How to report a vulnerability?
There are some vulnerabilities exist in applications manager, how can I report tem? or should I disclose it directly?
Netflow Analyzer not working
Hello, I have just installed Netflow analyzer (demo for 30 days) and have this message: "OpManager has detected that it has lost network connectivity and has suspended all monitoring. Monitoring will be automatically resumed once connectivity is established" and nothing works. I tried with win 7 and win 8 and was the same. How can I fix it? Thnaks in advance. Regards.
Domain information in task is truncated
In tools/Remote Shutdown/Modify Task, the PC list turncates some of the Domains and puts "..." at the end. I have imported the data into an Excel Spreadsheet and need the full Domain Name. Is there a way to have the full domain name listed? See example shown below::
Screenshot capture tool on Self Service Portal
Please consider implementing a screenshot capture tool on the Self Service Portal. I see this was recently added for submitting tickets to you all it would be great if we had the same feature.
Purging Cold Logs
Need some help clearing out old logs, my cold logs folder is 300GB now and is holding files all the way back to 2013. I checked to see what my log retention period was and it was set to 365 days. I assume that was the setting needed to clear out old logs but that does not seem to be the case. What do I need to do to clear out older logs, I assume I can't just delete them as that may cause database corruption or am I wrong?
Setup Alerts to email you when a server is rebooted or crashes
I am trying to setup an alert that will email me when the server has go offline and when it comes back online, but for some reason I cant get this to work. Could someone help set this up? could you possibly screenshot how you have managed to set this up with the correct Event ID's. We have both server 2012 r2 machines and 2008 r2. Thanks Ryan
archive folder arcconversation
hi - looking at deleting some older files from the server, if I don't really want to go back to jobs older than 4 years, can i delete the folders in manageengine\servicesdesk\archive\arcconversation and is there other folders in that area that could be deleted? just so when i do the next upgrade and run a backup, it's not copying a ton of useless info.
Unable to assign department to a new user
Hi, I have created a new site and a new department. When creating a new user, I am able to select the newly created site. But when I do that I am no longer able to select the new department I just created. It appears I can either assign site or department but not both. Can you please let me know how to assign a department to a site and then ultimately both to a user? Thanks Vinay
SACL settings for File Monitoring
When I enable a host for File Monitoring, it turns on the SACL audit settings very high for "EVERYONE" Am I able to customize the audit settings to reduce the amount of events getting created? For example: Everyone: Write/Modify/Delete SecurityGroup: Read/Write/Modify/Delete I am getting lots of events especially when a backup runs and scans the system for changed files.
Combine Survey with Close/Resolved emails
Having the survey email separate creates too many emails for the users. Can we put the survey link in the close & resolved emails?
Unable to add requester
Hi... We had an issue where a technician was unable to login, so we removed the technician in the hope to re-add them, but when we try to re-import the user from active directory the import window says we have successfully over-written a existing requester but when we look for the imported requester, so we can convert them to a technician they aren't even listed? So we tried to create the requester manually, but SD+ errors with a user with that username already exists but they don't??? Is there
Merging pre-upgrade request with post-update request = Issues
Hello, I sent an email to the support AND a reply to the ID(7392735) they gave me and yet, no answer at all. I even mentioned I would appreciate feedback quickly. I want to warn everyone upgrading from Pre 9200 to the latest version: If your technician try to merge and pre-update request with a post-update request, it will give you issues. We recently migrated from 9047 to 9206 and we had 2 cases today where a technician merged and old request with a new one. In the first one, the requester conversation
Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate
Dear SD Team I made a migration of this tool to another server but we cannot create incidents by email, this happened when i try to change some parameters in the section Mail Server Settings; Could not find valid certification path to requested target,so kindly configure to apply Trusted/Self Signed Certificate I made this procedure but the issue persist; Solution: Download the file from the link given below and extract it to the Service Desk Plus Home directory. https://uploads.zohocorp.com/Internal_Useruploads/dnd/ServiceDesk_Plus/2016_02_03_11_25_23_o_1acqu0dua1tidbq1kni1llri9g1.tar.gz
Report to show Agent Version
I am looking for a report which will show me the agent version which is installed on each machine, however looking in the Reports section, there doesn't seem to be one. I have also checked the Custom Reports and cannot see anything there either. I want to ensure all machines are using the most up to date version of the client. Thanks
Software Deployment is stuck on "In Progress" status for several hours
Hello, I've reached out to Desktop Central's support team about this issue several times already, but they can't seem to find a solution for my issue. I am using Desktop Central 9 build #92035, I've been attempting to deploy .exe files from our software repository on several client agents and they all seem to get stuck on the "In Progress" status for several hours before I eventually cancel the task. So far, on the client machine I've tried a manual silent install of the .exe file via command prompt
Bulk Updating Region
Hi all, I am in the process of setting up a new SDP Enterprise environment, and currently have almost 3000 users imported. Is there an easy way to bulk update the region each user belongs to? For example, could I extract a list of accounts from AD, put them into a CSV with the respective region listed, and import this? I'm sure there is something easy I am overlooking. Thanks in advance for any help.
