MSP integration SDP/DC - Unable to fetch software. DC server version could be incompatible.
Hi When I try to Sync with Desktop Central from SD. I got this error text: "Error while fetching software Unable to fetch software. DC server version could be incompatible." ServiceDesk serverout01.txt - log [SYSERR]|[INFO]|[222]|: org.xml.sax.SAXParseException; Premature end of file.| No errors from DC side. DC version: Build Version:10.0.93 SD version: 9.2 Build 9210
Hardening Guide for Desktop Central
Hi, I am new here and we are using Desktop Central for one of our customer , a local authority. Recently, they did an security audit on the infrastructure and there was an comment about lack of hardening guide for desktop central. Can I check if there are such an guide available ? Regards Soh
License Renewal
My license expires in a couple days. The expiration notice says to contact sales@manageengine.com, but I'd like to know if I can simply go to the online store and purchase a new license there.
Run a batch file once per computer per user
I have a batch file I want to run for new users that runs some post-setup for an application we use. I want to run it once the first time a user logs in to a computer, and never again for that user on that computer. Can I create a configuration to do that?
Registry Page File Settings
I'm looking to set the Page file to system managed for several 10's of PC's which are currently set to obscure values. I have a regisrty import which looks like: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management] "PagingFiles"=hex(7):63,00,3a,00,5c,00,70,00,61,00,67,00,65,00,66,00,69,00,6c,\ 00,65,00,2e,00,73,00,79,00,73,00,20,00,30,00,20,00,30,00,00,00,00,00 Which works when manually ran on a target PC. I've converted
Patch Deployment at Windows Log on Screen
We have within our network a handful of PC's that run Deep Freeze which prevents any configuration changes to a device while in a "frozen" state Therefore in order to apply windows updates we have to set up a maintenance period for these devices within the Deep Freeze software. We've set up Desktop Central to scan, download and deploy any required patches on a schedule within this maintenance window. Once these PC's are powered on, they will just be left at the Windows Log on screen. Will Desktop
Accept message for remote connections
Can the remote connection aspect of the software have an accept prompt on the end users side? Or some warning BEFORE the tech connects to the computer.
Remote office IP Server VS Local Office IP Server
Why Desktop Central can't have different IP's for Remote offices vs Local Office.. We want to users outside of building to be able reach DC Server thru internet (aka WAN) but every time I change IP to external network it updates it on all Remote Offices to same IP.. I don't want all of them to be WAN... we have couple location that only has MPLS access to internet and by doing this it will not let them connect to server.. is there feature or work-around to get this solved?
Ransomeware : Petya follows wannacry
Hi Folks, There is a new ransomeware out in the wild, named 'Petya'. It seems to be exploiting MS office and SMBv1 vulnerabilities. Here are the vulnerability details MS office handling of RTF documents. https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2017-0199 MS File sharing SMBv1 vulnerability. https://technet.microsoft.com/en-us/library/security/ms17-010.aspx Fix availability https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/CVE-2017-0199 https://technet.microsoft.com/en-us/library/security/ms17-010.aspx
KB4022719 - Causes Internet Explorer to print the blank pages.
Hello, Greetings from ManageEngine Desktop Central. End users may report a blank page print out of contents that opened in a Internet Explorer frame. The root cause for this issue is not a printer, but the recent monthly rollup deployed to Workstation running with Windows 7 SP 1 OS. The Microsoft yet to provide a solution to this issue and in case of fixing this issue is on a highest priority situation then you may consider to uninstall this update. The reason why I recommend you to uninstall on
GeoIP Block on patch downloads
We rarely, if ever have any issues with patch management or downloads of patches. However, we do GeoIP blocking and we've seen 2 IPs that are source locations for patch downloads outside of the United States. These are: 202.153.32.19 211.79.60.17 A quick whois on them says they belong to Excell-Net out of India. Is there a way to get all patches re-located to the United States or are there some that come from India and there's nothing we can really do about that? I just wanted to check before I have
Use Desktop Central in less than ideal small network
Hi, I have a small company network and am looking for software to help manage it and our remote offices. We tried Spiceworks, we've had at least two previous trials of Desktop Central and now it's my turn. I really like the product but I'm having the very devil of a time getting it to work under our circumstances. Here's are the challenges, I would like someone to tell me if any of them are showstoppers so I don't waste any more time: We don't have AD in the office. We do have people signing in
Patches already installed but show missing
I have 2 pc that show 3 missing patches 22579 MS17-JUN2 2017-06 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB4022719) 22582 MS17-JUN2 2017-06 Security Only Quality Update for Windows 7 for x64-based Systems (KB4022722) 22682 MSRT-001 Windows Malicious Software Removal Tool x64 - June 2017 (KB890830) I have done a patch scan and they show missing. When I tried to deploy them it tells me that they are already installed the computer have been rebooted since and scanned . i
Disabling update on Firefox and Chrome
Has anyone found a way of disabled automatic updates on Firefox and Chrome? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Office 365 Deployment Issue
I have successfully made a configuration to deploy Office 365 to a few Windows 7 devices as a test. Using the same configuration I am unable to deploy to Windows 10, the configuration in perpetually in progress.
