[Webinar recording] How to implement continual service improvement in your help desk - Part III - Service delivery
In case you missed the final part of the three-part webinar series on how to implementing CSI in your help desk, here's the recording. Recording of part I: https://goo.gl/CpRSBR Recording of part II: https://goo.gl/ukVxhh To download a free 30-day trial of Analytics Plus, click the button below.
Next stop: better network management.
Heads-up! The free training on OpManager is on its way. Every Wednesday beginning September 26, we're going to train you on comprehensive network monitoring, and how you can manage them easily with OpManager. We'll train you extensively in several important aspects of network monitoring and management. Register now > When: 11.30 AM EDT & 6.30 AM GMT | Where: Online Date: Sept 26, Oct 3, 10, 17 & 24 In the five-week training, we're going to cover the following topics: Part - I: Discovery and classification
ServiceDesk Plus 9419 Released
Dear Users, SDP 9419 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9419 : SD-73208 : After upgrading to 9418, approvers are unable to approve incident/service requests in the Standard and Professional edition. SD-73207 : Upgrade failure occurs if the notification subject and description in custom Change status are empty. This issue occurs in those setups where mapping of old status to new custom status
Password Manager Pro 9.8 is now available!
Hi, Password Manager Pro 9.8 (build 9800) has been released and is now available to download. This release brings forth integration support for HSM data encryption and YubiKey two-factor authentication as well as the provision to extend remote password capabilities beyond supported platforms via custom plugins. New Features & Enhancements Data encryption and protection with SafeNet HSM Password Manager Pro (PMP) now provides out-of-the-box support for SafeNet Luna PCIe HSM which gives administrators
ServiceDesk Plus 9416 Released
Dear Users, SDP 9416 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9416 : Vulnerability : SD-69292 : Vulnerability of an unauthorized user able to create, edit, and delete currency in the application is fixed. Requests : SD-72110 : Purchase requests couldn't be associated with a service request from the service request. Purchase : SD-70963 : Purchase Requests with similar vendors are not listed in
[Free Webinar] Eliminating password hard-coding with secure APIs
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Eliminating password hard-coding with secure APIs," scheduled for September 20th. Click here to register for the session. The session will help you make the most of Password Manager Pro's secure API options to get rid of embedded credentials in application configuration files and scripts. Here's a quick look at the agenda for the sixth Masterclass session: Application-to-application password management Creating API user
SupportCenter Plus - version 8.1 - Build - 8108 Released
Dear User(s) We released SupportCenter Plus - version 8.1 - Build - 8108 Released. Please refer to the Migration path table available here and upgrade to our latest build Refer our Read Me to know about the latest features and Issues Fixed from here. We highly recommend our users to do the upgrade in a test environment first. You can contact our support at support@supportcenterplus.com for any assistance. We will be glad to assist you. Why upgrade? By upgrading to the latest version, you get access
Mac Sierra OS recent patches causes the machine to restart without prompting the end user.
Below updates causes the Mac OS machines running on Sierra to rebooted with out user notification. This issue even by passes the do not reboot option set in Desktop Central/Patch Manager Plus deployment policies. 601384 - MacOS High Sierra 10.13.2 Supplemental - Spectre 601395 - MacOS High Sierra 10.13.3 601396 - MacOS High Sierra 10.13.3 Combo Update As of now there no way to suppress the reboot required for installing those updates. This is due to actual update gets installed during the System
Mac reboots automatically after OS updates:
In MacOS High Sierra(10.13 all versions), Combo updates and Incremental/Supplemental updates for Mac comes with inevitable reboots to complete the installation. This is an inherent nature of these patches and that can not be modified using our Automated Patch Deployment definitions. As of now, you can't skip/postpone reboots. It is advisable to schedule the Mac updates to non-production hours. If you have created an APD task to deploy Mac updates, configure deployment window to non-production hours
OpManager emerges out as a Gold Medalist in Info-Tech's vendor evaluation report
OpManager has been called the world's first, truly integrated network management software for faster and smarter network management by Info-tech Data Quadrant Report. We ranked number one for usability, intuitiveness, and ease of implementation. IT leaders, business professionals, and end-users examined relative performance and gave us several accolades for outstanding service experience, product experience, and pricing negotiation. Check out OpManager's position in the data quadrant and see for
[Webinar recording] How to implement continual service improvement in your help desk - Part II - SLA compliance
Here’s a recording of the second part of the three-part webinar series on implementing continual service improvement in your help desk using analytics. To register for part III of this webinar series, click the button below. Click here to view part I of the webinar.
Greet the Applictions Manager team at Ignite 2018!
