Hi,

We are currently setting up a new Service Desk Plus installation, but there is a problem with the Survey Link ($SurveyLink) tag sent in the survey message.

The link is correct but it's not recognized as a link (it appears as plain text).

If the user copies and pastes the link in a browser it works ok, but it's not able to click it directly.

More strange ... if the original message is forward the link will become active ...

Any ideas regarding this issue?

Thanks in advance.

Regards,

Nuno Diogo