Software License Bulk Import Issue
I am having an issue importing software licenses using the import from csv. I have followed the sample csv but get the error "The header labels are not in the recommended format". Does someone have an actual csv file that I can use as a template?
Custom report to capture Graphics Card models on all workstations query
Morning, We are currently trying to work out the best way to gather information on graphics cards within our workstations. There are no predefined queries (that we can find) that would provide the information in one report. We can get individual instances
Post-Deployment Scan
Is there a way to trigger a post deployment scan via a package or configuration? If needed, I can do a post-deployment script but just need to be pointed in the right direction.
Workstation not synced in SDP after rename it via Endpoint Central
We renamed a view Workstations via Endpoint Central. That worked and they are shown in Endpoint Central - Assets with the new name. Service Desk Plus is integrated and reachable. But the Assets keep the old name in SDP. So there is no Assetscan avaible
dcpatchmgmt.log
Is there a list of keywords that i can look for in this log file that reflect the patch/install progress? like this: Log Initialization Configuration Loading File Download Start File Download Completion Patch Dependency Check File Extraction Patch Installation
Impossible to install UEMS Agent to machine with Endpoint Central
Hi I have this error when i install agent with Endpoint Central The Agent machine Admin$\temp is not accessible from Distribution server installed machine with the given domain credentials The Agent machine Admin$\temp is not accessible from server installed
Endpoint Central Displaying Incorrect Security (Antimalware) information for managed MacOS devices.
We have recently stated to deploy SentinelOne to our managed business devices, replacing a previous installation of McAfeeAV. Prior to deploying the new agent, McAfee was manually removed using the official removal tool. Despite removing McAfee, and multiple
Launcher
1. We are planing on making a switch from Intune to ManageEngine. One tool i had with Intune MDM was microsoft launcher to have only apps i desired display on the phone. Does Manage Engine have launcher app or an app that is compatible with Manage Engine?
Metro app scan failed due to DLL not present in the client computer
I'm seeing the following error at the top of every Agent detail/inventory page since upgrading to version 11.3.2428.21: Metro app scan failed due to DLL not present in the client computer Thoughts? Bug? The upgrade appeared to go fine, and the Agents
Manage Engine - Unmanaged Pool
Can we extract the list from unmanaged pool list? Or do i need to add into SOM then only i can extract?
Computers missing software
Is there a way to get a report to show computers that don't have a specific piece of software on them? This would help with identifying software that needs to be installed.
deleted SSL certificate
how to desable trusted communication ??
After update, cannot select target systems for patching
After patching endpoint central up to 11.3.2428.16, I cannot do any patch deployment at all. The dialog comes up but I cannot select any targets. I have restarted EC and my server.
Inventory of some assets is mixed with others when enrolling in MDM
Hi! When I have assets enrolled (using ABM for example), the asset information is displayed correctly in the MDM, but if I look for that Hostname in the inventory or in a Remote Office, it shows me the information for another computer. Does anyone know
Vulnerability Age Matrix changing parameters
On the threats dashboard the Vulnerability Age Matrix starts at >30 is there any way of changes these to e.g. >14 which is the cyberE requirement?
Is it possible to administer windows components using EndPoint Central
Hello team!. A customer is asking if it is possible to control (activate/deactivate, install/uninstall) windows components. With windows 11 O.S. some features include Xbox app.. and this customer does not want to have this feature available inside their
Agent connection when moving hard drive to a new machine.
When moving a hard drive to a new machine for a hardware refresh, we notice that the agent connection doesn't seem to resume when the new machine is running, even though the name has not changed. We did notice that sometimes it does resume when moving
EC latest version
Hello, Our on-premise Endpoint Central version is 11.3.2416.26. According to https://www.manageengine.com/products/desktop-central/service-packs.html, 11.3.2416.26 is the latest version. The login screen however shows a notification that there is a version
Servicepack Installation Error - 11.3.2416.25
We are trying to install the latest service pack (11.3.2416.25) to resolve the Bug Fix: #1 issue. When I begin installation I shortly receive the following message: Installation Error: Upgrade Details:
Service Pack 11.3.2428.10
For the past week I've been having issues with PC's going offline, no idea why, So yesterday I installed service pack 11.3.2428.10,, same issue but now I have no local office etc, can't do nothing. This morning I went to see if a fix is avail and low
Bulk Updating
I have 620 systems that I need to update multiple fields on. Is there a way to use a CSV file to bulk update existing records? I see the option to select a few systems and hit bulk update, but in my case, I have a value that is different for each system
Upgrade to the latest Secure Gateway server build!