Bug while resolving a Request with a picture in the Resolution Tab
Hello I'm publishing this in the Forum so others can see this bug. I wonder why I can't find the your notified issue ID SD-58519 not in the known issue list. It's annoying that this issue isn't solved yet. As you can see futher down: Situation two doesn’t work: I write text and place a small picture of a screen shot into the Resolution Tab and Update request status to Resolved. Klick on Save à The Resolution is saved but the status is still open. I have to edit the Resolution and change the Update
Change the request status to Open when a requester replies to an On Hold
I have found several entries online discussing this but not an answer which resolves this query. We need to change the request status to Open when a requester replies to an On Hold/Waiting Customer Feedback. I am currently running 9.0 Build 9032
Additional Admin Accounts
Good Afternoon, I would like to propose that additional technician roles other than the two in built in ones (Super Admin and Operator) are available I have a number of Service Delivery Managers who would like to have access to the reporting functions within the product but I have had to give them the Operator permissions which gives them the dangerous in my mind ability to un-enrol users. However I couldn't remove these permissions as I have two other admin groups so having a few more where I could
Merging status
Dear Team, Please help me to resolve the issue of merging the ticket!! If the parent ticket is resolved status and child ticket is in the open status, if we merge the 2 ticket the status will be resolved . But we need it in the open status . How is that possible? Thank you for the help in advance! Regards Anujitha
Do not send report until...?
Is it possible to send notifications or create reports only for users that have entered at least 10 bad passwords within a certain amount of time?
N-2 password history
Password history check (N-2): Before a Windows Server 2003 operating system increments badPwdCount, it checks the invalid password against the password history. If the password is the same as one of the last two entries that are in the password history, badPwdCount is not incremented for both NTLM and the Kerberos protocol. This change to domain controllers should reduce the number of lockouts that occur because of user error. Using AD Audit, is there a way to distinguish "real" bad password attempts
Real-Time Export of Alert Data to 3rd Party
Is there (or are there plans) to allow Real-Time export of ADAudit Plus data/alerts to an external source? Our Security group is requiring all areas (Server, Network, Storage) to feed up information from their respective tools to their platform (Splunk). Log360 is not an option for us -- this is a mandate from our Security group to feed into their existing tool (Splunk).
Report - Files that HAVE NOT BEEN read within a certain period of time
Is there a report where I can specify files that have not been read within 6 months? I found the "Successful File Read Access" report but I'm looking for the opposite. We are trying to keep our department shares cleaned up so this report would be helpful.
After Requester information is added, the Support Group changes to "none"
After Requester information is added, the Support Group changes to "none". We have recently updated Servicedesk Plus to version 9.2, build 9207. Since the update all our Incident/ Service Request Templates have the same problem. If a Technician makes a ticket; after you added the Requester the specified Support Group changes to no group. This problem also occurs when a user uses the Self-Service Portal. This is a huge problem for us, we've tried to create a Business Rule to override this problem
HTTP Status 403 error
Hello, We have an technician who receives the following HTTP Status 403 error when trying to open an attachment within the approval details of the Approval Link that was emailed to him. If he goes into the ticket, he is able to open the attachments. We just updated to the latest version.
Adding Hosts
Good morning. I installed ELA via the "eventlogagent" installer on a windows host. How do I get that new host to show up in ELA? I have not had any luck in getting ELA to find it. Please advise.
