Evaluating Opmanager. Where can I download the relevant probe from?
Import old service desk but created by says administrator
I am currently building a service desk for the company i work for, i am importing all the tickets from SharePoint to manage engine using an .xls, I have all the fields matched and importing ok except for the created by column, as i am logged in as administrator it keeps putting administrator all the way down the column instead of who is in the .xls, i have created all the technicians to match to this column but still no luck, this may have been asked before but i have searched and cannot find it
Completed and Resolved Date Variable
Hi, Is there variables to "Completed Date" and "Resolved Date" fields? I need send an email to requester when ticket status is Closed / Resolved with these information: "Resolved and Completed time" Something like this : $CompletedDate and $ResolvedDate Thanks for help SDP 9.1 MSSQL
Reports in SD
Good day, I have matrix report that shows count of workorders per place and per technician group. Everything was fine until some day. Now I look at the report and see some strange conditions in SQL query. SELECT sdo.NAME "Площадка",qd.QUEUENAME "Группа",wo.WORKORDERID "ID заявки" FROM WorkOrder wo LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition
PGSQL Polleddata table too big
i'm using opmanager 11 with pgsql for network monitoring. we have around 200-300 devices, around 2000-2500 interfaces. But PGSQL's polleddata table is too big ( around table size is 60GB, Index size is 50GB) table count is only 3500 rows. because of this big data, our server's hard driver is full. our server is windows 2008. I think it might be BUG issue. How can i solve this issue ?
ServiceDesk Plus requests not printing correctly
Hello! There appears to be a problem when selecting Print Preview on a request. Instead of printing the request as a document, it prints the window instead. This means that anything that needs to be scrolled down to view doesn't get printed. I've attached a copy of the document as it would print out so you can see what I mean. This is actually what gets printed, not a screen shot.
Approval Routing
Hello All, I would like to automate the sending of an approval request based on the selection of a particular field, ideally utilizing the script function under Field & Form Rules. In example: When the field "Create AD User" is set to "Yes" I would like an approval request to be automatically sent out to user@abc.com It appears I can accomplish this under Admin>Incident Template>TEMPLATENAME>Field & Form Rules> ... However...I do not know what the script would need to look like in order to accomplish
SDChangeManager – can I deny “delete” privileges?
It appears that when assigning a technician the SDChangeManager role, that the technician has “delete” capabilities for all Changes. Is it possible to remove this “delete” capability? What I want to do is to have a group of 8 approvers, who can approve any Change, so I would love to be able to populate these approvers on the creation of a Change ticket, but I don’t want anyone to be able to delete a Change. Thanks, Jamie
deleting groups in AD reports
Hello, We are using ADManager Plus for a while now and it's a great tool for us. Today I discovered that when creating an AD report with several groups it works fine. I added about 80 groups wich I wanted to examine to see wich users are in those groups. No problem at all. Now, when I want to create a NEW AD report, all of the groups from the last report are stll there. I know the groups can be deleted by clicking on the red cross but there has to be a faster way to delete the groups all at once
incorrectly shows the speed
Netflow Analyzer incorrectly shows the speed at the interface, in real 25 mbps Netflow Analyzer 4 mbps how to fix?
Bulk Importing Mail Contacts using CSV import
I am trying to import multiple contacts using the Create Bulk Contacts and importing a CSV file. I set my CSV file up based on the sample. Everything imports successfully, but when I look at the contacts in the Exchange Admin Center, their email address does not show up. They also do not show up in the Global Address List.
