Set Default Font
Hi There, I'm wondering if there is a way to set the overall default font in SD+, for all email correspondence? I have tried the suggestions in the following thread; https://forums.manageengine.com/topic/change-default-mail-font#49000007809269 I have tried changing the font in all the reply/forward notification templates we use under Admin-->Notification rules-- However when I press save and test the email, the font is reverting to Arial or Times New roman. We would like to set it to Veranda
Active Directory Pass-Through Authentication
Hi All. I am trying to get pass-through authentication to work. Been unable to do so. I can connect to the AD and import the users. What I can not do is as follows. Pass Through does not work. I can not log into Service Desk with AD user, even though it is imported. I have read a bunch of info about this but I am no closer. Any tips and tricks which might help are appreciated. Please Advice. Kind Regards, Olvir S. Sveinsson olvir.sveinsson@hof.is
Upgrade to 12700 - All the dashboard are empty
Hi I have just done a upgrade from 12500 to 12700, and now all the dashboard are empty. Any know why (or is it a bug ?) Regards Jan V
how can i get license for manageengine
please room i need to know how to get license quote for manageengine tools
Hide Admin user from technician selection list
Think I read you can't remove the Admin account but how can I hide this user from the technician selection list when users submit a request? This account isn't checked and a request could lay unattended. Thanks
Netflow Plug-in Data issues
We are noticing that information in the devices tab is not all there. What's confusing to me is that I'm getting 1 min - 24 hour traffic graphs, but anything beyond that is showing as blank. Is it old stale data for the 1 min to 24 hour? or is there a process that's not compiling the data post 24 hours? For example (attachments included): When I go to the device, in the traffic tab I pick last month report the data seems to stop around March 3rd. However if I stay in traffic on the same device
After Upgrading from 9.2 9200 to 9.2 2907 - Clock is not showing in the incident ?
After Upgrading from 9.2 9200 to 9.2 2907 - Clock is not showing in the incident ? Any once can help me or is there any way that I can get the report where I can get the time spent for each status of the incidents. Regards Sanjeevan
Resolved requests being marked as Opened when a reply is received
is there a way to stop a call status being changed from resolved to open when a reply is received after the status was changed to resolve please? i have it set not to reopn calls and to append with requesters reply, this works fine if the case status is actually closed, but if we select resolved, in this instance we do this when the issue has been resolved but we need the requester to test and confirm, the request then replies to confirm and the case then gets automatically set to open, and the
Depending Resource to Item
Hi Dears is there any way to dependent an Item to the resources? when i change the item i want resources change dependent to that item. is that possible? Thanx
how to scanning cisco ip phone (303)
how to scanning cisco ip phone (303) ?
Alternate Login Page?
Hi, We use (Micro Focus) Access Manager to front end/SSO many of our services, and I'm trying to do the same with ServiceDeskPlus. We can pass a 'FormFill' to a URL and the form will be submitted silently, prepopulated with username, password, Domain etc. There is a lot of Javascript that seems to be stopping an auto-submission of the username/password/domain that I am trying to pass through. Rather than mess with this, is there a simple HTML example of a login form that will successfully login
not able to add worklog in some browsers
Hi, I have installed Manage engine serivice deskplus 8.0. I am not able to add worklog when I am using Google Chrome, IE or Firefox. I got an error message like this in Chrome, "exception occured when executing post invoke script parent.localMCNavigator('RequestView',250) MSG : Object [object DOMWindow] has no method 'createMCSearchRow' I am also not able add resolution and view history. Anybody is aware of this issue? Thanks.
SQL query for OpManager
Please I am trying to generate report of network traffic in-flow on an hourly basis and copy this report into my postgresql database. I can view all the opmanager database tables from my postgresql but i don't know the specific tables needed for this sql operation. The tables in database don't bear there usual names. Please can you also possibly send me the required code to do this operation as well.
Note Template
Hi, Add please note template in the new patch. This is a very useful function. Thank you!
Slow in Internet Explorer, Fast in Google Chrome.
