Restrictions for Group Assignment

Restrictions for Group Assignment

Hello,

Is it possible to set up a restriction that would allow a technician to only assign a new ticket to their own group or the Help Desk Group?

We want to start forcing tickets to go through our Help Desk and not allow technicians to assign tickets to other groups.

If you need any more details please don't hesitate to ask.

Thank you in advance!

Chris

                  New to ADSelfService Plus?