Email Notifications
Hello everyone, I need your help! In servicedesk plus I have a department, and this department have a chief (not specialist). So the task is when someone from department create a ticket, the email notification will send not only for specialists, but also for the chief of this department. How can i get it? Thanks
Logs full of handshake_failure exception messages
Our logs are full of handshake_failure exception messages, occurring every second or so. I am unsure when it started because I have not had cause to look in the logs recently. Can someone comment on the possible cause and solution? Thanks Chris [09:42:52:202]|[11-19-2015]|[com.adventnet.servicedesk.server.utils.SDClientUtil]|[INFO]|[13]|: requestScheme is https | [09:42:52:202]|[11-19-2015]|[com.adventnet.servicedesk.server.utils.SDClientUtil]|[INFO]|[13]|: Received fatal alert: handshake_failure|
Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition
Good Morning, After checking my patch jobs this morning I am seeing Bulletin ID MS15-116 failures on all of my Automated Patch Jobs which show error OfficeUpdateError: No product installed for contained patch. This is for Security Update for Microsoft OneNote 2010 (KB3054978) 32-Bit Edition Any help will be appreciated. Ed
Email fetch does not delete the email
I am having an issue with email fetching. We recently switched to Office365. When the email fetch operation occurs, the email is marked as read but is not deleted, so servicedesk continues to fetch the same email over and over again unless somebody logs into the mailbox and manually deletes the email. Has anybody else had this issue? How do I fix this.
Pre-built APIs between SDP MSP and SDP
Are there any pre-built API routines to work between the SDP MSP and SDP platforms that I could leverage instead of having to start from scratch? Thanks, Joe Pedota
Currentv version of netflow plugin
Hi what is the last version of netflow plugin for opmanager?
HTTP Status 400 - Invalid path /LoginPage was requested
I just installed NetFlow Analyzer to give it a shot and I can't get it to run, even after a reboot. The error I get is: I did some searching on here before registering, and the only item I could find with the error above was from 2013 and the recommended solution was updating it, so I don't think that's the solution here as I downloaded the current version today. Nothing else runs on this server (fresh install of Server 2012 R2), so I'm at a loss as to what could be going on here. Any ideas?
ServiceDesk Plus 9117 Released
Dear Users, SDP 9117 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9117 SD-43461, SD-57898 : When user tries to edit a support group but discards the changes without saving them and then proceeds to add new support group immediately, existing support group is overwritten. SD-46763 : In new request creation, cursor does not get placed in requester field form when user is Technician. SD-47197, SD-47414 : Business
Request Approvals feature requests
Would really like to define and track different types of approvals for requests. For example, for a specific request, I'd like to have a "approval to do the work", an "approval that the technician tested the fix" and an approval that the requestor "approved the fix" An easy way to do this is include the approval email subject in the approvals column list, and also include it in the history data. We need these kinds of approvals tracked for compliance reasons for key systems. Does anything like this
No Workstation(s)/Server(s) Inventoried alter time change
Hi. I have a problem with Assets Audits. I had to manually reset the date and time in 26th October, and since then i Have no new info about workstation. On server I have new xml from them, i can manually do a scan, but data from the scan at startup are not imported. What can I do?
Automatically Logout User
Hello, I have a problem with the Support Center Plus. 3 Users are using the same Account, but sometimes the Accunt Automatically Logout from the Session (they tried different Browsers but is indifferent). Somebody know why? Thank you.
Dashboard - Request Summary Off
Hello, after updating to 9114 (Postgres) I've noticed that the Request Summary widget on the Dashboard doesn't appear to be correct. This screenshot was taken Tuesday at 5:50 PM, yet shows no requests for the day. The requests being shown for Sunday actually came in Monday, and the requests shown for Monday came in today (Tuesday).
Remote Control Component Help
I am trying to install Desktop Central Remote control component on a windows 10 machine running google chrome version 46.0.2490.86 m. I get to the screen that asks to install the remote control component. I click on Download & Install but nothing happens. Any suggestions?
Displaying additonal requestor fields on the Incident Form
Is it possible to display additional requestor fields on Incident forms? We added a custom field for location so we know what office number a person is located in. It wouls be nice to have this on the Incident for quick reference. I would also like to display login name.
When a user send email to SDP with CC users ...
