Google fixes security vulnerabilities in the 88.0.4324.146 stable channel update
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.146 for Windows, Mac and Linux. This update fixes several high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21142
Google fixes security vulnerabilities in the 88.0.4324.146 stable channel update
Hello everyone, Google has released it's Chrome stable channel update 88.0.4324.146 for Windows, Mac and Linux. This update fixes several high-severity security vulnerabilities, the details of which are given below: CVE ID Vulnerability Severity CVE-2021-21142
Upgrade restrictions for users who have perpetual licenses without AMS
Dear User, As of now, perpetual license customers are allowed to upgrade even if the AMS (Annual Maintenance and Support) is not renewed. Moving forward, we are planning to stop the upgrade for the perpetual license customers who have not purchased the AMS license. Customer who have renewed their AMS license, and have obtained the AMS license as a .pdf document file, can contact us to get the AMS license as .xml file and apply it before continuing with the upgrade. Note: This restriction is not
Next Release : Webhook, Release Notifications, Asset name format and Asset Loan Query Reports for ServiceDesk Plus Cloud
Dear Users, We are planning for the next release with enhancements in Webhook, Release Notifications, Asset name format and Asset Loan Query Reports. Kindly refer below for more details : Webhook Webhook URL now support substitution variable. You can
For Desktop Central-ServiceDesk Plus Cloud integration, only OAuth authentication mechanism will be used from now on
In accordance with this pitstop post, the AuthToken client authentication mechanism has been deprecated. Only the OAuth client authentication mechanism, which is more secure, will be used from now on. Since the AuthToken client authentication mechanism
Upgrade to the latest Secure Gateway Server
Greetings, Desktop Central's security component, Secure Gateway Server, is now updated with a few issue fixes and enhancements. Download the latest Secure Gateway Server here. The list of updates for the build update can be checked in this readme
Modernize your server & application monitoring strategies! [Free training webinars]
In today's modern world of rapid technological advancements, many businesses are adopting modern technologies such as containers and cloud computing as part of their efforts to modernize their IT infrastructure and application architecture. They are also
Request Notes V3 API Changes
Dear users, We would like to inform you that we have made some notable changes to the V3 API format for Request Notes. What's changing As a part of this change, we are renaming the request_note entity as note. The entity attributes created_by and
[ ForYourInformation -52] Enhancements on Request Convert Feature to Incident/Service
You may all know about Convert Incident to Service and Service to Incident features in ServiceDesk Plus. Now with the 11138 builds, we have enhanced these features. Behaviour Changes and Enhancements: 1. Removal of convert incident to service & service
Mozilla releases security updates for Firefox 85, Thunderbird 78.7, Firefox ESR 78.7
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 85, Thunderbird 78.7, Firefox ESR 78.7. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 85, Thunderbird 78.7,
Mozilla releases security updates for Firefox 85, Thunderbird 78.7, Firefox ESR 78.7
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 85, Thunderbird 78.7, Firefox ESR 78.7. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 85, Thunderbird 78.7,
Mozilla releases security updates for Firefox 85, Thunderbird 78.7, Firefox ESR 78.7
Hello everyone, Mozilla has fixed several security vulnerabilities in Firefox 85, Thunderbird 78.7, Firefox ESR 78.7. The details of the vulnerabilities fixed are as follows: Platform CVE ID Vulnerability Impact Firefox 85, Thunderbird 78.7,
[ForYourInformation -26] Refine request details page
Hello folks, With build 11005, we released an enhancement that allows you to customize the request details page layout. With this enhancement, we can do any customization that you can possibly think of. It provides the ability to reorganize the rows as desired. Flexibility to rearrange the sections, You can add or remove and organize properties and sections from the right panel.
ServiceDesk Plus 11138 Released !