We have the latest version of SerivceDesk and have turned on Pass Through Authentication. Going to the service portal homepage in Internet Explorer 11 you are presented with a blank white page for 15 - 20 seconds before the home page loads. In Google Chrome the same page loads instantly (under a second). Same with other pages, for example the Dashboard. Internet Explorer takes 15 - 20 seconds to load all the boxes on the page (Task summary, SLA Violation By Priority etc etc). But In Google Chrome
Firewall Analyzer - Palo Alto Firewall Support lacking
Downloaded and installed the trial of Firewall Analyzer and it looks very good. Unfortunately, you don't support the Palo Alto firewalls for Rule Management (including optimization). Surprising considering Palo Alto firewalls are so widely deployed these days and they're gaining market share. I'll have to uninstall your product now and look for a different vendor but if you ever add full Palo Alto firewall support, please let me know. Thanks!
Servicedesk-plus1.log getting maximum size very quickly
Hi all, /var/log/servicedesk-plus.log getting maximum size very quikly, please tell me why this is happening. Regards Gireesh
SDP / JIRA Integration Issues
I have recently tried to integrate JIRA with ServiceDesk Plus. I have done as much as I can but have hit a wall in trying to get the most out of the libraries provided for integration with JIRA. I have copied in the JAR file, HTML needed files as well as created the menu item to initiate the process. The Project list auto populates along with the issue selection and all the inputs for the combination. What is heavily lacking in the documentation is how to configure the XML file for use with the HTML
Disabling MSSearch Service Monitor for SQL Server 2008 R2
Hello All, We are using OP Manager to check our Production Servers and we have Alarms as shown below: The above server is configured with Windows Credentials and the default SQL Template was automatically assigned by OPManager. However, looking into the services.msc and also the SQL Server Config Manager showed that the MSSearch service does not exist. Also we have never used or required this feature. Can someone guide me on how I can disable this alarm which keeps going off and causing unnecessary
Hide mobile phone numbers
Hi I want to import all users mobile numbers in to AD for use with manage engine password reset function but i don't want them to be visible to other users on GAL. What is the best way to achieve this. Thanks
Gina doesnt work on Win 8 and Win10 computers that connect to Virtual servers running the Gina client.
Good Morning, I have been evaluating ADSelfService Plus to be used in a Hyper-V Remote Desktop services environment. My users login to their Virtual servers via RDP to get their Virtual Office desktops. Each of the virtual Servers will be installed with the GINA agent to support password reset / account unlock through Logon Screen. This methodology works fine when the user uses Windows 7 but doesnt work with Win 8 ir Win 10. If I lock out a userid by not getting the password correct I expect
Active Direcory and fields
Hi, is it possible set the impact depending on a users OU in AD? Thanks
Simple Display Name attribute in Exchange Tab
Hi, I cant use turkish characters in "Simple Display Name" section for Exchange defination. Is there a solution?
ADManager after logon directed to /j_security_check page
When users try to logon to our ADManager instance they see the user logon webpage and enter credentials. They are then sent to a j_security_check page with the following messages. Unable to connect Sorry. The requested page could not be loaded. Some possible reasons could be: Direct access to the URL is restricted Accessing the product from multiple tabs We are running build 6351 now. We have a F5 load balancer in front of this Windows 2012 server so users can use our *.domain.com ssl certificate
Define Target by commas not work
In the new versions, define target by commas not work or not operating. I need this option, I have over 1000 computers and I can not make manually. in this way, DC It is not functional for me.
How to activate user feed back after resolving the ticket
How to activate user feed back after resolving the ticket.
Additional Notification Rule for Request Closure Details Comments
Hello Our Requesters can Close a resolved Request with the Close Request Link and leave a message. It would be very useful if there was an additional Notification Rule for the technicians to send an email with the comments of the requester. e.g. the company director leaves a message and nobody is going to read it, because the technician is not going to check the resolved requests. (see picture in attached PDF) Regards, Markus
USB policy with desktop central
Hello everyone, I am new in the products of ManageEngine and I am learning now, but I was searching for an option to block USB with Desktop Central. I saw in the configurations tab-> configuration->secure usb the possibility. But it doesn't look at my requirements. Oké, it blocks USB to my computer park, but what if there are new computers? Do I need to redeploy the configuration? Also, if I want to exclude devices and we want one more excluded device, is there an option that it will apply to all
Feature Requests after going live...