Hi there, As the subject says, then someone send an email as follow: To: servicedesk@company.com Cc: user1@company.com, user2@company.com It automatically created new incident with the E-mail Id(s) To Notify field empty. However, the users cc'ed on the email received the email notification - see pic below for our current notification settings. Also when I replying to the request, it appends the user1 and user2 email address on the CC field. Is this expected behavior? Is there a settings we can apply
Associated Entity Notifications
I would like some clarification on what these notifications are used for. We are using SDP 9003 and MS SQL. Associated Entity Notifications (Requests, Problems, Change, Project, Milestones) E-mail the associated entity owner when a task is rescheduled Customize template E-mail the associated entity owner when a task is closed Customize template E-mail the associated entity owner when all the tasks are closed Customize template E-mail the associated entity owner when a task is not completed within
Change logic for date/time setting of changes to prevent excessive warnings
When creating a change the Scheduled Start and Scheduled End time default to the current timestamp when you go into change it. Once the Start time is set to a time in the future (as would be the case with most scheduled changes), when attempting to then set the End time we're met with excessive warnings about how the end time cannot be before the Start time. This is a real annoyance. This warning should not occur until one actually attempts to SET the date/time they intend to set. It should not warn
remove SD+ sync with ZOHO Reports (Advanced Analytics)
How to completely remove synchronization between SD+ and ZOHO Analytics? Option "Remove" integration appears only on "Additional Setup" tab. However, We cannot access "Additional Setup" tab because the integration has not been successfully completed as well as the account on ZOHO Reports has been removed. We don;t have possibility to re-sync because our server has no longer access to the Internet. Is there any shell command to remove intergation?
Issue with Preventative Maintenance Tasks
We are having an issue with preventative maintenance tasks. I would like to have the tasks assigned to the same technician each time. It seems to be dumping them into the general ticket queue and the auto assigning them. Is there a way to have them assigned to the same person each time? I originally selected the technician I wanted them to go to when I setup the original task. Any assistance would be greatly appreciated.
Remote User Self Install
I need a way to allow remote users to download the necessary files and self install the Desktop Central Agent Can someone outline the nest practices for me? I realize that I can park the ZIP file out there for folks to download but it would be nice to be able to just distribute an MSI. Thanks, Brandon
Linking two servicedesks together.
Hi All, I have 2 different instances of servicedesk in the company. servicedesk 1 is for all departments and servicedesk 2 is for IT only. I would like to be able to create IT tickets from servicedesk 1 and they are raised in servicedesk 2. is there a way I can create a service category for IT in servicedesk 1 and when end users create this ticket with this category the ticket appears in servicedesk 2? I hope this makes sense russ
Attention Office 365 Users!! (POP DELE not working)
Hi, Users who have office 365 mail server configured with ServiceDeskPlus-MSP might face issues with mail fetching. This seems to be an issue with the mail server and this happens only if the incoming under mail server settings is configured with POP. This is creating an impact over the application by creating replications with regards to tickets. The support ticket system will receive mails by pop access. However, the mails on the mailbox are not deleted by the dele command which seems to be the
Error while invoking backup
Hello to all, on our last upgrade to 9115 we did a manual backup. After that, we are receiving this message. hope any of you can help us. thanks! Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.lang.Exception: Unable to get the data from [BaseElement] table at
Unable to delete a host
Hi I've tried several times to delete a host in EventLog Analyser, but the hosts still remain. Restarted server, service, etc, still unable to remove. Has anyone come across this and, if so, have a solution? Cheers
Integration with Lync/Skype
I wonder if anyone has managed to implement a functioning integration towards Lync or Skype into Servicedesk Plus. For instance to start Instant Messaging sessions towards the affected user of an incident? And if so, how did you construct it?
Additional Fields for Sites
We would like to set a 'Support Expiry Date' field for each site we support and be able to report on this - e.g. each month run a report 'Sites expiring this month'. You can't add additional fields to Site in the standard (free) On Demand, but does this functionality exist in the Professional or Enterprise versions?
Solutions Articles - Additional Security / Access Controls
I'd like the ability to limit specific Solutions articles to specific support groups to improve the security and confidential nature of some information we are storing in the system.
ESXi host can't be monitored trough vCenter
Hi, We have some troubles with monitoring our virtual infrastructure. We've scanned vcenter server and got all our VM's. But VM-host, the ESXi servers, are still not scanned. Manual addition of them with default template also fails. How can we solve this problem?
get the field values selected by the requester automatically in the "Description" box
Hi, I would like to know if it is possible to get the field values selected by the requester automatically in the "Description" box upon form submission. I have tried this with "Fields and Forms > On Form Submission" but still no luck. It would be great if you can please let me know how this can be achieved. - Regards, Pramod
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