Hi Team,

We have SDP with build 9209 installed on windows server with remote MSSQL database. We have following issues in SDP:

1. SDP integrated with OpManager 12000 build. When alarm comes in OpManager, SD is generating ticket for that threshold breach. But when alarm clears in OpManager, SDP ticket remains open. AutoClosing is not happening.

2. SDP integrated with AppManager 12700 build. For a server if CPU utilization crosses warning threshold, we are getting alarm in Application Manager and corresponding ticket gets logged in SDP with warning state. But when same parameter i.e. CPU now crosses critical threshold i.e. Alarm state changes from warning to critical in appmanager but in SDP state of a ticket remains in Warning state only. It should change it to Critical. However, incident template is getting changed from warning template to critical template.

Regards,

Nikhil Kalwint