Linux User Privilige
Dear support, Please send me require user privilege for Linux , SUSE, UBUNTU, ..etc to discover servers , we don’t recommend using root password Thanks, Hani Nasif Sr.Systems Engineer ManageEngine Golden Partner KSA
Sync asset OpManager with Service Desk Plus
I configured integrate Op-manager with service-desk plus in Op-manager and The message of success shows me (Sync Asset details done successfully) But no Asset is sent to Service Desk Plus .
release notes for opmanager 12.4 and above
release notes for opmanager can be found at the following link but it appears to stop with the 12.3 branch. https://www.manageengine.com/network-monitoring/help/read-me.html?servicePacks where can i find relase notes for the 12.4 branch.
Network topology map
Hi , I have 10 routers between different countries connected ISIS and BGP peering .. How i can draw map for these network topology using these BGP peer and monitor them ,, Thanks in advance
Improve Disk Usage By Drives Report
Because I can't get the same metrics into a custom report, it would be nice to improve the tables in the CSV output of the Disk Usage by Drives built-in report. Right now, the layout doesn't allow for good sorting and analyzing. When exporting, the table looks like the "Current" attachment. If you add another column for "Device" with the device name next to each partition, creating an Excel table and doing an analysis would be so much easier. See "Proposed" attachment for an example. See the
OpManager unable to monitor HTTPS sites
I saw several post from years ago about users unable to monitor HTTPS sites. Does anyone know if this has been resolved? We are on build 12.3.308 and still unable to monitor.
Opmanager layer2 map problem
Sorry if this is a double post but I can't find my post from last week. I recently installed opmanager. have a c3750 as a core switch and inventory/discovery is working, it finds bunch of hosts and devices. It even sees switch details etc. Next I tried to create a layer2 map. However it only maps my workstation, the switch and the pc running opmanager. I tried querying the switch with mib-browser according to: https://www.manageengine.com/network-monitoring/faq/layer2-mapping-troubleshooting-device-mapping-does-not-exist.html
ITOM Australia seminar : Learn to overcome IT management challenges!
We are elated to announce that we are all set to host a free IT Operations Management seminar in Sydney and Melbourne on July 16th and 18th respectively. Our product experts will walk you through on the various challenges faced while monitoring servers, networks, and applications. Register now Highlights : 1. Interactive product demos 2. One-on-one question and answer sessions. Agenda: View the entire agenda
Non Clear Alarm Opmanager
Hi, I have a few juniper switches, i just get the following error in a switch. i cant disable this alarm. how i can disable it? problem is not resolved here. https://pitstop.manageengine.com/portal/community/topic/opmanager-and-juniper-ex4200
SNMP test is successful but its not work with device
Hi, I am testing new opmanager. when i test custom snmp monitor, it works successful as below but when i add this monitor , its not work no value
Notification profile
Good afternoon, I have a very basic notification profile whereby if a certain snmp trap is recieved a bat file is run which in turn opens up an exe file. In previous versions this has worked fine but since upgrading it no longer works. i have then tried doing this via a bat file and powershell and this all works as expected outside of OpManager but when i try it within the test action is states its successful but nothing happens. command : C:\ManageEngine\OpManager\bin\test.bat test.bat: PowerShell
Initial Install
I'm just trying to install this - firewall monitoring piece. On a windows server. I run the install, and the very first question "ADMIN" or "COLLECTOR" is not listed on ANY of the documentation I can find. Which do I install? I installed the admin, but it says there's no collector... It won't let me re-run the install a collector on the same computer. When I un-install and try to install the collector, it wants an IP of the Amin.... there isn't one yet... How do Install?
database backup issue
Hi, I found new version OpManager can't backup database when service is running. *************************************************************************** * The OpManager server is running. Please stop the server and try again. * *************************************************************************** Any good idea to backup system without stopping service? Thank you! Code Chang
Script Monitor with PowerShell to check value from Log
I have the following PowerShell script that I want to use in a monitor. Works fine when I run it but need to figure out how to get OpManager to connect to the remote log. $LOG = "\\appserver\c`$\app\logs\InfoLog.log" $String = Select-String -Path $LOG -Pattern 'INFO: Time to Process Event:' [TimeSpan]$Run = ($String[-1] -split "Time to Process Event: ")[1] $Run.TotalMinutes
VMware Guest CPU Usage
How do I bulk enable/set the CPU Utilization monitor for all VMware Guests? Under device templates: the only option there is for the VMHost, under Windows, there is no option for the VMware monitors.
