dc.common.Trash.limit.exceeded
We are currently running 91099 of Desktop Central and last couple days I noticed on the Configurations tab we are getting the error message dc.common.Trash.limit.exceeded at the top of the page.
CPU and Memory Utilization not displaying in snapshot
Running OpManager 11400 , CPU and Memory Utilization not displaying in snapshot of Windows server 2008 R2 running on VMware ESX server. Verified WMI credentials working fine.
Server unable to start
después de la instalación aparece el mensaje de error Server Unable to Start y no puedo iniciar la aplicación.
Recording Logon success and failure
To record logon success and failure within Eventlog Analyser, does the host need to have Logon Success and Logon Failure enabled within Microsoft Windows. Thank you
unable to monitor win7 vm with firewall on.
Looking throught the forum i identified ports to be opened. i opened them and turned the fire wall on and everything breaks. below are ports opened for op manager. i am banging my head on the desk trying to resolve this. only way i can get it to monitor is to turn off firewall. that is not allowed where i work. any one have insite into resolving this issue. Thanks Robert SNMP-161(UDP) - Bidirectional SNMP Traps - 162(UDP) - Unidirectional (From monitored device to OpManager server) WMI - 135 & 445,
No notifications for additional e-mail on resolve reqest.
Hello Team! We have ServiceDesk build 9207 (newest). E-mail notifications successfully deliver to reqester's e-mail on resolve reqest but no e-mail sent to additional e-mail (from E-mails id(s) to notify field). Tested on many resolved reqests. Please see attached screenshots
GET 'Asset State' via CMDB API
Is there an available list of fields that we can use for parameters in the CMDB API? I'm trying to achieve an output of a particular CI Type that currently have Asset State set to 'In Store'. However, I get an error that 'Asset State' is an invalid field name. Can someone provide some input? Here's the output response: {"API":{"version":"1.0","response":{"operation":{"name":"read","result":{"statuscode":"3025","status":"Invalid column(s) specified.","message":"Invalid field name \'Asset State\' specified."}}}}}
CCTV views and real time graphs in Opmanager 12?
Just been playing around with the demo of Opmanager 12 and just have a question about cctv views. In Opmanager 11 we have several dashboards containing real time graphs and business views added to cctv to be displayed on a TV within the IT department. Is there any way of setting up something similar in version 12 as this will be the first thing my manager will ask when I submit the request to upgrade. Regards
MS Cluster - Available Storage Critical
Hello to Everyone We are using App Manager to monitor our Microsof 2012 Cluster. Don`t know why but every time I am getting error Health of MS Cluster is critical. Root Cause : Health of FMPMSSQL01-CL is critical. Root Cause : 1. Available Storage State Offline contains Failed,Offline,StateUnknown (threshold). Health of FMPMSCL1 is critical. Available Storage is online and there is no trouble. To get rid of this error I have disable alarms on Available storage but few weeks later I am getting
identifiant
Bonjour Je viens de télécharger pour tester OpManager ... il me demande un login .. mais rien ne fonctionne. Une idée ? Merci
Firewall Analyzer 8 not listen port UDP 514 and 1514
Dear admin, I have a problem as follow: I'm setup a FWA8 successfully and config listen syslog port on UDP 514 and 1514. I'm use command netstat -ano but i dont see listening port 514 and 1514. I use tcpdump, I see my firewall device have sent log to FWA port 1514 but on web interface not show my firewall device. Plese help me. Thanks Tung.Nguyen
share not adding for auditing
Hi, I have set up file auditing within ADAudit Plus for one of our file servers and its picking up changes fine. However I am unable to add certain shares for monitoring. I have tried to manual add the sacl permissions and add the share but they are never added to the list of shares that are being monitored. Thanks
Problem assigning domain to account
Hi! I'm having a problem to assign a domain to a new account. By mistake domainB.local was added to the MSP Account, and now I need to assign it to a new account. The problem is that the add new domain wizard gives me this error: I cannot find where to remove the domain from the MSP Account. Thanks! Regards
field locations on templates
We are working on some new templates for requestors, we design the form and put fields in various locations to make the form a logical sequence. When we press save the form seems to render/move fields by itself and change where we wanted fields placed. We have a desktop publishing expert and if there isn’t a solution to the above is it possible to design our own HTML forms?
