Request Management - number of requests submitted per hour
Count of request inflow per hour - provides an insight on monthly opened incidents per hour. It provides you a quick determination on timeframe that received a large number of incidents. This information can then be used by an incident management administrator to determine if a particular department requires additional resources to efficiently manage the number of incidents. PGSQL: SELECT EXTRACT(YEAR FROM (to_timestamp(wo.createdtime/1000)::TIMESTAMP)) "created time", CASE WHEN EXTRACT(MONTH FROM
Planned US Datacenter Maintenance on 25th Nov, 2023 and on 2nd Dec, 2023 from 6:30 PM to 09:30 PM PDT
Dear Customers, Our US Data Center is set to undergo an annual infrastructure maintenance on the 25th November 2023, between 06.30PM and 09.30PM PST, and again on the 2nd December 2023. The planned maintenance window is between 06:30PM and 09:30PM PDT
Supported Operating systems list for OpManager & OpUtils installation
Dear Users, Please be informed that from July 31st onwards, OpManager & OpUtils application will not support these operating systems (and the older versions below it) for its installation. Windows 7 Windows 8 Windows Server 2008 CentOS 6 RedHat 6 Mandriva
[DDI Central How-To Series] Target and customize device configurations with DHCP fingerprinting
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's How-To Series Read the full article here: What is DHCP fingerprinting? How does it work and how to configure it in DDI Central? [VIDEO] How to configure DHCP fingerprinting in DDI Central for healthcare
DDI Central Webinar on 2nd May: How DDI solutions optimize healthcare networks
Dear Community, We are excited to announce our upcoming webinar from DDI Central, How DDI solutions optimize healthcare networks Register now Discover how integrated DNS, DHCP, and IP Address Management can significantly improve the efficiency and security
Proactively identify and address cloud cost anomalies with the Zia Anomaly Report
Hi there! We're thrilled to announce the implementation of the Zia Anomaly Report in ManageEngine CloudSpend. The Zia Anomaly Report helps you fine-tune your cloud bills and safeguard your cloud infrastructure from any unforeseen issues. CloudSpend uses
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2024-27312 Severity: High. What is the issue? An authorization vulnerability was discovered in PAM360 by the
Check out what's new in Identity360!
Hey there! Identity360's recent update features the following enhancement. Issue fixes: The efficiency of the directory synchronization has now been enhanced. An issue encountered during authentication while executing Azure PowerShell commands when Identity360
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
[Tips & Tricks] Sending out custom notifications made easy.
Hello Folks, As a part of Request management, e-mail notifications help us notify users on important occurrences in a request. ServiceDesk Plus has default email notifications however we cannot have these notifications sent based on conditions. You might even need these notifications to go to a bunch of users. I hope this post helps you achieve this in the simplest way. In earlier versions, script-based custom triggers provided flexibility to send out custom notifications based on conditions. With
Critical vulnerability CVE-2024-3094 in XZ Utils: Everything you need to know!
Hello everyone! This forum talks in detail about the critical vulnerability CVE-2024-3094 which affects the XZ Utils, a widely used library found in both Mac and Linux distributions. About the critical vulnerability Tracked as CVE-2024-3094, this vulnerability
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
[Free training] How to best utilize OpManager to eliminate unplanned outages and improve network performance
If you're evaluating OpManager, or just started using it, there's no better way to learn how to optimize network monitoring than through product training. Attend the free, four-part webinar series on April 16, 23, 30, and May 7 at 6am GMT and 11am EDT.
PAM360 new build 6600
Hi, PAM360 build 6600 has been released and is now available for download. In this release, For more details, please see our Release Notes for this upgrade pack (build 6600). How to Upgrade to Build 6600? If you are an existing customer of PAM360, download
RecoveryManager Plus rolls out build 6200
We are glad to release the latest version of RecoveryManager Plus, build 6200. Feature: Domain controller backup and recovery: You can now back up domain controllers and restore them to any previous state in the event of a disaster. Enhancements: Exchange
[White paper] An IT leader's guide to drive more with less
"We need an effective IT cost optimization framework," cannot be the quest of CIOs anymore. Of course, the latest IT budget rise closely aligns with inflated prices. But CIOs, more than ensuring seamless digital delivery, are expected to share digital
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
[DDI Central: Industry Spotlight Series] How DDI(DNS, DHCP, & IPAM) solutions help campus networks
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's Industry Spotlight series that explores the indispensable role of DDI solutions in bolstering the cybersecurity and efficiency of campus networks. It delves into how DNS, DHCP, and IP address management
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
Endpoint Central Workshop - Singapore 2024
Join us for the Endpoint Central Workshop – your chance to dive into cutting-edge strategies, interactive sessions, and expert guidance that'll take your ManageEngine experience from good to EPIC. Here's what awaits you: Master the latest: Get insights
[Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient
Hello folks, HelpDesk technicians involve handling different kind of issues everyday. Most of the times, a request needs to be handled by different groups. For example, when a user reports a laptop issue, it could be an issue with hardware or software and so on. Unarguably, this request has to be worked on a collaborative effort and this can be very beneficial for technicians and for users as well. As the title suggests, ServiceDesk Plus has a feature that allows technicians to share requests with
[DDI Central How-To Series] Navigating DNS using forward and reverse DNS lookup zones
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's How-To Series that delves into the crucial aspects of DNS operations and their significance in the smooth functioning of networks both private and public. Video Read the full article here: Forward
[Survey] Help us improve the CMDB integration feature in OpManager with a quick survey!
OpManager offers default CMDB integrations with top ITSM solutions like ServiceDesk Plus, ServiceNow, and Jira Service Management. With custom APIs and Webhooks, you can also create customized integrations with ITSM solutions of your choice. We're always
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
Troubleshooting the "Signature does not match..." error while upgrading PPM
Hey folks, With the recent hotfix release, we've updated the PPM signing certificates for the latest builds. As a result, users on build 90126 and below will receive the following message while upgrading to the latest build: Steps to troubleshoot: 1)
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