web interface not reachable after adding SSL
Hi, After we activate and installe the SSL certificates in the settings of Desktop Central the page will not load on port 8120 (http) or 8122 (https). The service is running at both ports. Even when we change the ports we still have this problem (we also try to login on the server it selves/so no firewall problem) Is there a solution to remote/change the settings off SSL certificates? It's installed on Microsoft 2008 server, iis 7.5 Or an otherway or solution to fix this so we can login to Desktop
Error while saving the Filter Rules Details
Is there a limit to the number of spam filters an account is allowed to have? I keep getting a Error while saving the Filter Rules Details message when attempting to add more filters.
monitor iscsi storage
Will we be able to monitor iscsi storage in the future with Applications Manager
unable to auto-update disk information sun solaris monitor
hi, sun solaris monitor could not auto update information about dismounted cdrom filesystem and related alarm !!!! how to solve this problem ?
Automatic first answer
Hello, Is there a way to stop automaticaly SLA's first response time clock? Requester is receiving mail with confirmation that his ticket is registered in our system so officialy is informed that we "know" about his problem. Can this mail (or any other info or action) be treated as first answer and stop the closk for first response ? Thanks.
Opmanager - CMDB plugin
I am not sure If I have a fault, or if my understanding of the product is wrong. I have installed the CMDB plugin to my Opmanager server. In the admin tab, I have the correct credentials for SDP. If I choose to sync now form the assets tab, it pops up and tells me that the Asset sync done succsessfully. But if i go to SDP, there are no new assets. If I understand the CMDB plugin correctly, it will let me sync all the assets I have added to opmanager over to SDP. Is that right? Thanks Dave
NCM failed backup PA3000
Hi, my NCM failed to backup Palo Alto 3000 series, With this failure response (attached) Tks
Random Wrapper Crashes
Hi there, We're got a Central / Probe environment running OpManager build 11600 and are experiencing a few problems with wrapper crashing for what seems like no reason. When this happens the central server displays that it has lost connectivity - but it does not email out to the default email group to say that it's lost connectivity to a probe! The wrapper log looks like this : INFO | jvm 1 | 2015/11/20 09:42:08 | Verifying connection with web server ... verified INFO | jvm 1 | 2015/11/20
License Issue
What is the best way to get a hold of someone who can handle licenses that have not yet been sent, but have been purchased? I replied to my original license email, but it has been almost 24-hours since adding more IP's and more Switch ports, and I can't continue the configuration until these additional ports/ip's can be added. Thanks, Bruce
SOLVED: Report Project % completion
Hi Guys, How can I take one % of Project completion based on tasks % completion? Thanks,
Watchlist for requests
Hi there, Our technicians have requested that some sort of watch list be added in an easy to access location that populates with all the request/problems/changes that they have been assigned to at some point in time and/or added notes or resolutions too etc. This will let technicians have full visibility and allows lower tier technicians to give requester's quick updates on their tickets that have been assigned to higher tiers (we don't use Self Service Portal, on this we would like a way to fully
Remote Control Error: Remote Control Port is not reachable from the client computer.
Good Morning, When trying to access a few computers with the remote control over the WAN, I am receiving error message:Remote Control Port is not reachable from the client computer. I checked on some of the older posts but didn't see anything pertaining to my specific error. Is there a solution to fix this problem? Thank You, Ed
PolicyStatusAccess is denied - Error Code:80070005
Getting this error when trying to set Audit. Have manually configured domain for auditing. But still getting message to configure. So I click to configure and this error pops up. How do i get rid of the message.
Ticket Description to be added in Task notification
The ability to add "Ticket Description" and include it in Task notification email, so the technician responsible for the task resolution should have an idea about the original ticket, we have tried to add " $AssociatedLink " but it won't work for all technicians specially for people who has no access to this ticket.
How to clear database ServiceDesk Plus
Hi: I want to clear out the ServiceDesk Plus database and start fresh with new scans. How do I delete/clear out the database ? I have a backup already and I don't want to new Install again. Thank you . Hien.nq
Customizing Quick Actions/Quick Create
As the ServiceDesk Admin, Is it possible to customize the Quick Create option? I was able to customize a quick ticketing option for a different product "HEAT" as the HEAT Admin. We would like to create a simple and quick ticketing option for such things as "password change" or simple calls that need no explanation yet we need to document the Incident/request. ServiceDesk Plus 9.1 Regards Jimmy
Unable to assign ticket to technican
HI, unable to assign one technician to another technician
Service desk import
Hi, Can anyone tell me if there is a way of importing tickets via .XLS without the Created By column being populated automatically with what ever user i am using to import?
Email commands
A few things about email commands in SDP; Would it be possible to allow email commands without the flag in the email subject? Would it be possible to log any email commands processed for a request in the request's history? Would it be possible to remove the commands from the body of the email as it goes into the request? Also; is there a full list of available email commands posted anywhere?
Some issues with New Incident when choosing template.
Our technicians often make new requests using some templates. And when they are trying to save any changes in the form - a problem appears. "Add request" button doesn't work, however all necessary fields are filled. This button looks like inactive. What we can do with this? Thank you.
