Happy Holidays and Merry Christmas
Merry Christmas and Happy holidays to everyone... cheers Romanus MEDC Technical Support Team
Patch Management home page does not update
DC version 6, build 60002. The Patch Management home page show Patch Scan Details and Patch Deployment Settings. Patch Scan Details does not update the Next Scheduled Scan date\time when making changes. I have configured and saved an Automatic Patch Deployment but it still ssays "Not configured". Regards, David.
The handle is invalid
We are trying to create 2 printers with Desktop Central 6 and found the job failed with the reason being "The handle is invalid". Can someone let us know what that means ? Thanks.
Desktop sharing - expired Certificate
When connecting to shared desktop the following error is shown: RemoteHome.cab "windows has blocked this software because it cant verify the publisher" - On closer inspection the certificate is out of date. Please advise Tim Guiheen
Desktop Central AD reports
Hello, why can I only access the All users report option under the AD reports? All the other options are greyed out and cannot be clicked on. I have verified my domain admin credentials. How can I access the other reports? Thank you. Sam Exel
Apply configuration without reboot
Is there a way using Desktop Central 6 that I can apply configurations without having the users reboot or log out?
Desktop Central GPOUpdate Tool "The Host is not Reachab
Reference "Desktop Central GPOUpdate Tool ver 1.1", why am I receiving an error message "The Host is not reachable". What firewall ruleset should I be configuring.
Inventory Issue
I am unable to scan half the machines on my network. We do not have an internal firewall and all the other issues on the support site have not resolved it. chrisw79
Inventory Fail
The DC6 inventory is failing on 20 of our 40 machines chrisw79
KB for "RPC Server Unavailable" error
Dear All, If you get an error message as "RPC Server Unavailable" during Agent Installation / Patch Scannig / Inventory Scanning, follow the steps provided in the knowledge base article to fix it. http://manageengine.adventnet.com/products/desktop-central/agent-installation-knowledge-base.html#agent-installation-kbase2 Thanks, Mathi
No members in distribution groups
I am evaluating the Desktop Central 6 software, and am looking at the Active Directory reports. Seems that they are not completly acurate. I do not show any membership to any of the distribution groups. Is this something I have setup incorectly, or is this a bug? Rocky Massey
Desktop Central, unlock computer?
Hello All! i am new to desktop central so maybe this is just something i dont get... i am able to connect to a remote computer just fine, but when it locks i cannot override the user (yes, i have the proper authority to do this). matter of a fact, it doesn't even let me type into that box. i can highlight the user name and delete it, but cannot type into that box. again, i'm real new to desktop central (today is our first day of deployement) so maybe its just a simple "hey, click _______ to get to
Vulnerability DB vs. WSUS
I am just wondering why my wsus 3.0 server is reporting 100% for all updates on clients and Desktop Manager tells me I have 15 HV systems with missing patches. Please Advize
Desktop Sharing option
Whenever are trying to connect the client machine its showing the black screen . Chandresh
Reports not available
Hello, for some reason under the Reports tab, most of the options are grayed out and I cannot click on them. I can click on the main All USer accounts one, but the others are not ciickable. Why is this? I have verified the domain log in information. Thanks! Sam Exel
Unable to get Agent installed and working
On most of the systems we have the Agent installation fails. When I install the Agent manually (by logging into Desktop Central from the machine and installing from the link at Admin;Scope), the installation seems to wkr, but the machine is not recognized by Desktop Central as having the Agent installed. I have disabled the firewalls on these machines and on the Desktop Central machine. All except two machines with the problem are in the same subnet, the other two have static routes to the subnet
Desktop Sharing DTC 6
When I end a remote control session my internet explorer 7 crashes, I have tried this on a number of i.e. 7 machines with the same result. OS is Vista Please can you tell me what settings need to be changed? Alex Dixon
Desktop Sharing Screen resolution
Can you change the resolution when you open a remote session to a desktop? We have low bandwidth and takes forever to load a screen.. Thanks Mike G
only add 10 computer for inventory
I am using desktop freeware version.I have installed and configured but there are some issue for this package.these are following:- Is this utility software only for 10 computer ? Can i get configuring help file ? thanks Rgds MIHIR MIHIR
Can Desktop Central Patch Itself?
I installed the client on the machine that Desktop Central is running on and it assembles the necessary patches, but it isn't able to apply them because it does so at boot time before the Desktop Central server is running. Is there a way to force that update package to run after boot? B. Moore
Install Agent
At this moment i m evaluating the product for our organization. When i install an agent from Som, he fails always, the message is "rpc server is unavailab" I have manually start the rpc in the PC but the result is the same. What i am doing wrong. Paulo Nunes
Wake on Lan
Unknown error occured (1002). Error Message: java.lang.NullPointerException . When I try to add computer for a schedule Wake Up nabil youssef
DC6 agent will not install
I am getting this error on most of my machines. Event Id:103 "Unable to query the configurations from the machine running Desktop Central Server. The Desktop Central Server is down or machine running Desktop Central is down or is being blocked by the firewall in the machine running Desktop Central Server." Darius Bauer
Agent Install Problem-Access Is Denied
Everytime I try to install the agent remotely I get an "Access Is Denied" error. The computer is on a workgroup which is named WORKGROUP, I have the username and password in the box the same as the one on the computer I'm trying to install to and I have Workgroup selected on Network Type. On the remote computer I have the firewall disabled and the antivirus disabled as well. The firewall and antivirus is disabled on the computer that DC is installed on. I am able to ping the remote computer from
Uninstall Agent Problem
It isnt allowing me to uninstall the agent. When I try to uninstall the agent, it keeps on going to the "uninstallation failed" section. How do i overcome this error? I would like to uninstall all the agents and start from scratch... remove the DesktopCentral folder or at least the files inside this folder from each PC. How is this possible. Thanks!
