Good Morning,

I have a problem where when replying to a work order (or forwarding) you get the window to type your email. You type it and press “Send”. The message goes away and you are left with a blank window and no message.  When this happens usually all I have to do is exit the window and then hit reply again and type the email again.  Usually after that it works the second time.

It seems to be random in when it happens. I can’t find a pattern as to when it will and when it won’t.  It is frustrating for sure though because you have to re-write your correspondence.  I’ve gotten in the habit of copying my entire message before hitting send because I don’t want to redo the whole thing.

This has been happening for a while but at a very low occurrence rate (< 1% of the time) So we have just dealt with it, but since our last update (to Build 9204) it happens much more frequently (50% or more) of the time (I have had 2 of 4 fail in the last 30 minutes) and that is about average across all of our technicians.

Any help we can get with this would be appreciated.  I submitted this as a ticket to the support email as well.

Thank you,

Steve