Clear database for ServiceDesk Plus
Hi: I want to clear out the ServiceDesk Plus database and start fresh with new scans. How do I delete/clear out the database ? I have a backup already and I don't want to new Install again. Thank you . Hien.nq
SDP Custom Views on Request Tab.
I am trying to create a custom view that our Help Desk Coordinator can use to make life a bit easier managing request flow and SLA breaches. I have been trying to do one myself, but getting correct items on the dashboard is eluding me. I'd like a custom request view on the dashboard of all unassigned requests as well as requests that are approaching (or breached) SLA. Any ideas? Jason
Preventing Technicians from viewing tickets for a Support Group
Hello, I've created a support group and added technicians to it. I want to prevent technicians from viewing tickets assigned to this group. One issue, admittedly poor planning, is that all of our technicians are able to see tickets for all of our sites. I am ok with recommending the a change to this policy however would like a best practice perspective from the ME support group.
Decimal fields being formatted as currency in reports
Hello, We have several custom fields that are configured as Decimal. Since the update to 9112 these fields are being formatted as currency in our reports. Please advise how we can resolve this.
Limiting to single dag
Can we limit the reporting to a single dag if the environment is with multiple dags?
How to analyze Checkpoint firewall with ELA
Hi all, I need to configure ELA to analyze Checkpoint firewall (Gaia OS) Which is the best way to do this? I need to import firewall logs into ELA server or is there a better solution? Best regards, SL
Access Denied to Windows 10 computer
I have gone through all the steps indicated to fix "Access Denied" with no success. The system denying access is a Windows 10 Pro 32 that was upgraded from Windows 7 Pro 32. Is this a common issue or are there known fixes?
Manage Engine Log Analyzer Log Collection issue
Hi i have a manage engine log analyzer installed. problem I am facing is that I was unable to pick hosts and if hosts are manually added then it doesn't collect any events in dashboard. It keeps scanning but doesn't show anything until I import logs of some other machine in to the software. I was unable to understand this behavior plz help
Windows 10 Compatibility
I'm sorry if I missed a thread on this, but I couldn't find one. Is compatibility with Windows 10 something that is on the roadmap for ADSelfService, and if so what is the timeline?
Cisco 5508 WLC does not monitor anything
Hi, I'm having an hard time configuring my Cisco Wireless Controller for monitoring. Nothing shows up in my Snapshot but SNMP is configured properly. I tried downloading the mib but I don't seem to be able to find what I'm looking for on these mibs. want to be able to monitor the CPU/memory utilisation and associated mobile users.
site history
we would appreciate the possibility to see in an request the history of the site. F.e. to have beside the button “Site details” a second button “Site History” This would make it much more easier to find requests or incidents which may be related to the actual ticket or even may be the reason for it.
Hide Radio Button in front of the task
Hello Is it possible to hide the Radio Button in front of the Task in the Home Screen? It is a huge source of error. The technician wants to open the Task and clicks the Radio Button instead on the name. Then the Task will be closed immediately. I'd like to hide this nice Feature. Regards Markus
Request Closure Codes
When we close a request we change the status to Resolved which gives the user the option to confirm that they want to close the request if they are in agreement. If the don't select the option to close the request then there is an automated rule via Admin --> Request Closing Rules --> Request Closing Process (Automated Close) which sets resolved requests to closed after 1 day. What would help us out and I wonder if anyone has had any ideas on how to achieve this is if when the status of the request
USB secure
Hi, in my company a need to have one configuration based per user and comp. I don't wish to have two configuration one per user user based one for computer becouse if something have to stop how it will impact in two configuration. Is it possible when somebody's usb is blocked and when he put USB stick in pc he got a pop up message "You are not allowed to have .... contact please..." When i put new user in usb_allow_grp will it automaticly in 90 minutes be allowed even configuration was deployed before
Remove Router Health Today tab
Hi, Anybody know how to remove completely the window with router's information (router Health / WAN RTT Monitors / VoIP Monitors) Thanks!
Notification to specific people when Service Catalog option is submitted
Hi there, We have a Service Catalog item under User Management which we use for people leaving the company. When the manager submits the request, we want specific people notified so that they can perform other tasks. These people are not technicians though so we cannot create tasks for them. We wondered if we could use Notification Rules to handle this but can't see how you can set up your own notification rules. Any suggestions how we would achieve this?
Need to find or create a report that will show me which AD users have logged into which computers over the last x number of days.
I am trying to find a report that will show me what users logged into what computers (computer name will suffice). Is there such a report in ADManager Plus?
SMS Notifications
Where under admin is the configuration for SMS notifications for service provider ??
Software Suites with common components
Hi All, I'm after some guidance/opinions on software suites. I have several examples of software where we have different editions of the same software; Adobe Creative Suite Design Standard 6 and Master Collection 6 is a good one. I have created these as suites but i can only add common components to one suite or the other, Adobe InDesign for example. So licencing is OK on one suite but the component software shows as under licensed for those machines which have the other suite. Is this a known issue,
SLA Escalation notification emails generated for unknown tickets.
Hi, we are getting SLA escalation notification emails for the calls which is closed within the resolution time. And apart of that SLA notification ticket ID and original ticket is mismatching. For unknown reason SLA escalation emails are generating randomly with some tickets. Please help us to solve this issue. Thanks, Arun.
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