ServiceDesk Plus 9408 Released
Dear Users, SDP 9408 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9408 SD-71056 : After entering a requester's name in the new request page, the requester's details are not fetched. SD-70885 : Logged-in approver is not able to download attachments from the approval page. SD-71098 : Blank page appears while accessing Gantt view under any project. SD-71006 : Custom trigger's executor type is saved as
APP open solution menu has break out ON CELLPHONE huawei
APP open solution menu has break out ON CELLPHONE huawei
The move to agent-based scanning
Hello everyone, We would like to bring to your notice that the agentless mode of scanning will not be available in ServiceDesk Plus for Windows machines, henceforth. This change will be effective from our upcoming hot fix scheduled for Q2-2018. We request all customers using the agentless scanning method (WMI) to move to agent-based scanning. The agent can be configured and downloaded using the Windows Agent Configuration in Admin. Agent-based scanning —pros: Only one port is required for agent-based
华为多款手机使用安卓手机端APP时，打开解决方案时会闪退
华为多款手机使用安卓手机端APP时，打开解决方案时会闪退。 手机型号1： TRT-AL00 License Info License Type = Free Product = Standard @Name = administrator@ @Mobile Number = 1234567890@ @Database Name = PostgreSQL@ @Database Version = 9.2.4@ @Current Build = 9407@ @32 / 64 bit installation = 64@ @Logged in users = 4@ @Zone = Asia/Shanghai@
SDP upgrade
Hi Team, We would like to upgrade our SDP from Version: 9.2 Build 9227 to latest version How many SP we need to upgrade & Kindly share the downloaded package URL.
ServiceDesk Plus
cant start the application i try to restart the server + services but still not working also i check the logs i found error when i try to start PostgreSQL: The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
Ticket Management Automation Workflow
Hi, I have spent the evening reading over various Python scripts that have been written to complement SDP's built-in functionality. For example, I have implemented the script that sends a daily notification to technicians concerning open requests within their respective queue. I also read over this script - https://pitstop.manageengine.com/portal/community/topic/script-master-13-how-to-automatically-close-requests-that-are-in-a-specific-status - where it supposedly closes a ticket after 3 days if
Export all the tickets
Hello guys, I've tried to upgrade to from 8 to 9 but failed applying the hot patches. Once SDP was upgraded, a few pages didn't work. So I gave up and retored the sources and database. Another alternative for me is not to upgrade, stop the old release and begin with the following TKT number in the new release. My question is, Can I export all the TKT from 8.2 release and import them to the lastest one? How can I do that? Thanks for your support. Sebastián
Script Master 15 : First step towards proactive problem management in your IT environment.
Hello users, Hope you all are well. Excited to connect with you once again through this post. Last week, we discussed on periodically notifying technicians about the pending requests. This week, it is going to be for all the busy firefighters of the IT infrastructure, the techs who operate in reactive mode and yearn for a proactive problem management. So today's script focuses on analyzing the data (nature of the request) and alarms the technicians about frequently raised requests' category, and
Change TKT ID start number
Hello guys, I've tried to upgrade to from 8 to 9 but failed applying the hot patches. Once SDP was upgraded, a few pages didn't work. So I gave up and retored the sources and database. Another alternative for me is not to upgrade, stop the old release and begin with the following TKT number in the new release. My question is, Can I update the TKT ID table so I can begin with release 9 with the TKT #6000, for example? (and not begin with #1 again). I was looking for the main tables but the system
ServiceDesk Plus 9407 Released
Dear Users, SDP 9407 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Behavior Changes SD-69982 : Beyond the Submission stage of a change, the Change Owner will no longer be allowed to globally edit the fields. From the Approvals stage of a change, any global edit made by the Change Manager will be notified to all Change Roles associated. You can disable this under the Change Notification Rules. New feature in 9407 SDF-67777
Change Calendar: Month vs. Week
Feature request to enable the ability to select the change type within the week view. Currently the ability to filter by type is only visible in the month view:
Tables in Report Generation
We have a request template [attchd: request table] that has a table (created & copied from excel) but when we generate a report for the template, the table does not show on the generated report [attchd: request report]. Is this the report's behavior or is it possible to display the table in the template to the generation of reports?
ManageEngine Licensee Consumption Report
Hi, We are having 1000 License for ManageEngine. We need to know where are we consuming our 1000 License. Do we have some kind of report which maps the License with the requisite Assets Regards Kumud Mishra 9830742793
Custom trigger for receipt of email
Is it possible to create a custom trigger that fires whenever a user emails a reply to an open ticket? I need to monitor when users have replied to tickets my team have open. Thanks, Adam
DB Table for request schedule
I am trying to find in the database where request change schedules are stored. For example, when you set a ticket to a status like "on Hold" and schedule it to become "open" on a certain date. In what table is that stored? I need to modify these manually via sql to account for technicians who forget to set the schedule on their tickets.
Report on all incident requests received 'outside operational hours'
Anyone know how to run a report on all incident requests received 'outside operational hours' ?