We recently went live with ServiceDesk last month and thought I would compile a number of issues that have come up that have come to me as requests from technicians using it or are obstacles I have faced --some of these might already be on your product roadmap. Business Rules - Trigger rules based on operational hours Trigger rules based on ticket status Make available the shared fields under Service Catalog Business Rules that are under Incident Business Rules Change- Make the Change Calendar
child task doesn't start
After update SDP. Now present version 9.2 build 9204 question: After the request opened, starts the pearent task. After we closed parent task, the child task doesn't start. If will press "trigger" child task, error will be shown "Cannot trigger tasks which has parent. [410]" 410 -id children, not id Parent
Strange differance between free and enterprise
Hi, We have Desktop Central Enterprise edition in the office and I have the Freeware edition installed at home for my home network and I've noticed that on the freeware version when deploying a configuration I'm able to select computer from targets form the go but on the Enterprise edition I have to select a remote office, then a computer which could lead to something being deployed to the whole domain. Free Edition Enterprise Edition Any ideas why? Stephen Fowles 3rd Line Support Technician North
Applying Draft Configuration to multiple Devices
Hi , I need to ask how can I make a draft configuration tha I can apply it to multiple devices . Example : if need to enabme SNMP for multiple Cisco switches , can I make the SNMP command in one draft , then apply it to my selected devices ? best regards
User Notification Emails
After several years of using ServiceDeskPlus we've decided to turn on user notification emails. We wanted a user to get an email whenever a request is updated or closed. Closed is fine (we actually send out a survey as well), but we're struggling to see what counts as an update. Closing the call seems to count, but adding a note or work log doesn't seem to trigger it and we're trying to make it as easy for the user as possible without requiring them to login to see updates.
update Assets from csvfile
Hi Is it possible to update assets data from csv file ? I would like to updates Acquisition Date and Warranty Expiry Date based on Service Tag.
Hide "Forgot your password?"
Hello, Is it possible to hide/delete/modify the "Forgot your password" link at the login page? We don't want that our users mistake this option (admin oriented). Thanks. Regards.
Remove Waiting Approval from Self-Service
Hi! Does the ManageEngine has a way to remove the "Waiting Approval" from the Self-Service Portal? (Requester Home Page) I Don't use this feature and I want to keep just the Pending requests. Is there a way to do this? Thanks!
API. Powershell. Techician not put in new request.
Hello. I use the API to create requests. To create a request using Powershell: <Operation> <Details> <subject>" + $subject + "</subject> <requester>Робот</requester> <description>" + $description + "</description> <site>Широтная (shi)</site> <technician>Пятов Владимир Александрович</technician> <level>Инцидент</level> <category>КИС</category> <subcategory>1С 7</subcategory> <item>Ошибка репликации - РИБ</item>
Creating a request through API
Is there a way to create a request via the API and not notify the contact it’s associated with ? I know it's mandatory to enter the contact's email for the request to be created but after that's done, is it possible to disable the email that goes to the contact and says "Your support request has been received..." Thanks
Scheduled Reports Missing for Few Days
Hi There, We have scheduled to send 24 hour bandwidth reports, however we did not get reports emailed for few days and received a reports yesterday. Could you tell me if there is way I could check why emails were not send? Or point me to the location of the log files? Note: There is no issues with the email server and reports are not in Junk! Thanks, Rijath Mohammed
How to give permissions to users in a site to view assigned tech and priority columns?
Our IT Department is new to ManageEngine and we are still learning all the features. One thing we would like to do is to give permissions to ALL of our users to see their assigned technician and priority. Right now we have configured all users to see all requests within our site but I have not seen a way to configure where they can see their tech and priority as stated above. Right now, those columns says "Not authorized". Is it even possible to to give those kid of "permissions" or "views". Thanks
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