SDP Questions for Mail Server settings and AD Integration
Dear SDP or any other member who has previous experience in these issues, Our company that I work for have just downloaded and installed the standard version of SDP. IT staff and the manager like it very much. We have some issues though. E-mail settings for fetchin incoming e-mails to our helpdesk address works fine through POP protocol, on port 110. We could not make it work with IMAP, port; 993 (secure), with SSL enabled to accept certificates. Anyway, the incoming e-mails are working fine but
Doing a bit of house cleaning...?
Hi, I am going to attempt to do a little bit of house cleaning in the SoM. I have a total of 285 machines showing which consists of: Yet To Install - 3 Installed - 275 Installation Failed - 6 Uninstalled - 1 I have a feeling there are a couple of machines within the building which are not on here as well. What is the best way to ensure every machine we have on our domain is showing in Desktop Central (without having to go round to each machine) Is there a way to easily get rid of the machines which
Web Access Could Not Connect To Microsoft Exchange
i got a error Outlook Web Access could not connect to Microsoft Exchange. If the problem continues, contact technical support for your organization. Copy error details to clipboard Show details I tried a lot to shoot these problem
Unable to login after restoring from backup
Hi, I have had to restore a backup of SDP to a new freshly built VM and I am now unable to login. The old SDP server was sitting in a VM environment in one domain and the new VM is part of a different domain. When I try to login, there is no option to select a domain or local authentication, just a username and password field. I found the previous posts about resetting the password via the command line, it is a Postgre database but with little success, I am getting the following error; psql: FATAL:
Request Conversation improvement (suggestion)
ManageEngine, I have two improvement ideas to requests "Conversation" in Servicedesk Plus I will list them below: Showing conversation's SUBJECT on request main screen Currently only e-mail's sender name is shown on request main screen. My suggestion is show subject along e-mail (conversation) sender like this example below: Eventually, not always the conversations subject is about or request title. Conversation enlarge view When I expand the requests conversation, i need use the scroollbar to
Does deleting open project tasks delete a project?
I have a technician in a role that allows them to delete project tasks but not projects. The technician deleted there open tasks at the same time leaving only completed tasks on the project. They were then project back to the main project page and all history of the project has been removed. I can't find the project anywhere in service desk? Is removing open project tasks supposed to remove the project? I wouldn't think that's the case but that is what happened.
Percentage of Committed Memory
Hi, I am running ManageEngine OpManager version 11600 and was wondering if the option Memory \ %Committed Bytes in Use is in available or do I need to do a custom script? I saw a few option for Memories only. By the way, I an using WMI. Can anyone advise me? Thanks.
Export Sheduled Reports
Hi all, I'm wondering if there is a way to export reports from my Scheduled List into a file which I can use for import on a new ADManager Plus environment. Alternatively are these reports kept in a file inside the ADM folder structure which I can copy and move? Such a scenario would be time-saving as all the reports do not need to be created from scratch on new env. Thanks in advance. Regards, Spyridon
Employee Onboarding--Configuring Tasks
Folks, I'm starting to automate the onboarding process for our organization. I'd like some advice form the group: HR initiates the request with the acceptance from the potential employee. HR then submits a request that comes into the service desk. Is it possible to have the user complete user defined fields on a form (resources), and have tasks triggered based on that data? For example, If I have checkboxes that say: Salesforce GoToMeeting Adobe Acrobat Executive Phone and the SalesForce box is
Close request
Hi, is there a way to stop a request from being closed if one of the fields in the request form matches (or not matches) specific criteria? E.g. I don't want a request to be closed if the group the request is assigned (or is not assigned) to a specific group. Thanks, Pierugo Mazzaccheri
Trouble with the manager custom attribute
I'm trying to run a report in admanager plus that will give the users manager, and the custom attribute I've created works to some extent- when I view a single user the field shows up and is properly populated. However when actually running a report it only shows up as empty. Any ideas? Thanks, Jeremy
Trouble with the manager custom attribute
I'm trying to run a report in admanager plus that will give the users manager, and the custom attribute I've created works to some extent- when I view a single user the field shows up and is properly populated. However when actually running a report it only shows up as empty. Any ideas? Thanks, Jeremy
Enable search bar for help desk
Hello there, I'm looking for a way to the search bar for the help desk display . Currently it is only visible to administrators . greeting Enrico Frommert
Date format in Admin > Organisation Settings > Settings > Language, Currency, Date and Time Settings ignores browser language
The Date format in Admin > Organisation Settings > Settings > Language, Currency, Date and Time Settings ignores browser language. The date format shown therein is a curious mix of the language of the server and the selected display language. My server is in Danish. SC+ is set to display everything in English, but the date format shows the day of the week in Danish The actual date/time displayed in views, requests, etc correctly respects the browser/default display language.