NIOProtocol Ciphers
Hello, I am attempting to harden our site and am running into an issue with ciphers when using the NIOProtocol for the notification bell, shared colab etc. It seems whenever I add ciphers to the server.xml the site won't load. Are ciphers supported in the NIO config? If so, which ciphers can I use? SDP 9406 MSSQL working config. <!--NIO Port Configuration--> <Connector SSLEnabled="true" clientAuth="false" connectionTimeout="20000" keystoreFile="conf/sdptest.pfx" keystorePass="certpass" keystoreType="pkcs12"
Notification of email received
Hi, I am trying to configure SDP to notify (via email) the technician working on an incident whenever an email is received relating to the incident. I've looked at custom triggers but I can't see how to set a trigger condition of 'email received' to fire off an alert email. Any suggestions? Cheers
Hi Peeps
I recently set up new service desk 9.4 Build 9402. How do i go about importing old requests (SQL) from the old service desk into the new one that i recently set up. Am desperate.
Database empty when new installed MySql WorkBench 8.0
Dear Everyone, I have a problem with my ServicesDesk Plus, I store database in MSSQL server 2008R2 and install new MySQL Workbench 8.0 when access againt all the database was empty. Please help me fix this problem many thanks.
Report column formatting
Is it possible to correct the format of reports to not justify the 'Organization Details' information to the far right. If we shorten the details the column is still justified and skews the print out and excel book:
Custom script
hi help me I want to run a script that changes the site and the author of the ticket. Run it will be the trigger.
how to add multiple emaills in Managine service
Dear sir/Madam, Please we need your help in Manage engine service plus when the requester send email through outlook they do not get the Request ID and Assigned Technicians. And also can we attach more than one email in Manage Engine service? How can we configure? Regards, Abreham
NTLM Failed Redirecting To Login Page...
when trying to close a request I get "NTLM Failed Redirecting To Login Page..." error and then an error saying that an error has been produced and that data provided is not valid ( null ). i was using SSO but i have disabled it.
Create html custom Action Menu for on hold request
Hi All, Just wondering, anyone create custom action menu for change request status to Onhold. I wanted in html that display reason for hold, schedule date to open, Category, sub category. Thanks in advance. Nik
Unable to add screenshots and attachments to request
Hello, Recently we had to move our database over to a new hard drive on the DB server. Since then the users haven't been able to add screenshots to Description/Note fields or attachments to a call. Is there a config file somewhere that needs to be redirected to the new DB location? Many thanks, Lisa SQL DB
Remove option with field and form rules
Hi, I'm trying to hide a specific support group for all requesters and technicians except for a few that has a certain role assigned to them by using field and form rules. I want this script to execute when the form loads: $CS.removeOptions("GROUP",["TJÄNST - Klient (Deployment) - IT"]); But it doesn't work on form load, it only works if i set it up on a field change. What am i doing wrong? Regards, Alexander Nordin
License Agreements/Contracts
Now that many vendors are going to monthly Subscriptions. How do we add this type of agreement/contract in SD+
Change default text on change form
Hi, We are currently rolling out change management to the IT Team, one of our technicians has requested we change the default text on the change forms to describe the type of information required in that section. An example of this is on the planning form, it currently says: Impact: No description found. Rollout Plan: No description found. Backout Plan: No description found. It would be great if we could change this text to explain what information these sections require: Example: Impact: Please
select change template when create change from service request
Hello, is there a way to select the change template when a change is created from service request ? some of my change request has rules for specific kind of change ex : developpment request, emergency change request, database management request...
Projects Filter: Sorting options
Is it possible to sort or have an enhancement to allow the sorting of project views -- right now there doesn't appear to a reasoning behind how views are sorted:
Custom Reports - how to delete
I'm new to ServiceDesk Plus. I've created some custom reports, but there are a couple I want to delete. In the reports folder, there is no option to delete a report, so what is the process for accomplishing this?
Cannot save mail server nsettings.
Hi there How do i fix the error below. FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. Thanks in advance
Clients and templates
Dear. I have a problem with the permissions to see the templates with the clients.
I need to know if there is a possibility that some clients can see only some templates and other clients can see other different templates
Example: I as an administrator can see the 6 templates that I created.
group 1 should see only the templates No. 1, 2 and 3
group 2 should see only templates No. 4, 5 and 6
I apologize for my English. I'm using google translator
Disable Comment for status change window in Change Management tickets
Is there a way to disable the required Comment for status change that pops up whenever updating the stage in a Change ticket?
I cannot fetch emails from exchange mailbox
I cannot fetch emails from exchange mailbox. I get this error below FAILURE :E-mail settings saved successfully. Could not find valid certification path to requested target, so kindly configure to apply Trusted/Self Signed Certificate. Am using Excghange 2013 SQL 2014 My Service desk is version 9.4 Build 9402
Login page shows administrator default credentials everytime
Every time the login page shows administrator login details, even after clicking do don’t show it displays after refresh.
In Progress status behaviour
This is a two part question about how in progress ticket status behave when the user responds. 1. We have several ticket status types (ex: WIP) that stop the timer and are considered 'in progress'. These are used to manage a ticket through its lifecycle (ex: Open -> WIP -> Pending Vendor -> Closed) without negatively impacting a SLA target. When an user responds back to a ticket in this type of state - is the expected behaviour to have it switch the status back to OPEN? If so, is it possible to override
Project Report with Associated Tasks
I need to be able to create a report for Projects - which should include all tasks/milestones, any work that was done within that task, dates created/assigned, Due Dates, Length of time opened, % Complete, Date Completed, Project Name, Assignees, etc. In other words, an all inclusive report on Projects. Is this something you can help me with? We will use Projects heavily in our company.
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