would be helpful. Respectfully, SA
Patches Getting Approved Unintentionally
My instance of Desktop Central is set for Manual Approval of patches. I do not intend to approve any patch for general release until it has been tested - usually 30 days after release. I find now that several patches that have a release date of this week are marked as "Approved". The Approval Settings are set to Manual. The Action Log doesn't show any record of the approvals. Not all patches are getting approved and I can't find any correlation to which are getting approved and which are not.
Report Graph shows "Other"
I can not find what this is representing in my report. All of my tickets have the SubCategory poplulated. My other SubCategories are showing. Any Ideas?
Mail Server Settings IMAPS
I'm getting an error when attempting to setup Mail Server Settings for IMAPs. When saving the settings I get FAILURE: E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. Any ideas what the issue is. The IMAP server I'm connecting to is Exchange 2010 with a valid SSL certificate purchased from a CA Authority.
Adding columns while generating custom reports
Dear Support, I am using SD+ Ver 5.5.0, Build 5500, can you please let me know if there is a way I can add more columns in the Available columns list while generating Custom Reports Thanx Mahesh.
Multiple approvers for service requests - send to a department list
I am starting my initial configuration to test manageegine and have come across an issue where the approvals configuration do not match our enterprise approvals processes. For access to shared mailboxes, shared DFS locations etc, there are multiple people for each user who can provide the approval. I would like to be able to configure either multiple users in the ($DEPT_HEAD$) or 'Reports To' field, and then have this list of users be sent the approval email so that any of them can approve the request.
User Sends e-mail to ServiceDesk Inbox. A ticket is created
How does the User configure the e-mail to add the CC to the ticket. So the cc will get the e-mails that go back and from from Tech?
SLAs - resolved vs closed
Good afternoon, If a ticket is set to status Resolved by the technician, this will stop the timer for the SLA, correct? If the technician skips the Resolved status and sets the request directly to Closed, does that also stop the timer for the SLA? If the technician sets the request to Closed, and then the requester reopens the ticket, does the timer start again as if the call has been on hold, or does it count the time that the request was closed against the SLA? For example, if the SLA for resolution
When I run 'Report on Problems by Status', using the following advanced Filtering, the following error is returned'
When I run 'Report on Problems by Status', using the following advanced Filtering, the following error is returned' Invalid object name 'SolutionToWorkAround'.
Encoding problem in Assets
SDP 9043 After running ae_scan.vbs in asset properties in software i have ��� 2.0 instead of СЛК 2.0
Does SDP have a stand-alone "new request" desktop app?
I know DesktopCentral adds a function for the requester to raise a request from their icon tray. Does SDP? I want my requesters to be able to open a new request from an icon in their icon tray. If not, can this be done from a desktop shortcut or link? Furthmore, is it possible to embed a link that opens a specific request template (ex. from within some of our proprietary apps, I'd like a requester to have a link that says, "having a problem with this app?," and then have it open a template specific
Disable editing resolved incidents
Hi. How we can disable editing resolved incidents. thanks
Moving from Service Request to Change Request
Folks, This is partially an SDP question and partially an ITIL question. We have requests that have come in. Some are specific requests for change (bugs that need to be fixed). Others may be feature requests that need further research and analysis. I understand that in some models, larger requests become projects and in other scenarios smaller requests are analyzed as part of the change management process. My question is, does this happen before the change request process? 1. Is a service request
query reports
Hello, I need to know if there is a possibility to make reports based on tasks only on which on-site visit was required. I will need it to differentiate incidents which can be solved remotely and which can't. Any advice will be appreciated. thanks
Restrict users on-demand
Hi, I see on the ADSelfService console there's a way to restrict users, but it only lets to restrict disabled, deleted or inactive users. Is there a way to restrict enabled users? For example, we want to restrict the POS users, in case there's a person who wants to try to register it. Regards! Sergio Hernández.
Record Locking
Does version 9 contain a locking mechanism to prevent 2 technicians from editing the request at the same time? Thanks
Unable to set up email
Hi, We are unable to set up email within SD Plus, not matter what settings we try it fails to connect to Exchange 2010. Here are the steps we've tried: Set up a new user with a mailbox Logged into that mailbox and sent/received email from it Ensured POP3 & IMAP4 are enabled on the mailbox Tried using the DNS name and IP address of the Exchange serverNot matter what we try we are unable to send or receive email through SD Plus and have no idea why. Can anyone help?
Where has my topic gone?
It was waiting for Moderation?! https://forums.manageengine.com/topic/setting-up-email-configuration
Dashboard-style oversight of tickets for a site
Good morning, The site-managers (business managers) at any given site (or region) would like to have dashboard-style oversight of their sites. That is to say, these are business leaders who would like to have a dashboard to see how tickets for employees in their part of the business are being handled. (We know this can be done through reporting, but that is not what is being requested here.) 1. Is it possible to allow a request a dashboard view of the a specific site without consuming a technician
[SOLVED] Debian Linux systemd start at boot?
