[Tips & Tricks] Spam Filter
Managing tickets and classifying them to an appropriate queue will be the basic task of any help-desk coordinator, along with this he needs to watch out the high priority cases and tickets from VIP users. The ticket allocating task gets challenging and frustrated when ticket count gets spike up in a short time, this leads to the chance of unnecessary ticket violation. The root cause for spike up will be due to tickets getting in a loop or advertisement mail's or irrelevant emails or undelivered
Patch Tuesday September 2019 updates from ManageEngine
Good day. Quick update on the September 2019 Patch Tuesday. New Security Bulletins : 2019-09 Security Update for Adobe Flash Player for Windows (KB4516115) 2019-09 Security Only Quality Update for Windows Server 2008 (KB4516051) 2019-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4516033) 2019-09 Security Only Quality Update for Windows Server 2012 (KB4516062) 2019-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4516064) 2019-09 Cumulative
Patch Tuesday September 2019 updates from ManageEngine
Good day. Quick update on the September 2019 Patch Tuesday. New Security Bulletins : 2019-09 Security Update for Adobe Flash Player for Windows (KB4516115) 2019-09 Security Only Quality Update for Windows Server 2008 (KB4516051) 2019-09 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4516033) 2019-09 Security Only Quality Update for Windows Server 2012 (KB4516062) 2019-09 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4516064) 2019-09 Cumulative
[ForYourInformation -8]:New enhancement in ticket attachment feature
The limitation with ticket attachment in old versions Previewing and printing attached files in a ticket was impossible. Attachment drag & drop feature was unavailable. You cannot directly attach files in ticket description, you can attach files only by [Actions -> Add Attachments] In the newer build 10000, we have taken the above listed limitations in ServiceDesk as features. The key feature will be previewing attachments, it is a great way to save yourself time and effort. The nice thing about
Upgrade your MDMP On-Premises server for continued management of Apple devices!
With just a few days to go for Apple's release of their latest iOS 13 and macOS 10.15 Catalina operating systems, there's plenty of productivity as well as security driven features to explore. However, it is required to upgrade Mobile Device Manager Plus server preceding the public release to ensure you can continue managing your Apple devices without any hassles. Click here to upgrade to Mobile Device Manager Plus' latest build before September 19 to continue managing iOS devices.
ServiceDesk Plus 10511 Released
Dear Users, SDP 10511 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Enhancements SDF-65927 : ServiceDesk Plus now supports SAML 2.0, which is an easier alternative to conventional sign-in methods already available for online services. Users will no longer have to provide passwords specific to each service they access. Configure SAML single sign-on from Admin >> Users >> SAML Single Sign-On. To learn more, click here.
[Password Manager Pro Masterclass] Implementing Windows service account security best practices.
Hi there, In the first Masterclass session, we covered a detailed overview of password management for small business teams. Here's a video recording of the session. The next session will focus on implementing security best practices for Windows service accounts. Password Manager Pro Masterclass Implementing Windows service account security best practices. Thursday, September 12 10am - 11am GMT 11am - 12pm EDT Register now. In this Masterclass session, you'll learn how to: 1. Locate
Password Manager Pro new build 10300
Hi, Password Manager Pro 10300 has been released and is now available for download. In this build, we have introduced new plugins for Chef and Puppet CI/CD platform, in addition to Jenkins and Ansible. Additionally, a few enhancements are done to Password Manager Pro that includes the following: 1. Bulk Resource/Account/Resource Group Sharing Apart from single sharing, users with proper permission can now share resources, accounts and resource groups, in bulk, with user(s) or user group(s).
