Features in 9101

• SDF-56913, SDF-56916, SDF-57063, SDF-57337: Closure Rules of the Change Request is now mandated stagewise i.e while completing each stage.

• SDF-56581: Auto populating change requester field while creating a Change Request from Incident Request.

• SDF-40167: In homepage , CAB Change Approvals will be shown again, if recommendation is sent again.

• SDF-56875: Request mail for CAB recommendations is now added to 'Change History'.

• SDF-57122: Option to mark the field 'Status Comments' as mandatory or not, by configuring the same in a given Change Template.

• SDF-57233: Display the status notifications details when Stage/Status is changed.

• SDF-20953, SDF-46087, SDF-57686, SDF-58439: In Request, the content in main description, conversation and notification will be shown ,even if the content is more than 64K.

• SDF-59519: REST API Documentation tool which gives the option to try different REST API.

• SDF-59310: "Approvers" column in Solution List View which would show the most recent set of approvers for a pending solution.

• SDF-59360: Search for solutions, if the user enters space after the word to be searched.

• SDF-59311: Status for solutions imported from XLS cannot be Approved/Rejected, if the logged in user does not have the permission to approve solutions.

• SDF-59896: Suggestions of announcements and solutions will be sent in Requester's acknowledgement mail when a new Incident Request is created. This is regardless of the mode of creation-Web Form/ E-Mail/ E-mail command/ API/ Mobile applications/ Mobile clients.
  
  Note: After upgrading, enable the "Acknowledge requester by e-mail when a new request is received" under Admin->Notification Rules. Also, include the $AutoSuggest token in the 'Customize Template' section and save it.

• SDF-60160: Asset Cost Enhancements: key cost values like operational cost, total cost of ownership, current book value are made available in asset's list view and reports.

• SDF-58758: Notifications on asset warranty expiry and asset expiry to technicians can be configured under Admin tab -->Notification rules.
  
  

Issues Fixed in 9101

• SD-53054, SD-56115: Technicians are not removed from support group notifications even if they are removed from the support group members.

• SD-58280: Change Report does not return data, when Approval Status criteria is set to the value 'Approval Pending'.

• SD-43924: Proper error message is not shown when an invalid change id is entered in the change URL.

• SD-46579: Link to 'Change Request' approval is broken, when the variable $ApprovalLink is inserted in notification content.

• SD-52191: The icon for Associated Requests in Change Details Page>Planning tab is misleading.

• SD-55647: Notification e-mail is not sent to Change Requester when a Change Request is added.

• SD-56810:' Status Comments' field is shown as mandatory in 'Edit Change' page, although the Status field is not edited.

• SD-57242: Change Manager field gets reset when the Category field is modified.

• SD-57419: Backslash characters are removed in Change notification mails.

• SD-57431: Non-login keys are not deleted in the database when a user is removed from a Change Role.

• SD-57617: In a case ( moving stage back and forth manually) , the Stage is still shown as 'Approved' instead of 'Skipped', when the Stage is changed by editing the Stage field via Edit Change Request Page.

• SD-57618: Pre-approved changes are shown as 'Unapproved' when it's Stage is set to move back prior to Approval stage.

• SD-57882: Error occurs during installation, when MSSQL DB is selected and configured.

• SD-58273: Attachments could not be downloaded in 'Change Print View' and 'Take Approve Action' page view.

• SD-55701: Launching a SDP server from Desktop kills DB Connection, when the SDP Server is already running.

• SD-58853: System log viewer does not capture the addition/deletion of support groups.

• SD-59221: In Change Request, description with Multiple Inline images are broken in notification mail content.

• SD-59450: Exporting reports in xls/html format throws exception if product installation folder contains "html" in it.

• SD-59554: Timezone mismatch in change/problem notifications.

• SD-59668: Change List view is mismatched such that, the column headers get swapped and values fail to match.

• SD-59670: Leave notifications show wrong date instead of the actual date.

• SD-59992: 'Change notifications' do not follow the formats and timezone in personalize option.

• SD-58383: Whenever a domain with small case is assigned to a technician, it shows 'None' while editing.

• SD-57221, SD-58217: Conversation attachments are not stored in the specified path, as mentioned in self service portal settings.

• SD-55570: Project Notifications are not received by the change owner when the associated project is moved to 'cancelled' status.

• SD-33748: Unable to remove an already added email id from 'To' field in Submit for Approval Page.

• SD-59440: While sending a solution for approval,"Invalid email alert" is thrown even when a valid email address is present.

• SD-58502: Unable to generate custom report for "Problem", when "Solution" or "WorkAround" columns are selected.

• SD-58473: Sent mails get duplicated when user clicks 'send' button multiple times in reply window.

• SD-58507: When a merged request is searched using the search option,the parent request shows up but with a Trash icon on the top.

• SD-58508: We can merge an active request with a trash request ,by searching trash id during merge.

• SD-58728: Service Catalog Business Rules list the option "Change Request Template to" in 'perform these actions',which is actually intended only for Incident Business Rule.

• SD-58834: When a requester raises a service request on behalf of another user,multiple approval mails are sent.The approval mail is sent to 'reporting-to' managers of both actual requester & on behalf of user.

• SD-59050: Unable to Open notification content, if the content has improper closing tag.

• SD-59445,SD-59457,SD-59923: All non-english Categories are shown garbled in Admin -> HelpDesk Customizer -> Category tree view.

• SD-58889: Lengthy notes content displayed in the request details page are not wrapped, resulting in viewing them with horizontal scroll. 

• SD-60153: Forum content is not listed under the Support Tab.

NOTE:

• In 9101, Servlet API is no longer supported. 

• Some features are not supported in IE version 8 and below.

https://www.manageengine.com/products/service-desk/service-packs.html#sp

Regards,

Edwin Vasantha Kumar

Servicedesk Plus Team