Where to check for product updates/hot fixes?
It’s difficult to determine when an update is available for Desktop Central. The last notice we received wasn’t for the version we have. Another time I was sent over to the main update page (https://www.manageengine.com/products/desktop-central/service-packs.html) and the version we have (10.0.177) isn’t even listed. So, I’m not sure where to go and look when there is an update for the version we have. Can you help iron out this mystery?
Pre-install Windows C++ Redistributable
If I have the Windows C++ Redistributable as an application in Desktop Central can I use it as a pre-req for installing a software package. From what I'm reading it looks like I can use a pre-install script to install it. But I havent found any references or examples of it being used.
Wipe stolen laptop or desktops with MDM?
Hello all. I am a little confused about MDM that is offered, whether from inside Desktop Central (we run MSP version) or the standalone MDM Plus. Under this link: https://www.manageengine.com/mobile-device-management/windows-phone-management.html , it says Windows Phone - but in the first paragraph is says "Mobile Device Manager Plus provides robust management support for Windows Phone 8, 8.1 and 10 versions. With this software, empower your administrators to monitor, manage, audit, and secure official
Roaming users and Forwarding server
A little confused as to what agent to use to support this. https://www.manageengine.com/products/desktop-central/secure-communication-of-mobile-users-using-forwarding-server.html According to this they want you to have the same fqdn appear internally as well as externally. Do you have to create a remote office for this and use the wan agent? if it is the same fqdn why won't the LAN agent work? Is there some benefit to the wan agent? half of my workforce work from their homes using straight up internet
Can remote offices communicate with Desktop Central server with a ddns service?
Hey there, I use Desktop Central for my LAN devices efficiently, for at least six months now. Likewise, yesterday I deployed agents in a remote office to manage some of the devices there. During the deployment I set up server's public IP address in order to achieve communication. But that IP is dynamic and as a result, it constantly changes. Is it possible to set it up with "Desktop Central IP address" field as a ddns service URL instead? If indeed this is possible, do I have to set up new "Remote
Is our product affected by this flaws?
Multiple Critical Flaws Found in Zoho's ManageEngine: https://threatpost.com/multiple-critical-flaws-found-in-zohos-manageengine/129709/ We are using Desktop Central Build Version:10.0.143, ServiceDesk Plus 9.3 Build 9334 and AD Manager Plus Build Version: 4116. Is our product safe or affected? Thanks. Roy
Search button should not default to "Features and Articles"
It looks like your marketing department is taking over your UI choices, because it makes no sense for the main search button to default to "Features and Articles". The only thing I ever need to search for inside the application is computers.
Join us for our US complimentary Endpoint Security seminars this March.
With a total of 159,700 cyberattacks, 2017 was a big year in cybersecurity – and 2018 is slated to be even bigger. But, is your enterprise ready? We're going city-to-city to bring you sessions on endpoint management, cyberattack prevention, patch management, asset management, enterprise mobility management, and OS deployment. Hurry up and register right now because we'd hate for you to miss out! Here are reasons why you must be there: Discover the top cybersecurity trends of 2018. Watch demos of
Firefox 58.0 - Wrong patch is deployed!
Just a heads-up, there seems to be an issue with the latest Firefox patches (patch ID 307006 and 307008). The 32-bit update points to the 64-bit location path and vice versa. So if you deploy/approve these patches, you will very likely end up with a mess. Patch ID 307006 (32-bit) deploys the 64-bit version http://download-installer.cdn.mozilla.net/pub/firefox/releases/58.0/win64/en-US/Firefox%20Setup%2058.0.exe Patch ID 307008 (64-bit) deploys the 32-bit version http://download-installer.cdn.mozilla.net/pub/firefox/releases/58.0/win32/en-US/Firefox%20Setup%2058.0.exe
Removing a computer from management
We have computers that are placed in storage for some reason or another and I would like to remove them from DC management until placed back in service. How do you remove a computer from DC management?
problem with deploying Adobe Flash player
good morning everyone, when i am trying to deploy this patch: Update for Adobe Flash Player for IE (28.0.0.137) - APSB18-01 there is a problem, which is: The indicated destination element already contains media. but when i scan the device, desktop central says this is missing patch !!
What have you done with SEARCH in version 10.0.179
Searching for specific computers is a constant task within DC. Now everytime I have to click to get a new page, change fromt articles to computers and then type the name. Am I doing something wrong? This way is not the way to everyday use. Thanks, Juergen
Is there a way to schedule end point computers to reboot at specific times on a daily basis.
We would like to use Desktop Central to schedule selected computers to reboot at specific times on a daily basis. Is there any way to accomplish this with Desktop Central?