Change Review Schedule
I've noticed that on the Review stage of an SDP Change Record, there's an option to schedule a review with the following fields found under the Review text box: "Next Review Schedule: {date} {time}" Just wondering if reaching that scheduled date time triggers an e-mail or a notification somehow? Or is it just a field for reporting on?
Cannot login (second application on server)
Hi all, I have been using ADManager on a Win 2012 domain controller for a while. I login with the admin user and I have only changed is password. Today I am trying to install EventLog Analyzer alongside on the same server. After installation, I am asked to login. I have tried admin/admin and also the ADManager's admin credentials but to no avail. What can I do to login for the first time? Note: I have not enabled any LDAP binding on any app. Thank you in advance
In house installation - backups- documentation
Hi, I am evaluating the use of MDM plus (in-house), I would like to know what files/folders I need to backup in case the PC/server fails and be able to recover. Also if I implement 3rd party SSL certificate, then if someone delete those certificates from the computer, how to re-gain access to the console once https has been enabled? Do you have documentation for moving the MDM plus (inhouse) to a different computer ? Thanks Leonel
Did you know - How to force users to update their contact information in Active Directory?
ADSelfService Plus lets you ensure the presence of required user information in Active Directory by coercing the users to update certain important fields when they log on to the user portal. This option will definitely help a great deal in keeping your Windows Active Directory up-to-date with regard to end-user information. Steps to force users to update contact information Log on to ADSelfService Plus Go to Configuration ->> Administrative Tools->> Self-Update layout. Set the required
Merging tickets using email headers
This issue is causing us a lot of problems. For example a user sends an email to the helpdesk cc'ing his manager. His manager replies to all with an update of some sort. This causes 2 separate tickets to be created in the helpdesk. When there are multiple people CC'ed and a lot of them reply all, this issue is becomes a huge problem. Our old helpdesk software was able to merge tickets based on the email headers "Message-ID", "In-Reply-To", and "Thread-Topic". It would merge them if these matched,
Create Business Rule with a match on Group
I need to create a business rule that matches on Group and on Request Type. However "Group" is not available as a selection, can this be modified so I can use group? Without it we end up capturing groups we do not want the business rule to apply to. Thank you, Erick Grimmer
Help can't renew license and error message
Please I am trying to renew my license for manage engine service desk plus standard and the link to do so isn’t opening i.e the drop down from help. I have been having pop-ups error message since it got to about 7 days to expire, when I see this message I realise I can’t right click and infact a lot of the modules don’t work. I already have made a request to get a license to renew even as I have a license downloaded since the 23rd of February, was just waiting on the initial license to run out.
Use of Description Box in Templates
How are most people using the Description Box in the ticket templates? We use ours to describe how the requestor should complete the template however, it leaves us with the challenge that there isn't a box for users to describe their issue in detail. Please view my attachment document. Looking for feedback!
What does Status color do?
When creating a status you can give it a color: but I don't see this anywhere on the requests screen: So what effect does setting a status color have?
Backups failing
Hello, we have been receiving this error message on one of our SD+ Standard servers running build 9201 It has happened every day for the last 5 days, first failure occurred on the 17th of March. Backups are scheduled to run daily. All other servers running build 9201 have no issue, server has 4GB memory and is only running SD+ on it, and backups have been running fine for the last two years without this issue. Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database
IP Telephony to b eassigned to the users automatically
This will help on managing the assists, our request to assign the IP telephone automatically to the user same like the workstation.
Tech with ChangeApprover role can't approve change submitted by tech with Change Manager role
Hello, In my organization, we have one person with the Change Manager role. We have several other admins with the ChangeApprover role only. I submitted a test change (I have neither Change role on my account) and one of the admins with the ChangeApprover role was able to successfully approve and reject my change. However, when the tech that is designated as the sole Change Manager submitted a change, the techs with the ChangeApprover role are unable to approve the change. Can someone explain what
Real Time Graphs
Hi all, I have some dashboards added to cctv to be displayed on a TV in the department. Some of the dashboards contain real time traffic graphs. They update well (every 10 seconds) but after lets say a day they stop updating. and they dont update even if you restart the server. they only start updating again after i repair the db ... but then after one day they stop again Please note the attached pic and note the time in the other graph is stuck. Please advise. Thanks,
Russian symbols in filename in attachment or Solution downloading problem.
