Register trial version
I have installed the trial version of PMP. If I get a license, how do I register the product? I cannot find a link within the application to enter the license key. License is not ordered yet and will be ordered soon. Thanks!
Personal password missing
Hello, I'm currently testting Password Manager Pro (8702) and i can't afford to re-activate the personnal password tab. I can't find on option in general settings, and the checkbox in the usergroup didn't keep it's status when I check her. Where must I look to find the missing option which I need ? Thanks a lot for your help. Nicolas
Powershell and XML-RPC and PKI certificates
Hi I posted a query in spiceworks https://community.spiceworks.com/topic/1975439-using-powershell-to-call-a-password-manager?page=1#entry-6727043 I want to be able to retrieve a password via powershell and XML-RPC looks to be the way to do it. I have an existing MS PKI infrastructure and want to know how I use my certs to setup API users in PMP
CVE-2017-5638
Hi, Would like to know does the PMP 8702 affected by the recent Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability (CVE-2017-5638) ? Thanks. Chris
LDAP Sync - Username Changed in LDAP but not in Password Manager Pro
How do I get a user's name to change in Password Manager. They got married and their last name has changed. LDAP Sync is active and I see their email address is updated however their username has not changed despite changing in the LDAP source.
Restore question (HA env)
Hi, We've setup a HA PMP env consisting of two Linux nodes (pgsql): pmp01.example.com pmp02.example.com What would happen to the secondary node If we were to restore the data on the primary node using the restoreDB.sh script? would i have to reinstall the node and setup the HA connection once more? or will the restoreDB.sh script take care of that ? Please let us know if any additional info is required. Regards, Kees
2FA login Problem
Hi, Since upgrading to PMP V8.6.0 (8603) most of our users have experienced problems logging in to the console using their 2FA enabled single sign-on accounts, and I wonder is anyone else had seen the problem or knew of a fix? The first login of the day on a users computer usually goes through without problem, but on subsequent logins, after the user enters their radius code the browser (both IE and Chrome) presents them with another page requesting their radius code again rather than open up
Cannot close the shortcut overlay
Hi all, Has anyone seen this behavior? I am getting a shortcut overlay when I log into Password Manager Pro. It persists across browsers, so it must be a setting somewhere. It covers up the screen and gets in the way when I am trying to use the program. I have attached an image. Thanks for any advice you can provide. Cheers, Ken
Can't change administrators or password administrators
Hi Through the menu Admin->Users->Change Roles The users in password administrators and administrators are greyed out and we can't add or remove them. Curiously password auditors we can add/remove. We have tried with an administrator and a super administrator login but it is the same. Please advise! Thanks David
PMP v8.7 - Feedback on upgrade process / new version
Hi, I've noticed that PMP v8.7 is available for download. If you have made the jump, do you have any feedback on the new version and the upgrade process you could share with us? Thanks Chris
Moving SQL Database from one SQL Server to another
Hi all, We need to move the SQL Database off of the current SQL Host as the host is being decommissioned. We have a new host and new installation of SQL Server - now we need to move the passwordManager database onto this new server. In order to prepare for this task we have downloaded the trial version to test the migration process against. these are the steps we have tried - when a step fail we reinstall the trial version and start again. 1 - install trial version with defailt PostGres database
Problems enabling RSA 2 factor authentication
I have configured my PMP instance to use RSA authentication and copied the sdconf.rec file to the bin folder. I have enabled 2 factor auth for my account. When I attempt to logon the rsa_api.log is populated with: [2017-03-06 16:53:03,062] WARN /login/AjaxResponse.jsp-1488819181034_###_http-nio-443-exec-13 - User xyz123's access is denied. I have updated the rsa_api to enable debugging. The rsa_api_debig.log is populated with: [2017-03-06 16:52:33,656] /login/AjaxResponse.jsp-1488819153640_###_http-nio-443-exec-25
Implement Network Access control
Is it possible to use Password manager pro as network access control ?
Query
Hi, we need a tool to manage the passwords for our servers and the VPN connection we don’t want to share the VPN connection passwords with our support team we will keep these information only with Admins Can manage engine password tool help us for this purpose. Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Automated Password reset that makes sense
We like the function that creates a automatic password, however whenever we have to use the password it is killer that the password is so hard to remember. Is there a way to have it create a password that is difficult, but easier to use when you need it. Something like a complex, but pronounceable password. Ex: 4Score&20yrsAgo
Database encryption on different server
Hello everyone, I want to set up a server to test the latest updates of the pmp. After I installed the application and restore the database the server failed to start. First it wont let me restore the instandbackup neither but after I close all PostgreSQL processes I could install it. This dose not help and my application still wont start. I´ve read that the database is secured with an auto-generated password. So I copied the necessary files tho the new server and try to start the pmp....unsuccessfully.
copy configure resource type
We have a lot of network devices, which I added to its resource group (discover resources). I have copied need User account from my Network Group. And I have problem to copy the resource type (with setting) to my resource group. I do not want manually to configure resource type to each device.