[DidYouKnow -5] Deleted requests can be restored
Hello folks, I'm back with a tip that would be a salvage to the users who are not aware of request trash feature. Imagine you had deleted a request but later realized that you needed to work on it. Do not worry, requests are not deleted irreversibly. They get to trash first and you can delete requests completely or recover them there. How does it work: From request list view, click on the custom views drop down to find the trash where all the deleted requests can be found. Deleted requests can simply
User management - Requests deleted by technicians
This report is to get the list of deleted requests in the application. This data can be retrieved from the system log viewer and request trash. System Log Viewer: SELECT err.message "System log message", err.errormodule "Module", err.suberrormodule "Sub Module", err.action "Action", err.type "Type", au.first_name "Performed by", longtodate(err.occurredtime) "Time of occurrence" FROM errorlog err LEFT JOIN aaauser au ON err.ownerid=au.user_id WHERE err.action
[Announcement] Free, one-day OpUtils training on September 18th, 2019!
Hi friends, Are you tied to your network? Always checking its status and unsure if or when it'll create a huge mess? If so, then ManageEngine OpUtils may be just what you need. OpUtils training was a huge success last year, so we're continuing training into 2019. This in-depth and intensive training will help you tackle various challenges with your IPs and switch ports. Trust me, you don't want to miss it. Click here to register now! Here's a quick look at the topics we'll discuss: Introduction
Newsletter de Agosto!
¡Newsletter de Agosto! Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
[ManageEngine] Your free PST migration tool is here!
Introducing PST Migration Tool! This free tool allows you to export your Exchange and Office 365 mailbox contents to PST files, and import PST files in bulk to Office 365 mailboxes. Learn more. Download Free Tool Suite 5.5.2 By downloading the free tool suite 5.5.2, you get access to the PST Migration Tool along with 19 other free tools that help in efficient Active Directory administration. If you are using the free tool suite version 5.5.1 or earlier, please download the latest version (5.5.2) to
[ForYourInformation -5]:New enhancement in Project module
Often Project management involves planning and organization of a company's resources to move a specific task or event towards completion. In most scenario's it has a defined beginning and end in time. Any organization will follow best practices, long discussions, automation, to ensure seamless workflow. Though situations end up with some human errors. We all loved to have the function to correct particular errors with minimum/no impact. In older builds of Service Desk Plus, we followed a controlled
Security Advisory | ManageEngine OpManager
Dear Customer, Greetings from ManageEngine OpManager. This is a security advisory mail for Applications Manager Plugin (APM Plugin) users. It came to our notice that previously, a user was able to bypass the username-password requirement and execute arbitrary commands on the server in the APM plugin. This issue has been fixed in the latest version of OpManager. To know more about the vulnerability, click here. Recommendation: We highly recommend that you upgrade to the latest version of OpManager
[DidYouKnow -4] Self-service portal and knowledgebase
Hello folks, This time I'm here with yet another tip that will enable you to utilize ServiceDesk Plus optimally. The same incidents\questions, reappearing time and time again. Sound familiar? Responding to the same question over and over again is a huge waste of time and resource. How do you overcome this redundancy and free up your users to spend more time on higher-value tasks? One of the easiest ways is to choose a system that empowers your users. Ask yourself, does the system have: -- A self-service
Register for Enterprise Service Management (ESM) beta version
Dear Customers, Much awaited ESM (beta) build is almost ready for the customers. If you would like to get the beta service pack(ppm), please subscribe the below link. Once the service pack is ready for the testing, we will be able to share you the beta ppm file in batches through email. Since its a beta service pack(ppm), you can use your existing test setups to migrate your data. If not, create a test bed and upgrade your installation to the latest ESM version. Note: We recommend you to apply
Reinforce data protection with our all new Data leakage prevention solution: "Device Control Plus".
We are absolutely glad to inform you that we have introduced a brand-new Data leakage prevention solution for removable devices - Device Control Plus Reinforce data protection with our all new Data leakage prevention solution: Device Control Plus. Control, block and monitor all USB and peripheral devices effortlessly. Eliminate data loss due to unauthorized data transfers. Implement file access control to prevent unprivileged access. Get your work done quickly by granting temporary access to
Reinforce data protection with our all new Data leakage prevention solution: "Device Control Plus".
