ExchangeReporter Plus 5177 released with new reports and enhancements !
Hello Everybody, We are glad to announce the release of the latest build of Exchange Reporter Plus -5177. This build comes with new reports on Email Delivery Time Report, Delivery time by user,Delivery time between users, and Shared Mailbox Reports major enhancements, along with some bug fixes. New Features: Email Delivery Time Reports: The email traffic reports category includes the following new reports on delivery time related details of emails. Delivery time by user – Displays the email delivery
Day one support for Windows 10 Creators Update
We're excited to announce that ManageEngine Desktop Central supports Windows 10 Creators update, the same day as its release. Click here to know how you can upgrade all your enterprise desktops to Windows 10 Creators update without breaking a sweat.
New edition release - Patch Connect Plus for Microsoft SCUP!
Dear Users, We are happy to inform you that Patch Connect Plus has launched its new edition "Patch Connect Plus for Microsoft SCUP". This new edition offers SCUP catalog to patch third party applications in Microsoft SCCM. How does this new edition work? Pretested third party updates will be made available in the Cab file format and these updates should be imported into SCUP. This can be then manually published to the update server and SCCM for further deployment. Useful help articles: Steps to import
Day one support for Windows 10 Creators update
We're excited to announce that ManageEngine Desktop Central supports Windows 10 Creators update, the same day as its release. Click here to know how you can upgrade all your enterprise desktops to Windows 10 Creators update without breaking a sweat.
Proposed new version of REST API
Hi All, We have been working on the latest REST API V3 for sometime now. We are glad to share with you the proposed format for the same. Click on the link below to take a look. http://beta.servicedeskplus.com/apidocs/index.html P.S: Any future enhancements in API and custom triggers will follow this format. Thanks & Regards, Padmakumar, ServiceDesk Plus Development Team
Password Manager Pro: Recent Upgrade Packs
Hi, This is to announce that we have released two upgrade packs (Password Manager Pro builds 8703 and 8704) this month incorporating some important bug fixes and security fixes. Bug fixes: Earlier, when details such as role name, description etc. were provided in Japanese while creating new user roles, the Japanese characters were not displayed in any of the corresponding role reports that were exported as PDF. This has been fixed. Earlier, when a scheduled password reset was carried out for a Windows
Free Webinar: Overcome the top IT management challenges of 2017 using OpManager Plus.
Hello everyone, ManageEngine recently released the survey results on top five challenges that might impact IT in 2017. Around 150+ IT managers, network administrators, CIOs and other IT professionals shared their views and predictions for this year. Based on the report, we have come up with our next webinar on how to overcome these IT challenges using OpManager Plus and get ready to combat them with an integrated network management solution. Webinar details: Topic:Overcoming the Top IT Challenges
Newsletter de Abril
Ya está disponible el Newsletter de Abril! Conoce las 5 formas en las que OpManager Plus te puede ayudar a simplificar tu gestión de TI. Actualízate sobre todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
KB4012216 issue with event ID 4768 and workaround
This is to provide you all a heads-up regarding the recent Windows Server 2012 R2 security update from Microsoft, KB4012216, and the audit failure it causes. When you apply this security patch to the domain controllers, they will fail to log the event ID 4768, which represent a user being granted or denied TGT. We’ve reported the issue to Microsoft and hope to receive a solution ASAP. What does this security update flaw do to your ADAudit Plus and AD auditing in general? Many clients, who’ve had
Version 3110 released
We have released a newer version of Analytics Plus today. This release comes with the following bug fixes. Synchronization issues with ServiceDesk Plus installations that have more than 8 request additional fields has been addressed. Problems in exporting dashboards that contain widgets have been fixed. Synchronization problems with the latest version of Applications Manager have been addressed. Users running version 3050 or above will be able to apply this upgrade pack. Users running version
ServiceDesk Plus 9.2 Released
Dear Users We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.2, which comes with jre 1.7 and Tomcat 7. It can be downloaded from the URL below, http://www.manageengine.com/products/service-desk/download.html Existing customers, kindly note that the upgrade to 9.2 can be done from build 9119 or 9120. Customers in earlier builds can move to build 9119 by applying the service pack available at https://www.manageengine.com/products/service-desk/service-packs.html
Script Master 17 - Auto-create change request (s) for unplanned changes on Assets
Hi folks! I'm back this week with another useful script to help you with your ServiceDesk Plus needs. I trust that you found last script to populate requests on tasks associated, very helpful. This week's script helps you auto-create change requests for unplanned modifications on Assets using Custom Schedules. Generally, multiple assets are inventoried in ServiceDesk plus and if an asset was to be modified, a change request should be associated with it. In the case that the asset is modified sans
