What is the default scan frequency for the assets by agent?
What is the default scan frequency for the assets by agent? I wanted to know what is the default scan frequency of ME assets as in my organization there are assets which are not scanned from long, it also depends upon the communication but for assets
Get alerts for a computer that goes ofline
Hi i am looking to see if i can get an alert from desktop central when a pc goes ofline, posisbly via email
Auto Deploy task never starts
I have 2 Auto deployment task configured I am not seeing any patching in progress, Only that the patches are missing The missing patches have been approved and are downloaded and replicated I have deleted and reconfigured both of the task
Upgrade version client failed
Can you help me with a solution to the client-related problem after updating the server version, the clients do not update themselves and return logs as invalid agent version. Even though it was working fine before
Computers that have been deleted in AD are still showing up in SoM Scans
I have deleted two computers from Active Directory. When Endpoint Central does a scan, the computers come back. Why? How can I get rid of them for good. These computers do not exist in AD. Why are they still here. Even if I click to remove them they just
Requirements for EC agent deploymnet
Hello, I'm analyzing the option to deploy the EC agent using the Scope of Management panel and I need to fully understand all the requirements for it to work correctly. After reading the product documentation I believe that I need the following: (WMI
Health Not Available
Is this ManageEngine's greatest kept secret? I see no answers here on this issue, just a question a user posed and was never responded to. Nothing on search engines .... like we can't speak of this lest it get erased. I was happily humming along and all
automatically update the ci relationships via API
As the AssetExplorer cannot show the AD attribute(division) in relationship map. now I would like to set a automate job to update it via API. Is it possible? may I know anyone have experience like this?
Export Settings: Can't unmask personal details
I need to export my list of computers with the user details unmasked, When I go to export any report, the only option I get for the Secure personal information in export setting is to "Mask Personal data" This is masking the Username, Computer name and
Multiple Report file outputs
Hello, I was hoping to have some of my scheduled reports output both PDF and CSV at the same time, to enable a quick glance for my manager and co-workers to take a look at, and then a CSV for deeper investigation. Some of the other tools that we use allow
Scanning Wyse ThinOS clients
Is it possible to collect asset information on Wyse ThinOS clients using Desktop Central or ServiceDesk scanning?
Threats & Patches
Hello, I would like to ask you for an advice. I use Manage Engine Endpoint Central version 11.2.2300.16. In menu, there is an option Threats & Patches. Now I installed Manage Engine Endpoint Central version 11.2.2309.5 to another server and there is only
Refined Alert Configuration
Hello, I was attempting to configure alerts for Prohibited Software Installations, and I was not prompted to select/input an email address to receive alerts for this. I looked into the documentation, and it states that alerts will be sent to IT Administrators,
Uninstalled Software still showing up in Device Asset inventory
Hello, We have some software that has been completely removed from a device, including locally uninstalling it, removing all remnant files, and cleaning up the registry. I have exported the device's registry and triple checked that the software entries
How to setup default programs
Hi, how can i setup the default program for example adobe reader DC? And how can i test if it is installed before? BR Rainer
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
Why is software deployment so difficult with this tool?
It's like you thought out so many great features and refuse to implement the basics. All I want to do is install a bunch of applications after I install Windows 10. It's not an uncommon request but for some reason on the cloud version - it's a nightmare.
How to pull a report for installed printers
Hi Team, How can we pull a report for installed printers for all workstations.
Agent Installation Fails
I have one computer that I can't get the agent to install on. I keep getting the error: "An extended error has occurred". Yesterday, I set up a group policy that turned on file and print sharing. Of the two computers that are active at this site, one
OS Name not updating after OS change
Currently have 9 computers running in our environment that were running Windows 10 Professional. However, I changed the license key for these units to put them on Windows 10 Enterprise. When I look in the inventory details of the computer, after running
Keyboard not responding with WinPE on Surface Laptop 4
When deploying a PE image with Dekstop Central on Surface Laptop 4, the PIN for deployment is asked but the keyboard does not respond. After entering the PIN for deployment, everything works like a charm. Is it normal to have this kind of behaviour on
Deploying scripts that required elevated privileges fail when deployed through desktop central
Whenever I try to deploy a script configuration to a machine through desktop central, it fails. I know why it fails - it's because the script requires elevated privileges to run properly. I've confirmed this by running my script via a regular cmd prompt
need extended demo and more licenses
We need a longer demo to very this works on our network as we ran into an Excel issue using the endpoint central client. We also need more inventory as we have already caped out.