Desactive MAJ auto update Citrix
Hello The last Citrixreceiver 4.8 patch several versions of citrix receiver. The last ID 305968 update ours 4.7 to 4.8 clients, but when it's done, we lost credentials saved, and need to connect to each desktops to enter them again. Could you add in the the "patchs Gestion\disable auto update" a new function to disable autoupdate for citrix receiver version, as it exists for acrobat, IE and others applications" Thanks Cyril COHU
Launch Program on Startup
Can anyone tell me how to make a configuration that launches a specified program to run at every logon/startup of the PC that it is on? Thanks
Script (.bat) + .reg file
Morning! We are trying to configure automatically the phone extension for our dialer software, getting the extension number from our intranet, and creating a .reg file with the user data and the extension data. We created a collection with the "custom script" for .bat file, and then the "registry" option to import the .reg file, using a local path with a manageengine variable, that looks like this: "\users\$domainusername\uagentsettings.reg" The .bat file works, it creates the file on the c:\users\nameoftheuser\uagentsettings.reg.
How to Execute Powershell Scripts
Hi, I try to execute a Powershell script, but if I add the script to the script repository and then I deploy the script the result is "Execute" but this is not real because when I verify the computer it’s like nothing ever happen. The question is how I execute a Powershell script on Desktop Central? Thanks,
Delete user admin
sorry, When I try to delete a user, I deleted the user admin. It was a screen refresh problem. I push to delete de user, but it did not work... I try again, and delete two users... ( user and admin ). I recreate again the user admin, but the user was created without administrator privileges .. I have opened ticket in suport but I need to fix it urgently because i need to create two new users... Can yo help me ?? thanks in advance.
Windows 10 creators update & Agent problem
Hi, I compared to this problem today. When i update my system to Windows 10 Creators. My Agent is disable. Then, i looked Windows Control Panel, i saw "agent downloeded pc". But, this is not run. This PC is see RED (Disable&close) in Desktop Center Manager. I try another computers about this problem. Same problem about it. Is there a mismatch about Agent (Windows 10 Creators Update).? Thanks for your interest. Best regards. Tahir
Service desk plus and desktop central integration licensing
Hi, We have a 1 technician and 850 asset license with desktop central. We would be buying 21 technicians with service desk plus. Can these technicians manage features in desktop central, or would desktop central also need 21 technicians? Thanks
Uninstall Patches?
I'm planning on setting up automatic patch deployment, but I'd like to have to ability to roll back or uninstall a patch across the board if it is causing problems. There doesn't seem to be an "uninstall" option when looking at installed patches. Is there a way to do this?
Add Custom data for computers - export facility as well as import?
HI DC Admins, Is there an option to export custom data for "Adding custom data for computers" to CSV within the Admin / Inventory menu? Ive seen the import ability which i have used but my problem is now that i have inherited another 1000 users and want to export my original list, add the new users in this format & then re import? Thanks in advance. Rich
Scheduled Wallpaper change
I have manage engine service desk and desktop central. I know how to create a policy to change a selected groups wallpaper to a specific jpg. I need to do this on a schedule. (every 4 hours). We're using a jpg as a dashboard and need to put it on a groups desktop as the wallpaper. How can I do this from either of the platforms mentioned above? Is it possible? Is it possible through scripting? Any help from anyone would be greatly appreciated. Regards, Tim
number of the latest version available? service pack
Hello is there a page or a link to know the latest DC's version available ? i saw the following page but it"s about 10.0.85 and now i am on the 10.0.106 https://www.manageengine.com/products/desktop-central/service-packs.html maybe you could add in the dc forum as it is present for the servicedesk forum regards Cyril COHU
Protect your Linux computers from SUDO flaw using Desktop Central!!