Hi All! Since some of updates (not last 10 bilds) we have problem with russian filenames attached to case, attached to email in case or in all Solutions. After Downloading all russian symbols are replaced by spaces. If filename in english - thak is OK. Current version of Service Desk- 9207. Current Browser - Google Chrome Try another Browser - Microsoft Edge - same issue. Is it issue in ServiceDesk or maybe it is Java problem? How can we correct this problem with russian symbols? Thanx for
Mass Request edit Issue........
If I click multiple requests and then click Actions>Edit Request, a dialog box appears which allows me to edit one or more fields. The default for the fields are "Leave it as is". However, if I want to put the selected tickets into a particular person's queue, I have to change the "Site" to something other than "Leave it as is" in order for the Group and Technician drop downs to populate. I am on 9.1 9109
Create Custom Script - Change Status when reply
Hi :) I would love to create a custom trigger that would change the 'status' of a request/ticket when the user is replying to that ticket. Have any of you tried to make something similar to this? / Claus
Unable to Set Level 1 Response Time *AND* Resolution Time 'Notify To' $Ticket Owner
Good Morning, When I attempt to configure both the Level 1 Response Time and Resolution time to include the $Ticket Owner + Myself, it appears that only the LAST one I set is carried through. Example: 1. Configure SLA as below Response Time - Escalate to: $Ticket Owner AND Me Resolution Time - Escalate to: $Ticket Owner AND Me. 2. SAVE 3. Review the current SLA Expected: Above Settings carried through Actual: Only One or the Other is set, with the explicit user selected (NOT $Ticket Owner) I was
Preventing Past Dates on Additional Fields
Hi, On a number of templates we have created our own additional date fields (e.g. for a user to specify when they would like a certain service to be provided). However, there is nothing preventing the user from entering a previous date in the past. Is there a way we can set it so that users must enter a future date in the field and not let them set a prior date? Thanks, Daniel Comley
Netflow Analyzer Service issue - Service will not start with "incorrect Function"
Hi, Currently having an issue with a Netflow Analyzer installation following a recent installation and upgrade to 10250, Starting the service fails with the following error details: "The ManageEngine NetFlow Analyzer 9 service terminated with the following service-specific error: Incorrect Function"
2 email per requster
a lot of my requsters have more then one email and i would to combine them to one so i see all there assets and tickets in one place
Verify login - bug
We have been having trouble installing the agents remotely. On the setup page where you can "verify login", I tested it out with an incorrect password, but the test reports back as successful.
ManageEngine AD Manager Plus Won't Start
The ManageEngine ADManager Plus is not starting in our environment. It runs for a few seconds then stops with following error:- EventID: 7024 Source: Service Control Manager The ManageEngine ADManager Plus service terminated with the following service-specific error: %%4294967295 This seamed to occur since we tried to install as a service from batch file that came with install:- "C:\ManageEngine\ADManager Plus\bin\admanager.exe" ADSM.bat -i A restart of the server hasn't resolved. thanks
installation of AD 360 on same server where AD manager install
Hi All, We had just purchase AD 360 Licenses, and we want to install it, but we have previously install AD manager Plus and AD Self Service Plus. can I install AD 360 remaining Modules(AD Audit Plus and Exchange Reports) on same server where we have AD Manager and AD SelfService and use the license key there for both products. kindly advise...
Baseline Patch Configs
Can anyone suggest a recommended method to create a Baseline Patch Configuration. My purpose is that it would be catchall for all approved patches that are production environment approved. It is a task that I would want to run on newly imaged PCs as well as something that is run weekly on all corporate workstations to ensure they are patched up to date. Any advice would be great. Thanks
No notification mail
Hi, I configured the GPO for the password policy as follows: the settings in adselfservice as follows: when I look at the password age some user have an alert received. I as admin get always the notification email that no reports are available.it will be sent to the user no emails. what am I doing wrong? Thanks for help
REST API. Get request by custom parameter
Hi! Can I get request via REST API by custom parameter? By Subject, for example. I have tried to use INPUT_DATA option in request but it doesn't work. Like that: INPUT_DATA='<Details><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>1</value></parameter><parameter><name>subject</name><value>Example Request Subject</value></parameter><parameter><name>filterby</name><value>All_Requests</value></parameter></Details>' Is there the ability to do that kind of
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