Safari Cant establish a secure connection to the PMP server
I get the following error when using Safari web browser in OSX. Firefox works Any ideas on how to fix this issue?
Trying to start PostgresSQL server failed
ServiceDesk Plus Debian 8 new installation fails to start the server due to the problem above. Any hints?
upgrade build 9118 failure
I upgraded our production level install to build 9118 today from build 9114. The upgrade said that it completed successfully, as well as the backup. However, I cannot launch ManageEngine Service Desk. The page times out. I have tried stopping the server by: ..\bin\wrapper.exe -p ..\server\default\conf\wrapper.conf and starting by running: startSDP.bat The application hangs during startup at: Application Layer Started. I thought I could follow the directions to restore from the previous backup. Well...
Delete inactive requesters
Hi Support, the option to list & remove (or archive?) inactive requesters would be very useful. Currently we archive requests over 3 years, but there is no way to remove requesters who have no requests in the current active database. regards allen.
Enable replies, including attachments, to technician notifications to be sent to the requester
Hi There, Is there any way to setup ManageEngine so that, when a technician receives a notification of a ticket, the technician can reply directly to the ticket notification with attachments and the reply, including attachments, will be sent to the requester and also added to the ticket? Cheers, Josh
Configure permissions for non-domain administrator
We use ADAP Pro. ADAP account саn't have domain administrator rights. We configured permissions according to http://www.manageengine.com/products/active-directory-audit/help/index.html and http://www.manageengine.com/products/active-directory-audit/help/admin/domain-settings/authentication-for-collecting-audit-data.html But some reports don't provide information. For example, "GPO Link Changes". What additional settings need to be configured in the domain?
alert on admin logon
I want to monitor when someone logs on as a domain admin but not if they login on from certain IP address. Is there a way to restrict that? Thanks.
Exclude attributes from recently modified users report
am i able to filter out msExchMailboxAuditLastDelegateAccess from the Recently modifiedusers report?
Patch Automation Issues
So we've been using desktop central for patch deployment for a couple months now, and everything works manually. We tried setting up some automated tasks to scan, download, and deploy last weekend, and unfortunately had very little success. I have a few questions if anyone can answer. A brief description We had 3 scheduled patch scan/download/deploy tasks set to go off Saturday morning for different custom groups. They initiated, however it didn't actually patch the machines, it acted like it
Remote Control from desktop
It would be great if we could Remote Control a client without having to logon to the Desktop Central web front end, find the computer and then remote control. Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Windows Agent
Good afternoon, My company is getting ready to install the windows agent for ELA and they had a question. Is it possible to filter out the event logs from the agent itself or does the agent just "push" the logs to the ELA server? The thought behind this is that our logs are quite large and the space required for them is a lot - if we could pare down those logs *before* they hit the ELA server would be quite helpful. Thanks, Mike
Upgraded to 11600 - license not working?
Hi, I recently upgraded to 11600 and now when Opmanager is running, in the webpage I see the icon at the top right for "Get Quote | Purchase" even through when I go to Support/About it shows me the license does not expire until Nov 2016 Any ideas? I tried reloading the license .xml file to no avail Thanks
Report - No of received requests each month
Hi, Can someone help me with the SQL query for above report? Thanks R
How do I order new software through purchase order?
I have a new piece of software. I cannot add it as a product, because it looks for it in the scanned software In fact, I cannot see a place to manually add software Charles Wood
Doubts with functionalities of Service Desk
Hi, I have several questions related with data extraction from Manage Engine: Is it possible to extract data based on custom filters or queries? If yes, how is that possible? Is it possible to generate a report with the time that each technical expend on the execution/resolution of the request? Is this possible without work register on the request? If yes, how is that possible? Is it possible to generate a report with the SLA Resolution information expend by multiple technical's, from different areas?
SQL Query for the Report - No of received requests each month
Hi, I've copied the below query into SQL server to create a stored procedure and I am getting 'longtodate' and 'datetolong' is not a recognised built-in function name. SELECT longtodate(wo.CREATEDTIME) "Created Time",wo.WORKORDERID "Request ID",longtodate(wo.CREATEDTIME) "Created Time",wo.TITLE "Subject",aau.FIRST_NAME "Requester",dpt.DEPTNAME "Department" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN DepartmentDefinition
Administrative Rights
I want to give my Helpdesk manager access to create the ticketing system and modification but I do not want him to be able to modify the user access or see the other modules I might buy like the Purchase Ordering or other modules. Thanks Ken
Change Management - Planning
Hi I wonder if it is possible to make the sub headings (Impact,Roll Out Plan, Backoput plan) under the Tab Planning mandatory. regards Marcia
CI fiels model and product name
Hi, We just started using ServiceDesk Plus (version 9200). For the CIs from the server and workstation class, there is a field "model" and a field "product name". The model field can be edited, the product name field appears nowhere in the edit screens. This field is often incorrect for many of our assets. How can I change the value of the model name field if it does not appear in the edit screens of these assets?
Expand all conversation
Dear Support, Is there a way to Expand all conversation. I mean open all at once and no need to click one by one to read the email.
Rules - SQL
Hi I want to set up a rule that applies specific monitoring to a server if it finds the sqlsevr.exe process running. Problem is that the only options for the monitoring is "All instances" or "Default instance". I only want a couple of the things monitored - not the 18 default monitorable items. How can I set the rule up so that only the ones I want are put on - I have too many SQL servers to be able to go through one by one... -Kane
MySQL version no longer supported.
