technician reply never includes signature
Hi everyone, Perhaps it's just our configuration, but when we reply to requesters, SDP never includes our signature. The only time the signature comes into play is when we hit "email technician". It's useful there but more often we reply to a requester and forget to tell them who we are. Is this design or is something messed up with our environment?
Scheduled Report - To Write To A File
Is there a way to use the "Scheduled Reports" in SD+ to write the report file to a network location as opposed to sending it as an email attachment? Thanks, Ken
links to changes in Ticket view
Seeing that New UI for Request list view and details page is in Design My team is asking to be able to see links to change ID requests in the request view. (Problems too if possible) Currently you can select project ID but not Problem ID nor Change ID from the Columns selection.
Announcements only for selected techicians.
Hello. Thank you for the SDP! Question: How I can publish announs. only for selected group(s) of technicians? Anton.
Password Expiry Notification tool on a standalone host
Is there any option for the installation and configuration of the Password Expiry notification tool on a standalone Windows 2012R2 host as opposed to a member server of a domain? Thanks, Tariq
Is there a Windows Mobile App for AD Self Service Plus (and AD Manager Plus) ?
Shortly we are going to be rolling out Windows 10 phones and tables across our business. I wanted to know if there is a Windows Mobile App available for AD Self Service Plus and AD Manager Plus? If not, will one be released soon?
Problem with Agent_ID and cloned images
I am experiencing issues with computers being renamed as computer_old. The error log states computer1.domain.local has been renamed as computer1.domain.local_old. Reason:This could have happened if the names of the machines computer1.domain.local and computer2.domain.local were swapped in the network. This was identified while scanning the machine with name as computer1.domain.local in the network which had the same agent id - MASTERIMAGE_1454944823541. I assume this is because computer1 and computer2
Deployment timing
Probably a silly question but i just want to make sure my thinking is correct. In my deployment config below i have the patch job set to deploy at midnight on Sat and end at 5:59AM. My DTC server is EST. My Client Machine is PST. This is a three hour difference between them. So assuming the box checks in at 12:01 EST (9:01 PST). That means it wont actually start deploying its package until 3:01 EST (12:01 Local PST), since its West coast. This means that It would continue to deploy until 8:59
ServiceDesk -Incident adicional fields selection list loses various items after upgrade to 9111
Hi, after upgarde to this version we are with a big trouble with adicional fields, in this case is a field determinant to operations and we have "losed" a good number of itens on this field, we don't know if is some thing related with a new limitation or charaters or some else. Regards
REST API: Return request details for all requests for a given loginname
I've been tasked with displaying all of our user's requests in their portal account, so they can track the progress of their requests. What might the XML request look like for this? EDIT: Apparently this is the wrong forum for our product. I've started a new topic over in the SDP forum.
PitStop gets some facelift
This post is long time coming. ManageEngine PitStop, a community where ManageEngine users, partners and the ManageEngine teams get to engage with each other, has been getting some makeover. Here is a quick tour to help you access the relevant information: A little background before we proceed This space has long been a medium that serves as an additional support channel. However, the original intent was to enable peer-to-peer engagement where we all get to discuss product know-hows, share some tales
Reporting on Reports
Hi, We've using 9120/MS SQL and I was wondering if you can do the following with the Reports : 1) Run a report to show when\who last ran the report (Default and/or ones we have created) 2) Hide specific reports so the landscape is smaller (It's quite crowded) 3) Remove specific default reports Any help or advice would be appreciated. Andrew
Software Deployment - Prevent Redeploying an Application
Consider the following scenario: You have an application to deploy to the entire domain, but you want to test deployment first to only a few machines. You create a software deployment policy with the package and machines, and deployment is successful. You then modify the deployment to include the rest of the machines in the domain. The deployment runs, but it also redeploys the application even to the machines that already had it during testing. Since Desktop Central keeps track of software inventory
Active Directory - Custom attributes
I have a custom field (custom attribute - string value) in Active Directory. Is it possible to get this value automatically from AD and assign it to the Employee ID for each Requester?