We are absolutely glad to inform you that we have introduced a brand-new Data leakage prevention solution for removable devices - Device Control Plus Reinforce data protection with our all new Data leakage prevention solution: Device Control Plus. Control, block and monitor all USB and peripheral devices effortlessly. Eliminate data loss due to unauthorized data transfers. Implement file access control to prevent unprivileged access. Get your work done quickly by granting temporary access to
Reinforce data protection with our all new Data leakage prevention solution: "Device Control Plus".
We are absolutely glad to inform you that we have introduced a brand-new Data leakage prevention solution for removable devices - Device Control Plus Reinforce data protection with our all new Data leakage prevention solution: Device Control Plus. Control, block and monitor all USB and peripheral devices effortlessly. Eliminate data loss due to unauthorized data transfers. Implement file access control to prevent unprivileged access. Get your work done quickly by granting temporary access to third-party
[ForYourInformation -4]:New enhancement in Link Request feature
Linking Requests is a feature that primarily provides an option to relate requests to one another and set some references between them. Secondly, certain common operations such as adding notes, creating resolutions and adding work logs can also be linked between them. When two or more requests are linked, one of the requests becomes the "Reference request" and the other requests are the "Linked requests". In older builds of Service Desk Plus, on viewing the linked request from parent request will
[ForYourInformation -3]:New enhancement in User Survey
Surveys are one of the absolute best methods to get input from your potential clients/users about the services you offer. For more than decades, these surveys have given a much more clear picture of clients/users' level of expectation, needs, etc.. which had helped the organization to set their objectives and goals. We often expected the survey tool to be easily customizable and up to the current trend. Now we have a new Survey enhancement available in 10511 builds of Service Desk Plus. SDF-72081: In
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
[DidYouKnow -2] Dynamic user addition
Scenario: One of our customers had come up with a question that new users are added to their active directory quite often and yet to be imported into ServiceDesk Plus. As you maybe aware that maximum frequency allowed is once a day for users auto-sync from AD can be scheduled once a day. Hence, he had to import the users manually multiple times a day to let the new users to login to the application that consumed lot of his time. He wanted to check with us if there is a better way to handle this.
[DidYouKnow -1] Build an efficient request approval process
The creation of an approval process is vital to the functioning and efficiency of an organization. To create this process, you must take a close look at your current approval workflow and record all the steps that an approval must pass through. With ServiceDesk Plus, we can now restrict whether approval can be sent to anyone or only system users or service request approvers can approve a request, allowing users to approve their own requests and so on. In most scenarios, when a request is submitted
Security advisory for Applications Manager & Applications Manager Plugin users below version 14.3
This is a security advisory for all ManageEngine Applications Manager and ManageEngine Applications Manager Plugin users below version 14.3. We recommend you to upgrade to the latest version of Applications Manager to avoid the security vulnerability described below. Severity: High Vulnerabilities: For Applications Manager users: Vulnerability type : SQL Injection/Remote Code Execution Vulnerability description: Due to an SQL Injection vulnerability in NewThresholdConfiguration.jsp, a low-authority
[Password Manager Pro Masterclass] Local administrator account management for Windows and Unix environments.
Hi there, In the first Masterclass session, we covered a detailed overview of password management for small business teams. Here's a video recording of the session. The next session will focus on password management for local administrator accounts in Windows as well as Unix environments. Password Manager Pro Masterclass Local administrator account management for Windows and Unix environments. Thursday, August 29 10am - 11am GMT 11am - 12pm EDT Register now. In this Masterclass session,
ServiceDesk Plus MSP - version 9.4 - Build - 9422 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.4 - Build - 9422. Please refer the Migration path table available here and upgrade to our latest build 9422. Please refer our read me from here. Issues Fixed : SDPMSP-8577: Worklog start time auto populates even after disabling the respective option in self service portal settings for the contract billing associated worklog is fixed. SDPMSP-13000: Problem with Survey Message HTML Editor is fixed. SDPMSP-13293: Default software reports are
Join us in Toronto for our first ever User Conference in Canada : 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. REGISTER NOW Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos, to industry best practices.
