"Customize User Logon Page" link on the 'Logon Settings' has disappeared after upgrade to 5815
I am unable now to see the "Customize User Logon Page" link on the Admin page. We were running 5708, i upgraded to 5800 then 5815. At this point the Customize User Logon Page disappeared. Is it somewhere else, or did I miss something in the upgrade? How can I recover this, as i need to amend the User logon page.
Upgrade failed: JRE version should be 7 to proceed
Unable to install upate (Build 5703 to 5708) I always get the error "JRE version should be 7 to proceed. Please start and stop the product once and then try again" How can I complet the update?
Adselfservice plus send me this error "The account service configured on application was expired"
Adselfservice plus send me this error "The account service configured on application was expired". Review the logs Server_out the key for error is [SYSERR]|[INFO]|[87]: javax.security.auth.login.LoginException: adssp.login.common.error.pwd_expired
ADSelfService Plus - service starts then stops
Hi- I installed ADSelfService Plus build 5811 on Windows Server 2012 R2 (a domain controller), and configured a policy for password expiration reminder emails. i followed the instructions to configure it to run as a service (using a domain account which has log on as a service right on this DC), then rebooted. It now shows in Windows Services list, but the service cannot start. Error is "The ManageEngine ADSelfService Plus service on Local Computer started and then stopped. Some services stopped
Gina not work on windows server 2008 or 2012
Hi everybody. We install ADSlefService on a server and Gina on all windows 10 (our clients) and other severs (2008 & 2012 & 2016). Gina is loading and working well on all windows 10 (show 2FA methods and accept tokens successfully) But Gina is not working on none of our servers: >after enter username and password on login page, Gina App box is loading as images i attached bellow one by one (1 then 2 and then 3). we turn off firewall and antivirus and also turn off "IE enhanced security" but nothing
Off Site Log In Error
We have several laptops running ADSelfService Plus client. When they are off site they receive this error: "Could not connect to the ADSelfService Plus server or Domain Controller configured in ADSelfService Plus is Down. Please contact your administrator" These are domain computers that can successfully log in on site. We have had some success recommending users connect to their home wireless at the log in screen, but for several users, even when they connect to their home wireless at the log in
New Install ADSSP - Sorry,the page you requested was not found. Back | Sign Out
I have a brand new install of ADSSP. There is nothing else installed on the server. I have managed to get it to load, and install it as a service. When i try to load the console on the server or remotely the page authorization.do shows the error Sorry,the page you requested was not found. Back | Sign Out. Most of the fixes i have seen for this related to builds from 6+ years ago and I am not sure if the steps still work, But if they do, i added 8443 as an SSL handler and it gave me a protocol error.
New self service page
is there any way to hide the user profile picture for all users as well as the manager and reports to fields. We do not use profile pictures and people will just complain that it is blank. We also use the those fields for technical things so they do not always show what users expect.
New Installation
Hi! We're trying to implement ADSelfService Plus for the first time. We're having a heck of a time using the product. We have had very inconsistent results. I'm curious if anyone else has had difficulty getting the product running? Would you be able to provide any insights? Does anyone know of a way to get level 3 support with the product? Any help/comments/suggestions would be appreciated! Thanks, Scott
New Login Screen
Since updating I've noticed the admin login page has changed from "https://domain/adminLogin.cc" to "https://domain/authorization.do" and includes a new login page. However, our normal users are still redirected to "https://domain/showLogin.cc" and are using the old login page. Is there anyway to update the normal user login page to look like the new admin page?
Cannot start ADSelfService Plus service
The ManageEngine ADselfService Plus service terminated with the following service-specific error: %%4294967295
Updating SSL cert on ADSelfService Plus proxy server
Hello, I followed the instructions on updating our SSL cert for the ADSelfService Plus and used the SSL cert tool to generate the CSR and send it to GoDaddy to receive our cert bundle from them and then install it on the server and it works fine internally. However, we use a proxy server for external access and the SSL cert is expired on that now. How do we go about installing the SSL cert on the proxy? Do we use the same cert? How do we treiteve the private key to install it? Thanks!
Reset password email wrong address
I've had ADSS+ on one of my servers for a while and just now noticed that the verification code email does not have the right address when I want to reset a password. It actually shows the ip address of the local server instead of the domain. Should be : https://example.com/accounts/SecureLink?otherstuffhere Actually get : http://192.168.1.22/thesamestuffhere I cannot seem to figure out where I would need to change that, the options in the administration panel don't show any settings for this email
Unable to start ADSelfService Plus service
Error 'The ManageEngine ADselfService Plus service terminated with the following service-specific error: %%4294967295'
ADSSP not starting on it's own
I have ADSSP installed as a service but suddenly the application won't run unless you manually start ADSSP on the server. If I backup the database, and reinstall, will the backup restore any customizations I've made? Thanks!
