Performance data not collected from OpManager
Hi, I am using OpManager 11600. I am testing the latest Analytics Plus software. I successfully added the OpManager via API. I can see reports related to alarms and inventory. The problem is that I am not able to see any data related to CPU, memory, disk and so on. Could you help to understand what is going wrong? Thanks, Roberto
add resolution notes via business rule
Hi all, Does anyone know if you can add resolution via a business rule, or a work around? We have a business rule that looks at all 'answered' requests (on hold) and if they've not been responded for 5 days, sends a reminder email to the contact and changes status to 'followed up'. We would like if these followed up requests are still not responded to, they are set as closed with a resolution note being added (as we've made it a mandatory field). However I cant see how you can add a resolution as
Unable to generate reports - after updating the service pack
Hello Team, I am receiving the attached error, when trying to generate reports in SD Plus . For your information, I am facing this issue after updating the SD Plus service pack to 9226. SD Plus version : 9.2 Build 9226 Operating System : Windows 7 Professional SP1 - 64bit H/W Configuration : Intel Core-i5 processor, 8GB Ram, 2x1 TB HDD(Raid 1) Regards, Alex L
Custom field with additional funcionality
Hello! Yes, me again :) Is it possible to create a custom (drop-down-list) field in Request properties, that would invoke additional (numeric) field accoding value in first field? Example: We can create a field called "Price", which is drop-down list: [ < 1000 € ] [ > 1000 € ] If we select [ < 1000 €] than nothing happens, but if we select [ > 1000 €] system would enable additional numeric field (perhaps "Exact price"), where you should write numbers. I know it's not possible by default, but perhaps
Is it possible to allow users to have some control of patch/software deployment downloading?
We have multiple users who are requesting for a level of control for when they download patches/software. There are two main factors for this request: 1. Extremely low bandwidth situations - where people are using dial up, etc, the patch/software download saturates the connection 2. Metered data transfer - where we have to pay per MB of data used (in an airplane, for example) 3. Scheduled connections - some of our connections cost more to use during the day. Is there some way to
SMS gateway configuration
Hello Guys, need you consult about sms gateway configuration, i need to send sms to support reps when request registering and assigning; where i can enter sms gateway parameters? and is it possible send sms to customers and how its configuring?
Custom script (powershell) does not work
Hi Everyone! I wrote script which will add new request, SD said Action Executed is :test2 Message: successfully executed, but nothing changes. Command in custom scripts cmd /c start /wait powershell.exe -file C:\ManageEngine\ServiceDesk\integration\custom_scripts\test.ps1 $COMPLETE_JSON_FILE. PS version 3.0, also i manage execution policy, now it unrestricted. Maybe someone can tell what wrong? p.s. Run this script on server manually, it create request, but without params (line 11-13). Script
Business Rule is not working for Incident Template
Hi Team, I have created incident template from Admin - Incident Template - New Template. Attached snap shot. I have created business rule from Admin - Organizational Details - Business rule. Attached snap shot. Issue, I have created incident from user end with template that i have created Result Business rule is not working However business is rule working is i will create incident with default template. I have attached snap shots as well.
Service Catalog - How do I edit existing pick list values?
How do I edit an existing pick list in your form? The edit icon only allows to set "mandatory, view and set options. but there is no icon to edit the pick list values.
Possibility to add Notes in Report Column
In SCP when creating New Custom Reports -> Tabular Reports and Requests module, first step is "Select columns to display". It's a long list, but not full :) We need to see "Notes" in this list, in order to have Tabular reports with Notes: Example of such a report: Request ID Support Rep Subject Notes 12546 Tomas Question about service [if no Notes, so empty] 12368 Jonas Problem with account [text from the Notes]
Server uptime
Hello, Is there any way to display server uptime in more friendly way eg. up 145 days, 18:39 Today, the only way I can get the current uptime is through Availability and the output is in hours only.. which leads to situations where the host is running eg. 1713 Hrs 24 Mins 45 Secs. It wold be nice to have it in human readable form like uptime command output. Could you suggest a solution? Or maybe there is an easy way to get such info directly from db? Regards
Importing requesters + using different email id to login with SSO
Hello, I'm currently trying to set up ServiceDesk Plus with a SSO method. I've got to the point where I can import approx 250 users using the Provising App which imports users with their login name the same as their primary email address. (John.Smith@domain.com) However the SSO I want to use is Microsoft Azure AD, which has the login name as (JohnS@domain.com) , which clearly won't work as the login names differ. The fix I've found up to now is to log into "https://mail.zoho.com/cpanel/index.do"
Table of User defined
Hi Support, May I know what is the table consist of User Defined in accident template ? I want to insert it from other database.... Thanks Diyanto
Task deleting or closing
Supp rep with administrator rights cannot delete or close or modify somebody's else task.
