9207 CSS broken in IE 11
After upgrading last week, it looks like IE 11 is not displaying the "edit request" page properly. Fields from the right half have wrapped around and overlapped on the left. Like this: Is there any way to fix that? This only happens in IE, not Chrome or Firefox.
How to show inline images in a ticket?
Hello, I am using a SDP standard edition on premises. The server is based on Ubuntu, and one server is setup as both application and database server. While the tickets are getting fetched from email, the inline images in threaded emails are not getting displayed in the ticket itself. The hostname is servicedesk.mydomain.com When I right click an inline image in the email thread, and click open in a new tab, the image doesn't appear with the below link - http://servicedesk/inlineimages/WorkOrder/403/0.jpg
Survey 'design' sandbox
We are going to be overhauling our survey that is sent out to end users but during that process, while it is being fine tuned for the answers we need, it would be handy if there was a temporary design area. This way we can setup the new questions before it goes live. Possibly even a survey list where you could have 2-3 optional surveys. P.S. - We are discovering that having a built-in SDP 'Sandbox', where many things can be tested without affecting the production version, would be extremely handy.
ShoreTel Phone and SDP integration
Is there a connector/configuration that is available to hookup our current ShoreTel system with SDP? I'm looking to have the inbound calls route through SDP and create a ticket. I'd also like the pop up feature that is similar to what many CTI systems have. I'm pretty sure that ShoreTel doesn't. Either way, does anyone have any suggestions for CTI functionality with SDP? Any insight is appreciated! Mike
Advanced Analytics
Is there an additional charge for using the Advanced Analytics? It sounds like a more robust reporting engine that we might eb able to use is it's included with the SDP license. Thanks David
Update from 9.0.X to 9.2
Hello, we are moving our installation to a 64bit windows server 2012R2. The 2003R2 installation is at service pack 9.0.X. We plan to upgrade the old installation to the most recent version 9.2 and export / import the data from the old to the new system running a fresh 64bit 9.2 installation.. Problem: We need the service pack to upgrade from 9.0 to 9.2. Not all of them are available on the sp-page. Where do we get the older packages from? Thanks in advance, -Thorsten
Yellow Notes
Please Please put the yellow back in the notes icon.
Shortcut to add worklog in Project
We want a new screen to submit the work log as suggested in the design for two purposes: 1. Simple and short way to submit the work log 2. Track the users time every day via report More Details: Add new Tab for Project time sheet When the user want to create new work log (time sheet); he will click on New Time Sheet New screen will pop up to the user to enter his time sheet: Where the project list can be found in the project tab and related task will be selected when the project is selected
Editing Device Template / Monitor OID?
I'm trying to edit an OID to create a custom monitor (or enter it manually, I don't mind!), once selected through the MIB browser it's not editable when creating the monitor - so it uses the table ID, and I can't select the instance. Useless for my purpose where different instances need to be monitored and have different values! Has anyone found a way to select an instance (i.e. edit the OID to add ".1" or ".2") for the individual interface's parameter to be read? Thanks, David H.
I´ve upgrades ServiceDesk to latest version 9207 and assets tab not showing the inventory
Hi team, I have updated today from 9205 build to 9207 and then I started experiencing issues on the Assets tab, for some reason is not showing anything and then I´ve tried to look for the assets group and shows a list but whenever I try to open any of the assets I am getting the same error. As well the Support Tab gives me an error. Now, I´m not able to see all of my assets and need help ASAP in order to fix this issue. Database I have is Postgres and I did a backup before updating, before making
last 90 days report
Hi can someone assist with Reports Reflect the following: Open tickets only filter to 90 days Tickets closed within the last 7 days.