Hello everyone, We have updated Endpoint Central's Secure Gateway Server with a few enhancements. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90109) on this readme page.
Patching Support for AlmaLinux or Rocky Linux?
With CentOS as we have known it coming to an end, many have been flocking to either AlmaLinux or RockyLinux as a replacement for CentOS. It however doesn't look like either are recognized or supported by the patching module within Desktop Central. Are
GPO to uninstall EC Agent
Good afternoon, We recently migrated our EC instance to a new server and in doing so, many of our agents broke. We're at the point where we think starting from scratch is the best course of action. Does anyone know of a script we can deploy via GPO that
need report for Daily Asset state change by Technician Name
Dear All, need report for Daily Asset state change or added/ deleted by Technician Name to All Assets with below columns: 1. Asset Name 2. Product Type 3. Assets Status 4. Asset Allocated to (User Name) 5. Asset Allocated to User (Date/Time) 6. Asset
invalid OTP!
I enabled TFA and I can login with TFA code several time, but I cannot now! and when I add TFA code, shows invalid OTP! I use Google Authenticator
Computer Actions > Get Agent Logs
Please provide an option for administrators to download agents logs directly from the Desktop Central console (Actions > Get Agent Logs). The whole process is difficult (remotely connect to user's computer, navigate to directory, compress files, use the
Feature Request - Option to filter Software Inventory on Software Name
Please can we have an option in the filters on Software Inventory to be able to filter on the Software Name field. Currently this has to be done via the more general Search field, but this is not persistent.
MEEC Not Applicable Status
Good Day, What is the definition of the "not applicable" status for patches?
Delay in using Remote Control
We'll get a request for assistance, I ask them when I can remote on, they say now. The computer icon in endpoint central shows as green and turned on, ready to remote on, we click remote control, it goes red and gives us a little wait that sometimes takes
Asset Scan Now (Shipping/Expiry Date)
Shipping date and Expiry Date requires a manual click of the Scan Now button to update Ship Date and Expiry Date for a system even after it has already updated the service tag after an asset scan. Does Scan Now have to be clicked even after doing an asset
Error Code: -2146498511
How to solve this error?? Error Code: -2146498511 Deploy patches: 2024-04 Cumulative Update for Windows 10 Version 22H2 for x64-based Systems (KB5036892) (CVE-2024-29988) (CVE-2024-26234)2024-05 Cumulative Update for Windows 10 Version 22H2 for x64-based
Azul Zulu Version Critical CVE Issues on Endpoint Central Secure Gateway Latest Build 90108
Please update this to the latest version, I've attached details in the image. Thanks John
Upgrade to the latest Secure Gateway server build!
Hello everyone! We have updated Endpoint Central's Secure Gateway Server with a few enhancements in the latest version. Please download the latest Secure Gateway Server here. You can find out more about the enhancements made in the build update (90108)
BSOD after deploying an Image.
After deploying one of our images, we end with a BSOD after restart. I was trying to find anything on the forums, but so far no success. Can you point us in the right direction? Regards, Jose L. Alicea 321-214-6814
Asset Explorer agent configuration is getting error "Endpoint Central is unreachable due to SSI handshake failure. "
I just installed the AssetExplorer and followed the instructions to install the Desktop Central on the same server. Everything looks fine except the "agent configuration", which is getting an error message: "Endpoint Central is unreachable due to SSI
Distribution server VS Direct connected
Hi, Testing out EndPointCentral and got a question. How do you manage your laptops, when they are away from the office and Distribution server ? Is it necessary to have 2 different installations ? One for Desktops located in reach of the Distribution
License Management shows incorrect details
License Management in Endpoint Central is very basic. Presently, it just counts total number of applications installed against the count of licenses in hand/procured. Ideally it should classify the utilised licenses based on license key provided, so that
Run a report to show computers in AD that are not managed by Desktop Central
I am looking for a way to report on computers that are in our AD but that have not been added to Desktop Central. I can see these when going to "Add Computers" under SOM and showing Hide Managed Computers, but I would like to run a report on these.
Edit inventory custom field via API
Hello, Can a custom field be updated via API? I can't find the relevant information on how to make a correct POST request. This is the information link I am using: https://www.manageengine.com/products/desktop-central/api/api-inventory-view.html Best
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