want to give reminder automatically from ManageEngine SDP to the Service Request Approver if they delayed to approve the request
Hi, I want to give reminder automatically from ManageEngine SDP to the Service Request Approver if they delayed to approve the request. Is there any option in MESDP 9.0 Enterprise Edition to perform this? Mohammad Golam Rabbany Proud Customer of MESDP
Template with tasks for multiple groups, which group gets ticket counted in report
Dear All, I have a template with multiple tasks for different groups, once a request is opened using this template, the first group would complete their tasks and assign to the second group, and then the third etc. Once the ticket is resolved by a tech. in group three, which group's will have the ticket counted in their reports? From my understanding it will only affect group three, which is not quite what I want(having the last group credited for the request, and other groups having a bad report).
what is the SQL statement for field SLA from Requestes->My OverDue Requests
Dear All could you please provide the mapping SQL statement for the field "SLA" from Requests->My OverDue Requests? thanks for your help Scott
Initial setup for trial of Service Desk Plus
Good morning. I am evaluating the software for a not too distant purchase. I need to configure the software to work for two separate departments of "technicians". One is going to be IT proper and the other will be one of the other service organizations within my company. I would like my users to hit the web site and click on a new issue submission and be presented with a choice (either IT related or service related). I believe I have that done as shown below: When you submit a request it flows
Include Change/PO # in Approval Screen
Adding the PO or Change ID number to the approval screen will help our team better organize and recognize requests.
SD+ Stuck after the backup restoration
Hi, I am trying to move SD+ from one server to another but after the successful restoration of the back when I m starting the SD+ server it stuck after the message "Application Server Started.............". Please see the attached screen shot and advise.
Remote control for Chrome 48.0.2564.82
Yesterday we have updated Chrome Today we can't use Remote control in Chrome Error: "Secure Web Socket Connection (https:\\) to server failed. Please add the Server's certificate to browser's exception list.Add Exception" Click to "Add Exception" open https://dcserver:8081 with "This webpage is not available" How can we fix it? Dmitry
Error while configuring email
HI, After we have configured our email and saved the password we are getting following error " FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate" Can you please help me in this thank you. I am also attaching the screen shot of the error for your reference. We have tested the connectivity to the mail server. Thank you Sudheesh
After update to build 9210 Mail fetching and Inventory page is not working.
Hi. I updated our servicedesk from build 9101 to 9120 last wednesday and everything was working okay Thursday. Then friday the servicedesk inventory page did not respond and displayed err_Empry_respons and after some time the entire servicedesk did not respond. We did a reboot on the Server and now the mail fetching is also not working, whitch it did before the reboot. So now we are having problems with mail fetching and inventory page. Any suggestions on how to solve this? Br Soren
Report scheduled show data for all devices not business view
Hi, we have aetup a report that is restricted to a specific Business View. When we schedule the report the generated PDF is no more restricted to the configured Business View however we see data for all the devices. How can we easily create and schedule a report that will be limited to a specific Business View and this for each kind of report ? That mean i like to schedule report for CPU utilization, memory utilization and availability for a specific business view. Cheers
Project Management Module
Dear Manage Engine Community, First off, let me share my surprise as I do not see a "Query-Report" category for the Project Management Module! Has any of you dug into this feature? Is any of youy working on it for your project management office? We are pursuing implementing it. However, we have identified various hampers in the process due to lack of functionalty. We would like to share practices and experiences with clients who have adapted this module into their business and needs. Perhaps,
ServiceDesk Plus mail server couldn't be configured
Hello SD Support Team, I'm working in one of the Govt. Entity in Abu Dhabi, U.A.E. I am in the process of analyzing SD Plus for our enterprise. I have been struggling to get ServiceDesk Plus to work. Every time I try to configure Mail Server, I am getting following error. I am using Email type IMAPS and port 993. I did verify that the ports 993 and 443 are allowed to our Exchange Server through telnet. I also tried to follow your documentation mentioned in http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html.
Configure HTTPS Access
Hi We currently have our ServiceDesk Plus system accessible from the internet on port 8080 however we would like to configure it to be on HTTPS with an SSL but cannot find anywhere in the config to be able to do this? The ManageEngine application is running on an Windows Server 2012 R2 server We are running version 9.0 build 9034 Thanks in advance
WMI request from OpManager installed on a Linux operating system
Dear Support, I have to two general questions due to the installed OpManager on a Linux operating system: 1) I have installed and configured OpenSuse (Version 13.1), where the OpManager was installed successfully. After that i have added some Windows clients to request information about WMI performance monitors like Disk Utilization or CPU Utilization. Is it possible to request WMI information from a Windows machine, when OpManager is installed on Linux? 2) Is there also a possibility to
AD authentication issue
Hi All We have an issue with AD authentication. Some users can't use their AD credentials, the domain name just disappears from the list on the logon screen. So they can login just as a local user. The domain name disappears from the choice during entering of the logon name. At the same time the most of others people can login ok. Any ideas? Thank you in advance.
Mandatory feld on closing Ticket
Good morning, anyone knows if it is possible to mark as mandatory a "time to resolution" field on closing ticket request? I've done it with the "resolution" field, and it works but i also need to know how many time each technician does it take to close the request. Thanks in advance.
Service Desk Plus - Email notification to technician when a request status change is made
Hi, Is it possible to set a notification email to the technician when a request status change is made? E.G - The request status scheduler changes a job from On Hold to Open. Or a job is changed from On Hold to Open by another technician? Have been through the existing notifications on Service Desk Plus Admin tab however there does not appear to be any existing notifications for this to activate. Have also had a look at business rules to see if there was a way to set it up in there - doesn't appear
Using template
Hi All, please help me with such a situation.Is it possible to use template automatically then request send via email with specific subject. If yes, please send to me instruction. Thanks, Ismail.
definition of fields
Hi folks, just so I can double-check the work I do on reporting from our ME, are there definitions of all the different fields that deal with time? For example, how do I know what the difference between Time Spent and Time Elapsed is - I think I know, but it would be great to read the definitions somewhere!
