Updating SSL cert on ADSelfService Plus proxy server
Hello, I followed the instructions on updating our SSL cert for the ADSelfService Plus and used the SSL cert tool to generate the CSR and send it to GoDaddy to receive our cert bundle from them and then install it on the server and it works fine internally. However, we use a proxy server for external access and the SSL cert is expired on that now. How do we go about installing the SSL cert on the proxy? Do we use the same cert? How do we treiteve the private key to install it? Thanks!
ADSelfService Plus 5800 Released !!!
Hello everyone! We're delighted to announce the release of 5800 build which supports user identity verification through Microsoft Authenticator, a few enhancements, and a couple of issue fixes. Highlights: Supports Microsoft Authenticator: Users can use
ADSS Enrollment Notification Email
How do we format the mail content so it doesn't arrive in the users mailbox as one clump of plain text?
Query user memberof group
Hello, we are testing ADSelfService Plus and have a question: Is it possible to get all groups that a user is member of in the employee search? I added a custom attribute "memberOf" but if i search the employee it shows only the first group he will find (alphabetical). Best regards
Reset password email wrong address
I've had ADSS+ on one of my servers for a while and just now noticed that the verification code email does not have the right address when I want to reset a password. It actually shows the ip address of the local server instead of the domain. Should be : https://example.com/accounts/SecureLink?otherstuffhere Actually get : http://192.168.1.22/thesamestuffhere I cannot seem to figure out where I would need to change that, the options in the administration panel don't show any settings for this email
ADSelfService Plus 5710 Released !!!
Hello everyone! We're delighted to announce the release of the 5710 build. Issue fixed: A security issue has been fixed. New to ADSelfService Plus? Download the fully functional 30-day free trial now. Regards, ADSelfService Plus Team Toll Free: +1-84-245-1104 Direct: +1-408-916-9890 Email: support@adselfserviceplus.com
[ManageEngine Free Online Training] Register now for our ADSelfService Plus training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate password management troubles while helping you get a better hang of using the solution. The benefits don't just end here. By attending all the sessions in this series you can take up our MECPA certification test for free.
Predetermine the language in the GINA agents of ADSelfService Plus
Hello Support. We have ADSelfService v5708 Professional. We have configured the default language in Spanish for all users. However, GINA agents in Windows Workstations appear in English. How can we predetermine the Spanish language in GINA agents? Regards. Rafael Vega.
ADSelfService Plus SSL Certificate with SAN (Subject Alternative Name)
Hello Support. We currently have ADSelfService Plus v5708 and we are using an internal Microsoft CA for the SSL digital certificate. Do you have any documentation to create an SSL certificate request (CSR) for ADSelfService Plus with SAN (Subject Alternative Name)? Is the Subject Alternative Name attribute a configuration to be performed when creating the CSR or is it a configuration that must be performed in our internal Microsoft CA? Regards. Rafael Vega.
Unable to start ADSelfService Plus service
Error 'The ManageEngine ADselfService Plus service terminated with the following service-specific error: %%4294967295'
ADSSP not starting on it's own
I have ADSSP installed as a service but suddenly the application won't run unless you manually start ADSSP on the server. If I backup the database, and reinstall, will the backup restore any customizations I've made? Thanks!
"Back to home" link
Hi. Has anyone had the chance to change the "Back to home" link (image below), after a user has successfully reset their password? The problem is that when the user clicks on the "Back to home" link, they go back to http://server_name:port_number/showLogin.cc. They get confuse and click on the Reset Password again. I want them to go back to the original page, like, Owamail.
ADSelf Service Plus - Admin Logon Page
Hi - we are newly configuring AD Self Service Plus and have hidden the Admin Log On except from a specific server. Even when using the logon url http://server-name:8888/adminlogin.cc on that server, we are still unable to log on as admin. We get an error stating the page hasn't been shared. Please advise. Thanks Jake
Enrollment Issue - Testing Enrollment removes that users from enrollment
So here's a high level description. I am testing ADSelf Service Plus for my company. We would love to use it if we can get it working with mac and windows, but that has been unsuccessful. We installed the server on a test machine and the client on a mac to begin mac testing. I saved a single policy that applies to all OU's. Then I use the quick enrollment to import a csv of my account along with some near by coworkers. The import says it is successful. I check the reports section to see all accounts
ADSelfService Plus 5709 Released !!!