Using one rest API response as a key in another API
Hi I've added two of my APIs to OpManager Rest API Monitoring and one of them has an authentication key in its header. The other one is the API to get access token which will be used for the first one. How can I set the response of second API to be used by first API. sample response of second API: {"access_token":"XXX","token_type":"bearer","expires_in":86399} sample header request of first API: Authorization_sep_bearer XXX Thanks in advance
End-of-Support for Modem based SMS and AppSMS notifications
Dear Customers, We are announcing end-of-support for Serial Modem based notification and AppSMS based notifications in OpManager. We had to remove Modem based SMS(serial modem)option due to the unavailability of support from the third party provider SMSLib. Though this feature is not available in the newer installations, due to compatibility issues in the new Java versions(OpManager 12.0 and above), existing customers who upgraded from older versions also faced issues. So, we have decided to announce
Workflow: Task pause until system reboot
This is a question that might turn into an idea unless someone has some insight: I am trying to create a workflow that stops and disables Windows Services -> Reboots the server -> That enables and starts the services after the reboot is complete. The current "reboot system" task doesn't appear to wait for the system to reboot and become available again for it to move on to the next task unless I am doing it wrong. Is there a way to have a "pause workflow until rebooted" occur before moving on to
TCP-Port monitoring
Hi ALL! I need monitoring some EXTERNAL service from my OpManager. Service has only IP and port (like 123.33.22.11: 12345) How i can monitoring it ???
Adding SNMP Monitor failure
Hi, I noticed that adding an SNMP monitor to any device template fails with a time out, further digging I discovered that the community being used by opmanager is public to fetch the OID result in question. Why is the user not allowed to select the correct credentials i.e. community in order to query the device, suppose I am not using SNMPv1/2, in this case what am I supposed to do? public community is not recommended anyway.. Sounds like each time a user needs to add a monitor they will need to
Workflows and Windows Scripts
Does anyone have any real world workflows use-cases with scripting that they can share? I would love to see people's export XMLs of workflows and a description of what they accomplish. An example workflow I am trying to configure is to: Stop a windows service set that service to disabled (running a script that executes the SC CONFIG command. Restarts the server. Set the service to "enabled" running SC CONFIG Script Start the service. I have a VB script that works if I run it locally on the target
Devices disappear from business view when apply&ovewrite template
Hi, I had several categories in inventory with several devices. I modified a switch templated, applied and overworte the changes. Then I found several categories in inventory disappeared. I think when I changed the switch template this category overwrote the early categorie I created. I can understand this point. The real problem was that in several business views the devices that belonged this categories have disappeared but not all of them. The devices are still in the inventory but I need to know
Not all servers is displayed in the report.
I want to create a report "Availability and Response". I choose "Create New Report", select Availibility Category, choose Business View that I created earlier and in which I added 6 servers. All these servers are available and response. But in the report itself only 3 of 6 servers are displayed. Why can not all servers are displayed, despite the fact that they are all in the same category, they all work and are available?
Really hit or miss
We have 7 hyperv hosts - most do not get detected as a hyper v host - but incorrectly reported as Server 2012 R2. If I manually edit the machine details to a hyperv host it looses all the dial metric details and does not report on any hosted vms. I see this has been a common theme over the years but as I am using the latest version I thought this would not be an issue? Interestingly after deleting and adding dozens of times, doing a dance around the room and praying to the gods I managed to add 3
SNMP engine Id matches with the existing engine Id
We recently moved all of our systems from a 172.xxx.xxx.xxx subnet to a 10.xxx.xxx.xxx subnet. After the IP address change I attempted to add our firewall back into monitoring but when I add the firewall I receive an error "The host (10.xxx.xxx.xxx) is added as a non-SNMP device, since its engine Id matches with the existing engine Id of 172.xxx.xxx.xxx" I cannot change the firewall SNMP engineID, how do I remove the existing engine ID of 172.xxx.xxx.xxx
Free Disk Space (WMI) - different Threshold Values for each partition
Hello, We're currently monitoring multiple servers over WMI to get information about low disk space. So far, I have used the function via the device templates to assign the "Free Disk Space" monitor to specific device groups. But now I have the problem that some devices have several partitions in different sizes. Unfortunately, I can only set ONE value for the threshold, and this affects ALL hard disk partitions. But I want to set a separate threshold for each partition, without setting it up manually
Threshold Message Variables
In a threshold configuration there is the message section with 3 variables: $MONITOR is $CURRENTVALUE, threshold value for this monitor is $THRESHOLDVALUE Are there other variables that can be used in that field? Does anyone have a list of them?