Enrollment Issue - Testing Enrollment removes that users from enrollment
So here's a high level description. I am testing ADSelf Service Plus for my company. We would love to use it if we can get it working with mac and windows, but that has been unsuccessful. We installed the server on a test machine and the client on a mac to begin mac testing. I saved a single policy that applies to all OU's. Then I use the quick enrollment to import a csv of my account along with some near by coworkers. The import says it is successful. I check the reports section to see all accounts
Want to see all technicians on dashboard
Hi, Currently, if a technician has less than two jobs, they show as 'Other' on the dashboard. Is there a way to see all technicians all the time? See piccy. Thanks.
ADSSP Password Dictionary
Has anyone added words to the default dictionary for password complexity rules? If so is there anything special that needs to be done or is it a case of just appending the extra words to the end of the file? Thanks in advance Tony
Password Reminder Notification has sending errors
I send email password expiration warnings every morning. Recently I have been getting error "432 4.3.2 STOREDRV.Storage; mailbox server is too busy; STOREDRV.Submisson.Exception:StorageTransientException.MapiExceptionRpcServerTooBusy; Failed to process message due to a transient exception with message Cannot open mailbox." randomly in my report. Has anyone else ran into this? I am using Office365 to send notification. Thanks,
iOS/Android App Logon To Option & Push Notification Pop Up
In our environment we have 3 Domains configured and we have our users enter the Domain and Username in the following format when using AD Self Service Plus Domain\Username. No issue there but, on the iOS App it shows the Logon to option where as in the Android App it does not. Any particular reason why? Is there a way to make it standard for both? (see screenshots below) We would like the Logon To option to be hidden from the mobile app as well, as we have disabled the "Show 'Log on to' option
Self Service Portal session expires while resetting the password
Hello everyone, Greetings!!! While resetting the password the portal session expires if the password is not matching the complexity. I have already enabled this option "Allow users to retry reset without going through ID verification again". But still it fails and shows the attached error, users have to relogin for trying again. Any help will be greatly appreciated. Thanks, Kottees
"Number of numeric characters to include"
Hi, We have finally narrowed down our password reset issue to this field the Password Policy Enforcer. Whatever value we put in for the number of characters to include, users are unable to reset their passwords successfully unless they use a password with this value plus 1. So if the number of numeric characters required is 1 then you need at least 2, if I set it to 2 then passwords will need 3 numeric characters, and so on, for a successful password change. The thing that made this so hard to work
GINA Install Issue - Process in use
Couldn't copy service to \\xxxxxxx\ADMIN$\System32.The process cannot access the file because it is being used by another process.... The server can access the share manually.
Airwatch MDM with Configurations
We're trying to deploy the ADSelfservice mobile app to our company phones with the configurations already in place. We received the configuration key value pairs, but for some reason this isn't deploying with our app. Has anyone else ever pushed the app through Airwatch, any tips or tricks to get this done correctly?
VPN to update cached credentials
Hi, I have reset a password via the GINA tool on the lock screen of a Windows 10 computer that is off the network. The password has reset in A/D however the VPN connection to update the local cached credentials doesn't appear to be working. I notice that I have an extra icon in my lock screen and when I click on it I have a "ADSSPNativeVPN" login and password box appear. Do I manually need to log into the VPN to have the locally cached credentials updated? Would be good if there was a proper user
Script blocked by the browser on the login page
We are experiencing the following issue: When users are logging in, the browser does not load the required script and just hangs there. If the user refreshes the page (F5), they are already logged in and can continue. This has been tested with multiple browsers - screenshots from Chrome and Edge are attached. The ADSS build number is 5600 Has anyone had this before - any ideas? Thanks
large files mdmp extention
Hello, After a support session from one of the ManageEngine employees we've got a large ADManageEngine folder filled with .MDMP files. The folder is about 10GB in size, "8,16GB" files in the \bin\ folder, all files with the following names: hs_err_pid276.mdmp - 246mb hs_err_pid868.mdmp - 260mb hs_err_pid1572.mdmp - 258mb hs_err_pid1708.mdmp - 255mb hs_err_pid3032.mdmp - 252mb What can i do with the files? Can i delete them all?