Hello everyone! ADSelfService Plus' user portal sports a sleek makeover with a flat user interface that facilitates a simpler way of performing password self-service actions. The release also includes a few major enhancements. Highlights: Flat user interface for the end-user portal: ADSelfService Plus' user portal gets a new makeover with flat user interface. TFA for Windows and ADSelfSevice Plus logon now supports additional authentication methods including: Security Questions and Answers Email
Want to see all technicians on dashboard
Hi, Currently, if a technician has less than two jobs, they show as 'Other' on the dashboard. Is there a way to see all technicians all the time? See piccy. Thanks.
Google Authenticator
Hi; We want to use google authenticator. I have activated the required option, but the test does not show the authenticator screen. if enabled Verification Code running how can i config for google authenticator
Cleartext Submission of Password
With our recent PCI audit it has been discovered that our version of ADSelfService Plus has a vulnerability with Cleartext Submission of Password. We are currently on version 5.6 Build 5602. Is there a way to stop the submission of cleartext passwords? Please advise,
Enroll Android-App via MDM MobileIron
Hi everyone, I´m currently evaluating ADSelfservice Plus for our Company. I´m trying to enroll the Android-App via our MDM-Solution (MobileIron). Is it possible to enroll the App pre-configured with Server-Name, Port etc. ? Our MDM-Solution provides the Option to send App-specific Configuration. Thanks for your help. Best Regards Matthias Strupp
Merging ADSelfService instances
Good afternoon, My organization is running two different AD Self Service instances, one is licensed and the other is a free version. We want to merge the two into one server under one subscription without losing any of the configuration or enrollments of either server. Is this possible with ADSS? I can update the two servers to matching ADSS versions beforehand and I believe they are both just using the default PostgreSQL instance. Thanks in advance for any assistance!
GINA - Change Password Dialog
Hey, when i enforce Password Policy and change the password which is not compliant with this policy i only get the error message in the screenshot attached. Can i change something to correct this? System: Windows 10 Pro 1809 - German
OU structure in organzation chart
Как изменить организационную структуру, чтобы соответствовать потребителю и менеджеру
looking for assistance on customizing the domainlogin.html
I know the entire page can be customized, however where is the code for user login?
not show the reset password / unlock account
I have a double-factor authentication system installed in windows entrust, the problem is that when I install the ADSelfService Plus, it does not show the reset password / unlock account option in the login window, because the entrust software is superimposed I need to be able to exit the reset password / unlock account option in the login window I can not help with the regedit or what I can do, nor can I uninstall my second authentication factor
ADSS Licence issue
Hi Can i request some help please ? I am having a issue where my licence count is incorrect i have purchased 1400 licence On the licence info drop down it reports that i have consumed 1398 licence Enrolled - 1098 Not-Enrolled - 300 Available - 2 When looking at reports for enrolled i have 1046 enrolled and 145 not enrolled and 1045 licenced users. Can someone tell me how to resolve the issue as we need to get people enrolled but only showing as having 2 licence available regards Ryan
ADSSP Password Dictionary
Has anyone added words to the default dictionary for password complexity rules? If so is there anything special that needs to be done or is it a case of just appending the extra words to the end of the file? Thanks in advance Tony
ADSelfService Plus 5708 Released !!!
Hello everyone! We are delighted to announce the release of 5708 build. This includes support for 389 Directory Server password sync and few other issue fixes. Feature: 389 Directory Server password synchronization: Sync Active Directory password changes
SMS
Dear all, My SMS vender make the mobile NO. format like “+” (As +852xxxxxxxx) And while I update my user mobile NO. +852123123123 to reset my password with sms code but fail. So I check the logs on my SMS vender and say "mobile NO. 852123123123 it not correct." Cause my SMS vender format, So how can i fix this issue. Thanks!
