List of Variables
Hi, Is there any KB with all variables that can be used in reply and notification emails? Thanks, Adrian
Request Creation times out by an hour during summer months
Hi, I've generated a query of what time calls are being raised by hour and I'm getting strange results in Summer months. It would appear that British Summer time is not properly applying as calls are raising on average exactly 1 hour earlier for 6 months of the year I've checked the personalise screen and I have a star after my time zone so daylight saving time should be applying? I've seen various articles about this from years ago -https://forums.manageengine.com/topic/time-changes-to-gmt-when-uk-on-british-summer-time-%28bst%29 and
Some kind of trouble with Rich Text Format
Hi there! Great product! Thank you again! While editing an email, solutions or notes everything is shown correctly. As far as the text is saved, the extendend line spacing isn't shown anymore. The well formatted text changes to a compact text block. Especially for emails (MS Outlook, HTML Format allowed) this is not beneficial. Is it possible to change the display mode in sdp, so that text is formatted identically (edit / Display)? And, what could we do to get nice emails in html Format? Currently
Analytics Plus user interface lockout due to maximum concurrent sessions
Analytics Plus doesn't allow concurrent login sessions. A warning is displayed when there is more than one concurrent session per user account. It is recommended to clear the sessions in order to access the user interface again. The following Gif illustrates the action to be taken.
Last Polled Value of a Performance Monitor
Hi, I am testing OpManager V12 and I'm having some trouble with the "Last Polled Value of a Performance Monitor" widget, if I test the monitor gives me the correct value, however when I add the widget to any dashboard and select the monitor I ant to display it shows no data at all. Any idea what might be? Thanks in advance for your responses
unpicked notification not working
Hi Support, I have set up the "Send notification to technician(s) when a request in this group is left unpicked." to 1 hour to send an email to me - but i don't receive any notification and i know there are tickets in the queue - is there something I'm missing? 1) Database: PGSQL 2) Version and Build of ServiceDesk plus you are using:9.1 Build 9100
Request - For Web Farm Monitoring
We use hardware Load Balancers, in front of our web farms. On each individual servers, I have a URL I can go to, to see which server, is actually active. Basically I go to my http://myserver.domain.com/Server.txt and the only content here is: Server1; or Server2; or Server3\ What would be nice on my URL monitor for http://myserver.domain.com/Server.txt if I could define a list of acceptable values (Server1; Server2; Server3), and have opmanager display which of those values (value1; value2;
Cannot find "generate API" anywhere
Hi, I've been trying to find the 'Generate API' function everywhere in SCP but cannot seem to find, it says it's under the Support Reps and also as below under Global Settings>Application Settings>API - but nothing listed. Yes, I'm logged in as administrator but still cannot find. Your assistance please? Running v8007. Cheers! Craig
Password Expiry Notification - only to one user
Hello all, I'm new and I apologize in advance if I am asking a common question. I did search first. I would like to report on an OU of users in AD. I would like to be notified of users with soon-to-expire passwords. But I don't want to email the users or their managers. I just want a report to me for review. Is this possible? Thanks, Paul
Cierre de Ticket y evaluación
Buenas Tardes Quisiera saber si es posible que al momento de cerrar un incidente en al aplicación solo llegue un correo de cierre donde se incluya la información : titulo de Ticket Solución del Ticket y el link de evaluación del mismo. Gracia y saludos
Technicians reply to notification email and requesters dont receive the reply
When a ticket is generated in the service desk, it sends notifications to technicians in the assigned group. The technicians will sometimes reply to that notification email and it is not getting to the requesters. In the ticket, the technicians reply is locked and the reply does not get to the requesters.
HTTPS with COMODOR certificate
Hi, I need HTTPS in my helpdesk, but I recieve error encryption (weak-ephemeral-diffie-hellman-public-key-error)I followed the url https://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html I need to configure anything else?
Sharepoint
is it possible to send reports to a SharePoint repository instead of e-mail or a network folder? if so, how? if not, can you look into adding that in the future?
Creating summary and pivot views using Analytics Plus
Click here to know more about Analytics Plus.
How to import data and perform an auto-analysis using Analytics Plus
Click here to know more about Analytics Plus
Creating vibrant ServiceDesk Plus reports using Analytics Plus
Click here to know more about this integration.
How to create charts with Analytics Plus
Click here to know more about Analytics Plus.
How to integrate ServiceDesk Plus with Analytics Plus
Click here to learn more about this integration.
How to integrate ServiceDesk Plus with ManageEngine Analytics Plus
Click here to know more about Analytics Plus
ServiceDesk Plus and Active Directory integration
Hello! I am using ServiceDesk Plus version 9.2 build 9209, on Ubuntu Linux . I need to Enable Active Directory Authentication in our ServiceDesk Plus But when i click on "Import Requesters from Active Directory" link, I get message "Active Directory authenticathion is not supported on non-Windows installation". What can I do in this situation? Best regards
Running Reports on multiple browser tabs
Hi, I have a frustrating issue at the moment with running reports on multiple tabs within my browser. If you try to extract data as csv when you have multiple tabs open, the report will not extract the data from the tab you have open and instead will give you the data from the recently opened report. Does this sound like a system issue or a browser issue because it is an accident waiting to happen. Your Version : 9.1 Build 9112 Peter
Improvements to the Dashboard.