The most anticipated event of the year is here! Microsoft Ignite 2018 is all set to take place in the beautiful city of Florida, from September 24-28. We're looking forward to having insightful conversations with customers, partners, and community enthusiasts at Ignite 2018. Meet team Applications Manager at Booth #440: Here's a glimpse into what Applications Manager can offer : Monitor the health, performance, availability, and configuration of Microsoft applications including operating systems
Microsoft Patch Tuesday updates for September 2018
Hello IT tech folks! New Security Bulletins : 2018-09 Security Update for Adobe Flash Player for Windows (KB4343902) 2018-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4457145) 2018-09 Security Only Quality Update for Windows Server 2008 (KB4457984) 2018-09 Security Only Quality Update for Windows Server 2012 (KB4457140) 2018-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4457143) 2018-09 Cumulative Update for Windows 10 Version 1607 and
ServiceDesk Plus MSP - version 9.3- Build - 9300 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.3 - Build - 9300. Please refer the Migration path table available here and upgrade to our latest build 9300. What's new in ServiceDesk Plus - MSP 9300 ? Major Features : Quick Books Online Integration Account Based Project Templates JobSheet Customizer. Customizable Dashboards. Custom Schedules. More feature list is available here Issues Fixed SDPMSP-7456 : While copying support group the associated technicians are not populated in Destination
Join us in London for 2 days of intensive training, and fun networking: ManageEngine User Conference 2018 is here!
We're excited to announce that registration for ManageEngine User Conference in London, UK is now open. It's going to be two action-packed days designed to help you get more out of your ManageEngine experience - with a track completely dedicated to IT Operations Management. Date : September 18 & 19 Venue : Hilton London Metropole (West Wing) 225, Edgware Road, London, W2 1JU United Kingdom What's in it for you: Talk to our experts in 1:1 sessions, and get all your
ServiceDesk Plus 9417 Released
Dear Users, SDP 9417 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9417 SD-72858: Failure in sending system notifications for incoming requests and conversations in environments where Microsoft Office 365 and Microsoft Exchange mailboxes are configured. This is because even the valid emails sent within these domains are marked as bounced as they don't have the 'Return-Path' header. SD-72318: Under
ManageEngine introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians get rid of day-to-day troubleshooting barriers. With precise remote control and 12+ powerful tools, you can rescue remote computers from IT incidents without having to leave your seat. Highlights: Advanced Remote Control to troubleshoot Windows, Mac
ManageEngine Introduces Remote Access Plus!
Struggling to access and support remote computers? Now troubleshoot computers in just clicks! We are excited to introduce ManageEngine Remote Access Plus, an enterprise remote access solution that helps system administrators and IT help desk technicians get rid of day-to-day troubleshooting barriers. With precise remote control and 12+ powerful tools, you can rescue remote computers from IT incidents without having to leave your seat. Highlights: Advanced Remote Control to troubleshoot Windows, Mac
Enabling SSL for OpManager web console using pfx or keystore or truststore
In this video you will learn how to enable ssl in OpManager using pfx or keystore or truststore
Third party SSL certificate implementation in OpManager
In this video you will learn how to enable SSL for OpManager web console
Apple distrusts some certificate authorities with iOS 12
Hello, Greetings from ManageEngine! With the release of iOS 12 and Mojave right around the corner, here is an update about trusted certificates to ensure a smooth transition to iOS 12 or Mojave. Apple is completely distrusting the following Certificate Authorities (CA) and removing them from iOS Trust Store: Symantec Federal Common Policy Root If you are using certificates issued by the above mentioned CAs in the on-premises version of Mobile Device Manager Plus, you will have to use the certificates
Critical Privilege Escalation Flaw: The Windows Task Scheduler Zero Day Vulnerability
About the vulnerability: A security researcher with his twitter handle named SandboxEscaper on August 27 released the source code for exploiting a security bug in the Advanced Local Procedure Call (ALPC) interface used by Windows Task Scheduler. The issue exists in the SchRpcSetSecurity API function, which fails to properly check user's permissions, allowing WRITE privileges on files in C:\Windows\Task. The vulnerability affects Windows versions 7 through 10 and can be used by an attacker to escalate
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk using analytics - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk using analytics, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
[Webinar recording] How to implement continual service improvement in your help desk - Part I
In case you missed the first part of our three-part webinar series on implementing continual service improvement in your help desk, here's the recording. To register for parts 2 and 3 of this webinar series, click the button below.
