Required Permissions for Application Service Account
I know the account has to be a local admin on the box hosting the reporting tool, but does it also need Exchange-specific permissions as well?
Restricting or reporting of Outlook PST files?
I have some users that have enabled local Outlook PST files, and I need a way to either disable that function in Outlook, and/or a report that shows me all desktops that have PST files
Incident Templates - Can I show different categories on different templates?
Hello: I would like to show different categories on the Facilities Incident template from the ones I show on the Application Incident templates. This way the user doesn't have to scroll through categories that don't apply to the template. Is this possible? Thanks, Eileen
Pulldown Options for Category in multiple 'Edit Request'
(Requests>>Actions>>Edit Request) The category list is only populated with those categories that are attached to all accounts by checkbox, which makes sense unless site is not "Leave it as it is". Then actually I would expect the same behaviour as with technician, where the list is adjusted to site/account. There is also another problem: It is not possible to associate a category to all accounts by checkbox once a specific association has been saved. This is only possible when defining a new category.
apply policies in the MS outlook
Dears We want to apply policies in the MS outlook to enforce end users using Email tracking as per the below screen shot and denied them to make any change. Can you please guide us step by step if it is possible. Policy Name : smime Type of File: PKCS #7 Signature (.p7s)
Editing Thresholds on Virtual Devices
When I added my vCenter all devices came back as Virtual Devices, once I started adding the SNMP and WMI passwords on these devices OpManager changed their category to Windows... Great. However, now I want to do a mass edit on the thresholds for the VIWebServices, I've edited at the original template level fine, but now that all my servers are 'Windows' boxes they are no longer picking up the template. How do I edit the thresholds of all these devices without manually going through a few hundred
Remove Java Sponsor crapware when installing/updating Java
When using DC to push out Java JRE's, can we please add the "SPONSORS=0" option to both new package installs and the patch scan deployments? That way we can have DC manage the Java security updates but won't have to worry about ask.com hijacking everything. See here for details: https://www.java.com/en/download/faq/disable_offers.xml
Label Approval / Add Note or Description
I have a need to be able to label the Approval Stages and/or approvals. Often we have a request that might be for a feature or enhancement in software we develop. This may involve numerous approvals multiple people/stakeholders. I need a way to label the approval request or add a note so I can track additional details about why the approval was sent and what specifically what they were asked specifically to approve. It doesn't seem like there is currently a way to do this
Report for contract expirations that show a list of attached assets.
We're just starting to use the Contracts module of ServiceDeskPlus. I'd like to generate a report quarterly that shows a list of contracts that will expire for the upcoming quarter, and the list of assets that are attached to each contract. How do I do that? -thx Don
Mail Server Settings for Gmail
We have just installed ManageEngine ServiceDesk Plus 7.6.0 and I can't get the mail server settings to work with gmail. Has anyone else tried setting it up with gmail? Outgoing is working fine it is just the incoming that is an issue.
User Login History
We have 1600 Windows PCs in a non-AD joined system using DC to manage and patch the Windows PC. If we enable Windows Audit logging, is DC capable of generating a report by user for each PC listing the user name and login activity. IF not, is there a solution that DC would allow us to distribute that could collect that information? Mike
Tickets closed by another tech
I have a situation where technicians are closing other techs tickets as part of a clean up activity. I need to produce a report that shows which technician closed tickets groups by day, who that ticket was assigned to, the date the ticket was created, and who created the ticket. We use SQL server. Thank you. Created Date Request ID Technician Closed by Created by Closed Date 9/1/15 12345 Sarah Lange Robert Jacobs Joe Swanson 12/3/2015
Bandwitdth error
Hi, I have problems to generate the graphics for days, for hours if they show well Thanks
Help -- Is it possible configure "Request format"?
Hi all, I have a situation that I need configure a template for end-users. When they open a request/ticket that these requests generates "sequences" with a format like example below: Example: Request_Sequence_Number/Year 001/2015 Is it possible to configure like that? Thank you!
UK Support Phone number not working 0800 028 6590
Constantly engaged????
Help -- Is it possible customize Portal for the end users
Hi all, Is it possible customize Portal for the end users? print attached.
CMDB synchronizing between ServiceDesk Plus vs Application Manager
Hi, Anyone uses CI and Relationship map sychronizing between SDP CMDB and Application Manager. What is the scope of managing CI in the feature. Please guide. Thanks
Support Plan Time Tracking
We have a set of users that are limited to the amount of hours they get of "free" service. Everything beyond that is billed by the hour. Here is the scenario, hopefully someone has a solution. I have a customer with 36 hours of time to use (they have used no time this month), if I spend 40 hours on a single ticket and add that to the time tracking, is there a way for me to setup the contract in such a way that 36 hours in no billed, and 4 hours is billed without having to do it manually?
Request Received Notifications to Contacts - Disable for Some Contacts
Hi Everyone, Does anyone know if it is possible to prevent New Request Notifications from being sent to selected contacts? Some contacts do not wish to receive these notifications and therefore I'd like to prevent them form being sent. Thank You Daniel
Field & Form Rules Reload Category
Hello, When we create a new request and the Group is being set to A, then the category gets a default value. But the Subcategory is empty... the values that are assign to that category are not displayed. Is there a why to reload the subcategory or something like that?
Print a request
I'm testing SupportCenter Plus. I would like to know how I can print a request, so I can attach it to a job that is going to be solve by a support tech.?
Downloaded Binary that is Not Applicable....?
