Description does not show up when logging a request as a requester.
Adding a description to an Incident - Additional Field then adding the created field to an Incident Template but once I go to log a request as a requester the description does not show up.
As you can see from the attached images you can see the description is written in the Target Audience additional field, and when I hover over the example it works fine. However when I add this into the template then test out as a requester it does not show up.
ManageEngine fully up to date.
Any help with this would be greatly appreciated.