Service for ManageEngine EventLogAnalyzer 10 - Agent shutdown automatically
After upgrading to version 10, FMS(ManageEngine EventLogAnalyzer 10 - Agent ) service on remote server (2012 Hyper-V) are automatically shutdown. I opened a ticket with the support group and per their instruction, I uninstalled and reinstalled the agent but unable to fix this issue. I provided them following event log. Log Name: Application Source: Application Error Date: 4/30/2015 9:08:51 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: NB01SRV02.empire.local
Two copies of ME SD on a single VM
We have ME SD installed on a VM(ABC) and we using it using the URL(helpdesk:8080). I wanted to know if there is any possibility of installing ME Service Desk on same VM(ABC) and use with another URL (projects:8080) . We basically do not want to mix IT helpdesk with IT projects ticketing systems. We want two different interfaces and two different databases. We are trying to achieve to have less number of VM Raj
how to change the attention to critical alerts in 1 missed poll
how to change the attention to critical alerts in 1 missed poll? we need to receive critical alerts if server is down in 1 missed poll. - Device unreachable – Critical - Service or port down – Attention - Performance threshold violation and other alarms – Trouble
Group dropdown not showing the groups
Has anyone had the issue where the groups you have setup don't show when you are within a service request and you select the group drop down. The technicians show but you are unable to assign a group. I'm able to assign the group and technician using the Assign button from within the request but it doesn't populate into the request itself as the request then shows select group and select technician but there are no groups to select and by not selecting it removes the group from when it was set
problem with snmp device & flexible netflow with nbar
Hello, I want to test cisco's flexible netflow with nbar support, but I have problem adding snmp device to Netflow Analyzer. I enabled snmp debuging on CSR1000v (virtual cisco router) and I see "successfull snmp pooling": *Dec 19 22:19:41.030: SNMP: Packet received via UDP from 192.168.47.1 on GigabitEthernet1 *Dec 19 22:19:41.030: SNMP: Get request, reqid 49, errstat 0, erridx 0 system.1.0 = NULL TYPE/VALUESrDoSnmp: received get pdu CheckClassMIBView: all included CheckMIBView: OID is in MIB view.
Project Query Report on Associated Requests
I am hoping a query can be built to report on the following: A specific Project name where we can view all the associated request ID, subject lines and request status then this requests' associated tasks, task owner and task status Project Name: Request ID Subject Status Task Task Owner Task Status Task Task Owner Task Status Request ID Subject Status Task Task Owner Task Status Task Task Owner Task Status Request
Scheduler - On Call
Would like to request a feature for an "On Call" status. We use this so that technicians know when they are going to be on call for a period of time, in addition to their normal schedule. However this status assumes the tech is not available when assigning requests. Example: Most of our technicians work from 8 am till 4 pm. For 2 weeks out of every 12, a pair of technicians is also on call from 4 pm till 11 pm. Would like this "On Call" status to treat the tech as if they are available.
Dell N2000 Series interface monitoring
Hi, We are monitoring a Dell N2000 series switch. We are able to pollit and discover all the interfaces successfully: - interface name - interface speed - interface status However there is no data for RX or TX. What should we configure to have a correct monitoring of these data ? Is OpManager able how of the box to monitor Dell Switches ? Cheers
Device Templates not applying to existing Devices - thresholds in particular
Hi, Running OpManager Build Number 11500 with NFA v10.2.5 Build 10250 We have multiple devices loaded into the system at the moment, and i am trying to configure the alerting side of the system. In order to minimise false positives, we are tuning the threshold settings for each device template (windows 2012 r2 mostly, but a number of other OS versions). The issues that we are finding are when setting the thresholds for the WMI or SNMP alerts on CPU, RAM and Disk usage, they are not applied out to
Service desk version 9 - Requests view
Dear Support, Is it possible to customize the requests list? (we need to hide some item like All My Requests) Waiting for your feedback, Best regards, Matteo Zambelli phone +39 035 606445 matteo.zambelli@nwglobalvending.com
Helpdesk integration to website
Hi Team, is there a way to integrate my web portal login with sdp. i want users to access SDP helpdesk with the web portal credential. when they click tthe helpdesk link in the website, users have to be redirected to the SDP helpdesk page and they must be authenticated using the credential they used to log in to web portal. Please update ASAP
Patch Management: DesktopCentral VS other tools
To other desktop central users - how do you find DesktopCentral's patch support? To me, it seems to be missing a lot of patches - not only Office 2016 but others as well. This morning I updated Desktop Central and did a scan on my computer. It identifies two patches needed. I then scanned with a different tool, and found 66 patches needed. While it is worth noting that many of these are Office 2016, there are many which are not. For reference, I then scanned with Windows Update, which found 30 updates,
change active directory domain
hi All, we are migrating to another domain without trusts.. can't find an option to change the domain to the new one in SD Plus. Is it possible? if not possible, what would be the best scenario to migrate the settings/support request to the new environment? Thank you in advance, Andrey
ADManager Plus rolls out build 6340!
