Active Directory Import
Hi,
Could you advise what other parameters are available for the AD Import in Users > Active Directory > 'Import Requesters from Active Directory' ? I am trying to see if instead of a AD DN (Active Directory Distinguished Name) you can define an entry (Or would this need a Database change ?).
Aim:
We would like to assign all our user to a specific site by default, but can't rely on the quality of AD data as the moment someone edits OfficeName the import creates a new Site in ServiceDesk Plus. The obvious option would be to not import that field and update these manually (Or refer to another) but it's a regular admin task we'd like to avoid. Any advice on if this can be prefilled with text ?
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Could you advise what other parameters are available for the AD Import in Users > Active Directory > 'Import Requesters from Active Directory' ? I am trying to see if instead of a AD DN (Active Directory Distinguished Name) you can define an entry (Or would this need a Database change ?).
Aim:
We would like to assign all our user to a specific site by default, but can't rely on the quality of AD data as the moment someone edits OfficeName the import creates a new Site in ServiceDesk Plus. The obvious option would be to not import that field and update these manually (Or refer to another) but it's a regular admin task we'd like to avoid. Any advice on if this can be prefilled with text ?