Pulling Old Computer Name
Hello, Where does Endpoint Central pull the computer name from? We recently added a group of computers to Endpoint Central and one of the those computers was renamed a while back. For some reason, Endpoint Central is pulling the old computer name and
Using third party wildcard certificate for agent communication
Hello, the security recommendations recommend the use of a third party certificate for the agent communication. We currently own a wildcard certificate of our official domain. Can I install this too? Regards Sebastian
No documentation found for "Unknown Error. Code : -2147012852"
Trying to patch office 365 with patch id 35737 and we have a lot of devices that are getting Unknown Error. Code : -2147012852. Google doesn't return anything and i haven't found anything on this site that mentions this error. What exactly is this error?
Manage Hidden Computers
I'm running Desktop Central 10.1.2127.5 with integration of ServiceDesk Plus. When I go to Agent > Computers I see an alert that says "Manage hidden computers to Desktop Central! You have 75 computers applicable for Desktop Central management. To enable
Push out configuration to many computers
I need to push out a config to a very specific 73 computers. But cant seem to load a CSV or past the machine names into the define target field. How can I do this? Thanks
Maximum Uninstall attempt reached (notification when trying to remove UEM Agent)
I need to know the info to bypass this stupid notification!!!.. Waiting 30min to remove the agent is dumb..
Asset Explorer - Endpoint Central Integration - Asset data of computers greyed out
Hi, I have installed Asset Explorer 6.9 Build 6990 and Endpoint Central 11 Build 11.2.2307.2 both on the same Windows 10 x64 VM. I have generated both API integration keys and both sides say API status is OK but when I go to: Endpoint Central --> admin
Add Users from AD or Manually
How would I add users from an AD export into MDM?
Upgrading to the latest version of Windows 10 now made a lot simpler!
Hey folks! With Windows 10 versions reaching their end of life rapidly, it's imperative that you update them to the latest to fend off exploits. While we understand how painstaking it can be to update the multitude of machines in your enterprise, we have
Alternative way to install Endpoint Central agent via GPO?
Hello, is there an alternative way to install the Endpoint Central agent besides the know method of the startup script method via GPO? In other words: Can the agent be installed via GPO without reboot? Regards
Enpoint Central Notifications/Alerts
Is it possible to set up a notification when specific endpoints come online?
ServiceDesk User Technical pass to Desktop Central like User admin
Hi, We have 30 technical in ServiceDesk and we don't know why these techcnical to pass like user to Desktop Central like Administrator Only we need 3 admintrator in Desktop
Image a PC but capture the agent LocalMachineUuid so the SOM / Asset / Inventory remains consistent
Here is the business case. We get a new system, image it, install the EC UEM Agent and send it out to a user. After some time that system comes back and to clean it up before giving it to another user we image it again. When the EC UEM Agent is re-installed
View Endpoint Central logs for a device
I've come to ManageEngine Endpoint Central after using SOTI MobiControl for the last 8 years and there is a feature I miss dearly. I suspect what I'm looking for is available somewhere however I've not been able to locate it. On a particular device, lets
Desktop Central Agent on Windows 10 ARM (Surface Pro X)
Hi, we are testing the Microsoft Surface Pro X Laptop for our company. It seems, that the current "Desktop Central Agent" is not compatible with Windows 10 ARM, the Windows-Version that is used on Laptops/Notebooks with ARM-Processors (in this case a
Get IMEI details of second Sim card.
Our phones (Samsung A20 & A40 devices) have 2 sim card slots. Desktop Central appears to only be reporting the IMEI of the first SIM Card, how do we get it to report on both? I can see it on the device itself, in the about phone, but not in the MDM. Cheers
ManageEngine Endpoint Central: How to update the information in a "Custom input format" of a "Custom field".
Hello, I created a "Custom Input Format" within "ManageEngine Endpoint Central" that I'll use to map to a "Custom Field" and use later on asset, but first, I need to add and modify information within it. Is it possible to do it somehow? Example of a "Custom
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