ADSelfService enrolled and non-enrolled database table column names
Does anyone know the table column name that stores enrolled and non-enrolled users? I are looking to add non-enroll users to an Active Directory group and since ADSelfService doesn't remove users from AD groups, I am working on a script to remove users from the AD group once they are enrolled.
Invalid Email-ID
Hi. Trying to run through the Mobile App Deployment wizard and at the second stage "Getting CSR Signed from ManageEngine" I'm asked to enter a From Mail-ID. I enter a valid address but I get an error saying "Invalid Email_ID" Any ideas?
DNS refresh?
Is there a way to refresh/flush the DNS when trying to install the GINA? There are a lot of computers that have incorrect and old DNS/IP details so the server cannot find them.
Adding wildcard SSL cert to ADSelfService Plus
Hi, I have a wildcard certificate for our domain and I have the *.crt files but I'm not sure how to import these into ADSelfService Plus?
How Can I config Windows Login TFA
Hello there, I have set up a new policy configuration on ADSSP. I activated the verification code in the Login TFA tab for this policy. I chose only for IT users over OU. I made Password Policy Enforcer settings for this policy. I enabled Windows Logon TFA from the GINA / MAC tab. I restarted the ADSSP service. I reinstalled a test user from GINA / MAC Installataion. but windows logon TFA is not working Please help me?
error when changing, resetting or unblocking user
We are presenting the error attached to the platform in an exporadic but concurrent way, when changing the password, resetting the password and regardless of the type of user authentication "SMS or Googl Authenticator" says that the user is blocked even though the policy is configured option to unlock the user once the key is reset or changed. already validate the user in the active directory and it is not blocked, could it be an error in the application ?.
error el cambiar contraseña ADSELSERVICE "USUARIO BLOQUEADO."
Agradezco su colaboracion para la verificación del aplicativo adselfservice ya que en ocasiones se está presentando el mensaje que se adjunta a pesar de que el usuario no se encuentra bloqueado. A pesar dese restablece la contraseña con opciones de autenticación ya sea por mensaje como por Authenticator.
Issues installing new SSL certificate
Hello, I am running ADSelfService Plus build 5304 on Windows 2008R2 and can't seem to get the SSL certificate installed properly. I used the SSL certification tool to generate a new CSR. I submit the CSR to get an Incommon certificate along with the Incommon Intermediate certificate and add the certificates to the ./jre/bin/SelfService.keystore using the import commands for Verisign certificates. Then I copy the newly created keystore file to the ./conf folder, check the server.xml file and restart
Selfservice not starting after new certificate install
Hi there, I have my own domain rootCA and issued a certificate after completing the csr process. I imported the certnew.cer into the selfcert.keystore file. Moved the selfcert.keystore file to the ./conf folder. Here is the SSL block in my server.xml: <Connector SSLEnabled="true" acceptCount="100" clientAuth="false" connectionTimeout="20000" debug="0" disableUploadTimeout="true" enableLookups="false" keystoreFile="./conf/selfcert.keystore" keystorePass="mypass" maxSpareThreads="75" maxThreads="150"
Using DUO when Unlocking Account/Resetting password
I've enabled DUO security as per the documentation (https://www.manageengine.com/products/self-service-password/kb/duo-enabled-two-factor-authentication.html) but when I try the unload/password reset feature I never get a DUO notification! I verified that the server can access the "API hostname", however we do have local DUO proxy server. Any idea where I might look for a solution? Thanks Bob
Translation bugs/Typos
During Self Enrollment when creating security questions the length infos are translated wrong to german: Längenangabe Die minimale Länge der Antwort(en) sollte 5 Zeichen sein, und maximal erlaubt sind 255 Zeichen Die minimale Länge der Antwort(en) sollte 4 Zeichen betragen, und maximal erlaubt sind 255 Zeichen The first one should be: Die minimale Länge der Frage(n) sollte 5 Zeichen sein, und maximal erlaubt sind 255 Zeichen Typo: When deploying the credential provider (windows) you get this as default
ADSelfService Plus and Citrix 7.6 XenApp Farm
I was wanting to reach out to the community and see if anyone has gotten this tool to work in their Citrix Farm? Any assistance and or tips would be greatly appreciated. I would like to have the option to reset the password via the receiver and the storefront web page if possible. Thanks Chris
Changing Ports (outside of the web portal)
Good day, We're looking at setting up ADSelfService along side our ADManager on the same system. Our ADManager runs on the default ports (8888/8443), so this could pose an issue when we install SelfService and try to access it via the web portal. How would I go about changing SelfService's ports without having to go through the web portal? Thanks
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