Security Update - ManageEngine Desktop Central and MSP
Hello Everyone, Here is a security update for Desktop Central and MSP customers. Fixed Versions : Apache 2.4.29 and openssl 1.0.2n Vulnerabilities in Apache https://httpd.apache.org/security/vulnerabilities_24.html Openssl vulnerabilities https://www.openssl.org/news/vulnerabilities.html ----------------------------------------------- Desktop Central https://www.manageengine.com/products/desktop-central/multiple-vulnerabilities-in-openSSL.html Desktop Central MSP https://www.manageengine.com/desktop-management-msp/multiple-vulnerabilities-in-openSSL.html
[10.0.152] Configuration bug with Copy folder to client machines option
Hello, it seems to have a bug with the Copy folder to client machines option. The settings is not kept when save to draft, edit or copy a configuration. Steps to reproduce : Draft 1. Create a configuration with "Copy folder to client machines" 2. Save to draft 3. Open draft - the "Copy folder to client machines" is not chosen anymore Copy configuration 1. Create a configuration with "Copy folder to client machines" 2. Deploy configuration 3. Copy as new - "Copy folder to client machines" is not chosen
Desktop Central 10.0.158 link
Hello, where can I downoloda Desktop Central 10.0.158 please ? regards Claudio
1703 update with Bitlocker enabled
I have been able to successfully get the package to install on a machine that is not bitlocker enabled but as soon as I attempt to run the package the installer says "Windows Setup cannot find a location to store temporary installation files. Make sure BitLocker Drive Encryption is suspended." I found the powershell command "Suspend-Bitlocker" but I have no idea how to run that command before the install starts through Desktop Central. I attempted to create a custom script but it also failed.
Windows 10 Fall Creators update (1709) undeployable because of dependencies
I followed the instructions: https://www.manageengine.com/products/desktop-central/windows10-feature-packs.html#language I renamed the iso to the german name: 104980-Win10_1709_Gex64.iso And I placed it into the patch store of desktop central. When deploying the patch/upgrade it fails to start because of missing dependencies (Win10_1709_enx64.iso). It does not "detect" the german iso file I have placed in patch store as descibed in you instruction....
Fix for Meltdown and Spectre
Hi All Greetings from Desktop Central technical support team. Please use Desktop Central's Patch management to mitigate the vulnerability. Here are the bulletin details from MS. CVE-2017-5753 - Bounds check bypass CVE-2017-5715 - Branch target injection CVE-2017-5754 - Rogue data cache loadFor more read.. https://portal.msrc.microsoft.com/en-US/security-guidance/advisory/ADV180002 How to identify the Meltdown & Spectre using Desktop Central scan? 1. Sync the Patch DB & Scan all Systems. 2. To find
Mac OS patch (601384) gets the machine rebooted without notification
The patch crawler team has found that upon patching Mac sierra machines, it is getting rebooted arbitrarily even when "No Reboot" deployment policy is selected. From analyze, the team has confirmed patch 601384 naturally invokes the reboot action without notifying the customer. It seems it is the behavior of this update upon reading various 3rd party forums. A message has been added in the product UI to convey the Mac Sierra reboot message so that customers can get benefited and plan their patching
Uninstall/Upgrade ADSelfService from DesktopCentral
Hi, We have setup ADSS to install from Desktop Central using the Software Deployment feature. Some machines have an old, incorrectly configured version. Would like to uninstall or upgrade these machines from Desktop Central. Unfortunately, when attempting to uninstall using the remove option, it gives thew following error. Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove
[Free Webinar] How to mitigate Meltdown and Spectre?
Its been ten days since #Meltdown and #Spectre nightmare. Attend this webinar to know, how you can patch your entire network of systems without BSD, ask questions about Microsoft security updates, the registry key checks, performance impact, and other bios updates.We are also offering few security best practices and mitigation procedures to reduce the threat posed by Meltdown and Spectre. Webinar is on Jan 17, 10:30 am GMT. Register Now Here are some FAQ's on meltdown and spectre.
Computers by Disk Usage report issue
I've noticed an issue with the Disk Space Report. It appears to round up all disks space in to the report to a single entry. Now although this data is correct it's kind of potless. Here is a device Computer Name - Total Capacity (GB) - Free Space (GB) - Free Space (%) servername - 537 - 92 - 17 When investigating this device I've found that one disk has no space at all. C: Local Disk NTFS D8BB3980 60 GB 26 GB 56.70% D: Local Disk NTFS BA2AE36F 429493579776
Metldown/Spectre patch not showing for half our machines.
I have a ticket open with Desktop Central on this but haven't gotten very far with them. Out of our 470 Desktops/Laptop, only about 250 of our Desktops/Laptops are showing that they are "missing" the Meltdown/Spectre Patch. All of our Laptops and Desktops are exactly the same hardware with the same AV versions. I checked to make sure the Patch was not installed on any machines which it isn't and we have Windows Patching disabled on all computers. I checked to see if the reg key below was on any of
Microsoft Patch Tuesday January 2018 updates
This month’s Microsoft Patch Tuesday security updates address 59 vulnerabilities, out of which 16 are critical threats and 20 can be leveraged by attackers for remote code execution. Microsoft has suspended updates for AMD processors after reports of Blue Screen of Death errors. Some antivirus programs also appear to be incompatible with these updates.
Move an installation from workgroup to Active Directory mode - possible/advisable?
We would like to deploy Desktop Central for a small setup, about 20/25 computers and a similar number of mobile devices. As we are moving to a domain environment but it is going to take a little longer, my question is: Could we install the product, start using it in a workgroup environment and modify the configuration later when the directory services are deployed?
iOS Manually Enroll without a Domain
I want manual/self enrollment to work for iOS devices without needing a domain name. It did not use to ask for this. We don't have a domain set up here. Any help is greatly appreciated.