Json formatting error in API for Attachments
When querying the attachments on an order with multiple attachments, the "attachment" node is identified as a Json array in brackets [ ]: {"response_status":{"status":"Success","messages":[{"type":"Success","message":"Attachment operation successfully completed.","statuscode":"7001"}]},"attachment":[{"AttachmentName":"Cancelling the Forwarding Settings.docx","AttachmentId":62771,"AttachmentSize":"13.83KB"},{"AttachmentName":"QlikviewMDX.exe","AttachmentId":62772,"AttachmentSize":"44.0KB"},{"AttachmentName":"US
report language installation
I need install a hotifx in 2003 servers. I need to know the language of installation, English or Spanish, to choose the correctly hotfix. I can run a report with this information? Best Regards
Home folder creation
Hello, I'm trying to configure ADManager to automatically create the HomeDirectory when we create a user. This is the result: Share: \\server.domain\user$\username Home folder: P: \\server.domain\user$\username This is what we want: Share: \\server.domain\user$\username Home folder: P: \\HOME We don't find how to fill a Home folder different than the share name as the solution do it in one box (see attached). Thanks for your help. Regards.
SDP OnDemand API problem: attachment successfully added mut missing from Request
Hello, I'm using the REST web service API of ServiceDesk Plus OnDemand to create requests. I also use the API to upload attachments after the request is created. My problem is that even though I receive a success message stating that the attachment was successfully created, it does not appear when I view the request. URL: https://XXX.sdpondemand.manageengine.com/api/json/request/25/attach?authtoken=4dbc3150d5b4b3595d9cc4f0a47d5d3c&scope=sdpodapi&OPERATION_NAME=ADD_ATTACHMENT HTTP header field: Name:
Autofill Subject Line From Required Field
Is it possible to create a template that can pull the information from a required filed and put it in the subject line of the request? So for example we have an Add User template that we created for new employees. One of the fields that is required is called Effective Date and Time. This is the day and time that they will start. We would like for the Effective Date and Time to automatically replicate in the Subject Line of the request once it is filled in if possible.
Calendar Integration with Outlook 2013
When will we receive an outlook plugin that is compatible with outlook 2013 ? We need the calendar / event sync and we all use Outlook 2013.
ServiceDesk Plus
I need to relocate our ServiceDesk Plus from server to another with the same operation system (Windows 2008 R2 Std) Can someone help me with this or send me a step by step procedure on how to do it!
Possible to remove the link from the request closed email?
Is it possible to remove the link from the email that gets sent out to the user when a request it completed? We don't have our end users setup to log into SDP to view their tickets so the link is useless and tends to generate more tickets along the line of "why can't I log into this site?" So we'd like to remove that link from the email but still have them notified that the ticket is completed. Is this possible or are we stuck with it?
OPM 12 Mount Points
Does OpManager 12 support Windows Mount Points? I have currently setup a test OpManager 12 test environment to prepare for the update in May. But Im noticing when adding WMI Disk monitors that the Windows Mount Points are not showing up.
File Access/Modification reporting
Are the only file reports available from either the Home > File Monitoring or Compliance screens? The file Monitoring screen only shows changes to files, and doesn't show new values for renames. Doesn't show reads at all. I need to be able to make a report of all file activity for the file servers. I see in the reports section there is a report for Registry Changes but not for File Changes
Best way to display Request Body
Hi, We're writing a new UI to interface with SDP. I'm downloading the Json of the request which returns a string for the request body. Has anyone else had to deal with rendering this as a webpage, since most often they're HTML encoded emails? Any suggestions would be greatly appreciated. Thanks, Ryan
Announcements only showing to "all user groups"
When I select any user groups to view a especific Announcement, he doesn't show to this group. The Announcements only work to all user groups. For example: I've created a "Announcement test" and two user groups. I put the "test" and "test2" in the "Avaliable User Groups". So, after that, the "Announcement test" shows normally to the users in "test" and "test2" groups (because there's no group selected in "Selected user groups", so the system release the Announcement to all groups). But when I put
Report \ Hour range
Hi, How to fix this report that it reads the data only for the last month? select DATENAME(mm,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')) 'Month',sum(CASE WHEN DATEPART(hh,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00'))>0 AND DATEPART(hh,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00')) <= 3 THEN 1 ELSE 0 END) '0:00 to 3:00 hrs',sum(CASE WHEN DATEPART(hh,dateadd(s,datediff(s,GETUTCDATE()
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