Anyone have a start on boot for systemd based Debian Linux? Having a hard time making the script on here work, so want to see if there is anything else available from someone. EDIT Think I may have solved it, but got this error when doing the update-rc.d commands.. anyone seen this before? # update-rc.d servicedesk defaults insserv: warning: script 'servicedesk' missing LSB tags and overrides To avoid issues in Debian with update-rc.d that results in LSB errors, just add the following to the init.d
Can I add a device which is not connected, not reachable?
I could add a device which has an IP address and reachable from the OpManager. Can I add a device which is not reachable , such as a non-intelligent switch? I would like to draw a business view and put this device icon on the map.
'Greying out' pre-populated/default fields
Can pre-populated/default fields be greyed out to prevent technicians from editing the field? Thanks, Jenny
Delete Inactive Accounts
Hi all, New to SCP, hit an issue that I can't find a solution for in the guides or here on the forums. How do you delete an Inactive Accounts? It seems like such a simple action, but I select an Inactive account, select delete and it just says, "SUCCESS : Account successfully marked as Inactive". Regards Peter
Date Format Change For Email Templates
I would like to change the date format for all email templates so that all date fields (Create Date, DueBy Date, etc) show the format MM/DD/YYYY and time to show HH:MM appended For example, I want all email templates using $Create Date to show 05/15/2014 22:05 Could someone send me the command lines for my DBA to change this format when using the email templates?
PMP 8.0 Upgrade & License Version
We're currently running version 7600 and looking to upgrade to 8001 but seeing that licensing has changed in this new version I want to verify something. If we are currently running a old premium license will we lose features that we bought before by upgrading to 8001 where now those feature are part of the enterprise license? Are we grandfathered in license wise or will we have to purchase a new enterprise license to continue to use those features? Thanks!
SDP On-demand CMDB limited?
Hi there, first of all: i've put up a post last week and i submitted it. No trace of that post to be found... not in "My Area", not on the forums itself. Although it clearly stated "your post is in moderation" (something along those lines) while i submitted it. It was submitted in the SDP forum in the General area. (i'm screenshotting this post on submit). The issue: I'm testing SDP On-Demand. First of all: I was flabbergasted by the fact that the on-demand version of SDP has a completely new interface,
Technician open a new request through mail on behalf of a requester
Hello, We would like to know if it is possible to raise a new TT as a Technician on behalf of another user via mail. The scene is as follows: The mail from the end requester arrives on the mailbox of the technician. We would like to raise a new TT via a forward of this mail and on behalf of this end user. Is this possible? If yes, how? Best regards, Alberto
import accounts from Active Directory on schedule
Hi I have AD authntication but I have problem - not working schedule import accounts from Active Directory When choosing "Schedule AD/LDAP import once in every 1 days" - button "Save Schedule" does not work and option is not saved. Help me pls Thanks
Dashboard Customization
Hi Team, I am using free version of SDP. Currently we have the following status available. Is there any way by which we can add more status (ex:, closed, Resolved)? Thanks
Requester's Home Page
Hello. I have a user who has submitted around 25 tickets. However, when he goes to his home page, only 2 show up. How come the other 23 tickets are not showing up on his home page? Any help would be appreciated. Thank you... Tammy
AdManager Plus won't start after Update to 6.3
I've installed the update 6.3 for Build Numbers 6200 through 6292 (see: https://www.manageengine.com/products/ad-manager/service-pack.html) yesterday. I've installed the Update like mentioned here: https://www.manageengine.com/products/ad-manager/admanager-kb/how-to-upgrade-admanager-plus-service-pack.html When the update was finished, I tried to restart the server: - Start Service "ManageEngine ADManager Plus" - Execute StartDB.bat When i try to open the webpage I get an error "The page can't
where can I find the price for 3D datacenter builder add-on of OpManager?
there is no price for 3D datacenter builder add-on of OpManager in price sheet, where can I find the price for 3D datacenter builder add-on of OpManager?
Netstat Open Ports in DC
Is there any way to get open ports as reported by netstat into DC? I don't think its built in but is there anyway to get information from a script into reports or somewhere under inventory? Trying to capture this information for change management requirements we have after updating critical systems.
SupportCenter URL redirect
Hello, I have setup SCP 7944 on SCPSrv.domain.com -server with support.domain.com as and alias in DNS. I have also setup HTTPS and certificates (support.domain.com) witch work OK. Platform: Windows Server 2008 R2 & MS SQL 2008 R2 SP2 Express Edition. I still have a few questions about URL & redirections in SupportCenter Plus. 1. How can I redirect http://support.domain.com to https://support.domain.com? 2. How can I redirect https://support.domain.com to the Customer Portal? - e.g. https://support.domain.com/portal
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