How do I find out what patch forced a reboot?
Hello, I have automated patch management enabled in Desktop Central and until now it was doing a great job. It installed a patch on my PC and forcefully rebooted it without giving me any options. I have the Do Not Reboot flag checked in the deployment policy. Any idea on where I can start looking to see what patch forced the reboot so i can disable it? Thanks Anthony
Detailed versions of Windows 10 - 1703...1709 etc
Now the need is increasing that when listing computers by OS, that you specify the version, in terms of the naming system of Microsoft: 1703, 1709 and so on. Also, it would be nice to get a graph of the number of computer with each version of windows 10. Today, it seems that Desktop Central only shows the OS build numbers, and this is a bit cryptic.
Searching partial monitor serial numbers.
We currently have Desktop Central and Service Desk Plus, I am looking for some monitors, and would like to know how do we search for serial numbers of monitors connected to workstations. ALSO, I noticed that the serial number that shows on most of our Dell monitors are not close to what is written on the back. I guess the question is, how do we find the Dell service number or Express service code of the monitors in Desktop central also. Thank you
Webinar: How to mitigate the Meltdown and Spectre bugs. (Register Now)
Meltdown and Spectre, two massive hardware bugs that exist in Intel, AMD, and ARM processors that are capable of exposing any sensitive data that is being processed in your countless desktops, laptops, and other devices. Attend this webinar, to know how these bugs exploit sensitive data and mitigate them right away. Agenda: Quick recap of the devastating intel bugs and their impacts. Understanding the difference between Meltdown and Spectre. Methods to mitigate Meltdown and Spectre. Webinar details:
Android Remote desktop
this really might not be the place for this but I am struggling to find a solution and was hoping someone here has run in to this issue. we are using moblie device manager for all of our android tablets. the only program that runs on the tablet is Microsoft remote desktop (kiosk mode). my issue is that a few of our users keep deleting the connection settings in the remote desktop app and all they see is "Its lonely here". anyone have any ideas how i can prevent them form deleting the settings......desperate.......thanks
Meltdown Patch
It doesn't look like MS has released the Meltdown patch yet. I'm wondering once its released how quickly ManageEngine will turn it around and if they'll send out a special notification that the patch is available?
Mitigation for Meltdown and Spectre exploit
Introduction to Meltdown and Spectre Meltdown and Spectre are two new hardware bugs that exist in Intel, AMD, and ARM processors and capable of exposing any sensitive data processed by countless computers and devices. Personal data like passwords, photos, emails, and even business-critical documents can be accessed and stolen. Read more. Exploits CVE-2017-5754 (Meltdown) and CVE-2017-5753 and CVE-2017-5715 (Spectre). Mitigation Bulletin ID: MS18-JAN1 ManageEngine patch management team have already
I would like to view/edit/add notes to the Summery information
Right now we are using desktop central to keep an inventory of our hardware, the issue that we have is we need info on the monitors, that DC does not pull correctly. so we are adding notes to the computers with the Dell monitor serial numbers (they use express service codes). With that being said, this is our issue. We can add notes, but they are really not viable easily. Attached are an example. I would like when we look at all the info in the computer (example 1) that this info that is in the
MSP Integration with Zendesk AND Service Desk + when dealing with multiple customers
So this is a weird question. We use Desktop Central MSP and Service Desk + MSP. My boss saw that Zendesk can utilize Manage Engine via integration. We are not interested changing to Zendesk, rather we have a client who is in our Desktop Central MSP but uses Zendesk for their ticketing system. The problem is we have many customers who are in our Desktop Central MSP (say, client 1, client 2, client 3, client 4) and we are in the process of merging everything with Service Desk + MSP. But my boss wants
Security Update - ManageEngine Desktop Central
Dear Users, Wishing everyone a happy and productive New Year. Quick security update on password encryption violation in Desktop Central and MSP products. Any user who can access the Desktop Central Server computer can acquire specific passwords in Desktop Central has been handled and released in build 100157. #securityupdate-dc For more details, Desktop Central https://www.manageengine.com/products/desktop-central/password-encryption-policy-violation.html Desktop Central MSP https://www.manageengine.com/desktop-management-msp/password-encryption-policy-violation.html
user logon reports
Hi, I would like to know why Desktop Central only has information for the user logon reports until Sep 2017, it was working fine but right now I'm not able to update that information for a report. Thnak you,
Limited Software Deployments
What is the best way to group computers for software deployment? I want to install Slack on all systems except servers. I have the package built but the only selection for deployment is the entire domain or the entire remote office. Thank you,
Apache updates on Desktop Central Distribution servers to remediate vulnerabilities
Do you need to rebuild the Distribution Servers, after you upgrade Desktop Central to a new version? I would hope that it would replicate down like SCCM. We are noticing some Apache vulnerabilities showing up on our scans, but they are only showing on the Distribution servers. Do they use an older version of Apache than the primary, and can we update them? We are using MSSQL on Server 2012 R2.
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