ManageEngine Log360 free online workshop series - Register now
We are excited to announce that this week we are kickstarting exclusive free online workshop series for Log360. We have designed the topics of this workshop series based on the popular demands of our customers. So, we hope you're excited as much as we are. Insights from this series will take you one step ahead of your peers. So hurry up and register right away. Free online Log360 workshop series 2017 18th April - 11th May 2017 Every Tuesday & Thursday Register Now Highlights of this workshop:
Boot Camp Mar '17 - Asset Management
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Mobile Device Manager Plus - Free Training
Join us on 26th April 2017 and 3rd May 2017 at 11:30 EDT for a free training session on ManageEngine's mobile device management solution - Mobile Device Manager Plus! Following topics will be covered on 26th April: Device Enrollment and Provisioning: Manage devices by enrolling it via various enrollment methods Regulate devices by pre-configuring policies Audit your organization asset data Following topics will be covered on 3rd May: App Management and Device Security: Silent installation of business
Introducing ManageEngine Log360 - A comprehensive SIEM solution
Hi All, We're all excited to announce the release of Log360 - the new web-based integrated solution that combines EventLog Analyzer and ADAudit Plus into a single console to help you manage your Active Directory auditing and network security easily. Log360 is pretty easy to install and configure. It provides you with single simple console that helps you to combat security breaches, meet compliance requirements, perform AD auditing, automate log management process, and more. Download a 30-day Free
ServiceDesk Plus 9303 Released
Dear Users, SDP 9303 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New features in 9303: SDF-62564: Option for Technicians to mark their availability by choosing 'Online' or 'Offline'. The significance of this indication can be viewed while assigning Requests/Tasks to an available Technician from the home page of Tasks and Request module. SDF-38788: Prompt for Request closure code when the status of a Request is
ServiceDesk Plus 9305 Released
Dear Users, SDP 9305 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9305: SD-66052: Unable to send Reply to a request using IE11 browser in some environments. SD-65933: Unable to choose 'Entire Content' search option in solution module in languages other than English. SD-65802: Automatic status change configured based on Request Status Scheduler is not working. SD-65798: Global search fails to work
ServiceDesk Plus 9.3 Released
Dear Users, We are glad to announce the new version of ServiceDesk Plus - ServiceDesk Plus 9.3, upgraded with 14 new features. https://www.manageengine.com/products/service-desk/servicedesk-plus-9.3-whats-new.html It is available to download from the link below: http://www.manageengine.com/products/service-desk/download.html The existing customers with builds 9200..to..9241 can directly upgrade to version 9.3. Wheareas, the customers using earlier builds should first move to the build 9200 by applying
ManageEngine launches Patch Manager Plus !
We are excited to announce our newest arrival to the ManageEngine family, Patch Manager Plus that will help you patch faster, smarter and better. “Securing all the computers from vulnerabilities and keeping them up to date is something every enterprise dreams of and it can get complicated with multiple operating systems." But now you've Patch Manager Plus to help make this dream come true. Patch Manager Plus provides a single interface for automating all patch management tasks - from detecting
ManageEngine launches Patch Manager Plus !
We are excited to announce our newest arrival to the ManageEngine family, Patch Manager Plus that will help you patch faster, smarter and better. “Securing all the computers from vulnerabilities and keeping them up to date is something every enterprise dreams of and it can get complicated with multiple operating systems." But now you've Patch Manager Plus to help make this dream come true. Patch Manager Plus provides a single interface for automating all patch management tasks - from detecting missing patches to deploying patches - for Windows, Mac, Linux and third-party applications.
ServiceDesk Plus 9304 Released
Dear Users, SDP 9304 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9304: SD-65950: Migration fails during deletion of asset relationship of a resigned user. Particularly happens in some environment where the count of resigned users with asset relationship exceeds 1000. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp
Survey: Are you ready for the future of ITSM?
We are collaborating with ITSM.tools to gain greater insight into whether ITSM professionals are ready for the future of ITSM. By taking a brief survey, you’ll be helping both yourself and your peers in determining what will be important going forward, and the ITSM industry’s level of future readiness. Please spare two minutes to share your views. Take the survey.
¡Pregúntale a los expertos - 5 de abril!