Unable to restore data. Make sure the build number of your installation and the one in the backup is the same Error with OPM
Hi. I take backup with 12.3.210 version, reinstalled in the same server and i can not restore because i recieved the error in the subject Any ideas about this? Thanks in advance
Storage monitoring IBM V7000
Did anyone succeeded with monitoring IBM V7000 storage? I have added SMI credential with cluster IP. Then I am trying to "Add storage device" in "Discovery" menu with node IP address, however - when I click "Test connection" I always get an error: "Test connection is failed". Is there a log locally where I can see what message storage has passed to the OpM? Maybe worth to mention, I am using OpM 12.3.230
SMS alerts via Clickatell
OpManager version 123177 I configured SMS Server settings to send SMS alerts via the Clickatell gateway. This was working find up until a few days ago when it suddenly stopped working for some unknown reason. The SMS server settings are shown in the attachment. When I try to send a test message I just get "Failed to sent test SMS". The notification log contains the following: Sending SMS via SMS Gateway. SMS Content -> | Exception occured while send SMS using HTTP POST. javax.net.ssl.SSLException:
Unable to search device details
Hi All, I am getting error while searching for the added device in OP manager console. With this regard, I tried to add the same device newly, it showing device is already exists. But when I search for the same it is throwing an error. Kindly help us to resolve this issue. we are using OP manager version build number as 11300. Thanks, Rajesh L
Opmanager NCM - Backup
Hi So i have around 10-15 Switches (Cisco IOS) that i can not back up. I have around 100+ that are working. and when i try nothing happens. I trace a working one in the firewall logs, and see the server 10.0.0.1 go to the device 10.1.1.10 and its working fine. But when i trigger one of the ones that is not working i get nothing in the Firewall logs.
Alarm within one Business View causes ALL Business Views with Shortcuts to each other to turn Red.
When two or more business views contain shortcuts to each other and an alarm is triggered within any single one, it causes ALL business view shortcuts to turn RED and they do not return to a GREEN color state when the alarm is cleared. If you need further clarification I would be happy to schedule a remote session -- and I believe we already have a ticket open with you regarding this issue.
OpManager central server dashboard has not data
I installed OpManager v12 in central and probe model. I can setup connection between probe to central. The inventory added in probe can be shown in central without any issues. but I can not see any device by CPU utilization or others widgets in central dashboard. the alarms can be found from central without any issues. Are there any settings I need to verify it? Or it is the limitation in central server dashboard? Thank you! Code Chang
Opmanager - Firewall Interfaces - Rx showing 100% utilization
hello, I was wondering if someone could help me identify an issue where in Opmanager, my firewall interfaces are always reporting 100% utilization on the receive connector (Rx). I know this is not accurate as some of the interfaces show thousands of Gigs coming in. I'm thinking this is a misconfiguration or a bug.
_Total Page Utilization and % Committed Bytes in Use
I am trying to configure the above as more accurate measurement of memory resource exhaustion but I can't see how to add those 2 metrics. Any help would be appreciated.
Different interval thresholds
Is there a way to have different intervals for different thresholds? For example: CPU Utilization, I have set to an interval of 5 minutes. I want the Attention threshold after 30 minutes (6 consecutive times), Trouble Threshold at 20 minutes (4 consective times) and Critical at 10 minutes (2). Is there an option to do that?
URL Template: How to associate with device
I am wondering what a "URL Template" is used for as one created, I can't seem to associate it with any device. This is under "Configuration -> URL Template"
Custom App Templates
Is there a way to make a custom Application Monitoring template that is made up of services, processes and other performance monitors that can be applied to a group of servers? I see Application Monitors but I can't seem to modify or make new ones. Is there a way to make a "Service Monitoring Template" that can be applied to a group of servers?
IPAM - how to modify "System Description" under IP Address information
Hello, Is there a way to modify this field in IP under a specific IP address? It populates when I mirage a CSV file over but it doesn't have a place to change the information after the fact.
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