This is purely a cosmetic feature, but it would be nice to be able to get more information at a glance from the dashboard. Most people have widescreen monitors these days and it would be nice if you could get more on it. Unless we change the font size, I get 3" voids on either side of the dashboard. Seems a waste of space. I'd like to see more gadgets available to the Techs. Things that show meters (like the SLA meters) for anything from ticket load per tech for example. Thanks Jason
problem Web page only Firefox open
hi afther update to 11 webpage only open in firefox browser
restore a copy
Hello I have ManageEngine ServiceDesk Plus and I need to restore a copy, how can I do that? Thanks
ServiceDesk Plus 9210 Released
Dear Users, SDP 9210 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9210: SD-46251, SD-58815, SD-21277, SD-34788, SD-60147 : Vulnerability in “Keep me signed-in” feature. SD-60086 : Active user sessions not being destroyed/invalidated after a password change. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards,
9209 Update
After Updating to this version (yesterday) we cannot merge tickets. I don't see this addressed in the next two patches. Is anyone else experiencing this?
Open beta launch of Analytics Plus - Advanced analytics solution from ManageEngine
Hello there, We have some great news! ManageEngine has crafted a perfect solution to meet your ITSM needs to ensure that you get high end IT service delivery. Introducing Analytics Plus, a self service data visualization and analytics solution from ManageEngine.Using this solution, ITSM users can get a flawless visual representation of their help desk, in the least possible time, enabling them to make smarter decisions. Now you can create reports and dashboards quickly and flexibly without the
Problema para eliminar solicitudes de Papelera de Reciclaje
Buen día, Tengo la versión 9.2 Build 9207 de Manage Engine Service Desk Plus. Al querer eliminar las Solicitudes que se encuentran en la Bandeja de Reciclaje me marca error: "Error al eliminar la(s) solicitud(es)" Existe alguna manera de eliminarlas de alguna otra forma? Gracias y saludos.
Opmanager probe issue
Opmanager probe is disconnected from DB server continuously,but opmanager probe services are running only, No updates regarding probe is disconnected from db at central server.
Custom logo on a workorder
Hi there, We want to export workorders (print to pdf printer) and send to customer as attachment when service call is closed. Right now all the techs have to fill the paper workorder and the resolution page in SD MSP because we can't put company logo on a ticket detail page. Is there a way to get rid of annoying paper for us and switch to SD MSP completely? thanks, Dennis
Schedule Reports + DST
Good morning. All of my pre-scheduled reports are now running one hour behind since we changed to Daylight Saving Time yesterday. The system time on the server is correct. Please advise.
Training In The UK
Hi All, The company I work for have been using Manage Engine Service Desk Plus for sometime now however it is not been used effectively and we are now wanting to have other departments using the Service Desk for audit reasons as well as making processes a lot smoother. We are also very out of date in terms of a version and on an old server. I was wondering if anyone knows an expert in the UK who would be willing to help and train myself and another college on how to set the Service Desk up to
Opmanager stuck at internet explorer screen not working after installation
Dear ManageEngine team; AOA: hope you are in good health; I want to try your opmanager application for network monitoring on switches SWR 2024 cisco layer two switch.first tell me is your software support layer 2 monitoring of traffic and other things on switch mentioned above,secondly i am installing it to my normal PC on win7.but after installation completes the internet explorer browser window pops up and screen stuck to initializing module and please wait.i have selected standalone option during
Can not add two users as manager(Owner) of Distribution group.
Hi Support Will this be added or fixed to allow my help desk to add two users a manager of Distribution group? Mike
ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus Integration Available
Dear User(s) We are happy to announce the integration of ManageEngine ServiceDesk Plus MSP + Advanced Analytics Plus tool. Managed service providers (MSPs) consistently strive for a competitive edge to drive their business towards success and growth. Since most of the time is spent in solving tickets, MSPs cannot identify the relevant service desk KPIs that help them take stock of their operations. Painless access to KPIs, without complex database queries, enables MSPs to proactively plan for better
ServiceDesk Plus MSP - version 9.0- Build - 9005 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.0- Build - 9005. Please refer the Migration path table available here and upgrade to our latest build 9005. What's new in ServiceDesk Plus - MSP 9005? Enhancements MSPSDP-9231 : Enhancements in the 'Advanced Analytics' module. It will now include a new option to setup On-Premise integration using ManageEngine Analytics Plus. ManageEngine Analytics Plus is a self-service Business Intelligence and advanced analytics software. Issues Fixed
Widgets refresh rate
Hi, OPmanager 12. I have a simple dashboard with 2 widgets, Heatmap and Recent Alarms. The Heatmap widgets refreshes, but the recent alarms does not. Is there a way of making the Recent Alarms refresh? Thanks for your help. Cheers Norbert
Remove multiple monitors from a server in V12
in OpManager V11.6 if you wanted to remove multiple monitors on a single server there was a check box next to each monitor. You could select several and click remove. In V12 all I see is a trash can next to each monitor. Is there a way to select multiple monitors to remove in V12 or do I have to click on each individual trash can and click ok?
SMTP settings, please help!!!!!!
Hi there, We are using the AD Manager Plus and Exchange 2010. My organizations SMTP naming convention is Firstname.Lastname@Domain.com. Our problem. Currently if the new SMTP address conflicts with the pre-existing SMTP address. A legacy mailbox is created with no associated email address which then affects the creation of the users Lync account. If a user already has an SMTP address e.g. John.Doe@domain.com and a new user is being created in AD Manager Plus with the same names (John Doe), when it
USERS UNABLE TO UPLOAD PICTURES IN AD
Hi all, I managed to install trial version in my PC and I was able to upload my Profile Picture in AD and hence reflected the same on Outlook by using your tool.However other users are unable to upload their pictures, so I am the only one who can.Can you please explain to me why is that happening, whether it is licensing issues. i work for a bank and i would like to purchase this solution however with no proper motivation and required number of users for test i wont be able to achieve that. please
Next Page