Dear Users, We are glad to announce the release of latest servicepack 11138 for ServiceDesk Plus. This servicepack includes 20+ new features and behaviour changes. Take a quick tour of our new features. Check out our Readme for more and download the servicepack
[What's Cooking] Upcoming New Features and Enhancements in ServiceDesk Plus
Dear Users, We are happy to inform you all that the following features are queued for release with one of the upcoming service packs. ZIA Reopen [ Admin tab >> Zia >> Zia Configurations ] ESM at Advanced Analytics [ Admin tab >> Integrations >> Advanced
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
SonicWall SMA 100 zero day vulnerability - details and mitigation steps
Following a sophisticated cyberattack against its internal systems, SonicWall, a pure-play cybersecurity vendor revealed a zero-day vulnerability in its SMB-oriented remote access product called Secure Mobile Access (SMA). Only the SMA 100 Series remains
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
CentOS 6 End of Life - All you need to know
Hello everyone, CentOS 6 reached its End of Life (EoL) in November 30, 2020. This means that the Linux community has stopped supporting this version and security patches, vulnerability fixes, and bug fixes have not been released for this version since
Upcoming Release : Change enhancements, Asset Replenishment, Site Locale & Locale Specific Notification Templates and Service Requests SLA Enhancements
Dear Users, We are gearing up for the next release with Change enhancements, Asset Replenishment, Site Locale & Locale Specific Notification Templates and Service Requests SLA Enhancements for ServiceDesk Plus Cloud. Kindly refer to the below details
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Chrome stable channel update 88.0.4324.104 for Windows
Hello everyone, Google has promoted Chrome 88 to the stable channel for Windows (88.0.4324.104) with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity
Discontinuation of Agent-based Remote Control
Dear users, This post is to inform our customers of ServiceDesk Plus and AssetExplorer that the Remote control option using AE Agent would be discontinued in one of the upcoming service packs due to vulnerability issues. No Support for Java Applet: Java applet is one of the important components required for agent remote control. Since this is not supported by most browsers, we have decided to discontinue the agent remote control. Available options for Remote: We will still support remote control
Certificate renewal for Desktop Central Agent applications
Hello everyone, The certificate to sign the Desktop Central agent applications expired on Dec 11, 2020 and due to this reason, many Antivirus solutions considered the Desktop Central agent applications as threats. This certificate has been renewed
OAuth migration for outbound Zoho apps - Cliq, Desk, Projects, and SDP OD
As part of our security upgrade, we're migrating to OAuth from the existing AuthToken system of authentication for all the outbound Zoho apps that are integrated with AlarmsOne - Cliq, Desk, Projects, and SDP OD. It also applies for any Zoho application
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Chrome fixes around 36 security vulnerabilities in its stable channel update 88.0.4324.96
Hello everyone, Google has promoted Chrome 88 to the stable channel for Mac and Linux with its latest update release. This release comes with 36 security fixes. The details of vulnerabilities fixed are given below: CVE ID Vulnerability Severity CVE-2021-21117
Unified Endpoint Management & Security - Free Training Series
Join us for the Unified Endpoint Management & Security free training series which will begin on January 27, 2021. This is a 6-week training program which will focus on all the major modules of ManageEngine's Unified Endpoint Management solution - Desktop
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
January 2021 Patch Tuesday - Microsoft Office & Third party updates
Hello All, Below are the Office, Third-party and Mac updates released for this month's Patch Tuesday. Office Updates : SECURITY UPDATES : Security Update for Microsoft Office 2010 (KB4493143) Security Update for Microsoft Office 2013 (KB4486762) Security
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
Security Bulletins released for January 2021 Patch Tuesday
Hello Everyone, Below is the list of security bulletins released for this month's Patch Tuesday. New Security Bulletins : 2021-01 Security Only Quality Update for Windows Server 2008 (KB4598287) (ESU) 2021-01 Security Only Quality Update for Windows
[Security advisory] Authentication bypass vulnerability in ServiceDesk Plus build 10511 to 11133
Dear users, This is a security advisory regarding a possible authentication bypass vulnerability in ServiceDesk Plus, which has been identified and rectified. On-premises users of ServiceDesk Plus version 10511 to 11133 who have enabled SAML authentication
[Tips & Tricks] Determine length of a string
There was a requirement from a user to define the minimum and maximum string (value) length a user can put into an additional field. The requirement is that when a user puts in a value lesser than the minimum length and greater than the maximum length
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