SSL Certificate
is it still possible to use sha1 algorithm ssl cert issued by ca? or should use sha256 only? whenever i upload issued ca the service stops. i have follow https://www.manageengine.com/products/passwordmanagerpro/faq.html#ssl but not luck. Thank you, Van
How to remove notification at top of PMP
How to remove "Henceforth, recorded sessions can be stored only in an external location and not in Password Manager Pro database. To configure an external location, Click Here" from the top of the page?
PMP Upgrade of Secondary
Upgrading PMP from 8603 to 8700. The instructions at https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html#instructions explicitly state: If you are using versions 8600 and above, the following steps can be applied to both primary as well as the secondary setups configured for high availability. Execute the steps first for the primary service and then for the secondary, respectively. Yet, when I go to UpdateManager on the Secondary, I get "This upgrade pack must be applied over
Rest API replace resource owner
Hi I want to use the Rest API for replace Resource Owner. Can you help with the correct command? I need it in order to create the automatic resource archive.
Personal Password - Issues with using & in category name
After upgrading PMP to 8604, one of our users reported an issue where they could not get to the 2nd page of passwords under a custom category in 'My Personal Passwords'. After some trial and error, it turns out that by having '&' in the category name, PMP doesn't respond to any clicks/commands to move to the 2nd page OR to view 50/75/100 accounts. By changing the '&' to 'and', those above functions worked again! Not really an issue for us now that we understand why it wasn't working, but just rather
Super admin lockout
I realized that when a superadmin changes its password policy (or email address), it looses its super admin role. Unfortunately if it is the only super admin and superadmin creation is disabled, then there will be no super admin in the system, and noone can create anymore. The only solution is to have superadmin again is to restore a backup. Is it a normal operation? Is there any way to set superadmin in this case?
RSA Integration on Windows Server
We have Password Manger Pro installed on a windows server 2012. Now we got problems with PMP RSA Integration. The following error message occurs during a user authentication. Source: rsa_api_debug.log RSA Authentication API started. [2017-02-06 15:36:26,684] /login/AjaxResponse.jsp-1486391786564_###_http-nio-7272-exec-24 - ReadReamlStatus[Servers= AcmServerInfo[ serverAddress = 10.x.x.x addressStatus = 12 serverStatus = 1 aliases = aliasOptions = 0 consecutiveSuspensions = 0 averageNetTurnaround
PMPRO Migration
Hi, We have a setup of 2 PMPRO servers running on Windows server 2003 with current PMPRO version as 8400.We are planning to migrate the PMPRO server to Windows 2012 setup .Is it possible to restore the backup taken from the PMPRO server running on windows 2003 Server? Is there any binding of the PMPRO application with the Server hostname or IP address which could cuase restore to not work if it is possible since the new servers will have new hostname and IP addresses
PMPRO Backup Restoration
Hi, I have a PMPRO setup which is in HA which is running on Windows 2003 .The current version of PMPRO running is 8400 .I know already from the system requirements that we will not be able to upgrade it to the latest version of PMPRO as the latest version supports Windows 2008 and above Will the backup taken on the my current running version of PMPRO i.e. 8400 running on Windows 2003 be restored to the new PMPRO setup with OS as Windows 2012 and the Latest PMPRO installed. Also what final version
How to registor domain accounts of Active Directory severs
Hello, I have six Active Directory servers (Windows 2012 R2) which are syncronizing windows domain accounts. I wonder how to registor domain accounts which are members of "Administrators" into PMP. When I registor all of six Active Directory severs as "WindowsDomain" and registor "Administrator" into each "WindowsDomain", are the all "Administrator" in each "WindowsDomain" resource syncronized their password if I set up changing password of "Administrator" after check-in ? I think it is not syncronized its
RSA Integration on Windoes Server
We have Password Manger Pro installed on a windows server 2012. Now we got problems with PMP RSA Integration. The following error message occurs during a user authentication. Source: rsa_api_debug.log RSA Authentication API started. [2017-02-06 15:36:26,684] /login/AjaxResponse.jsp-1486391786564_###_http-nio-7272-exec-24 - ReadReamlStatus[Servers= AcmServerInfo[ serverAddress = 10.x.x.x addressStatus = 12 serverStatus = 1 aliases = aliasOptions = 0 consecutiveSuspensions = 0 averageNetTurnaround
RSA integration linux
I have problem with PMP RSA integration. Centos7 64bit, PMP 8504 It seems cannot call RSA API Authentication failed: serverout.log: [09:15:57:192]|[10-27-2016]|[SYSOUT]|[INFO]|[77]: Caused by: java.lang.NoClassDefFoundError: Could not initialize class com.rsa.authagent.authapi.logger.AgentLogger| I tried over SLES, PMP 6.8, 7.6,8.5, 32bit versions with no success In windows environment works perfectly, but I need on centos.