Read Only Dashboard
I am trying to display the Service Desk Dashboard on a display screen in our NOC so that managers can have a quick view of the numbers of open tickets and SLA status as they walk through. Is there a way to configure just a read only dashboard without having to be logged in as a technician?
need to restore version 9222 of ServiceDesk Plus Enterprise not in the archives
hi, please post urgently ServiceDeskplus enterprise version 9222 in http://archives.manageengine.com/service-desk to restore our backup. After a migration to 9226, servicedeskplus doesn't work this is the only one version absent in the archives, while ? best gards Fabrice
Admin email action transferred to Managed
Hi, after upgrading admin server and some managed server to version 12810 i have noted that some email actions are transferred to all managed , already upgraded or not. Is this a new feature? Not all actions in admin are transferred, and from managed server some are editable and some other not. What is the rule? Is possible to inhibit the propagation? Simply because admin server use sender address that could not be authorized in SMTP server used in managed servers. Many thanks
Unable to launch new install of SDP-MSP on new OS
Hi ME, I have just built a clean Windows 2012 R2 Standard VM and installed SDP-MSP with the MySQL database and when I try to run it I can't get past the splash screen and have the message '.\changeJRE.bat' is not recognized as an internal or external command, operable program or batch file. Note. This server is doing nothing else and has not been changed in any way since creation. Can you please help me get this POC up and running? Cheers, Chris.
Need help with downtimeScheduler
Hello Guys, I need some with downtime Scheduler. usually we have some change activity on weekends and we receive list of 400-500 servers . it is very time consuming to put all these servers under downtime Scheduler manually. is there anyway I can automate it by uploading list of servers in csv format or something?
Change default notification text of reminder
Hi, is it possible to change the mail-notification text of a reminder? I can't find this setting. For example: we want to add the link to the ticket in the reminder text. TX Martin
Opmanager upgrade
I am not going to point my frustration here, but how are you compensate your customers that can not upgrade from 11.6 to 12? Also your communication to your customers is beyond any level, i am only receiving mail about your new product and how great they are, but not any communication about the upgrade to version 12.
Regions/Country/Site wise Approval
Hello team, We have some requests where a single Request template would be used but depending on the requestors location we need to send the request to different Approvers. e.g. Requestor is from Australia the Approver should also be Australian Providing you my direct contact details in my signature below if needed. Kindly help. -Regards, Pankaj Bhadage email : pankaj.bhadage@svitzer.com Direct :+63 26898980 mobile: +63 9395592186
Requests have lost their colour
Hi Folks, I have just done a marathon updating session which went surprisingly well. Only one slight issue has arisen so far. The text on the main requests page used to be in colour and now it is in black wand white! I have checked the settings in Admin / Helpdesk / Status and it showing Onhold is red, Open is Blue etc. etc. What am I doing wrong? Tom
Incidents Not Updated in 3 Business Days
I need the SQL on how to write a report on incidents that have not been updated in 3 business days (Exclude Saturday and Sunday). Sounds easy enough but with the time format I can't seem to figure it out.
Cannot Login using Mobile App (Iphone)
Hi All, I currently cannot login to the Mobile app, an iphone, using any user that is an Active directory user. Local authentications working OK. The app returns the message "Error Username and / or password provided was incorrect" the password is correct and i have tested with numerous users. I am using pass-through authentication and can login fine into the portal using a laptop, just cannot get it to work form the phone. Can anybody give any tips on getting this working? Log files to check Thanks
Showing and hiding resource fields
I want to show and hide resource fields. Do I need to hide everything upon loading and then show them again when the criteria triggers my rule? Is that how it should work? The user case is onboarding and asset requests: Allocate a desktop handset: ->Hide Telephone Handset models ->Hide headset models ->Call center agent licenses Do you wish to reassign existing handset and/or call center agent? If NO, then show fields regarding phones and models. If Yes, then show fields for questions about existing
Postgresql to MSSQL migration - build 9224 NOT WORKING
Dear Sirs, I'm trying to migrate Postgresql to MS SQL following this procedure (https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql) Step 1-5 are completed successfully. On step 6 (restore data) I get the following error. Please advice how to proceed since this issue affects our service.