ServiceDesk Plus MSP - version 9.2- Build - 9206 Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9206 Please refer the Migration path table available here and upgrade to our latest build 9206. What's new in ServiceDesk Plus - MSP 9206 ? Issues Fixed SDPMSP-10219 : All Solutions are visible to technicians irrespective of associated accounts. SDPMSP-10288 : Exception thrown when we click "Add credential" from Remote AE. SDPMSP-10294 : Exception thrown when we try to save credential under Asset Details. SDPMSP-10301 : Fields
Webinar - Learn the essentials of asset management in ServiceDesk Plus
Howdy PitStoppers, Hope the month has been exciting for you so far. To make it more so, we bring you a fun, informative, and brand new module this month to dig deep into, scilicet, asset management on 21st of March. IT and non-IT assets are vital to any organization irrespective of its size. Accurately managing these assets paves way for reduced asset maintenance overheads, better SAM (software asset management), dynamic software license compliance, flawless auditing, and better IT infrastructure
Same day support for iOS 10.3 with Mobile Device Manager Plus
We’re excited to announce that Mobile Device Manager Plus supports iOS 10.3, the same day as its release. Here’s a glimpse of the new iOS 10.3 features that are supported by Mobile Device Manager Plus: 1. Wi-Fi network whitelisting: Administrators can now restrict devices from joining unsecure Wi-Fi networks, and force them to only join wireless networks that have been approved by Mobile Device Manager Plus. 2. Dictation restriction: Using Mobile Device Manager Plus, admins can now restrict the dictation
ManageEngine Desktop Central now supports 'Rollups'
Hi Folks, Greetings from ManageEngine Desktop Central Technical Support. Its my immense pleasure to announce the support for 'Rollups' in Desktop Central patch management. I trust you must be aware about Microsoft's October Patch Tuesday, what has started supporting Rollup updates (B Week updates). These are nothing but a single bulky update which includes all. Now its Desktop Central's turn to support these updates. Support is provided as a specific patch type named 'Rollups' under the APD.
ManageEngine launches Patch Manager Plus!
We are excited to announce our newest arrival to the ManageEngine family, Patch Manager Plus that will help you patch faster, smarter and better. “Securing all the computers from vulnerabilities and keeping them up to date is something every enterprise dreams of and it can get complicated with multiple operating systems." But now you've Patch Manager Plus to help make this dream come true. Patch Manager Plus provides a single interface for automating all patch management tasks - from detecting
Have you tried Android for Work yet?
Hey, guys! Mobile Device Manager Plus has recently endorsed Google's mobility management function - Android for Work. For those of you who manage Android devices, this exceptional feature gives you enhanced device management controls like: 1. Separate work files from personal files on the same device. 2. Apply policies only to the work-container in managed devices. 3. Push work apps silently and prevent untrustworthy ones from being installed. 4. Manage volume purchase of apps easily. This
Applications Manager Version 13.2 Launched
Applications Manager has been updated with a number of new features as well as minor touch-ups and is available for download here – Version 13.2 and for update here – Service Packs. With this release, we have tried to give our users real-time operational visibility into the performance of their Spark applications and their Azure Storage accounts. Here is a quick look at everything that has gone into the new version: Apache Spark Monitoring - Get real-time operational visibility into Spark applications,
We’re ending support for Internet Explorer 9 and 10
Hi Users, For ServiceDesk Plus On-Demand to offer an experience better than traditional software, we need to exploit new capabilities offered by modern browsers. The Web is ever changing and old technologies can become a drag on our quest to keep the application fresh and young. In order that we continue focusing on offering a modern user experience for our customers, it is imperative that we move on to support newer technologies that legacy browsers do not support. We will start to gradually phase
Support for MySQL Database
Dear Users, Please note that the support for MySQL database will be removed from Jun 2017. The main reason to stop supporting MYSQL database is that, we are working on Mickey lite framework migration. ServiceDeskPlus-MSP is built on top of Manage Engine's proprietary framework. This framework enables the flexibility to use the desired database. Currently, we are in the process of upgrading this framework for better stability and to include advanced features. Providing support for the older databases
Critical update for Desktop Central versions older than 92056!
What is the change? Desktop Central's patch management has released a new schema to support various features for Windows, Mac & Linux patch management. What will be the impact? If you are running Desktop Central version older than 92056, you will not be able to synchronise the latest patch updates. What should I do? Upgrade to the latest build on or before 16th March 2017, to continue using patch management.
Script Master - 7: How to create a new change request automatically from a parent request.
Hello users, Today's Script Master's post will help you to trigger the creation of a change request using a API call,based on the values in certain fields of the parent request.The request ID of the parent request is appended to the subject line of the change request. Refer to the comments within the script for more information on the json structure in which data has to be send in the API call for creating a change request.The script to do this is available here. Let us assume a scenario where
Free webinar: Six IT help desk lessons from the casinos of Vegas
Hi, Inefficient process planning and unplanned executions can disrupt IT service delivery and even bring business to a halt. With huge financial costs and business continuity at stake, handling an IT help desk can be a lot like gambling at a casino. Casinos can teach us a lot about ITSM, like how to manage a bankroll and when to put on a poker face. In this webinar, we'll go all in to teach you the parallels between the casinos of Vegas and ITSM best practices. Time: March 23, 2017 | 11:00am to
Key Manager Plus 5.0 released
We are happy to announce the release of Key Manager Plus 5.0 (Build 5000). We want to take this opportunity to thank all our customers and users for their feedback and continued support. Our new version of Key Manager Plus facilitates end-to-end certificate life cycle management by integrating with Let's Encrypt, the renowned open certificate authority. Key Manager Plus now completely automates the acquisition, deployment, re-issue, renewal, and revocation of certificates from Let's Encrypt. Users
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