Hi, Our Desktop Central server download patch 300541 and 300542. The file downloaded (for 300541) was 300541-cdbxp_setup_4.5.1.4003.exe One of our security products flagged this is a malicious binary (based on reputation). I searched to see if any of our endpoints require patch #300541 or #300542. Not only does no endpoint report needing this patch, but the Desktop Central UI doesn't even have any result for these patch IDs (it's as if they do not exist). But....I have binaries in my patch database
Form Script: Change value of a field based on form answer
I can't seem to get the form rules to behave how we want -- here's the scenario. During a planned off boarding event the default Urgency is set to normal. We'd like to update the Urgency field from normal to high if the unplanned box is selected in the form.
Deploy Package after Agent Install
Looking at setting up a package that would deploy to a PC after the agent has installed. It would be a "Welcome Package" once agent is installed the package would be deployed to the PC. Is this possible.
Upgrade to latest service pack
The upgrade to version 99 failed, now I am unable to start Desktop Central. Are the support phone numbers not working?
Patch Management IP Scope
I haven't been able to find an answer to this in any KB. We have quite a few remote offices and have set up IP Scopes so the agents communicate to the appropriate server. We have end users who travel between offices (global company) when they arrive in another location and receive an IP from that location is the agent smart enough to switch to that remote office server and when they return to their office switch back? I assume as long as the IP Scopes are setup correctly this is how it works but
Requester name not found
Hello! When we create a new ticket and begin type requester name the choices appear below if it's already in the database. But when I select an existing item the other form field will be empty and when I save the ticket the form warn me that "requester name is not in database" and offer to save it. How should we solve this issue? Thanks in advance. Sandor Ujhelyi
MDM Exchange profile deployment on Android
Recently I noticed that you fix the issue in deploying an exchange profile on an android device. The issue was a problem with password field that if I left empty in the profile, on the device I received a credential error and I can only delete or retry. Now it works, but only if the device is connected in the same LAN, if I am outside the company I didn't receive the forms to fill the password on the device. Thanks Regards Stefano
HRAssociate login
I am sure this is a dumb question, but I have been spending way more time than I should on this. Is there a default login for the HRAssociate account in ADManager?
Setting the date
Hello! Who knows where you can configure the time to say Russian instead of "November" specify "Ноябрь"?
Merge Requesters
Hi, In our organization we have requesters who log on with AD authentication. In AD we set also their mail address and department. But many requesters have multiple email adresses which results in duplicated requesters. So when we have to assign a asset we see multiple requester names of the same user. Is there a way to merge these requesters? Kind Regards, Jordi van Oosterbosch
Help -- Creating two Incident Templates using the same fields, but with different informations
Hi all, I have a situation: I need create 2 templates for different accounts but in both cases it will be necessary create fields using the same names but with diffferent informations. Template A fields: Product (info a,b,c) and Version (info a,b,c) Template B fields: Product (info d,e,f) and Version (info d,e,f) Is it possible? Thank you.
Print multiple requests
Hi, I would like to print multiple requests at once. Is there a way to do this? Kind regards, Jordi van Oosterbosch
ServiceDeskPlus-MSP support slow due to Chennai flood disaster!!
Dear Customers, You may have noticed and complained that our support has become less responsive over the last few days. Unfortunately, this is indeed true. Our support is completely backlogged because of the flood disaster in Chennai. Many of you might know that Chennai is suffering its heaviest rains and floods of the last decade. They have battered the city for more than a month now and the forecast today predicts a worse downpour over the next four days. More than 10,000 residents have evacuated,
Stop SD plus from responding to TLS/SSL Server Supports SSLv3
Our security manager is asking how I can stop Service Desk Version : 9.1 Build 9116 from responding on the following: Looking for information on the two listed on port 9251 – can we disable RC4 and SSLv3: 9251 TCP TLS/SSL Server Supports RC4 Cipher Algorithms (CVE-2013-2566) fail 9251 TCP TLS/SSL Server Supports SSLv3 dispute
asset field is not compiled
Hi I noticed that the asset field into the request is always empty but If I look directly on the Asset management I can check the last logged user. Is there a way to have on the request the asset field compiled that matches with logged user on the asset management? If not how can i have this field compiled? Thanks Regards
ManageEngine customer support slow due to Chennai flood disaster
Dear Customer: You may have noticed and complained that our customer support has become less responsive over the last few days. Unfortunately, this is indeed true. Our support is completely backlogged because of the flood disaster in Chennai. Many of you might know that Chennai is suffering its heaviest rains and floods of the last decade. They have battered the city for more than a month now and the forecast today predicts a worse downpour over the next four days. More than 10,000 residents have
Using MSSQL monitoring
I am very new to OpManager. We do have the MSSQL monitoring add-in but I can't seem to get ot to work for all the servers I see. Is there a simple check list I could employ to be able to get MSSQL monitoring funtioning on those servers I'm having difficulty with? I get pretty far into it but when it come to where you select the databases to monitor it's blank.
Due date
When opening a new request ther is no Due date field. We have to save the new request and then set Due date. Even then, when we change the date, the window immediatelly close with current time, not the time when technician should visit the customer. So, we have to open the window again and set the time. I suggest to insert due date field when new request opened, with deafult time, say 0800. Will save many clicks.
AdventNetServiceDesk have state [FAILED
We have started installation of service desk plus but when we launch application command run service AdventNetServiceDesk have state [FAILED] Please Advice
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