Active Directory Passthrough - NTLM Failed Redirecting To Login Page...
Hi there, I'm in the process of setting up Servicedesk Plus and trying to get the Active Directory Passthrough to work. I've been having issues and after looking at other threads on this forum, none of the solutions have worked for me so far. I'm unable to attach the sso log to this thread for some reason, but I'm happy to provide that, and a picture of my AD config page in servicedesk. Thanks in advance, Kyle
Send email notification failed
I'm getting this error trying to replay request in SDP. Any idea, SMTP works for other services I have. (SMTP service for Office 365) [13:26:06:698]|[08-24-2016]|[SYSOUT]|[INFO]|[70]|: notifyTo::::REQREPLY| [13:26:06:698]|[08-24-2016]|[com.adventnet.servicedesk.notification.action.SDNotifyAction]|[INFO]|[70]|: Orig req id as parameter : 9| [13:26:06:698]|[08-24-2016]|[com.adventnet.servicedesk.notification.util.NotificationFactory]|[INFO]|[70]|: Into send mail notification toAddress : manuel.arce@utitec.com
Setting the SDChangeManager
Hi There, I'm a newbie to Service Desk Configuration I'm trying to setup the Change Management module to be used in my company. I've gotten as far as setting the workflow and having everything running smoothly. The only catch is I cannot set a change manager in the role.
SLA's not working
Hi, I've added 4 new SLA's that are governed by the Priority field of a ticket. When tickets are created they don't seem to take this SLA, instead they take another SLA for 100 Days for our Projects. I've checked this and there are no conditions for this SLA. Does the fact this has no conditions means it takes presidence over the new ones ? I've played around with this on our test system and the solution is the delete the 100 Day SLA but we may need this on our Live system! Q: Should we add the SLA's
Database table cleanup
Hi guys, To try to improve some performance issues with our SDP instance I've cleanup up the old system notifications using the query: delete from notification where (NOTIFICATIONDATE <= '1459429200000' and SENDERID = '1'); Which just deletes any system notifications older than April this year. Seems to have made a noticeable difference. Now that the notifications table is reduced, I can see the next three largest tables are: SystemHotFixInfo ErrorLog HwAuditHistory Is it possible to cleanup these
Corrupt profile? Get NTLM error when open Asset scan summary.
When trying to access the scan summary, I get an NTLM Failed Redirecting To Login Page error. I click on ASSETS, everything looks fine. if I click on any of the items in the Scan Summary section, like "Workstation/Server Detected" I get the above error. This was working fine yesterday and no changes have been made to the SDP application. I can get to everyplace else. I restarted the services and it's the same behavior. My co-employees are NOT having this issue. Wondering what it could be? Using build
How to modify table structure in Solutions edit mode
I have a table I created in solution and now I have to modify it and add row and column. Unfortunately I don't see how to do that. Pls, help.
SD Agent
Hi, How can I make sure that the correct agent scans the workstations in the domain and sends the data to the Service Desk? Thanks.
Scanned Software issue
Dear Team, Please help in scanned software deletion , I wanted to re scanned software but when I am trying to delete the software it gives the below error, please help. MS SQL Build:9217 Thank You Regards, Anujitha Sharma
Announcements area improvements
The Announcements area needs improvement: Limit announcement description to the subject line. Currently the announcement area displays the subject line and a long run-on of the first part of the description before it cuts off. (see attached screenshot). The only thing I see needed in the Announcement list area is the announcement title. Beyond that, the hover preview will take care of providing additional detail should the user need to view it. Create hover preview of announcement without having
Automatic Email Generation
Is there a way for SDP to automatically send emails for the following scenarios: 1. When a requester opens a ticket, to have SDP send the requester an email with the ticket details 2. When a requester opens a ticket, to have the support group automatically notified that there is a new ticket. Thanks
Setting up file auditing on a Windows cluster
I am new to managed engine. Do I need to configure and enable any local security polices on the server or is it just going to the shares / folder properties to turn on the specific auditing under advanced security settings that we want to track for everyone.
Spam filter question
We have several teams that are talking to themselves between the mailboxes configured for each of their group in service desk plus but this ends up creating e-mail loops. You get the acknowledgement request from one side and then the acknowledgement request from the other side and so on and so forth. So if I add their e-mail address to the Spam filter in the "Sender is" field, whenever a groups tries to talk to the other group will it still leave the e-mail come through since it has a ##requestis##
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