G'day, as 4.1.18pro is no longer supported by MySQL. http://www.mysql.com/about/legal/lifecycle/ Can you advise how we can upgrade to 5.1x Rgds Ben
trying to get backup file from servicedesk plus.........
haii ... How can I get my backup files. and after backp file I'm trying to get my backup files inside it ... but it's nothing like it in the blank. please help me ....
Ticket auto Closed in non operation hour......where to change?
Hi, Operation hour set to 10:00 AM to 18:00 PM and friday & saturday is off day. auto closer of a ticket set to 1 day after resolving the ticket but it does not calculate operation hour. i.e if ticket resolved at thursday 14:00 hrs then this ticket auto closed in next day i.e friday 14:00 ?????? ideally ticket should be closed sunday 14:00 as my weekly holiday set fri and sat. no issue of SLA calculation. need your explanation. Mohammad Golam Rabbany Proud Customer of MESDP
Double email notification ?
Hello, after I upgrade my OpManager to 8002, I notice that I receive 2 same email notification for same thing. It is exactly the same ?! Best regards, Z
Give Technician ability to modify requesters without admin rights
Hello I would like to give some of my staff the ability to manage the requester list so that they can edit the job title, name, etc without giving them the admin role (to control everything else). How do I go about doing that?
Default Search not working
We are seeing an issue with the Default Search sub module where it does not return any data newer than October 2015. If I change the sub module, for example to Notes, I get newer data returned. We are on 9.1.9113, running our database on MS Sql 2008. This issue as far as we can tell recently occurred, within the last few days. No changes or updates have been made to the Windows environment. Ran the tools to rebuild indexes and have rebooted the systems.
Cant import only active employee from AD
Hi, SDP 9.0 build 9048 PGSQL there is no option in this product to import only active employees. in AD resigned employees are made deactive & entry is exist in AD.whenever we sync both active and inactive employees are imported. is there any way? Mohammad Golam Rabbany Proud Customer of MESDP
Assigning a request to a group -> error
Hello, When I open the created request and I would like to assign it to a specific group, I must also assign it to a technician into the group. However, when I edit the request, I can assign the request to a group without selecting the technician. Is there any possibility to assign the request to a group without editing the request ? Thanks in advance. Regards.
Mobile Application for Servicedesk plus
Hi Team, I have Service Desk plus 9.1 Build 9111 and I have also installed the App on my android app but its still not working. I have tried to access the application using local authentication but it is still not working. We have raised this concern with Manage engine mobile app team also but still no progress. Thanks Gursimran Singh
Slowing
Hi Guys The OpManager console is quite slow, what can I do to keep it running quickly? I have followed the recommended specs for OpManager installations. 2000 alerts in the history - is that a lot? Can I do any database maintenance or anything like that to speed it up? Kind Regards Kane
Problem at fetching email
Hi, I have set the exchangeserver with the wright inlog. I use imap port 143. The service Imap on the mail server is started. But i get still this error to see: Email settings saved successfully. But an error occurred while trying to check connection with mail server – Problem connecting to mailbox What do i wrong and how can i fix-it? Thanks, Erik
From Postgresql to SQL Express
Dear all, i have a question: We have a Postgresql (which is by default for SDP) , now we want to move to SQL 2012 express, We want to keep all the configurations like business rules, additional fields, etc, if i make a backup from SDP application, can i restore it back when i change DB to SQL 2012? will we encounter some problems with my task? Thanks,
Evaluating the File Integrity Monitoring feature
Is it possible to evaluate the File Integrity Monitoring feature in ELA prior to purchase? As far as I can tell, this feature it not enabled in the free version.
Connecting Windows machines in a subnet or in another subnet
I'm having very mixed results connecting to Windows computers in our local subnet. Some work and some don't. Firewall settings allow WMI. RPC and WMI services are running. Logins are all the same Administrator account for WMI purposes. Turning the Windows Firewall on the targets off doesn't seem to matter if it's not going to work. It sometimes appears that using a computername works better than an IP address. Does that make any sense? I can only use IP addresses for 2 other connected subnets.
KB2644615 wsus vs DC
I see a lot of patches that WSUS says are not applicable, but Desktop Central shows them as needed. For instance KB2644615 When I look on WSUS it shows it set to approved / install, but lists it as Not Applicable. (this is for Server 2008 R2 w/SP1) Desktop Central shows it as missing. When I look at MS12-001 https://technet.microsoft.com/library/security/ms12-001 it looks to me like it applies to the OS, but since I don't have MS Visual C++ .Net 2003 installed on the server I shouldn't need it. Like
How do you set a PO approval $ limit for an approver?
We need to change an approver's approval authority $ amount. where is that done?
Merge Users script
Hi there! I was wondering if it'd be possible to get a copy of the "merge users" tools? (See here for examples) We've changed our e-mail address format due to changes in mail policy, thus creating the duplicates. Sincerely, John Parker
Creating Solutions Reports
Whenever we encounter a new error that has a work around, our incident management team diligently adds this information to Solutions as this serves as our KED. Is it possible for me to create a report that will list all of these known errors filtered by the technician that submitted them?
Need another option in "technician allowed to view" of role configuration
Hi, we have some technicians ....they are member of one support group but they need to see reports/tickets of some selected group including his own group. we found only " all,all site request,all associated group or assigned to him,assigned to him " option in technician allowed to view option in Role option in Admin. is it possible to add below option in "technician allowed to view" list in role option of Admin tab 1.group name list with multiple select option we are using SDP 9.0 build 9048 Mohammad
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