SLA SD Plus
Hello everyone. I'm into the SLA and created several different depending on which support group should handle them . My question is as follows. If I have an SLA for the first line for the response time of one hour when a ticket is created . When the first line has done the initial analysis and assign the ticket to another support group that has its own SLA defined. Which SLAs apply in this case. Do SD P continues to assume it 's initial SLA or does it starts to count down the time from the SLA that
Mail fetch service failing
Our mail fetch service is failing at random intervals through the day. We are on Version 9.1 Build 9112. Nothing has changed with our mail server (Exchange 2010), networking or server. One thing we have noticed is the Java process is eating up very large quantities of our CPU and memory on the server. Anyone else seeing this issue with build 9112?
Brocade VDX MIBs
Hello, I can't browse attached MIB from Brocade NOS 6.0.2 in ManageEngine OpManager 11 b11600. The error is: Error parsing MIB:nos602_all_mibs.txt Exception while loading MIB:Could not parse the file D:/ManageEngine/OpManager/./mibs/nos602_all_mibs.txt. Encountered "\u00ef" at line 1, column 1. Was expecting a ModuleName and that should be in upper case or atleast in proper case Any assistance would be greatly appreciated. Thank you.
Email Incoming Server setting error
Hello, We are having a challenge fetching emails on our service desk. Below is the error we are receiving once the configs are saved on the incoming mail server settings FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password. We are using pops on port 995. Apparently we had done setups a week ago and all was working until yesterday afternoon. Below are some troubleshooting done
Error in REPORT
Hi, I have error with REPORT, I have created incident additional fields, most of them work well, but some dont, like one of them is a DATE field and when i try to create report with this fields Error pops, What is the cause of this error?
Database
Whats best practice to move entire database to new server
Lost History
OPManager stopped retrieving data from servers and also lost all data history for all devices. it back to retrieve data after restarting the server but the data history gone. thanks to help in solving this issue.
[Enquiry] Send notifaction e-mail when the device is down more than 5mins
Ref to the below image, Its a switch and I would like to send a e-mail notification when the switch is down. -But unfortunately, Its down more than 10mins and doesn't get an email. -After the switch resumed as normal. I got an email notification (link up). -Is there any wrong ? -Also, May I have all of your suggest If I want to monitoring the especially device port like Gi0/0 linkup&linkdown. Is it possible? Many thanks.
Migrate from postgresql to MSSQL
I have support center installed with all of the default options which installed on postgresql. I would like to move that data and database to a full instance of MS SQL on a different server. Can you please give me any directions on this. thanks, Eric Ray
Active Directory Authentication
Hi, i want to use active directory authentication so import all requester from Microsoft Active Directory and then i select check box Enable Active Directory Authentication, but when requester want to log in with their active directory accounts , they receive username or password is incorrect How i can fix it?
Customer responses are not posted on the tickets.
I just recently am having an issue with responses from customers not posting with in Service Desk. When a ticket is created, I may need more information so I go into the ticket and click on the "reply" button and an email is generated and sent to the customer. I look at the ticket after I do this and I see a green email icon on the ticket stating an email has been sent. The issue is when the customer replies to the email. I check the mail account and the email is there, but the system isn't picking
Create user accounts in multiple domains
Is there a way to create users in multiple domains? Case in point: I create users in our domain that may also need an external account for remote access. Instead of doing double work, I would like to set up a template that would create the user name and password that for both of them at the same time.
when i choose backup technician give the processing pop up
Hello Dears i face a problem in Manageengine Service desk plus. In scheduler i mark a technician (technician X) as leave for one week . When i choose a back up technician for him the processing massage shows up and after hours it is not disappear and when we assign a task to the technician X it remain on it an it is not assign automatically to backup technician . Backup tech is not working Would you please help me in this matter. What should i do?
Check Lists
Is there a way of having check lists assigned to a ticket? I was thinking along the lines of when a new PC or Server is requested, a check list is attached to the ticket for the engineer to fill out for documentation on the build of the PC/Server Thanks in advance
Tasks for Users
Hi-- Is there a way to assign tasks for users under requests? We are working on requests and need to send users such tasks as "testing", research, etc.. How can we do this w/o making it a project? thanks
Customize work flow when they created new form in service catalog
Dear all, Customer asked me once question yesterday. How to customize dynamic work flow when they created new form from service catalog? if anyone has knowledge about this, please share me ; In order to see detail, please refer attachment Thanks for your advise
how can add a Request by employee ID not by name?
Error on authentication on setting up incoming server settings
Someone kindly assist . i can telnet to the port 995 and firewall is off.
Can't login with initial local administrator credentials
Dear forum members, I have successfully installed separate instance of SDP 9118 on the same server which running productive version of application. It works, but after setting up few parameters and importing users from AD, ability to log in with local admin credentials was somehow lost, so only domain users (without admin privileges) can access the system now. I am sure about the password, it hasn't been changed since this is just first steps of system installation. Does anybody know, how it could
Bandwidth monitoring based on IP
Hi, I wanted to ask if your netflow analyzer offers bandwidth monitoring based on IP. For example: I have an router interface with 3Gbps traffic to my customers. I want to see the traffic that every customer's IP generate. Can this be done with netflow analyzer? Thanks Elis
Directory and subdirectories monitoring
Hi team, I have to perform monitoring several directories on Windows and Linux, but I need the same way monitor the subdirectories of these main folders. I can do this process with a single monitor?
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