SupportCenter Plus doesn't start
Hello, SupportCenter Plus build 7804(db: mysql) doesn't start after restoring from a data-file backup. Errors from serverout0.txt: [14:30:11:995]|[07-24-2014]|[SYSOUT]|[INFO]|[10]|: [JBOSS] ServiceController: Problem starting service adventnet.deployment:service=DeploymentManagerjava.lang.IllegalArgumentException: Row instantiated for an unknown table: TierComponent at com.adventnet.persistence.Row.<init>(Row.java:165) at com.adventnet.persistence.Row.<init>(Row.java:121) at com.adventnet.j2ee.deployment.service.internal.DeploymentManagerSupport.startService(DeploymentManagerSupport.java:117)
How to get query totals please
Hi, I have a working query, but would like to see totals in it - could you advise whether that's possible? Query is below, and screenpic of results is attached. SELECT ddef.Deptname, chdt.CHANGEID "Change ID", CTDef.Name "Change Type", longtodate(chdt.Createdtime) "Create Date", priodef1.PRIORITYNAME "Priority", chdt.TITLE "Title" FROM ChangeDetails chdt LEFT JOIN PriorityDefinition priodef1 ON chdt.PRIORITYID=priodef1.PRIORITYID LEFT JOIN Userdepartment usd ON chdt.TECHNICIANID=usd.Userid LEFT JOIN
Can't change Notification Sender address
When the domain is changed for and the sender details for notifications the system does not update the sending address when an actual request is opened. When the notification e-mail is received it still shows the old domain/email address and sender name, not the newly updated one even though it shows the correct info in the settings page. Strangely though when replying to an assigned request the correct email/domain is used in the sender field, but when replying to a unassigned request it uses the
RDP login Alerts
How can I setup Alerts for RDP logins to certain servers in Eventlog Analyzer? The alert should be able to show the user who has logged in. The Microsoft-Windows-TerminalServices-RemoteConnectionManager/Operational shows the entries but how do I configure Eventlog Analyzer to collect these entries.
Manage Applications - Where do I find it?
I'm following the article here: https://www.manageengine.com/products/eventlog/user-interface/terminal-server.html?utm_source=elaproduct which described how to add a Terminal Server as an Application. I have already added the server using the 'Add New Host' procedure. How, the article states "go to Settings > Configuration > Manage Applications > Add: Terminal Server Alternatively you can also use the following navigation Home Tab > Applications > Add Live host " I don't see anything about "Manage
Discarding Duplicated Requests
Hello, All, We can make a business rule or in other place, a rule to discard duplicated request? For Exemple: In mai, 01 was opened the request, for requester MAN01: Category : A Sub-Category : A1 Item: AA1 Status: OPEN In Apr, 01 was opened the same request, for requester MAN01: Category : A Sub-Category : A1 Item: AA1 Status: OPEN Service Desk On Demand, can recognize that is the same request, and replace de status for "CLOSE-DUPLICATED". Any ideas? ty, Regards, Roland
Form Rules - Add Resolution Text
Hi, I have our Request Closing Rules set so that a Description is required. There are certain ticket's that I want to create a form rule so that when a user changes a status to "Resolved", we automatically add some text in the Resolution Description (e.g. Resolution not required). Can this be done via Form Rules? Will this rule be run when editing multiple tickets? Anybody have a snippet of code? Thanks. Kevin
Hi i have question. Why rule asset cannot create new product in Service desk plus
Asset team manual add asset to service desk plus found not product to select and cannot create new product show"not authorize " but rule technical to asset team
Regarding vulnerabilities disclosed in seclists.org
Hi, This is with reference to the security vulnerabilities in Password Manager Pro disclosed by security researcher Sebastian Perez in seclists.org on 4 April, 2016. The vulnerabilities were largely addressed in PMP builds 8300 and 8303 and if you are using PMP versions 8303 and later (released in Dec 2015), no action required from your end. If you are using versions 8302 or earlier, you need to upgrade to 8303 or to the latest version 8402. Here are some background details: Security researcher
Merge Request via REST API
Is it possible to merge requests via the REST API? I can't seem to find it in the API documentation.
Access to SDP via VPN stopped working
Is anyone having issues connecting to SDP via VPN please? ours has worked fine but after having to reboot the server, i now cant get access via VPN - i have RDP'd onto the server via VPN and can access it that way, but not from my own remote connection. i upgraded my version to the latest one last friday (1st April) and it had been working ok, but we had to reboot the server out of hours and since the reboot i can no longer access SDP through VPN.
ODBC with Postgres
Hi, It's possible create a connection like ODBC with the Postgres database? For use with Excel Thanks in advance Mike Diamond
Self Service Portal - Pasting Images
Hi, The current process of having to screen shot an image, save then upload just seems rather long winded. Instead our end users when replying to a ticket in the self service portal just want to be able to straight copy and paste into the body of the call. Is this possible? Thanks, Tracy
Agent on server?
Is the desktop central agent suppose to be installed on the server or is the server not suppose to manage itself?
Where is Time Elapsed Analysis
Hi All! After upgrade to 9207 Time Elapsed Analysis was removed from tab :( Why? Where is time info per each request ???
