ServiceDesk Plus MSP - version 9.0- Build - 9005 - Released

Dear User(s)

We released ServiceDesk Plus MSP - version 9.0- Build - 9005.

Please refer the Migration path table available here and upgrade to our latest build 9005.

What's new in ServiceDesk Plus - MSP 9005?

Enhancements

MSPSDP-9231 : Enhancements in the 'Advanced Analytics' module. It will now include a new option to setup On-Premise integration using ManageEngine Analytics Plus. ManageEngine Analytics Plus is a self-service Business Intelligence and advanced analytics software.

Issues Fixed

MSPSDP-9173 : When we merge two tickets and a reply is sent to the merged request with the request ID of the child request in the subject, the reply gets created as a new ticket instead of getting merged as a conversation.

MSPSDP-9180 : Unable to pick a ticket in MSSQL 2000 or older versions.

MSPSDP-9189 : Contract expiry notification is sent everyday.

MSPSDP-9205 : Schedule tasks are not working in certain cases.

MSPSDP-9240 : In Change - Schedule calendar, day and month are shown as i18n keys instead of the proper strings.

MSPSDP-9241 : Chinese characters are shows as question marks in Telephony pop-up.

You can contact our support at sdpmsp@manageengine.com for any assistance. We will be glad to assist you.

PS : Please provide your email address in our "Help-> About" page present in the top right of the product user interface, so that you will get notified whenever there is a release.

We appreciate your valuable feedback always.

Thanks

Santhosh

Head of Quality Assurance and Support Team

ManageEngine ServiceDesk Plus MSP Team