Dear Users, Linux computers are recently facing vulnerability threats through SUDO malware. A malware which is capable of taking the root access of the machines via SUDO. Do not panic when you have Desktop Central with you. Through Linux Patch Management, get updated to the latest Linux OS and protect your computers from harmful flaws. Refer this blog for more details. Better Patching. Better Enterprise Security!! Cheers, Desktop Central Team
ManageEngine Desktop Central : June 2017 - Patch Tuesday update
Hi Team, Good day. Here is an update on Patch Tuesday for June 2017. New Security Bulletins : Cumulative Security Update for Internet Explorer (KB4021558) - Supported Security Update for Microsoft Windows (KB4022719) - Supported Security Update for Microsoft Office (KB3203386) - Supported Security Update for Adobe Flash Player (KB4022730) - Supported Cumulative Security Update for Microsoft Edge (KB4022714) - Supported Office Updates : Security update for Outlook 2016 (KB3191932) - Supported Security
Security Rollups in Desktop Central - cumulative or not?
Hi, According to Microsoft, Quality Rollups are cumulative, but Security Rollups are not. In Desktop Central, however, when I go to approve older rollups in order to catch up, they are greyed out and a tooltip advises that the update is disabled because it has been superseded. Does this mean that Desktop Central security rollups are cumulative after all? Thanks.
Software Deployment Details...
Hi, my understanding is that during software deployments if run normally (without deploy immediately) will run when the policy window is available, the schedule window is availabe and the target is online. I believe when the target agent checks back to the core server on the 90 minute cycle, if the target is part of a configuration, at that point it will retrieve the XML configuration file and start the deployment. Please correct me if im wrong up until this point. Is there any prevention intelligence
Execute .bat before installing software
I have a specific software that does not run from a shared folder. I have to copy it locally, and then execute the installer from the local folder. I am trying with a simple bat as a pre-deployment task, but is failing with the error "Failed! : Incorrect function.". I've read a bit on other posts, and it seems I cannot run a bat on a computer configuration, has to be on a user configuration. Fair enough..then, how is the proper procedure? create a user config to copy the files, and then later run
Patch 22492 Keeps wanting to install
This patch, 22492 (2017-05 Security Monthly Quality Rollup Update includes WannaCrypt Fix(MS17-010) and May Month Quality Rollup for Windows 7 for x64-based Systems (KB4019264)), keeps trying to install on a large number of my Windos 7 systems. The issue is, that I have already installed updates that should supersede this on those computers. On these systems, I have installed the June update numbered 22579, which is the 2017-06 Security Monthly Quality Rollup for Windows 7 for x64-based Systems
Unknown Error. Code : -2145124329
Hi! A lot of PC's (with SO Windows 7) are with the error in the patch bellow: Bulletin ID: MSWU-2472 (Update for Windows 7 for x64-based Systems (KB4023136) ) Could help me, please? Regards, Talita
Managing floating licenses
Hello, this is my first post here. As I did not find an answer, I have to ask for your help. We have a software, that has multiple single seat licenses, and a few floating licenses. I would like to somehow set, that if someone has that program installed, and does not have assigned a single seat license, it is possible, that he is using the floating license. But Desktop Central shows me, that that program is under licensed, because many computers use floating license... Of course, for the sake of
Bitlocker Report
How do I create a report showing me the machines in my environment that are using bitlocker and the volumes on which it is used?
idle time before logoff
where to add more idle time before desktop central logs you off
Problem Installing Hotfix - Process stalls when selecting "Browse"
Hi all, Is anyone else having an issue where the process of installing the latest hotfix stops completely (screen disappears) when "Browse" is selected to find the hotfix file? I have searched the internet and cannot seem to find an answer. Either I am the first or I just haven't searched hard enough. Thanks!
Import data in computer note field
Hi, I have an excel sheet with the computername and notes from our old management program.. It is possible to import these data in computer note field? Thanks Rainer
Generate report with telephone field
Hello. I need to generate a report using Desktop Central that includes the "telephone" field in AD. I am using build version 10.0.83, and I can click on the Reports tab > User Reports > Active User Accounts and see a report of all users. However, when I try to customize the fields, all the phone-related fields are available EXCEPT the "telephone" field, which is where we populate most of our phone numbers. Is there a way to get that information on a report?
Desktop Central Client Service not running
We have recently upgraded a few computers to Windows 10 1703 and we find the Desktop Central service on the local PC does not load automatically on startup even if it is set on Auto startup. We are running version 10.0.5.
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