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Customisations / Automations
Pinned Solutions in dashboard.
Set Requester depending on the selected asset
Set "Reporting to" person and his manager as approvers for approval process
Option to hide "Worklog Timer" buttom from the request details page
Script to download all the attachments in single click
Mail the conversation to a particular user
Adjust the height of a multiline additional field
Update request status when a new reply is received.
Hide "Add Note" option for users
Resize a multiline additional field in request
Update Request with another Group when the request is approved
How to restrict technician from being assigned with new tickets when he has 5 open tickets in his queue already
Mandate the users to complete all the survey that is been sent from application post a specific date.
Script to create a "Change" in "Implementation" Stage when a Service Request gets approved.
Script to set Request Technician as the Task Owner for all associated tasks.
Script to mark all private notes as public
Script to automatically share a request to users
Script to send reminder emails to requester when there is no response from them for more than a specified time period
BR script to stop the request status update operation performed on a request that is not assigned with a technician.
How to send custom email notifications for a request.
Business Rule script to stop the technician from editing the resource field in a request.
Business Rule script to stop the requester from editing the ticket after the ticket is being approved.
How to implement dynamic request approval using FAFR and custom triggers.
How to populate requester details in request additional field.
How to create new child requests automatically based on resource values in parent requests.
How to set due by time in a request with value from a date time additional field.
How to ping assets in a request using powershell and add result as a Note.
How to create a request using an existing template through powershell.
How to send custom email notifications for requests using powershell.
How to forward a request from one Servicedesk Plus instance to another.
How to update a request based on certain field values.
How to auto share requests to groups specified in the request tasks.
How to auto share request to users specified in a request field.
How to send periodic notifications to requester(s) about their pending requests and accordingly update their status.
How to create service requests through email
How to auto-create change request(s) for unplanned changes on Assets
How to proactively handle problem management in your IT environment.
How to auto-create worklog based on values specified in the request
How to populate additional requester details in request fields using Field and Form Rules
How to populate request details on associated tasks.
How to email pending requests list to each technician periodically
How to automatically close requests that are in a specific status.
How to automatically create multiple child requests from a parent request with a configurable JSON file.
How to integrate ServiceDesk Plus with HipChat.
How to create a new change request automatically from a parent request.
How to create new requests automatically based on field or resource values in parent requests.
How to send custom SMS notifications to users with Clickatell SMS Gateway
How to implement dynamic request approval through custom triggers with configurable CSV file.
How to send custom email notifications from a request with a configurable XML file.
How to integrate ServiceDesk Plus with Slack
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Help Desk Software
by Zoho Desk