Hi

 

We have a 3rd parting network monitoring system (PRTG) with send email alerts into Service Desk. one of the things we would like to do is get some of the category's and request type

 

I have the rule setup to use a template called PRTG Test

 

and this changes all the relevant fields except the one I am most interested in changing the Mode

 

 

 

 

 

if you can please offer some asstiance

 

we are on version 9.100 build 100

 

 

Regards

Peter Gordon

Peter Gordon
Service Desk Analyst

LINPAC Group - Head Office, Wakefield Road,
Featherstone, West Yorkshire WF7 5DE

		+44 1977 692 480
		peter.gordon@linpac.com

 

linpac.com

 

 

 

 

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