Error in SLA time Calculation
Hi, Operation time set on 24*7 and SLA time is 6 hours. ideally if ticket holds after 4 hours of created time. remaining 2 hours should be added if the ticket being again open after the holding time. Everything looks good in my first attachment but if you see the second one, some mismatch found. in my second attachment, 5 hours and 12 min should be added in existing dueby time to set new dueby time as ticket being hold after 48 min. but in this cases, new dueby time set exactly on new opening time
SLA's not applying to requests
Hello, I recently set up some SLA's and applied rules to them (When a priority is set on a request then the appropriate SLA is activated), However when the request is made there is nothing displayed in the Due By column from a Technicians perspective and when I click into the request the SLA is listed as "-". Does anyone know what the cause of this may be? Happy to supply pictures of what I have set up if this will help solve why my SLAs are not activating. Many Thanks, Ryan Parker
Reply's and Conversations - Questions
Hello, We have two issues: 1. We want to permanently enable requester to view conversations without clicking the "LOCK" icon every-time 2.We cant understand exactly how this REPLY icons work, it's "RED" if awaiting reply and "GREEN" if answered?, can their actions be modified? if so please suggest how. we would like to RED icon only in case if there is a REPLY.
Login problem with OpManager
Greetings. I've just installed free version of OpManager on my PC, but I simply can't log in into OPM account, even after confirming registration e-mail. Ever single time I try to log in, I get the same error: "Invalid username and/or password".
SLA escalation emails
Version 8.3 Build 8310 I have all my SLA defined and it marks when a ticket is overdue or without first response. The thing is that the escalation process is not being perform, I do not receive any notification. The SLAEscalationSchedule is set true. I know it can be configured to notify before or after the time is elapsed, but I don't know what else to check.
ServiceDesk Plus MSP - version 9.0- Build - 9003 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9003. Please refer the Migration path table available here and upgrade to our latest build 9003. What's new in ServiceDesk Plus - MSP 9003? Enhancements MSPSDP-4680 : Customers can reset their password by clicking on the 'Forgot password' option included in the login page. MSPSDP-8867 : Option to enable Worklog or Notes addition as First Response by default, is provided in Self Service Portal Page. MSPSDP-9103 : Change module
Ask and ye shall get :)
Hello PitStoppers! Thanks for stopping by this post to see what this is all about. The PitStop team in ManageEngine has been receiving feedback and suggestions on this portal. Many have to do with accessing certain resources, changing profile details, or reaching out to the right persons in the product teams. We will be listening to you on this forum for feedback on how to make our community hip and happening. It could be about improving navigation, awarding more points for a certain participation,
Edit vendor at Contract form
Hi Is it possible to enable edit vendor details by user while contract form is creating? I do not need to add existing or new vendor.
All a requester to view all requests
Hello currently you can setup a requester to be able to view Their own requests All requests for their department All requests for their site We would like you to add the functionality to allow a requester to view all requests in the system. We could use this from an internal audit position as well as an IT management / governanace position. In our implementation we use site to denote physical location (geographical in nature) and department to note their business unit (organizational in nature).
Fail Over Service question
Hi, in the documentation for FOS (Fail over service) at https://www.manageengine.com/products/service-desk/help/adminguide/configurations/failover-service/failover-service.html under "Setup process" and Note, you say: "Use the secondary setup only as a backup, in case of a failover to avoid data accumulation in the machine 2. Once the machine 1 is fixed, Please switch over to the standard mode with the machine 1 running as primary server". Can you please describe what you mean with "avoid data accumulation"?
problem installing on Ubuntu server 14.04
need help as the installation did not working. when run the .bin file. getting below output. please help. my server already installed java-7-openjdk-amd64. and server also have tomcat server running. $ sudo ./ManageEngine_ServiceDesk_Plus.bin -c InstallShield Wizard Initializing InstallShield Wizard... Searching for Java(tm) Virtual Machine... . Preparing Java(tm) Virtual Machine... .................................. ................................... ................................... ...................................
Workstation Local Admins
Hello, I'm looking for a way to see which AD accounts belong to the local administrators group (or any group for that matter) on our workstations. Does anyone have a good suggestion on how to accomplish this? Thank you, Dale
attach a file using Powershell
Hello. I want to attach a file by using Powershell to an existing task. I execute the script: $url = 'https://serversdp/sdpapi/request/42194/attachment?OPERATION_NAME=ADD_ATTACHMENT&TECHNICIAN_KEY=743534B0-FB42-45AC-8BC7-AC9D420FDD18' $fname = 'C:\temp\1.txt' Invoke-RestMethod -Uri $url -Method post -InFile $fname -ContentType "multipart/form-data" The Service Desk creates a record that the request is modified, but the file is not attached How Solve Problem? thanks!
