How can we Auto. create a Problem record once the Critical (Major Incident) is Resolved?
Dear All, We have defined a Major Incident through the Priority Matrix if we set the Priority as "Critical". If a Major Incident with Critical Priority is set to Resolved, Can we open (trigger) the creation of Problem record automatically instead of creating
Azure DevOp
Hello according to this it should be possible to integrate with Azure DevOp for requests. My question is if this is also possible for Change and Release Modules? Source: https://pitstop.manageengine.com/portal/en/kb/articles/feature-sdp-azure-devops-integration-plugin-model
Auto-Assign asset to Request
Hey Pitstop! Hopefully you could assist me with my current issue. We're facing this issue in our ServiceDesk Plus (on premisis) version 13012. Description: We create a ticket on a user/requester, lets call it "User X". We then assign an asset on this
Default Log On To Domain on SDP Login Page
Is there a way to set the default domain to log on to on the login page? We only use our AD domain for authentication and I would like that to be the default for our users when they are requested for their login credentials. Thanks in advance for the help.
"Sorry an error has occured. Unable to send code"
Hello. We are on Version 14.5 Build 14503. When a newly added user (LDAP) is added, the user is not able to access the ServiceDesk portal. Upon entering credentials, user sees message: "Sorry an error has occurred. Unable to send code. Please contact
Update to 14620 failed - Unable to rollback
Hi, When updating från 14600 to 14620 the servicedesk service user wasn't sysadmin in the MSSQL server and due to that the update failed. Trying to rollback the installation according to How to downgrade ServiceDesk Plus when rollback update fails (manageengine.com)
Viewed incidents
Hi, Is there any log functionality in SDP that shows when a technician has viewed an incident request? If not, can it be done with a query for a specific request ID? Regards, Alexander Nordin Region Halland
Supportfile attached
Supportfile attached
License Expire - Free Edition
Good Morning, I'm using the free version of the service desk plus, but today I've seen it giving a message that the license will expire. How do I renew my free license? When you click the renew button this appears the following message: You are not allowed
Export technicians details
Hello, I would like to generate a report containing the technicians' details, such as: * Name * First name * Last name * Primary email * Department name * Phone number I have tried multiple queries, but unfortunately I was unable to find the email addresses.
When was searching with AND removed?
I ran this search on demo.servicedeskplus.com Why does it match on ID 435 and 437 that doesn't contain "Maintenance" or "Reboot" at all Seaching in SDPlus has been a hassle for a long time now. Ways back (2011+) searching in SDP defaulted on AND. So searching
Test Environment Question
We are looking at setting up a test environment for our SDP application and want to clarify a few things. After reviewing the guide here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-build-a-test-environment-for-servicedesk-plus, I understand
Service not starting
Hi, After updating to last release from version 13, service doesn't start, giving However, running run.bat from bin folder, everything works fine. Windows server 2022. Event manager just says: Incorrect function. TIA Regards
[SDF-32893] As I can add custom fields in the task template ?
I need to add a custom field type combobox.
Fill data in additional field from an external source
Hi all! We need an additional field in the request form with a list of some values. Right now these values are maintained in an external database. Is it possible to fill the additional field with type list with data from some external source? Thanks
Email contents of ticket to other users
Our HR department needs to notify our training department when a certain type of new employee is hired. I already have successfully setup a request custom trigger which sends the notification. However, the data fields are very limited and we cannot select
Backup issue V14600
Hi, Has anyone experienced an issue doing a backUpData.bat on version 14600 I've been trying over the last few days to run the backup ready to do a test migration to another server but it won't move past this point. Both times this has been kicked off
don't show the default request
nobody have to see the default template. how can i hide this?
