No DueBy or Response DueBy dates on Request Catalog template
I've created a new user request to publish in our Request Catalog.
Unfortunately, when we receive these requests, no DueBy or Response DueBy dates are defined.
The Template has Impact (Low), Urgency (Normal) and Priority (Low) defined, which should return due dates calculated by our Low SLA, however both dates are blank.
Any idea how to resolve this?
Thanks,
David
Unfortunately, when we receive these requests, no DueBy or Response DueBy dates are defined.
The Template has Impact (Low), Urgency (Normal) and Priority (Low) defined, which should return due dates calculated by our Low SLA, however both dates are blank.
Any idea how to resolve this?
Thanks,
David