Version 6.3 - Build 6340 (7/December/2015) New Features: Skype for Business (Lync 2015) Management & Reporting: Besides Lync 2010 and 2013, you can now manage and report on user accounts in Lync 2015 / Skype for Business (SfB) as well. That is, right from ADManager Plus' console, you can now: Create SfB/Lync user accounts, along with all relevant settings / policies (Telephony, Conferencing policy, External access policy, etc.) Enable/Disable/Delete SfB or Lync user accounts Modify the SfB/Lync
Survey Query
Why can't you add fields related to the Request in the Survey notification template like you can do with the Reply/Forward templates? Surely if would be a more accurate survey if the customer understood which support call it was related to?
When sending notification, font is defaulted to TImes New Roman
Hi there, SDP build 9041 --> we can't upgrade to the latest version due to server issue We're aware that it's quite an outdated version, but just in case, just need to clarify if this thing still an issue or already fixed on later releases. We've set up email notification for technician/requester replies. When replying to a request, the font in the text editor defaulted to Verdana. Unless we changed (all or part of ) the text to a different font other than Verdana/Times New Roman, all the text have
Cannot seem to merge 2 tickets if 1 of tickets is on a separate page i.e. over 100
Hi, I have a new ticket which client has sent in, which pertains to a much earlier ticket that I wish to merge - the 1st ticket (358) is over the page i.e. over 100 so when I tick the current one (2215) I cannot tick 358 over the page to merge them. To add to this problem, when I change the ticket number of an existing one to ##358## to trick the system into appending it to the ticket - it simply does not append to the ticket. Any ideas please..? Regards, Craig
Why doesn't the ticket mode update when tickets come in from Self Serve Portal?
I had to make the mode field mandatory in Incident tickets because it wasn't populating the self serve portal ticket entries? Is there a change i need to make? I am on build 9111 A ticket through email auto updates to state email.
The file that you have specified is not compatible with this product
Hi, trying to update build ADManager Plus from 4761 to 4685 and I get the above error. Jim
Sharing Management of resources
I'm trying to deploy PMP in my environment to manage all passwords. I've come across a slight problem. I've spent quite a while figuring out how to import resources, group resources using resource groups and sharing the resource groups do various teams. Now I want to hand over this responsibility to the support teams - I work in an engineering department and I won't actually be using this tool at all I've just been tasked with working out how best to use it. It looks good but now when I want
Create a shortcut to a configuration in Desktop Central
Hi to everyone! My question is: can I create a shortcut to a Desktop Central Configuration so users (not administators users) can use the shortcut to execute a configuration like software deployment or different IE settings... Sometimes it could be useful! ;)
Custom triggers in SDP9113
Hello. On my test SDP (Free version) I have problem with custom triggers. When I try to open Custom Triggers in Admin module I have: "The Change module is not enabled due to licensing. Please buy Change Add On license". So I cant use custom triggers on requests.
SDP-MSP FAILURE: This incoming e-mail address is being used as support e-mail address for the account "xxxx". Please user a different address.
Hi I have a problem with our SDP-MSP: When I input our support mail on mail server settings, the follow error appears: So, I had to create another e-mail account to configure mail server e make then our support mail send the messages to the new e-mail account to discharge in SDP. Well, Do you know how I can resolve this problem? To configure our support mail account on MSP without create a bridge for this?? Appreciate any help! Regards. Att, Rogerio Paliosa Correa Monitoring Analyst/SDP-MSP
Hide service status
Please, I need help. A departament need new service status but they shoul only be avalible to their group, other groups should not see them. how can i hide service status from the other users?
Custom report has no Delete option
Good afternoon, I have created a customer report, and no longer need it. However, I only see the Edit option, not the Delete option as with other reports. Have I configured something wrong? See screenshot attached. Thanks, Diana
LDAP Authentication settings
I have 2 parts of LDAP in my organization. Regardless of the Domain controller setting, 1 part of users cant pass authorization. How i can change LDAP Authentication settings, to solve the problem.
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