Adding whitelist to PMP
Hi I'm trying to add a whitelist to only allow access to PMP from only itself (the server where PMP is installed). I created the following rule as per the documentation: <Context path="" docBase="PassTrix" debug="0" useHttpOnly="true"/> <Valve className="org.apache.catalina.valves.RemoteAddrValve" allow="127.0.0.1"/> <!--Context appBase="" debug="99" docBase="${server.dir}/help" path="/help" reloadable="true"/--> But when I try and connect via the browser it seems to connect
Local accounts that are locked out
A couple things- 1. Is there a way to see that the local account(s) are locked out? 2. Is there a way to initiate a command from PMP to unlock the account(s)? I haven't found a way and it's creating issues. If you check to see if the password is in sync, and it's not, the account is locked out.
Issues with being able to RDP into systems with accounts that have not been shared to you.
We have 3 domains and with an administrator account logged in when we attempt to RDP to systems with OTHER DOMAIN ACCOUNTS we get the drop-down to pick the domain name, account name, reason, etc. As expected as an Admin account we have access to all the users/passwords so they all show up. However now we have normal user accounts for PMP. They have a single account shared out to them in a single domain, yet when they go to the Login with Other Domain Accounts they get the drop-downs for all 3 domains
Unable to remove users from Password Administrators
Hi All This may be a simple question but I am totally stumped. In PMP I am trying to hand over ownership to a new administrator. I have created his account, Added him as an Administrator and transferred all the resources across to him. Both of us are now in the Administrators role but neither of us can remove users from either the Administrator or Password Administrator roles. When we go to the Change Roles dialog all the users are greyed out. We have a limit of five administrators and we have
SSH API Not working after upgrade to build 8602
Hi, As the subject says, my ssh api is no longer working after upgrading to build 8602. I just get an error: Received disconnect from UNKNOWN: 2: Failed to read binary packet data! The proper functioning of the ssh API is critical to my operations and I need this fixed ASAP. I've already created a support request on Jan 5, 2017 at approximately 9:30 AST but have not heard anything from anyone yet. I am hoping someone in the forums has an idea as to what the problem may be and how to fix. EDIT: I
Disable auto-fill option in PMP web extension
Hi, I want be able to autocomplete the username and password of the web site accounts by pressing the blue icon of the web plugin and clicking on the relevant account from the resource tab or by choosing auto complete button in the PMP web extension.Currently the browser extension automatically fills the username/password in when you visit the site . Do i have an option to disable auto-fill option for all web site accounts or only for specific accounts?
Add Linux machine for VNC
Hi, We would like to add Linux machine to access GUI interface. We tried to add it manually but failed. Can anyone help me with step by step procedure. Regards, Russell
After updates PMP won't start
Hi I've just upgraded PMP step by step from 6500 to 8604 on Windows Server 2012 R2. I am now unable to start the service. In Event Viewer I'm receiving the error: The Password Manager Pro service terminated with the following service-specific error: The system cannot open the file. I am unable to uninstall any of the updates as the option is greyed out. I assume the issue is with connecting to the database, but I am unable to find any DB related Windows services. If anyone has any suggestions, that
Copying/Viewsing password very slow
After the upgrade of our application to the latest version 8.6.3, copying/viewing passwords on Password Manager Pro is very slow (15-20 seconds delay) Has anyone encountered this issue? We have logged a ticket already but i just wanted to check if other users have encountered the same issue. While checking the config, i noticed some info about the JVM. Is there a way to increase the allocated memory to JVM? IF so how? Thank you JVM Memory Information Total Memory :557 MB Free Memory :161 MB Used
SAML Authentication with Citrix Netscaler IdP
I was able to configure SAML authentication using Citrix Netscaler (ver 11.0) IdP. I have 2 current issues identified so far...the first is that I cannot logout of PMP (any time I click the logout button I am signed back in). I configured the logout URL in the SAML config, but it appears to be ignored (if I put that URL into another tab in my browser it does sign me out of the Netscaler AAA server correctly). I've tried to come up with another "trigger" for logout, but there does not appear to
High Availability (with PostgreSQL database)
The documentation is not really clear to me, how does the HA actually work? Primary is read and write but is the HA server also supposed to be able to read and write? I thought the HA server was read only? So I was able to enter a resource into the HA server so obviously its not read only. Is the HA server supposed to sync back to the Primary? If so, when? Because I haven't seen the resource sync back to the primary. Anyone know?
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