Embedded search open in new window
Is it possible to make the embedded search box open in a new tab/window on clicking "search"? I've tried forcing all links on the site to a new tab, but this one persists in opening in the same window.
Did you know: ADSelfService Plus supports self-service password management for Linux.
Accessibility is one of the major factors that determine the effectiveness of a self-service password reset solution. No matter where a user is and what device one is using, it’s imperative for users to easily access the password self-service solution
Flat UI
Is there any update on the release of the flat UI? I was previously informed on this forum that it was releasing in January.
ADSelfService Plus 2fa need help
Hello, I've just set up 2fa in ADSelfService Plus (In admin account, configuration - GINA/MAC/LINUX - Windows Logon TFA). Both SSL and LoginTFA have been enabled. I installed a client over the network to a workstation, from which I tried to log into the webpage interface through "domain User login". The credential seems to work, but I was immediately greeted with this error message: "Your account is not configured for two-factor authentication. Please contact your administrator." I followed the
startTLS error setting up Password Expiry Notification
I've just installed version 5.7 on a new server after running 5.1 successfully on another one for some time and am trying to set up the server setting so I can use the Password Expiry Notification but I am receiving the below error: Exception in startTLS using default SSL socket factory: host, port: smtp.office365.com, 587; Exception: java.lang.IllegalArgumentException: TLSv1,TLSv1.1,TLSv1.2 I'm trying to save the exact server details as are being used currently with TLS selected. Any help would
Permissions required
Hi, I have now set up a test user to show our company how this works. I have gone through the enrolment for hte user and registered fine. Whne I try to use teh reset password option I answer the security questions and enter the captur image but when I click reset password it says access denied. The application is running under a service account so does this acconut need to be a domain admin?
Integration of ADSelfService Plus with WhatsApp Gateway
Hello Team. Is there the possibility of connecting ADSelfService Plus with any Gateway WhatsApp service for sending verification codes to users (Multi-Factor Authentication)? Is it contemplated in the next versions of ADSelfService Plus? We currently have some clients that have the WhatsApp Gateway service for sending notifications via WhatsApp; and they ask us if we can send the verification code from the ADSelfService Plus console to the users' cell phones through the WhatsApp Gateway. Regards,
GINA Customisation not working
We are about to purchase the licenses for AD Self Service Plus but I wanted to demonstrate the password reset function to the team before buying. I have made a small change to the Gina by unticking the Tile option and then installing the MSI manually on on PC but the tile is still present. Am I only able to do this customisation with the licensed version?
ADSelfService Plus 5707 Released !!!
Hello folks! We are delighted to announce the release of 5707 release. This includes support for OpenVPN, and few other issue fixes. Enhancements : Support for OpenVPN: ADSelfService Plus extends its cached credential update over VPN settings support to OpenVPN as well. Password expiration notifier has an option to not inherit child OUs while sending reminders. Issues fixes : Issue in configuring the password sync agent when ADSelfService Plus' server is connected through a proxy. Issue in migrating
Relocate SQL Database
I need to migrate my self service database to another SQL server. I saw one article saying I need to backup and restore the Master Key as well. I am able to backup but unable to restore the key as it says I need to open the master key first and I would need a password. Is that something thats set at install by the installer? Or is that step even needed or if I can just restore the database and repoint the selfservice password server? I have been unable to find an official guide for moving a sql database
Mobile SMTP settings not working due to formatting in Mobile field
We use formatting in our Mobile number field in AD. Unfortunately, when we configure the SMS settings via SMTP to use mobile number, it doesn't work due to this formatting. Can it be configured to strip formatting (ie all non-numbers) from the mobile number inside the %mobNo% macro? Or add a %mobNoNumsOnly% or something like that?
AD SelfService Plus and Citrix XenApp 7.6 needing it to work via receiver and or storefront
I'm looking for some guidance on what steps i need to take to get ADSelfService Plus to work for my 400 external Citrix users. Has anyone gotten this tool implemented within the Citrix XenApp Farm? Thanks Chris
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