View all reports
How can I view all reports, including those created by other users? With SD administrator rights, I see only the records, that I have created myself. The problem is that someone had created a report for an employee who is now discharged and continuously receive notification that the message can not be delivered. is it possible to view all existing reports through SQL query, with a note which employee created it?
SDP 9.2 build 9203 asset agent issues
Our SDP is installed on a debian Linux install. We have recently started upgrading the agent version on the assets from a combination of either 1.17 or 1.19 to version 1.22. To perform the upgrade on the systems, I went into assets and workstations, workstations with older agent versions. and would select machines and then go to actions and then upgrade. some of my systems would install the upgraded agent correctly, others I had to connect to the system' registry and add the information for the
Survey Page Is Not Following the Site Theme
Hi, Our survey page does not follow the site theme. It seems to stretch out our logo and doesn't change to the theme of the rest of the ServiceDesk site. It stays the default blue color. Do you have any fixes for this? Thank you, Steve
Buisness Rule not work.
Hello. I need help. I created business first business rule. 1. I added a one category - Bank Software. In this category I created a sub-category - Payments, Cards. My business rule. If a sub-category corresponds to the value: Payments, then the application must be transferred to the group Payments. After creating the application, the filter exhibiting group payments and the application is not there. It can be seen only in the filter all applications. Why not work?
Managed Server failover and resilience
Hi, What is the current approach to provide resilience to Managed Servers? We have 2 physical sites and i would like to have a Managed server at each that provide monitoring of the same components. If one was to go down then the other would take over and continue monitoring. I have read, and attempted to implement 'Applications Manager Failover for Higher Availability' This does not appear to provide a solution for this as when i add a monitor to one server it does not appear on the other.
Duplicate Technicians
Having an issue with service desk plus. I see the same technician twice in the dropdowns, but they only exist once in the user/technicians configuration. Any ideas?
Image in email notification
Hi, Can i insert the image or use HTML format in the email notification template?
Inventory Scanning not occurring since update to Build 92029
I have not had any updates on the inventory of any of the 700+ computers I have running Desktop Central since I updated the Build on Friday. No other changes to the system have been made since updating the Server build
Opmanager Backup Fails
Opmanager backup fails with the following error jdbc.BackupException: Error writing data to file. at jdbc.BackupDB.dumpDataToFile(BackupDB.java:157) at jdbc.AbstractBackupDB.backupDB(AbstractBackupDB.java:80) at jdbc.AbstractBackupDB.doBackup(AbstractBackupDB.java:438) at jdbc.BackUpImpl.backupDB(BackUpImpl.java:72) at jdbc.BackUpImpl.main(BackUpImpl.java:210) Caused by: java.util.concurrent.ExecutionException: java.sql.SQLException: Error writing file 'C:\Program Files (x86)\ManageEngine\OpManager\backup\temp2\opmanager\VHostDiskStats_2016_03_30_5.bkp'
Quick-Search for users open requests
I'm wondering if there is a way to build a menu feature around this or if there's another way to do this: From what I understand, if I want to find a user's open ticket, but she isn't necessarily in my filtered view or my group, the process is: 1) Change the filter from my filter to All Open Requests. 2) Scroll to the right to find the magnifying glass [Feature Request: Put the magnifying glass on the first entry instead of the last] 3) Scroll back to the left to find the requester field. 4) Search
Congratulations!!
We upgraded to Build 9207 on the weekend. One of the first thing I noticed when I opened a ticket is the look of the fields below the Description field, specifically the layout. This is a great improvement making it much easier to read the information located in that area. I'm attaching a screen shot. I like this layout. JMichelD
Inventory tab not updating since apply build update last week.
I applied the build patch on Friday and Inventory page has not refreshed since. I can loo at recently installed software report and it show it there, but the computer audit summary and 5 most recent software changes have not updated or changed since the patch was applied to the server.
Closure Code - An Error has Occurred
When a technician changes a request to closed and the closure code pop-up appears if they do not fill anything in we get presented with the attached error. There should be a quick way of editing the closure codes (or I cannot find it) other than changing the request status back to open and then closed again. Trying the above still closes the job but the error appears anyway.
Updating to 9207 from 9003
We are running on version 9.0 Build 9003 and the newest is 9.0 build 9207. Will I need to apply all the previous builds before I can apply 9207?
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