Mobile Device Manager Plus - Free Training
Join us on 19th and 20th September 2018 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on September 19th: App Management and Device Security: Complete management of Store and Enterprise apps Locking specific apps to devices Remotely troubleshooting issues on mobile devices Securing misplaced/lost device Following topics will be covered on September 20th: Device Enrollment
Workaround for Filezilla Client Download Failure
Problem: Downloading Filezilla patches fail due to download link containing Hash Keys. Resolution: Follow the steps below to download Filezilla Updates and upload them to the patch store: Download the Filezilla Patch from the vendor site. If you are using Patch Manager Plus build 10.0.282 and above, you can use the upload patches option to upload any downloaded patches to the patch store directly from the console. Learn how to upload patches to the patch store using upload patches option. If you
[Online Training on NetFlow Analyzer] Troubleshoot your bandwidth issues like an expert
Hi all, Did you know, you can group Access Points and SSIDs to view the combined traffic usage of your wireless LAN Controllers. NetFlow Analyzer has recently brought in some new features to enhance the visibility with which you can troubleshoot network issues faster. Join us for a two-part webinar on NetFlow Analyzer and learn these new features, latest enhancements, and best practices. Reserve your spot now> Training details: Part I: Flow data - How to configure and monitor it? Part II: How
Achieve more with your virtual infrastructure!
Over the recent years, virtualization has helped organizations expand their business capabilities by providing instant access to limitless computing resources. For optimal performance of your virtual applications, round-the-clock monitoring is essential. However, monitoring a virtual environment may not be the same as monitoring a physical environment due to the complexities involved.This is where Applications Manager training series can help.Learn the intricacies of virtualization monitoring by
[Free Webinar] Secure remote access: Tunneling connections through encrypted gateways and recording sessions
Hi All, Our next topic for the Password Manager Pro Masterclass series is "Secure remote access: Tunneling connections through encrypted gateways and recording sessions," scheduled for September 06th. Click here to register for the session. The session will focus on managing remote privileged sessions launched from Password Manager Pro, defining how users connect to target systems such as remote data centers, and setting up session recordings. Here's a quick look at the agenda for the fifth Masterclass
[ME User Conference, London] Accelerate your journey towards compliance with our privileged identity management suite
Hi All, We're excited to announce that registration for ManageEngine User Conference in London is now open. Date: September 18–19 Venue: Hilton London Metropole (West Wing), 225, Edgware Road, London W2 1JU, UK. Register Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
[ME User Conference, London] Accelerate your journey towards compliance with our privileged identity management suite
Hi All, We're excited to announce that registration for ManageEngine User Conference in London is now open. Date: September 18–19 Venue: Hilton London Metropole (West Wing), 225, Edgware Road, London W2 1JU, UK. Register Why privileged identity management? Privileged identities regulate access to an organization's critical IT assets. Today, with the evolution of cyberthreats, privileged identities have become a prime target for hackers; they use these privileged identities to create cracks
Newsletter de Agosto!
¡Newsletter de Agosto! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo.
Meet the Applications Manager team at Monitorama 2018!
ManageEngine is excited to sponsor Monitorama this fall! The event is all set to take place in the beautiful city of Amsterdam on Sept 4 & 5. This event aims at continually pushing the boundaries of monitoring and trending software. Single track sessions is one of the main highlights of this event. Meet the team behind Applications Manager A visit to the Applications Manager will help you learn how to: Get deep visibility into the KPI's of your IT infrastructure, including your physical, virtual
Forecast reports get a boost with Machine learning techniques Applications
Applications Manager has roped in machine learning techniques to give a boost to your forecast reports. This feature will help users make accurate estimates of growth trend of attributes like disk utilization of servers, database size, etc. so that they can plan capacity better. The primary objective of utilizing ML methods in the field of forecasting is to improve the forecasting accuracy by minimizing some loss function. If you turn the Machine Learning feature on, then you can view the forecast
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Upcoming webinar] How to implement continual service improvement in your help desk
As the needs of your customers evolve, it's important that your help desk evolves along with them. Otherwise, you risk becoming obsolete. Join us for our three-part webinar series to discover how to implement continual service improvement (CSI) in your organization in phases, starting with: Request resolution times. Learn how to visually compare past request resolution times with current resolution times; use analytics to identify and rectify key factors that drag down resolution times. Date: September
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
[Free e-book] Five revenue metrics every MSP should track.
Being a service provider doesn't have to be juggling act—not when you know the right metrics to track. Download our free e-book to learn about the five key revenue metrics that can help you: Identify the most profitable revenue streams. Understand revenue distribution. Track the profitability of individual service groups. Make educated decisions about the future of your business. Click here to download the e-book.
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