Join us in Toronto for our first ever User Conference in Canada : 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. REGISTER NOW Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos, to industry best practices.
[ForYourInformation -2]: Now you can Broadcast messages to particular group or site
In older builds we had limitations only to broadcast message either to "All Technicians" or "Logged-in Technicians" we all know how difficult it was to restrict the broad message to a specific set of people, now we can restrict the important message to a specific group of technicians or specific site technicians in just a click. This new enhancements in "Broadcast Message" feature is available from Build 10503 (reference id SDF-69242) How to Broadcast the message to a specific group of technicians
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking!
We'd love to see you in Toronto for the ManageEngine User Conference from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with an entire track dedicated to IT Operations Management, and individual sessions focused on the products you love. Click here to check out all the details. Here's what you can look forward to: Attend in-depth product presentations that cover everything from feature updates and how-tos,
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
Patch Tuesday August 2019 updates from ManageEngine
Good day. Quick update on the August 2019 Patch Tuesday. New Security Bulletins : 2019-08 Security Only Quality Update for Windows Server 2008 (KB4512491) 2019-08 Security Only Quality Update for Windows 7 and Windows Server 2008 R2 (KB4512486) 2019-08 Security Only Quality Update for Windows Server 2012 (KB4512482) 2019-08 Security Only Quality Update for Windows 8.1 and Windows Server 2012 R2 (KB4512489) 2019-08 Cumulative Update for Windows 10 Version 1809 and Windows Server 2019 (KB4511553) 2019-08
[Tips & Tricks] How to schedule PM tasks based on accounting calendar ( in week format 4-4-5 )
Requirement: Create PM Task during the last day of the month. Implementation: We can use the python script using the negate option. Steps: Create a PM Task, either periodic or daily schedule. Configure the attached script in Business Rules. Sample screenshot on PM task configuration Sample screenshot on BR configuration . Note: Download the attachment and remove the .txt from the file name, unzip the attachment, move "functions.py and pmtask_repeat_monthly.py" files to [ManageEngine\ServiceDesk\integration\custom_scripts]
[Tips & Tricks] How to show pop-up/alert users on ticket submission
In the request cycle, we would have come across several scenarios, where we need to alter the requester on form submission. Now the popup window/alter can be configured through Field and Form rules, the following sample workflow will provide an insight into this feature. Admin tab -> incident template -> FaFR -> on form submission and add desired text. The requester will get a popup when he/she selects the particular incident template from the list. Next - [Tips & Tricks] How to schedule PM tasks
Password Manager Pro new build 10200
Hi, Password Manager Pro 10200 has been released and is now available for downloading. Take a look at our Release Notes to learn more about other enhancements and minor bug fixes included in this upgrade pack (build 10200). How to Upgrade to Build 10200? Existing customers of PMP can download the upgrade pack from the following URL: https://www.manageengine.com/products/passwordmanagerpro/upgradepack.html IMPORTANT NOTE: Take a copy of the entire PMP installation folder and paste it in
Configuration Management - to get the list of users enabled with service request approval permission / list of sites present in the application
This report returns all the users enabled with service request approval permission. SELECT aaauser.first_name "Approver Name", dpt.deptname "Department", sdo.name "Site", sd.jobtitle "Job Title" FROM srapproverdetails LEFT JOIN aaauser ON aaauser.user_id = srapproverdetails.approver LEFT JOIN aaacontactinfo ON aaauser.user_id = aaacontactinfo.contactinfo_id LEFT JOIN sduser sd ON aaauser.user_id=sd.userid LEFT JOIN userdepartment ud ON aaauser.user_id=ud.userid LEFT JOIN DepartmentDefinition
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