Task to be completed check list
Hi, I'm looking for a way to create a pre-define template as a task to be completed check list similar to the Incident Template. The technician should be able to tick off the items on the list, add note then close the task as completed. Would be useful as a check list for the user disable for example when it comes to auditing time. Thanks,
Need Feature to send sms to requester while aprive status is need for Clarification
Hi friends, I need a trigger for SMS to be sent to the requester when the approver sets the approval status to "need for clarification" and sends a clarification request to the requester. Does this feature already exist in ServiceDesk Plus 14306 or last
How to set multiple email address
We currently have our system setup so that email are sent to one email address. However we want to expand to usage to our more partner. How to setup multiple email addresses in mail server setting for service desk to fetch up if I use Exchange Web S
Script to add a note from an SDP Plus instance to another instance
Hi Team! We are creating an integration between two instances of Servicedesk that allows us to forward a request from one instance of Servicedesk Plus "A" to another instance "B". (this script has been generated and working correctly). https://support.servicedeskplus.com/portal/kb/articles/how-to-forward-a-request-from-one-servicedesk-plus-instance-to-another
[Tips & Tricks] ServiceDesk Plus on Docker
Containerization is taking IT operations to a whole new level and If you are an IT Ninja or in to Enterprise IT, you've heard of Docker. With the increasing popularity of containerization\Docker, many of you are already thinking about hosting an SDP instance on Docker. Hence to make this transition simple and quick we have come up with a step by step instructions to install ServiceDesk plus on Docker for your reference and we hope our readers find this helpful. A quick overview on Docker and the
Self Service Portal: Help Text For Users?
In our self service portal, we have widgets to report an issue, and request a service. Some of our users aren't sure when they should be opening an incident or a service request. Is there any way to add help text to the buttons, to display when the mouse
Button "Submit for approval"
Hi! Is it possible to pull the "Submit for approval" button from the "Actions" drop-down list? Thx!
Task Comment in bigger size
We like to get the comment field in the tasks section in a bigger size
How can I send the Notifications to the Concerns through Schedule Custom Function?
Dear All, We've configured (created) a Survey Custom report which will demonstrate the Survey Ratings which is "Poor" or "Not Satisfied" with Survey responded time of Today. Now, if a New Survey with Low/Poor Rating has been added in the Report Today.
Report on Assets/CIs change
Hello SDP, I would like to create a monthly report that shows all changes on our CIs (any attributes change). IE: If the servers or Routers or any CIs has a new location or has been decomissioned or has new OS version, etc... Any help on this is welcome.
Software name contains the name of the machine associated to it.
On the CMDB, I have hundreds of CIs in the software Product type. They are all OS. They are scanned by SCCM. The name contains the OS name + the name of the machines on which it's installed. On the ASSET side the name is correct. As a result, I have hundreds
Close automaticly problem tickets
Hi everyone, Is there an option to close problem tickets after "x" days? Something similar to what we have with request tickets. At this moment the technicians change the ticket to solved, but manually they have to be changed to closed.
Disable users
Idea: Disable users ( requesters and tecnicians)on servicedesk plus is good idea beacuse When move or leaving the organization, username should be disabled but its information should remain
Spaces
When a user enters a password in the self-service module how can we prevent them from using spaces? thanks in advance Pete
Tech Availability Chart
Hi, We are using ServiceDesk Plus V 8 build 8016. How can we make the tech availability chart available to users who are not admins in ServiceDesk Plus? Thanks, V.Tech
Solutions Tab in SDP - Solutions Templates?
We'd like to have some consistency in how solutions are documented as well as general knowledge. Is it possible to create a couple of templates that we can use to standardize our knowledge/solutions?
Domain scan error
Dear Team, We got this error while doing ldp connectivity test. We observed a domain scan fail in a client environment, yet the network scan was successful. Kindly assit if this is a familiar error
Colour Unassigned requests
When we receive a ticket its displayed in a red colour, once it's categorised and assigned to the correct team it turns white with bold text. is there a way to add a colour to Unassigned tickets to highlight its urgency in the queue? apart from the bold
Uploading an image attachment to a request with powershell
Hello, I am unable to attach an image to a request using a powershell script and the API. This works just fine in BASH. I can use the following bash script with no issue: curl -X PUT \ -H "authtoken: ABC123" \ -F "document=@/filepath/" \ https://url/api/v3/requests/124564/upload
Remove "Trust this browser" from the 2FA login page
New security requirements are causing us to require 2FA for each login. Is there a way to either remove the "Trust this browser" checkbox from the 2FA login page? Another option would be to change the timeout on this setting to 1 day, or even only an
How to add "Select Approvers" in template of Free version as it is not shown here?
How to add "Select Approvers" in the template of Free version as it is not shown here? Ref. attached. Your Version : 14.6 Build 14610 Latest Version : 14.6 Build 14620 View Service Pack Details License Type : Free Version License ID : - Product Edition
Worklog custom field mandatory
Good morning, Is there any way to make a worklog custom field mandatory?
Next Page