DBFix problem
Ever since I did the DBfix for Ver.6 most of my PC cant install the agent anymore. Im getting two different error messages: "Unable to get the agent status. Operation timed out" "The RPC server is unavailable" I have a group policy set to open the following ports on each PCs firewall: Windows Firewall: Degfine inbound port exceptions 6100 8021 I also have a group policy set to do the following functions: Windows Firewall: Allow inbound file and printer sharing exception... Enabled Windows Firewall:
Software Push
We are pushing one app through Desktop Central. Desktop Central reports that the app push installed sucessfully on this one PC. Looking at the event viewer of the PC also reveals (MSIInstaller event) that the app installed successfully. However, each time we reboot the PC, we look into the event viewer and find an MSIInstaller event for the app, which leads us to think that it's being re-installed each time the PC is restarted. If this is so, does DC check to determine whether an app is installed
Linux Server - Windows Clients
Hello, Does the Desktop Central product work within a network that consists on Windows clients authenticating through a Linux server, using Samba as the domain controller. I have installed the trial but unable to discover any domain and of course clients. Thank you.
Error on page
Hi, I have just installed Desktop Manager 6 Professional Edition with 100 licenses- single user and have noticed that when I try to view a report e.g. Computers by Age and change the drop down from 25 to 100 I receive an error and nothing happens. This is the error I am receiving: Line 19 Char: 1 Error: 'null" is null or not an object Code:0 URL: http//itmonitor:8020/inventoryReports.do? actionToCall=showHardwareReports&invCategory=108&selectedTreeElem=1113&reportCategory=200 I am using IE7 with
Photo Gallery
I have this problem on my computer that really gives me a hard time. Anytime i start my computer, a message from windows installer appears on screen saying: wait for in for installation to start. After a minute, windows installer ask me to insert a CD or browse into the exact location of the files to install the the photo gallery package. I don't have the CD required and still don't know what to do to get ride of this problem that keeps appearing on my desktop anytime i start my computer. Please
problem after running dbfix
Hi, I use DC in Workgroup env. After running dbfix script, we lost all data and we had to reconfigure all again, that's O.K because we were told that it would happen. But, after adding computers with the SOM, DC does not recognized that agents are already installed in the machines. I tried to install again, but it doesn't work. It looks like that I had to uninstall the agent locally in each computer, and install again from SOM. -brauner
Asset Reporting
In our previous desktop management application we were able to create a pdf report that included the hardware and software details. Is this possible in Desktop Central?
Remove desktop central
We installed DTC a while back as a trial, now all our machine have a apache on them and the GPO for installing the argent was never created plus the link on the FAQ for the script seems to be corrupt Thanks David Houghton
Desktop Central 60002 build users run this script
We have identified and fixed an critical issue (data storage related) in 60002 build of Desktop Central. Please contact support@desktopcentral.com to get the hotfix. My apologies for the inconvenience caused. Romanus MEDC Technical Support Team
Desktop Central v50013 bugs
I am unable to load computer configurations in desktopcentral. When we do an asp error comes up and does not continue. Also 2 PC's are showing as highly vulnerable despite the problem patch kb933729-x86-enu.exe being installed
Desktop Central 4 to V.6
Hi all, Is there any update pack from v.4 to 6 available? Thanks
Upgrade Insrtuctions
Where are the upgrade instructions? They are no where to be found.
Does patch deploy and configuration works in workgroup?
Hi, I test DC6 in workgroup environment (several win xp pro). DC6 is installed on one of the win xp pro computers. I scanned computers and successfully installed agents. I created some user/computer configuration and also one patch deploy. All configuration are in "Ready To Execute" state, after many log-off / login and restarts. Does patch deploy and configurations works in workgroup environment? -brauner
Desktop Central 6 is Released !!!
Dear All, The much expected Desktop Central 6 is Released !!! Thanks for your active participation in the beta testing program. Most of your feedback are incorporated in our final release. The highlights of this new release are, 1. Support for multiple domains 2. Support for work-group 3. Ability to manage domain computers without domain admin credential 4. Option to group users or computers as per your organization need. Please download it from http://www.desktopcentral.com/download.html Please
confusing information at "Patch Summary - All Patches&
Hi, When I look at "Patch Summary - All Patches" list, I see many critical patch's that are so called missing, but it seems to be old patch files that were replaced by new one. see for example the attach picture, see lines: MS03-011, MS06-051, MS06-046. The list is confusing, I don't think I need to see old patch that are not relevant any more. -brauner
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