Netflow manage engie fail to start
Hello, Neflow Analyzer is failing to start after a unexpected shutdown. jvm 1 | Database creation failed. Stopping the Server. Please refer logs for more information jvm 1 | jvm 1 | jvm 1 | jvm 1 | Problem while Starting Server jvm 1 | System halted wrapper | <-- Wrapper Stopped
How Change Owner select box members selected
In an existing change, under the ROLES section, when I try to select a CHANGE OWNER, only 2 names come up and i can't tell why they are selected and not the other 2 technicians. What is the criteria for being in that pick list and how do I make sure ALL technicians I want are in there?
Remove Configuration - Launch Application
I created a configuration under "Launch Application" that I want to remove. I've moved the configuration to Trash, rebooted a client machine, but the application still runs.
Survey e-mail format
Hello How do I change the e-mail format for the survey e-mail sent to the requester so they can click on the link? I recently enabled the survey and the e-mail was received as shown below. Dear John Doe,\n\nPlease help us improve our service by completing this short survey. Your feedbacks and comments will help us to improve our service. We appreciate your time here. \nhttps://support.server.com/sd/SurveyDetails.sd?surveyMode=newSurvey&surveyID=1&userID=29110 \n\nThanks and regards,\nIT Admin.
API Configuration with Zen Desk + Other workflows
All, Is there any other information out there regarding configuring APIs with other Help Desk systems, specifically Zen Desk? We had a department that went with Zen Desk because it's got ties with social media apps. I'm assuming these APIs are built in. I'm trying to get tickets that come in through our main support email address to switch over to theirs. I'm getting tickets that I CAN NOT (which is extremely irritating) automate a "close" due to limitations with SDP. Right now I'm having to send
ADManager Plus rolls out build 6360
Version 6.3 Build 6360 (March 2016) New Features: Delete users' remote home folders and roaming profiles: You can now easily delete the users' remote home folders or roaming profiles, or both, in bulk. Move or delete users' Terminal Services home folders and profile paths:This feature allows you to delete or move the Terminal Services home folders or profile paths for multiple users at once. Also, while moving the terminal services home folders or profile paths, you can choose to retain a copy of
What is the latest version of Red Hat that is supported for a 64 bit NetFLow analyzer deployment? Having failure issues with just starting the server. I am running linux 3.10.0-327.el7.x86_64.
SDP Online - Access Points being IT-assets?
Hey guys, Scratching my head here. I noticed that Access Points are being regarded as IT assets... Is this correct? In our opinion, they should be classified as IT components instead of IT assets. I have more then 400 access points (and growing) connected to wifi controllers. Not to mention the licensing impact this has on SDP online if someone classifies AP's as such. Or am i wrong here?
Manager Approval for Incident/Preventive Maintenace
We would like to have the ability to automatically assign a manager to approve incidents, similar to the approver for service requests in the Workflow tab. This is a rather odd request since generally an incident does not need to be approved. However, because some of the functionality of the software, more specific the preventive maintenance tasks, we've found this to be a necessary request. For example, if you would like to create a preventive maintenance task you must use an incident template.
msg attachment
Hello Do you need Support Center Plus to recognize the .msg attachments as attachments and not copy that to the description while fetching e-mails into the application Can we setup Support Center Plus to attach msg file like attachment, and not copy content to description?
System Very Slow Sending Email From Ticket
When I try to send and email to a user from the ticket system, the email hangs and does not get sent or append the ticket. No errors...Just sits there. Email server is up for all other apps. Ticket system is able to pull, via IMAP, new tickets/email without error... Thoughts? :!:
Managing Hosts
I've installed the agent on four windows servers and I am receiving 385 UNIX syslogs. When I click on "all hosts", I now longer see any of the UNIX machines. How can I view them so I can delete, edit, etc. them?
Desktop Central MSP - Upgrade
I have the following version of ME Desktop Central 9: Product Details Product: ManageEngine Desktop Central MSP 9 Company: ZOHO Corp Version: 9.1.0 Build No: 91122 I'm trying to upgrade to 9.2, but keep getting ppm file is not for your build. I've tried both of the following files: ManageEngine_Desktop_Central_MSP_9_SP_1.ppm ManageEngine_Desktop_Central_MSP_9_2_0_SP-0_027.ppm When I looked at the download location it doesn't list 9112 as a version to upgrade from: Migrate from Build 91000, 91001,
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